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ANA Crowne Plaza Hotel Chitose

4.0 of 5 2-2-1 Hokuei, Chitose 066-0036, Hokkaido
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Certificate of Excellence 2014
ANA  Crowne Plaza Hotel Chitose
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ANA  Crowne Plaza Hotel Chitose
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157 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Top Contributor
87 reviews 87 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Crowne Plaza near the train station and airport in Chitose twice this month. Once on the way to Niseko and once on the way back. Both visits were great examples of what EXCELLENT service should be. Upon arrival after a VERY long day of flights and connecting flights out of Tokyo I just wanted to get checked... More 

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Senior Contributor
27 reviews 27 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a night after arrival before departing for Niseko the next day. I think the website states you get free shuttle from airport to hotel but there isn't such service. Fortunately, the hotel is really near and we took a cab from airport which cost us 1800Yen only. The rooms are rather large in comparison to rooms... More 

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Chiang Mai, Thailand
Top Contributor
116 reviews 116 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great place to stay, great value for money, friendly staff, a good breakfast buffet, clean rooms and a shopping mall close by, next year will surely stay here again, The hotel also offer a free shuttle service to the airport, best to book a place on the bus in advance

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Sydney, New South Wales, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 27, 2015

Only spent the one night here after arriving by plane at the nearby Chitose Airport. The rooms are a reasonable size and very clean and comfortable. Most importantly, the bathroom is a good size when most Japanese bathrooms in hotels are small fibreglass modulesbat the ANA hotel it is more a regular western size. It was a pleasant surprise. The... More 

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Grants Pass, Oregon
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 26, 2015

The non-smoking room is a standard Crowne Plaza size. But there are no non-smoking floor, and the smoking rooms are next to non-smoking rooms. The room itself did not stink but the hallways stank horribly. Higher end Japanese hotels have a smoking room but do not allow smoking in the rooms, from IHG property, I expected a higher standard than... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Chitose, responded to this review

Dear Asian_French_Chick, We appreciate that you took the time to review our hotel. I'm sorry your stay was negatively affected by the odor in the hallways. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the... More 

Perth, Australia
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 22, 2015

Stayed overnight to break up our trip from Australia to Niseko and also spend a few hours in the outlet mall nearby. Clean and reasonable room. But no transfer bus from the airport and only a few to the airport in the mornings. Eat in restaurants around the hotel rather than in the hotel.

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Brisbane, Australia
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 20, 2015

After having our flight cancelled out of Sapporo we booked the Ana Crowne Plaza at the last minute out of desperation. Though there is no shuttle service from the airport to the hotel, a taxi only cost 1800 yen (approx aus $20) and the taxi man could not have been more helpful! He packed all of our suitcases and snowboard... More 

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Shanghai, China
14 reviews 14 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 14, 2015

This hotel is only 2 train stops away from the New Chitose airport and is ideal for overnight or short stay. The room size is bigger than the typical hotel rooms in bigger cities such as Tokyo and Osaka, but still pretty small. The hotel front desk staff is friendly but speaks very little English. Wifi is free but TV... More 

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Los Angeles, CA Area
15 reviews 15 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 20, 2014

I had long layover at New Chitose Airport, and I had chosen to stay at this hotel because I read that there was shuttle bus between the hotel and the airport. Well, that is not entirely true. When I called the hotel to ask about the shuttle when I got to the airport aroun 2 PM, hotel told me that... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Chitose, responded to this review

Dear SCV913, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that you found our rooms big and comfortable. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am... More 

Krabi Town, Thailand
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 15, 2014

It is a grand hotel in which offers spacious room size and super comfortable bed...however no water for free lol..anyway, breakfast seems okay but expected more for such price of 22000 yen. Hotel offers free shuttle to airport so it is convenient for us..

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Additional Information about ANA Crowne Plaza Hotel Chitose

Address: 2-2-1 Hokuei, Chitose 066-0036, Hokkaido
Phone Number:
Location: Japan > Hokkaido > Chitose
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Hotel Chitose 4*
Number of rooms: 288
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Also Known As:
Crowne Plaza Chitose
Hotel Style:
#3 Family Hotel in Chitose

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