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Hotel Neushloss Otaru

Certificate of Excellence
3-282 Shukutsu, Otaru 047-0047, Hokkaido
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1 room 1 guest
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Hotel Neushloss Otaru
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142 Reviews from our TripAdvisor Community

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Traveler rating
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    60
    20
    6
    2
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51
62
3
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Any
English first
  • All months
    (142)
  • Mar-May only
    (25)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (41)
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Vancouver, British Columbia, Canada
Level Contributor
480 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed July 21, 2015

Away from the central district of Otaru, the hotel looked a little strange alone on top of the hill in the Shukutu district near the aquarium. We had a room towards the east with a parking below, but beyond it was a view of Shukutu, including the aquarium, the Herring Mansion (Nishin Goten) and the ocean. This was seen not... More 

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 18, 2015

Really good hotel with courteous and great staff. The private in room bath overlooking the mountain side and crashing waves over the sea is just breathtaking. Food was just amazing, modern French fine dining degustation using local ingredients and Japanese influences.

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 11, 2015

The sort-of German theme to the place is interesting, but during our stay we had seemingly endless snow fall, and to have your own onsen with a window onto the snowy rocks and sea below is just very cool indeed. If you're here in winter, prepare for massive snow!

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Hong Kong, China
Level Contributor
77 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed January 6, 2015

We stayed here for a night and picked it mainly for the view it has from the private onsen. The hotel is about 10-15 minutes away by taxi from the Otaru station. It is located near very close to the water and higher up on a hill making the view from the hotel awesome. The hotel itself feels old and... More 

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Japan
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed December 31, 2014

I chose this hotel because i wanted a place with a private bath. And this hotel did not disappoint. Although it is located far from the city centre, i believe they have a shuttle service to pick up guests from the JR station. As i had a car, the drive to this hotel from Otaru city centre was relatively easy... More 

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Naples, Florida
Level Contributor
139 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed December 21, 2014

The Neuschloss Hotel was a fabulous stay for us. The dinner meal is one of the best dinners we have ever experienced. TOP SHELF chef who is also the general manager. Our only concern was the smoke odor in our room; please confirm with them that they have non-smoking rooms. They have a shuttle bus from the JR Otaru Terminal... More 

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Tokyo, Japan
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 30, 2014 via mobile

This hotel is beautiful. The views from the private baths in your room are breathtaking. The food in the restaurant was delicious and nicely presented. The service was good. The shuttle greeted us with wet towels to refresh ourselves. My only caution is the staff can't really speak English. The restaurant staff could speak English well enough but the front... More 

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Hong Kong
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 26, 2013

This is our first visit to Hokkaido and to Otaru. We booked our room with seaview and astonishes to find that every room of this hotel offers a private hot spring! Fabulous!! The experience was SO COOL! Imagine viewing the snowy mountain and sea and soaking yourself in a hot spring! Extraordinary is the word! Front desk staff were very... More 

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Singapore
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 3, 2013

The service here is exceptional! Due to its location on a cliff that is about a 15 mins car ride away from the main city of Otaru, the hotel provides a complimentary shuttle service every hour. Which is very nice of them. However, because I was too caught up in their public bath and I got distracted by the amazing... More 

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Hong Kong, China
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 30, 2010

We booked this hotel because we want to try its private onsen bath inside the room. There are many hotels of this kind but of Japanese style which can be found easily. This hotel is of western style. Our room rate included both breakfast and dinner. Both breakfast and dinner are of good quality and the coffee is great. The... More 

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