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All 138 Nagoya hotels

The Westin Nagoya Castle

4.0 of 5 Hotel   |   3-19 Hinokuchicho, Nishi-ku, Nagoya, Aichi Prefecture 451-8551, Japan (Sakae / Fushimi / Nagoya Castle)
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73%
Ranked #19 of 138 hotels in Nagoya
A recent review
3 of 5 stars Reviewed May 30, 2014
NaimShauqy Kuala Lumpur, Malaysia
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240 people have reviewed this hotel

Traveler rating
    57
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
Kuala Lumpur, Malaysia
Top Contributor
50 reviews 50 reviews
38 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed May 30, 2014

Its the surprising factor of all. Room is so small. Breakfast is nice but majority Non Halal. Do not miss Gujo Museum and Gujo Castle. These are the must visit places Hotel has a very nice interior indeed.

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking a time to review our hotel. I am sorry to hear of your experience regarding our guest room. As offering a little more large and spacious rooms where we are sure you feel more comfortable and relaxed, we would recommend you to book them for your return. Just for your information, Nagoya Castle and Tokugawa Museum... More

Senior Contributor
27 reviews 27 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 19, 2014

Stayed here for 3 nights recently for a business trip and it was very comfortable - the room was small but the bed was comfortable, staff spoke good English and the general service level was very good. The hotel was originally a local 'Japanese level' hotel but now with a Westin franchise, rather than a hotel that started as a... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time. We appreciate you taking the time to post such positive comments. All of our associates strive every day for ensuring we are able to offer clean comfortable guest room, accommodate guest’s personal needs, and they feel like being at home. It is a shame that you felt our location... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2014

We stayed one night in the Westin Nagoya Castle as part of a tour in April 2014. What really stood out was the memory of opening the curtains in our room and seeing Nagoya Castle right in front of us, in all its glory. It was night night and the castle was stunningly lit. For that view alone, first-time visitors... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to post such positive comments. It is always pleasure to hear that our guests enjoy themselves during their travels as you were satisfied with Nagoya Castle view, our facilities, bathrobe and Heavenly Bed. Especially the surroundings of Nagoya Castle including jogging courses are a popular place to visit for our guests to refresh and... More

Boston
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 20, 2014

Free hotel shuttle from the Nagoya station to the hotel. My early check in was smooth and staff speak really good English. One lady worked at the lobby and offered help of how to transfer back to the Chubu International airport really early around 5AM next morning. She printout the local subway and epress train schedule along with a local... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your stay at The Westin Nagoya Castle. We appreciate you taking the time to post such positive comments. We aim to provide the best possible service that our guests can be pleased with. We look forward to welcoming you back in the future. More

Palm Harbor, FL
Top Contributor
133 reviews 133 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 12, 2014

We arrived at the peak of cherry blossom viewing. To our surprise at check-in we found we would have TWO rooms. Each with a single bed. They promised us a room with a double bed for our 3rd and 4th nights. Those rooms were small, but not surprisingly so by Japanese standards. Long and narrow, not a lot wider than... More

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nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you for taking the time to review our hotel. I am sorry to hear of your experience and deeply apologize that we took the reservation of wrong room type and could not offer the queen or double room you expected. We appreciate that you enjoyed your meal in our restaurants. We are always pleased to hear that our guests... More

Vancouver, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2014

I stayed in the hotel twice and the first time I visited, I liked the hotel since they provided complimentary shuttle between the hotel and JR Nagoya station. The hotel would also usually provide SPG Platinum members with room upgrades to those with a view of the castle. However their standard rooms are really in a bad shape and would... More

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nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time and for taking the time to review our hotel. Your valuable comments will be passed onto the related departments and incorporated as an improvement. In addition, we will enhance our trainings for associates to provide a smooth check-in. For guests’ relaxing and comfortable experience, we will make our best... More

Japan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 16, 2014

This was the worst hotel experience I have ever had. I am a platinum spg member and have checked in at 8 am with warm welcomes all over the world. If the room wasn't ready they would even offer me a free breakfast while I waited for the room to be cleaned. At westin Nagoya I tried to check in... More

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nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for staying at The Westin Nagoya Castle this time and for taking the time to review our hotel. We do apologize for your experience because of our lack of concern at your check-in time. It is an important role of hotel staff to offer a relaxing time for our valued guests. We should have offer another alternative service... More

Budapest, Hungary
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 28, 2014

I spent here 2 night on a business trip. I had Castle view, which was amazing - especially at night. First I received a smoking room, however non-smoking was booked - the staff was really helpful and I received a new, non-smoking room. The gym is only opens at 11am and closes at 10pm. Really disappointing, could not use it.... More

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nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you very much for your stay at The Westin Nagoya Castle. We value your feedback and aim to provide the best possible service to our customers to be a better hotel. We are sincerely looking forward to your visiting our hotel again. More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 26, 2013

We stayed here for 2 nights. LOCATION - about 6-10 min walk to the nearest metro station. Still ok but become an hassle arriving and departing from the hotel. They have a hourly shuttle bus from hotel to Nagoya Station and we used that upon our departure which is convenient. We could not use the shuttle when we arrive as... More

Was this review helpful? Yes
nagoya_castle, マネージャー at The Westin Nagoya Castle, responded to this review

Thank you for your staying at The Westin Nagoya Castle. As our hotel is a little far away from the center of city and Nagoya Station, we are sorry to have given our guests the trouble of coming over to and going out from our hotel. Instead, we can deliver the calm and quiet environment for guests to have their... More

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 7, 2013

I stayed at this hotel for 4 nights and always found tge staff very respectful and couteous. It was a pleasure to be served by them. The breakfasts were exellent with a wide choice of food styles. Dinner in the la boulongne restaurant was bordering on poor. A kind description would be bland. My bedroom was a little cold and... More

Was this review helpful? Yes
nagoya_castle, Manager at The Westin Nagoya Castle, responded to this review

Thank you for your staying at The Westin Nagoya Castle. We are utmost pleased to learn that you had a good impression on the service and attitude of our associates. At the same time, we deeply apologize for the inconvenience and trouble your had during your stay this time. In the futurer, we are truly committed to ensuring that we... More

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Additional Information about The Westin Nagoya Castle

Address: 3-19 Hinokuchicho, Nishi-ku, Nagoya, Aichi Prefecture 451-8551, Japan
Location: Japan > Chubu > Aichi Prefecture > Nagoya > Sakae / Fushimi / Nagoya Castle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Nagoya Castle 4*
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Also Known As:
Westin Nagoya Castle Hotel Nagoya
Nagoya Westin

141 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style
#7 Luxury Hotel in Nagoya
Hotel Class
Number of rooms
195

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