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All 17 Amherst hotels

Residence Inn Buffalo Amherst

3.0 of 5 Hotel   |   100 Maple Rd, Amherst, NY 14221
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Residence Inn Buffalo Amherst

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Ranked #9 of 17 hotels in Amherst
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
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135 people have reviewed this hotel

Traveler rating
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    54
    23
    8
    8
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59
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Everyone at the hotel was very friendly. The room was very nice and clean. The mattress in the room was not very comfortable. We spoke to the front about the issue. That afternoon they replaced the box spring and mattress with a new set. Problem solved - much more comfortable. The breakfast was very good with different items each morning.... More

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Toronto, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed in one of the condo like two bedroom units at this Residence Inn. The kids slept in separate beds down stairs. One on the murphy bed and the other child was lucky enough to get the fold out bed in front of the fireplace, while we slept in the loft upstairs. There was a bit of an... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A note from the General Manager: I am pleased that our Bi-level Loft Penthouse Suite works well for your family. It pleases me to hear that the maintenance staff was able to assist in making the room more comfortable for your stay. I truly understand that your stay at our hotel should be without issue and I do apologize that... More

Brampton
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is my second time staying at this property. The staff are nice and the property is clean and quiet. I would recommend this hotel to anyone traveling as a family or even just a couple. The breakfast is good with a wide variety on hand to satisfy anyone.

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A note from the General Manager: Jason, I wanted to respond to your comment posted above, regarding your stay at our Residence Inn by Marriott. We work very hard with our staff to provide the most clean, comfortable and relaxing stay for our guests. We believe that the "hotel is the staff" - meaning, they are the reason for successful... More

New York
Contributor
13 reviews 13 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 6, 2014

Was back again for Christmas 2013. Reserved what I thought was going to be a loft with two private sleeping areas - turns out the 2nd bed was a murphy bed in the living space - no wall, no privacy, not how it was depicted online. It was ok as our adult son ended up not staying with us, would... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A note from the General Manager: We do have stray cats that have worked there way from the apartment buildings, behind the hotel property. Unfortunately, the animal control agencies no longer remove stray cats, so we must continue our efforts to control the population. We have had NO instances of issues with guests or other pets. Please know we have... More

NEW YORK CITY
Top Contributor
60 reviews 60 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed here for two nights in one of their suite rooms and was satisfied, The staff was a bit arrogant at times but the staff serving breakfast in morning was simply superb and helpful. The rooms were clean and neat. The breakfast spread was nice and satisfying. I will recommend it to Friends and family !!!

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A note from the General Manager: I read your comments above and Thank You for your feedback. We strive for three very important expectations: 1. A clean hotel. 2. A comfortable stay. 3. Every guest feels Welcome. I am concerned that you felt our staff was not as humble, as you would expect. I do want you to know that... More

Albany, NY
Contributor
20 reviews 20 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 11, 2014 via mobile

I will admit that the last few reviews had me a little nervous, but I just left as a very happy customer! At checkin I was offered the upstairs queen suite or ground floor option. I chose the upstairs room and was able to park right in front of my unit. I was pleased in how the stairs were cleared... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A note from the General Manager: What a winter..., I am blessed to work with some of the finest hospitality professionals in the industry. When we hire and train our staff, we truly emphasize success with "HEART." To truly serve our guests, our staff must "CARE." I thank you for your feedback and I will definitely look into the "potato... More

maitland, florida
Top Contributor
195 reviews 195 reviews
25 hotel reviews
195 helpful votes 195 helpful votes
1 of 5 stars Reviewed January 28, 2014

I stayed here on Friday January 24th. I checked in late at night after a long travel day of flying and rental cars. It was snowing so the weather was a bit complicated. Upon check-in I was asked to sign an agreement called a "Quiet Evening Agreement" between myself and the Marriott. To say I was offended by the assumption... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A Note from the General Manager: I have read your comments below and am concerned of the events that occurred during your stay, at our Residence Inn by Marriott Buffalo/Amherst. I take full responsibility for your failed visit to our Marriott Hotel. Your safety, and the safety of all of our guests and staff, is my first concern. The protocol... More

Newmarket, Canada
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 26, 2014

love the loft room but do not like freezing, arrived friday thought it was just being in and out but saturday night realizzed room wouldnt get warm.We had firelogs burning steadily but we were sooo cold , the rooms great area great but might not be right place for winter stays.Did mention as we were leaving as snow storm sat... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

A Note from The General Manager: I read your comments about your COLD evening at our hotel and I certainly understand you dissatisfaction. A guest should never have to worry about the basics (a clean, comfortable and welcoming room). I do want to express my sincere apologies. Our Maintenance Department is staffed every day until 10:00 PM. We pride ourselves... More

Corry
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2014

We stayed one night at this location. The room had a loft with two bathrooms. The bedroom downstairs had lots of privacy with french doors. The breakfast had very high quality food with many choices. It was a Saturday night and there was a disturbance in the parking lot with about 15 people. My son called the Amherst police and... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 8, 2013

I have been staying at this location for several years but NEVER again. They treat me and my family like crap!!! This is NOT A KID FRIENDLY property. They constantly Harass my kids. Everything from not allowing them to make waffles to hot Chocolate. Also this property has the WORST PARKING EVER!!! Often I have to park all the way... More

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Additional Information about Residence Inn Buffalo Amherst

Also Known As:
Residence Inn Buffalo Amherst Hotel
Residence Inn Buffalo Amherst Hotel Amherst
Residence Inn Amherst
Residence Inn Buffalo
Buffalo Residence Inn
Amherst Residence Inn
Address: 100 Maple Rd, Amherst, NY 14221
Phone Number:
Location: United States > New York > Amherst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 17 hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Buffalo Amherst 3*
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