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ANA Crowne Plaza Niigata

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5-11-20 Bandai, Chuo-ku, Niigata 950-8531, Niigata Prefecture
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ANA Crowne Plaza Niigata
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ANA Crowne Plaza Niigata
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145 reviews from our community

Traveler rating
    25
    87
    30
    1
    2
See reviews for
30
17
27
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (145)
  • Mar-May only
    (46)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (29)
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Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 27, 2015

Still a slightly dated but comfortable hotel about a ten minute walk from the train station. What made this a great experience was the staff - it was raining so very quick to find me an umbrella, front desk very helpful, lots of smiles and advice. Maybe a slightly expensive hotel for this region but still good value. There is... More 

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anacpngt001, Rooms Division at ANA Crowne Plaza Niigata, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, More 

Mont-de-Marsan, France
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 20, 2014

less than a 10 minutes walk from the station this hotel offers a really great "price/earning"-ratio. Rooms are large (for Japan), breakfast buffet has a great variety of Western and Japanese food, staff is friendly, even if their English is a little limited. Where to eat there in the district - I don`t know, because nearby ( as some guests... More 

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Tokyo, Japan
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 12, 2014 via mobile

This fully renovated hotel offered an outstanding deal for a twin room including breakfast for 11.000 for 2 PAX even on a Friday evening before a 3-day holiday. I consider this a more than reasonable pricing especially thinking about the comfort, space and services offered. Staff is local and missing international understanding but still everybody is trying very hard to... More 

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 3, 2014

10minute walk from the station. Close to the shopping centres (5mins) and 7eleven or family mart. Plenty of taxis on hand. Close to the river. Room size was great and all rooms have a view of the river, particular if you get a higher floor.

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Lakewood, California
1 review
4 of 5 stars Reviewed July 9, 2014

We only stayed for one night, and this hotel was fine for our short stay. Room was clean, with a nice view of the river and surrounding town. If you like your air conditioning ice cold, then you will be disappointed, but we were starting to get accustomed to the humidity in Japan, so the room temperature was adequate. Either... More 

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Johor Bahru, Malaysia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 1, 2014

A decent hotel standing in the quiet little city of Niigata. Room size is quite small with a medium size bath-tub. Walking distance to Aeon supermarket and several convenience shops. There's a 24hours Mcdonald in front of the hotel. Niigata train station is approximately 1.5km away.

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear nellson1, Thank you for taking your time to review our property. I am pleased to know that you found our hotel decent. However, I regret that the room and bath tub size did not meet your expectations. Rest assured that we take all comments seriously so that we can improve and provide the exceptional service that our guests expect... More 

Manila, Philippines
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 16, 2014

We went to Niigata for the first time in late April and researched online for hotels. We decided to try the Ana Crowne hotel and it was spacious, very clean and close to the University of Niigata. The staff did not speak English, but made every effort to make us feel welcome. There is also a branch of McDonald's that... More 

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ME
Top Contributor
114 reviews 114 reviews
58 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed November 19, 2013

Another very typical Crown Plaza property with some pretensions to better things; rather better restaurants than usual for this chain. Rooms are fine if tired but I struggled to get the temperature right. Bathrooms OK. Good breakfast buffet. Internet is Ethernet. Don't eat in the hotel, there are many good restaurants nearby and quite some nightlife.

Was this review helpful? Yes 2
Indianapolis, Indiana
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 16, 2013

Overall the hotel is very average. The lobby is the nicest feature and the rooms are clean but about average. There is an overall lack of true understanding of the English language despite the close proximity to the international airport. Wireless Internet in the hotel is horrible and this is the main reason I will not return to the hotel.... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear sabtraveler, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry we fell below your expectation regarding cleanliness, customer service and the internet connection. We will address these points. I assure you the feedback of... More 

Sapporo
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 25, 2013

Just finishing two nights at the ANA Crown Plaza Niigata. My room, 803, is a very comfortable twin (great pillows, or is it the sheets? something is very silky) and the room is larger than most I usually end up with in Japan. Couldn't find wifi in my room but there is a LAN cable to connect the old way... More 

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