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The Westin Nagoya Castle

Certificate of Excellence
3-19 Hinokuchicho, Nishi-ku, Nagoya 451-8551, Aichi Prefecture
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The Westin Nagoya Castle
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334 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (84)
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Surabaya, Indonesia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

in our last trip, we get a room directly opposite of the castle. how a beautiful scenery of the castle. The room in castle side is big enough to stay comfortably. The staff service is nice and handy. They prepare plentiful of food for breakfast and also prepare some healthy food and juice. it's a beautiful night stay at Westin... More 

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Saitama-shi, Saitama, Japan
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located right across the Nagoya Castle. Late March to early April, you can see amazing view of Sakura (Cherry trees) around castle from the hotel. There is free shuttle bus from JR Nagoya station (every hour), and it takes about 15 min. But please note that there is no luggage stage on the bus, and you have... More 

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Tokyo, Japan
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great view if your room is placed facing the castle. Our room was on the opposite side facing the city, so no fun at all. Slightly small for two people to be sleeping in a semi-double bedroom. The check-in service was smooth, but would have preferred some smile from the front desk clerk. She seemed very nervous. She must have... More 

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Melbourne, Australia
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff of the Westin Nagoya Castle were very accommodating, doing their best to squeeze our family of five into one room (I sorted it out over email). Was tight but fine (and saved money, as it’s a bit nicer than we’re used to!) And our room looked right out over the castle! However, the best bit was the fact... More 

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Los Angeles, California
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed June 10, 2015

I arranged a two-night stay. Arriving at the Nagoya JR station, I called the hotel to get information on the shuttle bus. The attendant hung up on me! So we took a taxi, and on check-in, I asked the GM Hitoshi Nimura to contact me. He did not do so. Our room was a std. twin on the 8th floor... More 

Was this review helpful? Yes 8
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to provide us with the feedback about your stay with us. Regarding the issues you have mentioned on your feedback, our general manager responded to you readily by return e-mail. We confirmed that this e-mail message was actually kept in his sent mail tray. At the same time, we have sent the same return... More 

Sydney, Australia
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 27, 2015

We stayed here in April for one night as a stopover. We were upgraded to a suite at checkin and had an amazing view of Nagoya Castle by night. Room was spacious and comfortable despite not having a king bed. Quality of toiletries in the upgraded room were great too. Hotel and rooms felt a bit aged, maybe peaked in... More 

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your stay at The Westin Nagoya Castle. It is always pleased to hear that our guests enjoy themselves during their travels and are satisfied with your experience at our hotel. We also appreciate to receive such a positive comment. We value your support and aim to provide the best possible hospitality service to our guests. Next time... More 

Victoria, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 3, 2015

This hotel is located right opposite the Nagoya castle and a short walk to the Nagoya gardens and pergolas covered in wisteria and scented bushes edge the moat around the castle. View from our room straight to Nagoya castle across the road. Beautiful. Beds even though twin are like large double beds. Excellent pillows and mattresses. Hotel runs a shuttle... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such positive comments for our hotel. We are also pleased to hear the compliments to our hotel, which surely leads to the power of encouragement for our associates. We value your comment and aim to provide the best possible hospitality service to our guests. Next time you visit Nagoya, we certainly look... More 

Hong Kong
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 29, 2015

We stayed here for one night as we transferred from Nagoya to Kyoto and was pleasantly upgraded to the Presidential Suite when we checked in late in the evening. We really appreciated the extra space, bigger bathroom and a separate "living room". Since it was completely dark out when we got to the room, we didnt see the Nagoya Castle... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such positive comments for our hotel. We are also pleased to hear the compliments to our hotel, which surely leads to the power of encouragement for our associates. We value your comment and aim to provide the best possible hospitality service to our guests. Next time you visit Nagoya, we certainly look... More 

Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 29, 2015

Property has a nice location and view of the Castle. Rooms a bit smallish in comparison to most Westin sites. It is clean and well maintained for its age but it is showing wear and tear. Bathrooms very 1970's Japan. Breakfast is good but go early as it is a very very slow process in need of a redesign.

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to write your feedback. The castle view from our guest rooms is one of the most appreciated experiences our guests have during their stay. Regarding housekeeping issues, we keep training our staff to provide careful and attentive services. We are also engaged to repair and renovate the wear and tear regularly in order to... More 

Pontypridd
Level Contributor
118 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed April 16, 2015 via mobile

My family and I had a good stay at this hotel. The room was beautiful and we had a lovely view of the castle. We spent the evening at the bar in the hotel and the food drink and service was excellent. I did not give it 5 stars though as we were not told very much on check in... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write a review for our hotel. We appreciate to know that you had pleasant experiences and enjoyed the castle view at our hotel. Despite such good experiences, we really feel pity that we could not offer you an enough explanation of our facilities. We absolutely feel regret for making you feel concern or... More 

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