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The Westin Nagoya Castle

3-19 Hinokuchicho, Nishi-ku, Nagoya 451-8551, Aichi Prefecture
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The Westin Nagoya Castle
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The Westin Nagoya Castle
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309 reviews from our community

Traveler rating
    75
    143
    69
    17
    5
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92
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Pontypridd
Top Contributor
118 reviews 118 reviews
84 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My family and I had a good stay at this hotel. The room was beautiful and we had a lovely view of the castle. We spent the evening at the bar in the hotel and the food drink and service was excellent. I did not give it 5 stars though as we were not told very much on check in... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write a review for our hotel. We appreciate to know that you had pleasant experiences and enjoyed the castle view at our hotel. Despite such good experiences, we really feel pity that we could not offer you an enough explanation of our facilities. We absolutely feel regret for making you feel concern or... More 

Cupertino, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all the service is great. My luggage was removed from the vehicle before I get off. Service was very friendly and attentive. After staying in several hotels in Japan, I do start to take it as granted. Nonetheless the team should still take credit for it. I was able to book a castle view room, it was already... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write a review for our hotel. We appreciate that you spent a time to write various comments through your experience. We feel sorry that you felt uncomfortable with the condition of our facilities. The issues you pointed out and your impression will be forwarded to our managements for the further improvements. If you... More 

Baar, Switzerland
Top Contributor
111 reviews 111 reviews
40 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My brother booked this place as it has a magnificent view of the Nagoya castle. It is practically next to it and from our room we can see it both night and day. Booked in was swift and the room was a typical Westin concept. The only thing was this hotel was a bit away from the action, so it... More 

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

We appreciate you taking the time to fill our our survey. Although our hotel is a little away from the city center, we offer a complimentary shuttle bus service between hotel and Nagoya station. It is ideal to escape the hustle and bustle of a city for your rejuvenation. Next time you visit Nagoya, we certainly look forward to your... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2015

5-day leisure stay. Location is 15 minute walk to subway in either direction, free shuttle to main station every half hour for 10 hours. Cigar bar was interesting treat. Concierge was incredibly valuable. 4 or more choices of on-property dining. Paid wireless but you can connect to another wi-fi in certain locations for free. Staff was professional and helpful. Laundry... More 

Was this review helpful? Yes 2
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such a positive review for our hotel. The nearest subway station is Sengencho, 8 minute walk from the hotel. There is also a complimentary shuttle bus available between Nagoya Station and the hotel. It departs Nagoya Station every hour between 9:00 and 20:00, and return between 8:30 and 20:30. There are Fitness... More 

A TripAdvisor Member
4 of 5 stars Reviewed March 3, 2015

I stayed at this hotel for 2 nights. It isn't that accessible from the main station. Also room seemed a little dated as any other typical Japanese hotels. But view from room window was enough to got me over the little issues.

Was this review helpful? Yes 1
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write comments for our hotel. We are pleased to know that you enjoyed the view of Nagoya Castle. We value your various comments and aim to provide the best possible hospitality service to our guests. Looking forward to your return and having a chance to enjoy a meal at our restaurant next time... More 

Los Angeles
Top Contributor
100 reviews 100 reviews
95 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed February 20, 2015

Had a 1 night stay here over a super busy weekend. Every hotel in the area was sold out including the westin. The hotel is located about a $10 cab ride away from the station. Check in was really quick when we arrived. With the hotel being super full, there were no upgrades available but we were put in a... More 

Was this review helpful? Yes 1
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time. We are also pleased to hear your various point of views. Next time you visit Nagoya, we certainly look forward to your return. Again, we thank you for your comments and look forward to your return. More 

London, United Kingdom
Top Contributor
486 reviews 486 reviews
53 hotel reviews
447 helpful votes 447 helpful votes
5 of 5 stars Reviewed February 4, 2015 via mobile

Overall we are satisfied with the hotel. It got a great location with attentive services. If one gets a room with the castle view, that's a big plus. It's better make sure when booking a room. One thing I can point out is that rooms need to be upgraded. Almost all furniture are pre-Westin era and they are too simple.... More 

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to write such positive comments for our hotel. We are also pleased to hear the compliments to our hotel, which surely leads to the power of encouragement for our associates.. We value your comment and aim to provide the best possible hospitality service to our guests. Next time you visit Nagoya, we certainly look... More 

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 23, 2015

No doubt, the Westin Nagoya Castle is a beautiful hotel. We stayed three days in late December and were very happy with the choice. It was a real treat. The view of the castle from our room was just stunning. I could have just sat for hours and looked out of the window. The room itself was surprisingly big and... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time. We are also pleased to hear your various point of views. Next time you visit Nagoya, we certainly look forward to your return. Again, we thank you for your comments and look forward to your return. More 

Palmdale, California
Contributor
20 reviews 20 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 8, 2015

Stayed here for the first time in seven years and I seem to have fonder memories then vs. now. But thankfully that didn't mean the stay was awful! Indeed the location seems out of the way unless Nagoya Castle itself is your must-see. Aside from that, it's located in a quiet neighborhood. There is a Circle K convenience store a... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay. We are always pleased to hear various points of views from our customers. In order to provide the best possible hospitality service, we value your feedback and improve both tangible and intangible areas of our services to meet guests’ expectations. I... More 

Contributor
14 reviews 14 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed here for 2 nights! we arrived at the hotel a little early before check-in time so we need to wait, but when it is already 3pm they told us that only 1 room is available! I was disappointed hearing that! so we waited another 30 minutes or so for the other rooms to be available. But the good... More 

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to review our hotel. I sincerely apologize that the room cleaning was not ready for your check in time and this caused you being kept waiting. We carry out thorough management and aim to provide the best possible hospitality service to our guests. If you have any further concerns or questions, I would be... More 

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