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All 56 Niigata hotels

ANA Crowne Plaza Niigata

4.0 of 5 Hotel   |   5-11-20 Bandai, Chuo-ku, Niigata, Niigata Prefecture 950-8531, Japan (Niigata Station)
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ANA Crowne Plaza Niigata

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Ranked #8 of 56 hotels in Niigata
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed November 19, 2013
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93 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Top Contributor
94 reviews 94 reviews
54 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed November 19, 2013

Another very typical Crown Plaza property with some pretensions to better things; rather better restaurants than usual for this chain. Rooms are fine if tired but I struggled to get the temperature right. Bathrooms OK. Good breakfast buffet. Internet is Ethernet. Don't eat in the hotel, there are many good restaurants nearby and quite some nightlife.

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Indianapolis, Indiana
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 16, 2013

Overall the hotel is very average. The lobby is the nicest feature and the rooms are clean but about average. There is an overall lack of true understanding of the English language despite the close proximity to the international airport. Wireless Internet in the hotel is horrible and this is the main reason I will not return to the hotel.... More

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear sabtraveler, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry we fell below your expectation regarding cleanliness, customer service and the internet connection. We will address these points. I assure you the feedback of... More

Senior Contributor
26 reviews 26 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 25, 2013

Just finishing two nights at the ANA Crown Plaza Niigata. My room, 803, is a very comfortable twin (great pillows, or is it the sheets? something is very silky) and the room is larger than most I usually end up with in Japan. Couldn't find wifi in my room but there is a LAN cable to connect the old way... More

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Tokyo, Japan
Top Contributor
62 reviews 62 reviews
62 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 12, 2013

Interior decor: Nice lobby - that's what I expect from ANA Crowne Plaza hotel chains in Japan. That's on par. Guest room - I had deluxe twin. At an initial glance, it looked as good as other ANA Crowne Plaza hotel chains, but the beauty was only skin deep. Small windows. Outdated furnitures. Tired looking wallpapers. Exterior appearance: Flagship premier... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear setotravel, Thank you for leaving a comprehensive review regarding your recent experience in our property. It is great to hear that you enjoyed the majority of our hotel features. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We regret that... More

Pasadena, CA
Top Contributor
66 reviews 66 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 21, 2012

The Crowne Plaza Hotel in Niigata reminds me more of a Holiday Inn once you get past the pretty lobby. Our "superior twin" was small and lacked almost any adornment. Same for the small bathroom. The worst feature was clearly the air conditioning, which isn't air conditioning. The only control in the room is a knob to control the fan.... More

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Management response:

Dear Paul9876, Thank you for your review and being so detailed in the good and the opportunities to improve. Please accept my sincerest apologies for the air conditioning issue you experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. While we understand that your stay was... More

Den Haag
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2012

I agree with most that AName already wrote. The breakfast buffet doesn't cater much in continental breakfast though. There's a selection of croissants and two bread rolls and two types of jams. Some fruit and cereals or cornflakes. If fried eggs with bacon and sausage is your choice of breakfast you're better served. The rest of the food is all... More

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Dublin, Ireland
Top Contributor
72 reviews 72 reviews
58 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed June 4, 2010

I stayed here for 6 nights in May 2010 as part of a business trip with a large group. Overall my experience was positive and I would happily recommend this. The staff were very friendly and helpful and location is very good, located close to downtown and about 10 minutes walk from the train station / restaurant area. The rooms... More

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Additional Information about ANA Crowne Plaza Niigata

Also Known As:
Crowne Plaza Niigata
Address: 5-11-20 Bandai, Chuo-ku, Niigata, Niigata Prefecture 950-8531, Japan
Phone Number:
Location: Japan > Chubu > Niigata Prefecture > Niigata > Niigata Station
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#5 Business Hotel in Niigata
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Niigata 4*
Official Description (provided by the hotel):
ANA Crowne Plaza Niigata was born on the 1st of December 2008.ANA Crowne Plaza Niigata is located in the heart of the city of Niigata, the largest city on the Japan Sea coast located a mere 75 minutes from Tokyo by the bullet train express Joetsu Shinkansen and famous throughout Japan for its wonderful food. The hotel is conveniently located close to Niigata s tourist and shopping hubs, and a ten minute walk from JR Niigata station, 15 minutes by car from Niigata Airport. During the day enjoy walking along the riverside, a favourite relaxing spot for the people of Niigata or walk along Japan s longest river the Shinano. At night you can see the beauty of the illuminated Bandai Bridge from the hotel. A modern 16-storey hotel, the ANA Crowne Plaza Niigata is five minutes from the Toki Messe which is the biggest convention hall in Niigata. The hotel has several banquet and conference rooms with the largest capacity in Niigata city. Because of its location, the hotel is a good choice for both business and leisure travellers. ... more   less 
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