We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Otaru hotels

Hotel Neushloss Otaru

3-282 Shukutsu, Otaru 047-0047, Hokkaido
Hotel amenities
Hotel Neushloss Otaru
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hotel Neushloss Otaru to your Saves list
Ranked #7 of 20 Hotels / Ryokan in Otaru
A recent review
3 of 5 stars reviewed 3 weeks ago
Edmund H Hong Kong, China
Write a Review

119 reviews from our community

Traveler rating
    47
    49
    17
    4
    2
See reviews for
41
56
3
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Any
English first
  • All months
    (119)
  • Mar-May only
    (20)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (38)
All months
Hong Kong, China
Top Contributor
68 reviews 68 reviews
42 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a night and picked it mainly for the view it has from the private onsen. The hotel is about 10-15 minutes away by taxi from the Otaru station. It is located near very close to the water and higher up on a hill making the view from the hotel awesome. The hotel itself feels old and... More 

Was this review helpful? Yes
Japan
Top Contributor
58 reviews 58 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I chose this hotel because i wanted a place with a private bath. And this hotel did not disappoint. Although it is located far from the city centre, i believe they have a shuttle service to pick up guests from the JR station. As i had a car, the drive to this hotel from Otaru city centre was relatively easy... More 

Was this review helpful? Yes 1
Naples, Florida
Top Contributor
133 reviews 133 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 21, 2014

The Neuschloss Hotel was a fabulous stay for us. The dinner meal is one of the best dinners we have ever experienced. TOP SHELF chef who is also the general manager. Our only concern was the smoke odor in our room; please confirm with them that they have non-smoking rooms. They have a shuttle bus from the JR Otaru Terminal... More 

Was this review helpful? Yes
Tokyo, Japan
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 30, 2014

This hotel is beautiful. The views from the private baths in your room are breathtaking. The food in the restaurant was delicious and nicely presented. The service was good. The shuttle greeted us with wet towels to refresh ourselves. My only caution is the staff can't really speak English. The restaurant staff could speak English well enough but the front... More 

Was this review helpful? Yes
Hong Kong
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

This is our first visit to Hokkaido and to Otaru. We booked our room with seaview and astonishes to find that every room of this hotel offers a private hot spring! Fabulous!! The experience was SO COOL! Imagine viewing the snowy mountain and sea and soaking yourself in a hot spring! Extraordinary is the word! Front desk staff were very... More 

Was this review helpful? Yes
Singapore
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 3, 2013

The service here is exceptional! Due to its location on a cliff that is about a 15 mins car ride away from the main city of Otaru, the hotel provides a complimentary shuttle service every hour. Which is very nice of them. However, because I was too caught up in their public bath and I got distracted by the amazing... More 

Was this review helpful? Yes
Hong Kong, China
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 30, 2010

We booked this hotel because we want to try its private onsen bath inside the room. There are many hotels of this kind but of Japanese style which can be found easily. This hotel is of western style. Our room rate included both breakfast and dinner. Both breakfast and dinner are of good quality and the coffee is great. The... More 

Was this review helpful? Yes 2
bobo
Contributor
19 reviews 19 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 10, 2010

One of my friend recommend this hotel to us. We booked directly with the hotel. As this was one of the stops of my Winter trip, it took us some time to fix everything while we changed our booking date for several times. They responsed promptly each time patiently. My spouse is allergy to food. I made my request for... More 

Was this review helpful? Yes 2
Auburn, California
Contributor
20 reviews 20 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 22, 2009

My 8-year-old son and I stayed here for 4 nights in July. I have mixed feelings about this hotel (by the way, Tripadvisor, the name you have is misspelled. It is Neuschloss, so please correct it). We chose this hotel because of its location, overlooking the Sea of Japan, which it does and yes, the sea view made staying here... More 

Was this review helpful? Yes 4
HKG
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 23, 2009

It was all by chance that we found this hotel from a tourist guide book in Japanese. We were so attracted by the description "all guestrooms have their private hotspring", and it does have a clean and nice open bath. The hotel locates at a distant highland from the main JR station, with amazing seaview and cliff that we would... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Neushloss Otaru? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Neushloss Otaru

Address: 3-282 Shukutsu, Otaru 047-0047, Hokkaido
Location: Japan > Hokkaido > Otaru
Price Range (Based on Average Rates): $$
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, TripOnline SA, Priceline, EasyToBook, JAPANiCAN, Odigeo and Rakuten so you can book your Hotel Neushloss Otaru reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Neushloss Otaru Hokkaido

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (70)
Viewed
View from room (4)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (2)
Viewed
Dining (10)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay