We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Neushloss Otaru

Certificate of Excellence
3-282 Shukutsu, Otaru 047-0047, Hokkaido
Hotel amenities
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Neushloss Otaru
View Map
Add Photo Write a Review

164 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Singapore, Singapore
Level Contributor
194 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed October 22, 2015 via mobile

This hotel is up on a hill about 6.9km from Otaru. I went for a Japanese/ Western with Seaview for private bath. The private bath is a total relaxation at the comfort of your room. The room will give u a great sunrise view. The breakfast is very good even is not a buffet. The fine dining french dinner is... More 

Helpful?
Thank Leslie3663
Vancouver, British Columbia, Canada
Level Contributor
685 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
5 of 5 stars Reviewed July 21, 2015

Away from the central district of Otaru, the hotel looked a little strange alone on top of the hill in the Shukutu district near the aquarium. We had a room towards the east with a parking below, but beyond it was a view of Shukutu, including the aquarium, the Herring Mansion (Nishin Goten) and the ocean. This was seen not... More 

Helpful?
Thank Chuzaa
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed February 18, 2015

Really good hotel with courteous and great staff. The private in room bath overlooking the mountain side and crashing waves over the sea is just breathtaking. Food was just amazing, modern French fine dining degustation using local ingredients and Japanese influences.

Helpful?
Thank Jinesh M
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 11, 2015

The sort-of German theme to the place is interesting, but during our stay we had seemingly endless snow fall, and to have your own onsen with a window onto the snowy rocks and sea below is just very cool indeed. If you're here in winter, prepare for massive snow!

Helpful?
Thank Philip M
Hong Kong, China
Level Contributor
116 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed January 6, 2015

We stayed here for a night and picked it mainly for the view it has from the private onsen. The hotel is about 10-15 minutes away by taxi from the Otaru station. It is located near very close to the water and higher up on a hill making the view from the hotel awesome. The hotel itself feels old and... More 

Helpful?
1 Thank Edmund H
Japan
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed December 31, 2014

I chose this hotel because i wanted a place with a private bath. And this hotel did not disappoint. Although it is located far from the city centre, i believe they have a shuttle service to pick up guests from the JR station. As i had a car, the drive to this hotel from Otaru city centre was relatively easy... More 

Helpful?
1 Thank WanderlustJournal
Naples, Florida
Level Contributor
195 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed December 21, 2014

The Neuschloss Hotel was a fabulous stay for us. The dinner meal is one of the best dinners we have ever experienced. TOP SHELF chef who is also the general manager. Our only concern was the smoke odor in our room; please confirm with them that they have non-smoking rooms. They have a shuttle bus from the JR Otaru Terminal... More 

Helpful?
Thank DrLFoodie
Tokyo, Japan
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 30, 2014 via mobile

This hotel is beautiful. The views from the private baths in your room are breathtaking. The food in the restaurant was delicious and nicely presented. The service was good. The shuttle greeted us with wet towels to refresh ourselves. My only caution is the staff can't really speak English. The restaurant staff could speak English well enough but the front... More 

Helpful?
Thank Tokyo6806
Hong Kong
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 26, 2013 via mobile

This is our first visit to Hokkaido and to Otaru. We booked our room with seaview and astonishes to find that every room of this hotel offers a private hot spring! Fabulous!! The experience was SO COOL! Imagine viewing the snowy mountain and sea and soaking yourself in a hot spring! Extraordinary is the word! Front desk staff were very... More 

Helpful?
Thank MiTa527
Singapore
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 3, 2013

The service here is exceptional! Due to its location on a cliff that is about a 15 mins car ride away from the main city of Otaru, the hotel provides a complimentary shuttle service every hour. Which is very nice of them. However, because I was too caught up in their public bath and I got distracted by the amazing... More 

Helpful?
Thank chryssy
Questions? Get answers from hotel staff and past guests. Ask a question

164 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (142)
Viewed
View from room (18)
Viewed
Dining (43)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (4)
Viewed
Bathroom (5)
Viewed
Other (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (17)
Viewed
View from room (2)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Otaru hotels
Grand Park Otaru
#5 of 21 in Otaru
4.0 of 5 stars 477 reviews
Asarigawa Onsen
Otaru Furukawa
Otaru Furukawa
#4 of 21 in Otaru
4.5 of 5 stars 141 reviews
Show Prices
Show Prices
Show Prices
Authent Hotel Otaru
#6 of 21 in Otaru
4.0 of 5 stars 230 reviews
Hotel Nord Otaru
#9 of 21 in Otaru
4.0 of 5 stars 199 reviews
Asarigawa Onsen
Otaru Asari Classe Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay