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Kempinski Hotel Aqaba Red Sea

Travelers' Choice award winner
King Hussein Street | PO Box 1441, Aqaba 77110, Jordan
Hotel amenities
Kempinski Hotel Aqaba Red Sea
Best prices for: 1 room 1 guest
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Ranked #1 of 35 Hotels in Aqaba
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5 of 5 stars reviewed yesterday
BarbsD Essex, UK
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787 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Essex, UK
Top Contributor
59 reviews 59 reviews
43 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything was excellent. From the moment you enter and given a cold flannel to freshen you up to the moment you leave, we couldn't fault anything. Staff very friendly and polite, room large with comfortable bed and pillows, TV. Fantastic bathroom. Huge selection at breakfast. Great swimming pool. We ate in the Italian restaurant and the chef came and asked... More 

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Amman, Jordan
Top Contributor
248 reviews 248 reviews
77 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Clean smooth sands... Wonderful views... And clean rooms... Although it's a business hotel but it's by far the most convenient for your travel...breakfast is excellent and staff are very friendly... And it's in the heart of the city...

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Francesco A, General Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Mr. Laith, Thank you so much for your great feedback, we are proud to learn that we have accommodated you with a pleasant stay, and we hope that we get the chance to welcome you again in the near future. Best regards, Francesco Agus Deputy General Manager More 

Amman, Jordan
Top Contributor
68 reviews 68 reviews
57 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I am not a big fan of Aqaba; it is small, chaotic, and a bit expensive. My wife and I decided that we needed a small vacation and we looked online and this hotel looked like a dream - actually, I was surprised that this hotel existed in Aqaba. When we arrived, the views, the elegance, the cleanliness, and facilities... More 

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Colombo, Sri Lanka
Top Contributor
134 reviews 134 reviews
73 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights for our wedding anniversary although we did not receive any special attention as we were promised to this which was disappointing as the hotel was not busy. The male staff on reception performed their functions but were not warm, smiling, friendly or welcoming I am beginning to think it’s just a Jordanian thing- where are the... More 

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Francesco A, General Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Guest, Thank you for sharing your feedback with us, our guests' feedback is one of our essential tools that helps up to enhance our service and meet our goal of providing our guests with a faultless stay. I completely understand your frustration for not getting the special attention you hope for, at Kempinski we train people to be always... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

There are a few places in the world few hotels in the world that you walk away from and wish you could go back. Kempinski Aqaba is one of those hotels. From the moment we arrived we were treated with the utmost care, consideration and world-class service. We checked into our impeccable suite overlooking the water and were given a... More 

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Francesco A, General Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Ms. Tania, I would like to extend my appreciation for taking the time to share such a detailed and warm feedback about your stay with us, which would definitely help us to continuously improve our guests experience at our hotel. I am very proud to know that we have succeeded to exceed your expectations, whether with our personalized service... More 

Amman Governorate, Jordan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been to numerous hotels in Aqaba, but the Kempinski is my favorite hands down, I feel welcomed and comfortable there, I enjoy the clean white atmosphere, the room decor is very sophisticated, and the greatest thing is that ALL the rooms are sea view, the food is amazing too as well as the service.

Was this review helpful? Yes 1
Francesco A, General Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Ms. Rana, Thank you very much for sharing your lovely experience with us. We are pleased that you choose to stay at Kempinski Hotel Aqaba and we are delighted that everything was up to your expectations. We are all looking forward to welcoming you back soon. Warmest regards, Francesco Agus. Deputy Manager More 

Vienna, Austria
Top Contributor
154 reviews 154 reviews
50 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This international hotel is very stylish and grand, located directly at the beach in Aqaba, a short walk from many restaurants and from the center with a variety of shops. The pools are beautiful and very generous, the beach is great. We found the service to be very good as well. An early check-in at noon was no problem, neither... More 

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Francesco A, Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Guest, Thank you so much for sharing your extensive experience with us on TripAdvsior. I am very glad that we have succeeded to accommodate you with a pleasant stay and to learn that you have enjoyed your time with us. I apologize for the inconvenience occurred due to the bathroom faucet and I hope that this didn't cause too... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

If you are going to spend several days at the South of Israel or Jordan, strongly recommended to stay here. Some connoisseurs of Kempinski chain can say that Kempinski in Aqaba is not as perfect as other Kempinski. But without doubt it is beautiful place where management listen to customers' feedback and try to improve service at that property. Some... More 

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Francesco A, Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us and recommend our hotel to the travel community. I am very pleased that we got the chance to welcoming you during your visit to Aqaba and accommodate you with a pleasant stay. We hope to see you again soon. Best regards, Francesco Agus. Deputy Manager. More 

Ra'anana, Israel
1 review
5 of 5 stars Reviewed 3 weeks ago

Our rest was excellent, at the highest level! Especially it was due to the hotel assistant (“Lady in red”) Svetlana. Any questions, any help - all she solved quickly, professionally and for our convenience. The next time, with friends or colleagues - only Kempinski and only to Svetlana! Many thanks, Michael Reizman

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Francesco A, Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Mr. Reizman, Thank you so much for recommending our hotel to the travel community and for your kind recognition to Svetlana, I have shared your feedback with her and she was very happy and proud to hear from you. We hope to see you again soon in the near future. Best regards, Francesco Agus Deputy Manager More 

Geneva
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 16, 2015

The hotel, although it looks quite bland inside, offers great facilities, a nice pool and spacious rooms, Breakfast is good However, the service is the weak point of this hotel: terribly slow at lunch at the walk restaurant, and there is simply no customer service. Not in line with other Kempinski in other countries. I got the same bad service... More 

Was this review helpful? Yes
Francesco A, Manager at Kempinski Hotel Aqaba Red Sea, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. I am indeed disappointed to learn that we failed to deliver the level of service you would expect from us, I assure that this is definitely not our standards as our top priority is to provide each and every guest with personalized service and a faultless... More 

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