The Hilton Nagoya hotel is an easy 15 minute walk, 5 minute taxi/shuttle bus ride from the main train station. The hotel shuttle runs only in the morning and late afternoon. If you choose to walk, you can cover several blocks of it protected from the elements in the underground mall running along Sakura-dori.
The front desk staff here are...
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Dear HilslandsGuy,
Thank you for taking the time to write such an extensive review. I noticed “100 Helpful votes” on your profile so I am not the first one to thank you! We were glad that you had such an enjoyable stay at Hilton Nagoya. In particular you have singled out the staff for their excellence and commitment to service,...
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I was in Japan during the summer and spent a week in a different city for 2 months. In most places the rooms were small, although the quality of the rooms were most of the time fine, but tight in space (as Japan is famous for), so we were pretty impressed when we got to Nagoya and found a lovely...
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Dear jodydeath,
Thank you for taking the time to write this review. I was pleased to read that you noticed the difference in the larger room size once you arrived at Hilton Nagoya. I appreciated your comments about the staff and laundry too. Since you enjoyed one of Nagoya’s food specialties, eel, I recommend Tebasaki chicken wings on your next...
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I've stayed in several Hilton hotels around the world and in other Japan cities before, in terms of conciege service, this hotel's staff was slow and didn't even put a smile on her face. I and my friends were surprised by this especially we were in Japan. We were very disappointed.
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Dear TravelAddictWT,
Thank you for taking the time to write a review. I was disappointed to read of your experience with the team member at Concierge when you made your enquiry. Whilst we receive many great comments about the team I apologize as your experience certainly fell short of that. On the bright side I will use this as an...
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I stayed in this hotel for countless days for business purpose. This place is what I choose first over any other hotel in Nagoya area, Japan.
Every trip I stayed in this hotel, I experienced consistently, clean and well prepared room and service and food, exercise equipment, swimming pool.. etc etc.
I just do not have any complaint in this...
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Dear Victor Y,
Thank you for taking the time and trouble to write a review on Hilton Nagoya. It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others! We will watch the amount of job rotation in the future...
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I stayed at the Hilton for two weekends in October 2011. I was upgraded to executive suite on the top floor. The rooms were beautiful. The view was excellent, and the staff bent over backwards to make sure my stay was satisfactory.
I enjoyed the location, walking distance to many shops and very convenient to the train.
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Dear Lambo62,
Thanks for writing a review on your recent stay at Hilton Nagoya.
I was glad to read you found the rooms, views and location very enjoyable.
Thanks also for mentioning how pleased you were with the service from our team, I will let them know and we hope to see you in Nagoya again soon!
Kind regards,
Craig...
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If you need to use the train often, stay at the Marriott, which is upstairs from the train station. The Hilton is only a few blocks away from the train, but it takes about 15-20 minutes by taxi and you just sit at trafficlights....very frustrating.
The hotel was fine. Nothing special, but certainly adequate and fairly nice. The Chinese restaurant...
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Dear Elizrobin213,
Thank you for your recent comments.
It was great to read about the helpfulness of the team, your very good experience in Dynasty Chinese restaurant and that you were pleased with the room.
We have noted the comments about breakfast and dinner in the Terrace buffet restaurant and will strive to improve our food offering. We are in...
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The Hilton Nagoya is a comfortable place to stay in Nagoya. The food and service are good. The television stations offer a few English speaking channels, enough to give you a couple of choices when you need to pass the time (like at 3am when you can't sleep); though a few more options would be helpful.
Wireless in the rooms...
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Dear “BlueNumber2”,
Thank you for choosing Hilton Nagoya! I am glad you enjoyed the restaurants, room and were comfortable with the English language capability of our team.
Your comments on breakfast are appreciated and we are now introducing a new menu (in addition to the Buffet) for guests who prefer not to have the full buffet.
I look forward to...
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I stayed on the 19th floor at Nagoya Hilton for 2 nights in mid October 2011. Overall, I was very satisfied. Check-in process was smooth, the employees are all nice and polite, and the room was clean and right size.
I especially liked the breakfast they provide. So many choices (they even provide Kishimen noodle), and delicious.
Internet connection was...
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Dear Hilton Nagoya Guest,
Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you, and in particular our breakfast offering.
On the other hand, thank you for your comment regarding internet connection. I am sorry that we were unable to provide...
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I stayed for 4 nights on the top floor of rooms (27th) in a twin room.
The hotel is exactly what I would expect from a Hilton property, but it isn't as exceptional as some would have you believe - Kuala Lumpur Sentral is still the best in my opinion. The room was a bit tired, and could do with...
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I was sorry to read of your experience with the accommodation room and the shuttle service.
Whilst we receive many good comments about both aspects, I understand that your experience fell short of this and I would like to apologize.
We will use this feedback wisely to improve. I hope to personally welcome you back in the future.
With best...
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I'm a Diamond Level Hilton Honors member and road warrior with over 120 days a year in hotels and can say without hesitation that the Hilton at Nagoya is one of the best in the chain. I stayed here in connection with business meetings in nearby Toyota City and found the service level to be top notch. The staff in...
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Dear Hilton Nagoya Guest,
Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you.
It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be...
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