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Extended Stay America - Buffalo - Amherst

2.5 of 5
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125 Inn Keepers Lane, Amherst, NY 14228
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Extended Stay America - Buffalo - Amherst
Best prices for: 1 room 1 guest
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Ranked #13 of 18 Hotels in Amherst
A recent review
5 of 5 stars reviewed 3 weeks ago
tcofmine Loganville, Ga
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53 reviews from our community

Traveler rating
    13
    18
    12
    3
    7
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17
13
5
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Loganville, Ga
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location at a great price. Large spacious rooms with a full kitchen, Good for 1 night or several. Very comfortable beds. Clean and modern room. Location Location Location What more to say. Best of all , low price range for the area but much nicer than most hotels in the area. Definitely recommend.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the quality of our rooms and location of our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Uniontown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 1, 2015

Repeated cable issues over my past visits and this was my last. Notified front desk about issues 5 times in evening and was told they were working on it, so no locals or fox. Morning time channels did come back except ABC and by 7 am all gone again. When checking out I spoke with general manager (Brian Doherty) and... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 28, 2015

Excellent location off of 290. I did find a few red hairs on the bathroom counter. It happens, no one is perfect. There is an easily noticeable red stain on the carpet by the bed in 116. The bathtub drain is clogged and immediately starts to collect water even when only taking a 3-5 minute shower.(a little gross) The breakfast... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Alliston, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 7, 2014 via mobile

First and foremost, were succeed at this destination through "Hot Wire", in Canada. If I worked for Hot Wire I would strongly suggest dropping this hotel from the lineup! I understand that with Hot Wire you choose a star rating and this was in the lower level but wow! This hotel didn't have any ice! And when I say no... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our lack of an ice machine was an inconvenience to you. As you mentioned, we do have full-sized refrigerators in the rooms that come with ice trays, but I... More 

Williamsville, New York
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 19, 2014

This is the best place to stay for long term in Amherst. It is nicely located on Niagara Falls Boulevard and close to I-290. I stayed there with my wife and kid. The room was nice and cozy with a small kitchen. The room looked a bit smaller than what we expected but it was still value for money. The... More 

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Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. It is great to read that you found your room to be a great value for the money, and that our staff was so helpful. Thank you again for posting your review. I do... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 15, 2014

We are bus drivers, that driver over night from Fairfield, Ohio, to here, We have been coming to this hotel for over a year now, everything was good, but since our schedule changed, it has been a freaking nightmare, now when we come in we get DIRTY ROOMS, we have to make our own beds, clean the bathroom, and some... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the issues you encountered during your stay with us. As well, I am very sorry to hear that our staff did not attend to your needs in a professional manner. I will be working with our staff to ensure these issues do not continue... More 

Williamsville, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2014

I just read some of the other reviews, negative reviews. I personally did not have any problems with this establishment. It met my needs I wanted to be able to cook my own food. The suite had a kitchen and they provided the kitchen utensils. I was also able to do laundry at the onsite laundry room. The property is... More 

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Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our amenities and our staff. We are glad to have provided yo with a pleasant, quiet, and convenient stay. Thank you again for your review. We look forward to seeing you in the future,... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 18, 2014

Dirty bathrooms, hallways, elevator, and bedroom carpeting. No amenities at all. Dirty windows. Loud showers above you, no bathroom vent fan...The list could go on and on. For the money one of the worst hotels I have ever stayed in. Do yourself a favor and stay somewhere else.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the multiple cleanliness issues you experience during your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are implementing a deep clean program in both our rooms and common areas to ensure that your experience... More 

1 review
4 of 5 stars Reviewed September 21, 2014

I stayed here for 2 nights for visiting Niagara Falls and felt it is very good and reachable place if you are planning for the same. Services here are good especially if you are looking for laundry/cooking/free breakfast/free Wifi.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay and that you found our laundry, breakfast, and Wi-Fi amenities to be convenient. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 22, 2014

After checking in we left for other activities without really doing a good room inspection. Upon return we found hair all over the blanket on the bed. Front desk provided "clean" linens if we changed them. These seemed like they were not really clean either, but thought we'd give it a try. After stripping the bed, found more hair and... More 

Was this review helpful? Yes 1
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