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The Westin Nagoya Castle

Certificate of Excellence
3-19 Hinokuchicho, Nishi-ku, Nagoya 451-8551, Aichi Prefecture
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The Westin Nagoya Castle
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323 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (323)
  • Mar-May only
    (84)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (75)
  • Dec-Feb only
    (82)
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Melbourne, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff of the Westin Nagoya Castle were very accommodating, doing their best to squeeze our family of five into one room (I sorted it out over email). Was tight but fine (and saved money, as it’s a bit nicer than we’re used to!) And our room looked right out over the castle! However, the best bit was the fact... More 

Was this review helpful? Yes
Los Angeles, California
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I arranged a two-night stay. Arriving at the Nagoya JR station, I called the hotel to get information on the shuttle bus. The attendant hung up on me! So we took a taxi, and on check-in, I asked the GM Hitoshi Nimura to contact me. He did not do so. Our room was a std. twin on the 8th floor... More 

Was this review helpful? Yes 4
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to provide us with the feedback about your stay with us. Regarding the issues you have mentioned on your feedback, our general manager responded to you readily by return e-mail. We confirmed that this e-mail message was actually kept in his sent mail tray. At the same time, we have sent the same return... More 

Sydney, Australia
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 27, 2015

We stayed here in April for one night as a stopover. We were upgraded to a suite at checkin and had an amazing view of Nagoya Castle by night. Room was spacious and comfortable despite not having a king bed. Quality of toiletries in the upgraded room were great too. Hotel and rooms felt a bit aged, maybe peaked in... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your stay at The Westin Nagoya Castle. It is always pleased to hear that our guests enjoy themselves during their travels and are satisfied with your experience at our hotel. We also appreciate to receive such a positive comment. We value your support and aim to provide the best possible hospitality service to our guests. Next time... More 

Victoria, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 3, 2015

This hotel is located right opposite the Nagoya castle and a short walk to the Nagoya gardens and pergolas covered in wisteria and scented bushes edge the moat around the castle. View from our room straight to Nagoya castle across the road. Beautiful. Beds even though twin are like large double beds. Excellent pillows and mattresses. Hotel runs a shuttle... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such positive comments for our hotel. We are also pleased to hear the compliments to our hotel, which surely leads to the power of encouragement for our associates. We value your comment and aim to provide the best possible hospitality service to our guests. Next time you visit Nagoya, we certainly look... More 

Hong Kong
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 29, 2015

We stayed here for one night as we transferred from Nagoya to Kyoto and was pleasantly upgraded to the Presidential Suite when we checked in late in the evening. We really appreciated the extra space, bigger bathroom and a separate "living room". Since it was completely dark out when we got to the room, we didnt see the Nagoya Castle... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such positive comments for our hotel. We are also pleased to hear the compliments to our hotel, which surely leads to the power of encouragement for our associates. We value your comment and aim to provide the best possible hospitality service to our guests. Next time you visit Nagoya, we certainly look... More 

Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 29, 2015

Property has a nice location and view of the Castle. Rooms a bit smallish in comparison to most Westin sites. It is clean and well maintained for its age but it is showing wear and tear. Bathrooms very 1970's Japan. Breakfast is good but go early as it is a very very slow process in need of a redesign.

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to write your feedback. The castle view from our guest rooms is one of the most appreciated experiences our guests have during their stay. Regarding housekeeping issues, we keep training our staff to provide careful and attentive services. We are also engaged to repair and renovate the wear and tear regularly in order to... More 

Pontypridd
Level Contributor
118 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed April 16, 2015 via mobile

My family and I had a good stay at this hotel. The room was beautiful and we had a lovely view of the castle. We spent the evening at the bar in the hotel and the food drink and service was excellent. I did not give it 5 stars though as we were not told very much on check in... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write a review for our hotel. We appreciate to know that you had pleasant experiences and enjoyed the castle view at our hotel. Despite such good experiences, we really feel pity that we could not offer you an enough explanation of our facilities. We absolutely feel regret for making you feel concern or... More 

Cupertino, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 7, 2015

First of all the service is great. My luggage was removed from the vehicle before I get off. Service was very friendly and attentive. After staying in several hotels in Japan, I do start to take it as granted. Nonetheless the team should still take credit for it. I was able to book a castle view room, it was already... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write a review for our hotel. We appreciate that you spent a time to write various comments through your experience. We feel sorry that you felt uncomfortable with the condition of our facilities. The issues you pointed out and your impression will be forwarded to our managements for the further improvements. If you... More 

Baar, Switzerland
Level Contributor
116 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 1, 2015 via mobile

My brother booked this place as it has a magnificent view of the Nagoya castle. It is practically next to it and from our room we can see it both night and day. Booked in was swift and the room was a typical Westin concept. The only thing was this hotel was a bit away from the action, so it... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

We appreciate you taking the time to fill our our survey. Although our hotel is a little away from the city center, we offer a complimentary shuttle bus service between hotel and Nagoya station. It is ideal to escape the hustle and bustle of a city for your rejuvenation. Next time you visit Nagoya, we certainly look forward to your... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 16, 2015

5-day leisure stay. Location is 15 minute walk to subway in either direction, free shuttle to main station every half hour for 10 hours. Cigar bar was interesting treat. Concierge was incredibly valuable. 4 or more choices of on-property dining. Paid wireless but you can connect to another wi-fi in certain locations for free. Staff was professional and helpful. Laundry... More 

Was this review helpful? Yes 2
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such a positive review for our hotel. The nearest subway station is Sengencho, 8 minute walk from the hotel. There is also a complimentary shuttle bus available between Nagoya Station and the hotel. It departs Nagoya Station every hour between 9:00 and 20:00, and return between 8:30 and 20:30. There are Fitness... More 

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