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All 137 Nagoya hotels

The Westin Nagoya Castle

4.0 of 5 Hotel   |   3-19 Hinokuchicho, Nishi-ku, Nagoya, Aichi Prefecture 451-8551, Japan (Sakae/Fushimi/Nagoya Castle)
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The Westin Nagoya Castle
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74%
Ranked #22 of 137 hotels in Nagoya
Certificate of Excellence 2013
A recent review
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228 people have reviewed this hotel

Traveler rating
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    12
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Boston
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Free hotel shuttle from the Nagoya station to the hotel. My early check in was smooth and staff speak really good English. One lady worked at the lobby and offered help of how to transfer back to the Chubu International airport really early around 5AM next morning. She printout the local subway and epress train schedule along with a local... More

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Palm Harbor, FL
Top Contributor
131 reviews 131 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the peak of cherry blossom viewing. To our surprise at check-in we found we would have TWO rooms. Each with a single bed. They promised us a room with a double bed for our 3rd and 4th nights. Those rooms were small, but not surprisingly so by Japanese standards. Long and narrow, not a lot wider than... More

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Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2014

I stayed in the hotel twice and the first time I visited, I liked the hotel since they provided complimentary shuttle between the hotel and JR Nagoya station. The hotel would also usually provide SPG Platinum members with room upgrades to those with a view of the castle. However their standard rooms are really in a bad shape and would... More

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nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time and for taking the time to review our hotel. Your valuable comments will be passed onto the related departments and incorporated as an improvement. In addition, we will enhance our trainings for associates to provide a smooth check-in. For guests’ relaxing and comfortable experience, we will make our best... More

Japan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 16, 2014

This was the worst hotel experience I have ever had. I am a platinum spg member and have checked in at 8 am with warm welcomes all over the world. If the room wasn't ready they would even offer me a free breakfast while I waited for the room to be cleaned. At westin Nagoya I tried to check in... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time and for taking the time to review our hotel. We do apologize for your experience because of our lack of concern at your check-in time. It is an important role of hotel staff to offer a relaxing time for our valued guests. We should have offer another alternative service... More

Budapest, Hungary
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 28, 2014

I spent here 2 night on a business trip. I had Castle view, which was amazing - especially at night. First I received a smoking room, however non-smoking was booked - the staff was really helpful and I received a new, non-smoking room. The gym is only opens at 11am and closes at 10pm. Really disappointing, could not use it.... More

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nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you very much for your stay at The Westin Nagoya Castle. We value your feedback and aim to provide the best possible service to our customers to be a better hotel. We are sincerely looking forward to your visiting our hotel again. More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 26, 2013

We stayed here for 2 nights. LOCATION - about 6-10 min walk to the nearest metro station. Still ok but become an hassle arriving and departing from the hotel. They have a hourly shuttle bus from hotel to Nagoya Station and we used that upon our departure which is convenient. We could not use the shuttle when we arrive as... More

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nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you for your staying at The Westin Nagoya Castle. As our hotel is a little far away from the center of city and Nagoya Station, we are sorry to have given our guests the trouble of coming over to and going out from our hotel. Instead, we can deliver the calm and quiet environment for guests to have their... More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 7, 2013

I stayed at this hotel for 4 nights and always found tge staff very respectful and couteous. It was a pleasure to be served by them. The breakfasts were exellent with a wide choice of food styles. Dinner in the la boulongne restaurant was bordering on poor. A kind description would be bland. My bedroom was a little cold and... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your staying at The Westin Nagoya Castle. We are utmost pleased to learn that you had a good impression on the service and attitude of our associates. At the same time, we deeply apologize for the inconvenience and trouble your had during your stay this time. In the futurer, we are truly committed to ensuring that we... More

Vancouver
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 18, 2013

You can expect the consistent high standard from Westin. This location is about a 7-10 min cab ride away from train station. Service is very good, rooms well set out, well designed. A quite location that provides an opportunity to soak up everything the Castle has to offer. Was a bit surprised to be told the gym was not open... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your staying at The Westin Nagoya Castle. We are very pleased to know that you are satisfied with our service and location. Our fitness club usually opens at 11:00. We hope your understanding and cooperation on this matter. We look forward to your next visit in the near future. Sincerely, More

New York City, New York
Top Contributor
132 reviews 132 reviews
16 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 23, 2013

Grand lobby and a nice bar on the ground floor. We had an SGP upgrade to a junior suite with a magnificent view of the castle. The room was spacious by Japanese standards, with a very nice bathroom (with a separate floor level shower). Wi-Fi reception in the room was perfect. They have a free shuttle bus from/to Nagoya JR... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for you staying at The Westin Nagoya Castle. We truly appreciate for your positive feedback. Guest satisfaction and positive comment such as yours always encourage our hotel associates. We aim to make our best effort to deliver the personalized guest experience for their satisfaction. We look forward to you visiting our hotel again More

Taipei, Taiwan
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 2, 2013

first time stay in this hotel with platinum member and didn't expect no executive lounge in this hotel. You can see the castle view easiler from your room window. Probably the best season to visit is Sakura season. Nearby is easy for jogging. The experience this time is the executive floor not sold, so let group tour to stay there.... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you very much for your stay at The Westin Nagoya Castle. It is a rare case but a group sometimes stays in the executive floor. We are sorry for the noise, which annoyed you this time. It would be superb if you look at Nagoya Castle surrounded by cherry blossom. It would be also fresh if you jog around... More

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Additional Information about The Westin Nagoya Castle

Also Known As:
Westin Nagoya Castle Hotel
Westin Nagoya Castle Hotel Nagoya
Westin Nagoya
Nagoya Westin
Address: 3-19 Hinokuchicho, Nishi-ku, Nagoya, Aichi Prefecture 451-8551, Japan
Location: Japan > Chubu > Aichi Prefecture > Nagoya > Sakae/Fushimi/Nagoya Castle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#7 Luxury Hotel in Nagoya
#10 Family Hotel in Nagoya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Nagoya Castle 4*
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