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Aqua Garden Hotel Hakodate

19-13 Otemachi, Hakodate 040-0064, Hokkaido
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Aqua Garden Hotel Hakodate
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Ranked #85 of 96 Hotels / Ryokan in Hakodate
A recent review
3 of 5 stars Reviewed July 1, 2010
minimino Singapore, Singapore
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39 reviews from our community

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    6
    20
    9
    3
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6
9
14
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (8)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (5)
All months
Brisbane, Australia
1 review
1 of 5 stars Reviewed December 15, 2014

The hotel charged my credit card twice, once when booking, even though it clearly says payment is due when you arrive, and then again when I stayed there. They will not respond to my calls, claiming they don't speak English, and keep hanging up on me. I have never experienced anything like this in my many visits to Japan. I... More 

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Singapore, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2010

Excellent location, just a 5 min walk from JR Hakodate. Stayed in a double room and must say, its a little too small for 2 persons, hardly have any space to move around. The staff there are friendly and do speak some English. The interior and furnishings are somewhat a little old, some stains on the chairs etc. No wireless... More 

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Tyldesley, Lancashire
Top Contributor
117 reviews 117 reviews
44 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed June 25, 2010

We only stayed one night after flying in from Tokyo. The hotel is clean but looks rather dated and in need of a lot of money being spent on it. The staff speak a little english and are very polite and helpful. There are a number of good restaurants around Hakodate, and it is worth the trip up Hakodate Mountain... More 

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Sydney
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 4, 2009

Within 2 hours of my check-in, one of my bags which was locked in my hotel room was stolen. It contained $7,000AUD worth of Camera gear. Not one person there spoke any English and by the time it was all over, 15 of Hakodate's finest police officers had combed down the entire hotel. I was not offered one whiff of... More 

Was this review helpful? Yes 2
chonburi
1 review
4 of 5 stars Reviewed October 20, 2008

Location is near JR station, tram station and morning market. When I want to go to hakodate mountain I must go there by tram. Staff are very kind and polited. They can speak english and always help us. I save my money with booking this hotel.

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Stockholm, Sweden
Top Contributor
82 reviews 82 reviews
81 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 20, 2007

I liked Hakodate with its trams and nice waterfront areas, and I liked the Aqua Garden, but it wasn’t anything special and I suppose there are a few similar choices around. Location is fine, near the train station and the morning fish market, but maybe it would have been nicer staying a bit further away, in charming Motomachi near the... More 

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