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Extended Stay America - Buffalo - Amherst

2.5 of 5
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125 Inn Keepers Lane, Amherst, NY 14228
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Extended Stay America - Buffalo - Amherst
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Ranked #13 of 18 Hotels in Amherst
A recent review
3 of 5 stars Reviewed June 14, 2015
James R New York City, New York
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Maybe if it were cheaper, but at over $120/night, not happy with the quality. Broken hairdryer, towels like sandpaper/loofa, slow WiFi - took forever to load emails (you have to pony up extra $ if you actually want to use your laptop, so its NOT free), totally bare kitchen-not a plate, spoon, cup! Every item had to be requested ahead... More 

Was this review helpful? Yes 1
Wesley Chapel, Florida
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a TERRIBLE experience at this place. I'll also send a message to the hotel chain senior management as they need to be aware of what low qualified employees are doing to their brand. Customer service: The two front desk girls that were working on this past Saturday afternoon (7/11) ruined the reputation of this hotel to me, and... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding our employees behavior is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to both employees to ensure your experience is not repeated. I really appreciate you bringing... More 

Travelers are raving about these Amherst hotels

New York City, New York
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 14, 2015

Good location, reasonable prices, everything works, but does seem to cater to transient workers who like to prop offer side doors and challenge you to hit them as they ramble across the drive from their illegially park vehicles. Stay is good and very helpful, once you get their attention (how about a bell at the front desk!!) Well kept grounds... More 

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Toronto, Ontario, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

The hotel lobby and hallways were in need of a good vacuuming, and dark hallways could use a brighter light bulb. The room reeked of smoke and when we asked to be moved were told there were no other rooms available. The room was dirty, cigarette burns on the kitchenette counter top. A request for a refund was denied, the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am speaking with our staff to make sure our hallways are cleaned to our company’s high standards. I also apologize for your experience at check-in. I... More 

Loganville, Ga
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 30, 2015

Great location at a great price. Large spacious rooms with a full kitchen, Good for 1 night or several. Very comfortable beds. Clean and modern room. Location Location Location What more to say. Best of all , low price range for the area but much nicer than most hotels in the area. Definitely recommend.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the quality of our rooms and location of our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Uniontown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 1, 2015

Repeated cable issues over my past visits and this was my last. Notified front desk about issues 5 times in evening and was told they were working on it, so no locals or fox. Morning time channels did come back except ABC and by 7 am all gone again. When checking out I spoke with general manager (Brian Doherty) and... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 28, 2015

Excellent location off of 290. I did find a few red hairs on the bathroom counter. It happens, no one is perfect. There is an easily noticeable red stain on the carpet by the bed in 116. The bathtub drain is clogged and immediately starts to collect water even when only taking a 3-5 minute shower.(a little gross) The breakfast... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Alliston, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 7, 2014 via mobile

First and foremost, were succeed at this destination through "Hot Wire", in Canada. If I worked for Hot Wire I would strongly suggest dropping this hotel from the lineup! I understand that with Hot Wire you choose a star rating and this was in the lower level but wow! This hotel didn't have any ice! And when I say no... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our lack of an ice machine was an inconvenience to you. As you mentioned, we do have full-sized refrigerators in the rooms that come with ice trays, but I... More 

Williamsville, New York
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 19, 2014

This is the best place to stay for long term in Amherst. It is nicely located on Niagara Falls Boulevard and close to I-290. I stayed there with my wife and kid. The room was nice and cozy with a small kitchen. The room looked a bit smaller than what we expected but it was still value for money. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. It is great to read that you found your room to be a great value for the money, and that our staff was so helpful. Thank you again for posting your review. I do... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 15, 2014

We are bus drivers, that driver over night from Fairfield, Ohio, to here, We have been coming to this hotel for over a year now, everything was good, but since our schedule changed, it has been a freaking nightmare, now when we come in we get DIRTY ROOMS, we have to make our own beds, clean the bathroom, and some... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the issues you encountered during your stay with us. As well, I am very sorry to hear that our staff did not attend to your needs in a professional manner. I will be working with our staff to ensure these issues do not continue... More 

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