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Sleep Inn

Certificate of Excellence
2.0 of 5
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75 Inn Keepers Lane, Amherst, NY 14228
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Ranked #3 of 18 Hotels in Amherst
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
mcr0ss Niagara, Ontario
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203 reviews from our community

Traveler rating
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    20
    4
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • All months
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Niagara, Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for a weeklong business trip in December. From check-in to check-out, the staff was incredibly friendly and accommodating. I believe the young woman who checked me in was named Kaylee, and she went out of her way to get me a room that suited my needs. The room was clean, as was the entire hotel. It had a... More 

Was this review helpful? Yes
Megan M, General Manager at Sleep Inn, responded to this review

Dear mcr0ss, Thank you for being a recent guest of the Sleep Inn Buffalo/Amherst and writing a wonderful review of your stay! I am very happy to hear that our staff were friendly and made you feel at home! I think you are referring to Kailyn at the front desk; I am so glad that she provided you with such... More 

Hampstead, New Hampshire
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night as a sole traveler. LOCATION: Just off Interstate 290 it’s a convenient ride from Interstate 90. It’s located in a cluster of hotels off of Niagara Falls Boulevard, which has many food choices, which for most people will require a car to get to. THE ROOM: The room was clean and well lighted. It... More 

Was this review helpful? Yes
Megan M, General Manager at Sleep Inn, responded to this review

Dear Sanamarl, Thank you very much for your detailed review of the Sleep Inn Buffalo/Amherst! I really appreciate your insight and complements of our hotel. I hope that we have the opportunity to welcome you back to our hotel again in the future! Best regards, Megan More 

Bowmanville, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We go to the Buffalo, NY area quite often for shopping trips. We've stayed in a dozen or so, until we found this one, actually by mistake when our van broke down about 4 yrs. ago. This hotel is now our go-to Hotel. It's CLEAN! The Staff are all friendly! Breakfast is consistent, hot and well looked after by the... More 

Was this review helpful? Yes 1
Megan M, General Manager at Sleep Inn, responded to this review

Dear BTreen, Thank you for taking the time to write a review of the Sleep Inn Buffalo/Amherst! We love having the opportunity to welcome you to our hotel for each of your shopping trips! It was too bad when your van broke down, but we are glad that it lead you to discovering our hotel! Thank you for being one... More 

Black River, New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2015

I was impressed by the relaxed feel, wonderful Breakfast, and great having a Jacuzzi to relax in after sitting in bleachers for many hours. Rooms are clean, Bathroom is clean, vents are clean, and the bed is wonderful! And I had broke my back in 2005 so the beds are very comfortable and clean!!! The room service is kind and... More 

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Brianna M, Front Office Manager at Sleep Inn, responded to this review

Dear Stacy S, Thank you so much for your review of the Sleep Inn Amherst on TripAdvisor! We are so happy that you chose to stay with us over the past four years while visiting your son at college. Thank you for being so loyal to our hotel and for the kind comments you provided. I am so happy to... More 

Senior Contributor
42 reviews 42 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 25, 2015

wow. I've stayed in small room hotels before, and they were at least called Microtels, but this one is REAL small. Luckily I am alone, or this would never do. Room is clean, no bad odors and appears to have been cleaned before I got here, so all in all it's ok. A king sized bed in here is a... More 

Was this review helpful? Yes 2
Brianna M, Front Office Manager at Sleep Inn, responded to this review

Dear Richard K, Thank you for taking the time to write a review of your stay at the Sleep Inn Buffalo/Amherst and for including pictures in your review as well! We recently updated our guest rooms and have not updated the pictures on our website. I am sorry that you found our rooms to be smaller than hotel rooms you... More 

Cranberry Township, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

This Sleep Inn is outstanding!!! From the customer service to the clean and newly renovated room, to the breakfast, and of course, all at a fantastically LOW rate! Brianna at the front desk was as nice as all of the reviews say! We left my son's goalie catcher in our room after check out. I called and she had it... More 

Was this review helpful? Yes 1
Brianna M, Front Office Manager at Sleep Inn, responded to this review

Dear Melissa C, Thank you so much for providing a review regarding your recent stay on TripAdvisor! I am so happy that your son’s hockey team was able to stay with us this past weekend. I sincerely thank you for the kind comments you provided regarding our staff, clean and modern rooms, fast wifi, and complimentary breakfast. I am also... More 

Cedarville, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2015

We have stayed here at least three times the last two years and have been pleased with each stay. Friendly staff from the front desk to the housekeepers. Breakfast is always more than adequate. And it doesn't hurt that there is an Anderson's a little north on Niagara Fall Blvd. We go there every time for custard and meals. Next... More 

Was this review helpful? Yes 2
Megan M, General Manager at Sleep Inn, responded to this review

Dear eddie1353, Thank you very much for reviewing the Sleep Inn Buffalo/Amherst! We appreciate your business and the fact that you have stayed with us multiple times over the last two years. Thanks for your wonderful comments on the service you have received from our staff. I am glad you were able to check out Anderson’s. It is one of... More 

Finger Lakes, New York
Top Contributor
87 reviews 87 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

First of all, all staff I came in contact with- were friendly and seemed to enjoy their job. The main reason I chose to stay here was because it had an indoor pool and hot tub. (Overnight staycation an hour and half from home) was not disappointed. Water was warm..and hot tub was "just the right temp".. Not burning like... More 

Was this review helpful? Yes 1
Megan M, General Manager at Sleep Inn, responded to this review

Dear Angelize 1999, Thank you for taking the time to write a review of your stay at the Sleep Inn Buffalo/Amherst. We appreciate your business and are glad to know you were able to get some relaxation on your overnight staycation! I am sorry that you found our rooms to be smaller than most other Sleep Inns you have stayed... More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2014

Hotel is located near family and a very good value for the room and services offered. Desk staff is extremely helpful and friendly - kudos in particular to Briana for her excellent customer service. Room is small but comfortable - nice strong shower. Breakfast choices are generous and fresh.

Was this review helpful? Yes 1
Brianna M, Front Office Manager at Sleep Inn, responded to this review

Dear Randy C, Thank you so much for your recent stay with us and for sharing your feedback on TripAdvisor! I am so happy to hear you enjoyed your stay and I sincerely thank you for your kind comments. I am glad that our whole team was able to provide excellent service for you and your family! I am also... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2014

We come in from Toronto to watch the Bills play a few times a year and stay at different hotels and Inn's around the area the night before the game and the Sleep Inn is one of the better choices in my opinion. The front desk staff are always helpful Rooms are always clean and in order Hot tub is... More 

Was this review helpful? Yes 1
Megan M, General Manager at Sleep Inn, responded to this review

Dear billsfanneedsaroom, Thank you very much for your review of the Sleep Inn Buffalo/Amherst! I am very pleased we were able to welcome you into town for the Buffalo Bill’s game. Thank you for your comments on our front desk staff, clean and orderly rooms, and the wonderful hot tub. I am very sorry that the eggs were over cooked... More 

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