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All 56 Niigata hotels

ANA Crowne Plaza Niigata

4.0 of 5 Hotel   |   5-11-20 Bandai, Chuo-ku, Niigata, Niigata Prefecture 950-8531, Japan (Niigata Station)
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Ranked #8 of 56 hotels in Niigata
A recent review
4 of 5 stars reviewed 4 weeks ago
Nichola A Abu Dhabi, United Arab Emirates
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108 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Japanese first
  • Russian first
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English first
Abu Dhabi, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

10minute walk from the station. Close to the shopping centres (5mins) and 7eleven or family mart. Plenty of taxis on hand. Close to the river. Room size was great and all rooms have a view of the river, particular if you get a higher floor.

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Lakewood, California
1 review
4 of 5 stars Reviewed July 9, 2014

We only stayed for one night, and this hotel was fine for our short stay. Room was clean, with a nice view of the river and surrounding town. If you like your air conditioning ice cold, then you will be disappointed, but we were starting to get accustomed to the humidity in Japan, so the room temperature was adequate. Either... More

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Johor Bahru, Malaysia
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 1, 2014

A decent hotel standing in the quiet little city of Niigata. Room size is quite small with a medium size bath-tub. Walking distance to Aeon supermarket and several convenience shops. There's a 24hours Mcdonald in front of the hotel. Niigata train station is approximately 1.5km away.

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear nellson1, Thank you for taking your time to review our property. I am pleased to know that you found our hotel decent. However, I regret that the room and bath tub size did not meet your expectations. Rest assured that we take all comments seriously so that we can improve and provide the exceptional service that our guests expect... More

Manila, Philippines
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 16, 2014

We went to Niigata for the first time in late April and researched online for hotels. We decided to try the Ana Crowne hotel and it was spacious, very clean and close to the University of Niigata. The staff did not speak English, but made every effort to make us feel welcome. There is also a branch of McDonald's that... More

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Top Contributor
106 reviews 106 reviews
58 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 19, 2013

Another very typical Crown Plaza property with some pretensions to better things; rather better restaurants than usual for this chain. Rooms are fine if tired but I struggled to get the temperature right. Bathrooms OK. Good breakfast buffet. Internet is Ethernet. Don't eat in the hotel, there are many good restaurants nearby and quite some nightlife.

Was this review helpful? Yes 1
Indianapolis, Indiana
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 16, 2013

Overall the hotel is very average. The lobby is the nicest feature and the rooms are clean but about average. There is an overall lack of true understanding of the English language despite the close proximity to the international airport. Wireless Internet in the hotel is horrible and this is the main reason I will not return to the hotel.... More

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear sabtraveler, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry we fell below your expectation regarding cleanliness, customer service and the internet connection. We will address these points. I assure you the feedback of... More

Senior Contributor
26 reviews 26 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 25, 2013

Just finishing two nights at the ANA Crown Plaza Niigata. My room, 803, is a very comfortable twin (great pillows, or is it the sheets? something is very silky) and the room is larger than most I usually end up with in Japan. Couldn't find wifi in my room but there is a LAN cable to connect the old way... More

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Tokyo, Japan
Top Contributor
68 reviews 68 reviews
68 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 12, 2013

Interior decor: Nice lobby - that's what I expect from ANA Crowne Plaza hotel chains in Japan. That's on par. Guest room - I had deluxe twin. At an initial glance, it looked as good as other ANA Crowne Plaza hotel chains, but the beauty was only skin deep. Small windows. Outdated furnitures. Tired looking wallpapers. Exterior appearance: Flagship premier... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at ANA Crowne Plaza Niigata, responded to this review

Dear setotravel, Thank you for leaving a comprehensive review regarding your recent experience in our property. It is great to hear that you enjoyed the majority of our hotel features. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We regret that... More

Pasadena, CA
Top Contributor
71 reviews 71 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 21, 2012

The Crowne Plaza Hotel in Niigata reminds me more of a Holiday Inn once you get past the pretty lobby. Our "superior twin" was small and lacked almost any adornment. Same for the small bathroom. The worst feature was clearly the air conditioning, which isn't air conditioning. The only control in the room is a knob to control the fan.... More

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Management response:

Dear Paul9876, Thank you for your review and being so detailed in the good and the opportunities to improve. Please accept my sincerest apologies for the air conditioning issue you experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. While we understand that your stay was... More

Den Haag
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2012

I agree with most that AName already wrote. The breakfast buffet doesn't cater much in continental breakfast though. There's a selection of croissants and two bread rolls and two types of jams. Some fruit and cereals or cornflakes. If fried eggs with bacon and sausage is your choice of breakfast you're better served. The rest of the food is all... More

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Additional Information about ANA Crowne Plaza Niigata

Address: 5-11-20 Bandai, Chuo-ku, Niigata, Niigata Prefecture 950-8531, Japan
Phone Number:
Location: Japan > Chubu > Niigata Prefecture > Niigata > Niigata Station
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Niigata 4*
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Also Known As:
Crowne Plaza Niigata

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Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
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#6 Business Hotel in Niigata
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Official Description (provided by the hotel)
ANA Crowne Plaza Niigata was born on the 1st of December 2008.ANA Crowne Plaza Niigata is located in the heart of the city of Niigata, the largest city on the Japan Sea coast located a mere 75 minutes from Tokyo by the bullet train express Joetsu Shinkansen and famous throughout Japan for its wonderful food. The hotel is conveniently located close to Niigata s tourist and shopping hubs, and a ten minute walk from JR Niigata station, 15 minutes by car from Niigata Airport. During the day enjoy walking along the riverside, a favourite relaxing spot for the people of Niigata or walk along Japan s longest river the Shinano. At night you can see the beauty of the illuminated Bandai Bridge from the hotel. A modern 16-storey hotel, the ANA Crowne Plaza Niigata is five minutes from the Toki Messe which is the biggest convention hall in Niigata. The hotel has several banquet and conference rooms with the largest capacity in Niigata city. Because of its location, the hotel is a good choice for both business and leisure travellers. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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