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Extended Stay America - Buffalo - Amherst

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125 Inn Keepers Lane, Amherst, NY 14228
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Extended Stay America - Buffalo - Amherst
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61 Reviews from our TripAdvisor Community

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Kitchener, Canada
1 review
1 of 5 stars Reviewed November 28, 2015

We were expecting a hotel so didn't bring a lot of stuff with us. When we got here they didn't have soap or shampoo in the room. No plastic cups. No ice bucket because there is no ice machine. We had to ask for the coffee machine and the coffee. No public washrooms in the hotel which was a bit... More 

Helpful?
Thank adventureshopping
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that our hotel did not meet your needs. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. I am grateful for the feedback you provided so we are able... More 

Parish, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 14, 2015

We stayed there for 9 wks.In the past we stayed there but it has changed a lot.They didn't clean our room for the first 2 weeks.Almost for got the woman behind the counter was very rude to my bf when we checked in.The whole time we were there they didn't clean the room very well.The bathroom ceiling was filthy....brown spots... More 

Helpful?
Thank lakeeffect2014
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for your recent review of your stay. I am so disappointed that your stay was not to our company’s high standards. Please accept my apology. In response to your feedback, we will implement a retraining of our staff moving forward. Thank you very much for bringing this to our attention. If you would like to discuss this further,... More 

Travelers are raving about these Amherst hotels

NY
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 26, 2015

We got a low price on Priceline and the room was commensurate with the price. It was large, with a comfortable bed, friendly staff, and was basically clean, but it was a smoker's room and really stunk. Because we had purchased the room on Priceline, we could not switch. The grab and go breakfast was mostly depleted when we left... More 

Helpful?
Thank ShellL
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 14, 2015

Maybe if it were cheaper, but at over $120/night, not happy with the quality. Broken hairdryer, towels like sandpaper/loofa, slow WiFi - took forever to load emails (you have to pony up extra $ if you actually want to use your laptop, so its NOT free), totally bare kitchen-not a plate, spoon, cup! Every item had to be requested ahead... More 

Helpful?
3 Thank PeggyW1
Wesley Chapel, Florida
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 13, 2015 via mobile

I had a TERRIBLE experience at this place. I'll also send a message to the hotel chain senior management as they need to be aware of what low qualified employees are doing to their brand. Customer service: The two front desk girls that were working on this past Saturday afternoon (7/11) ruined the reputation of this hotel to me, and... More 

Helpful?
4 Thank flaviagillis
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding our employees behavior is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to both employees to ensure your experience is not repeated. I really appreciate you bringing... More 

New York City, New York
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 14, 2015

Good location, reasonable prices, everything works, but does seem to cater to transient workers who like to prop offer side doors and challenge you to hit them as they ramble across the drive from their illegially park vehicles. Stay is good and very helpful, once you get their attention (how about a bell at the front desk!!) Well kept grounds... More 

Helpful?
Thank James R
Toronto, Ontario, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 26, 2015

The hotel lobby and hallways were in need of a good vacuuming, and dark hallways could use a brighter light bulb. The room reeked of smoke and when we asked to be moved were told there were no other rooms available. The room was dirty, cigarette burns on the kitchenette counter top. A request for a refund was denied, the... More 

Helpful?
2 Thank Wendie S
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am speaking with our staff to make sure our hallways are cleaned to our company’s high standards. I also apologize for your experience at check-in. I... More 

Loganville, Ga
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 30, 2015

Great location at a great price. Large spacious rooms with a full kitchen, Good for 1 night or several. Very comfortable beds. Clean and modern room. Location Location Location What more to say. Best of all , low price range for the area but much nicer than most hotels in the area. Definitely recommend.

Helpful?
1 Thank tcofmine
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the quality of our rooms and location of our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Uniontown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 1, 2015

Repeated cable issues over my past visits and this was my last. Notified front desk about issues 5 times in evening and was told they were working on it, so no locals or fox. Morning time channels did come back except ABC and by 7 am all gone again. When checking out I spoke with general manager (Brian Doherty) and... More 

Helpful?
1 Thank don g
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 28, 2015

Excellent location off of 290. I did find a few red hairs on the bathroom counter. It happens, no one is perfect. There is an easily noticeable red stain on the carpet by the bed in 116. The bathtub drain is clogged and immediately starts to collect water even when only taking a 3-5 minute shower.(a little gross) The breakfast... More 

Helpful?
3 Thank DarrelWeld91
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

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