We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 17 Amherst hotels

Residence Inn Buffalo Amherst

3.0 of 5 Hotel   |   100 Maple Rd, Amherst, NY 14221
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
Residence Inn Buffalo Amherst
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added Residence Inn Buffalo Amherst to your Saves list
71%
Ranked #10 of 17 Hotels in Amherst
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 18, 2014
Paul-A-C-62 Cleveland, Ohio
Write a Review

154 reviews from our community

Traveler rating
    46
    61
    29
    8
    10
See reviews for
69
23
6
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (154)
  • Mar-May only
    (27)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (34)
All months
Cairo, Egypt
1 review
1 of 5 stars Reviewed 2 weeks ago

This was hands down the worst Marriott stay we had ever had. This hotel is completely destroying the Marriott brand! The first issue is the dirtiness. I realize that people's standards of cleanliness can differ but these hotel rooms were filthy to the point of nastiness. When we checked in there was food splattered on the wall by the stove... More

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your well thought out and detailed descriptions of your concerns with our hotel. It is never easy for me to be confronted with such an unfortunate experience. I understand your concerns and I apologize for you unfortunate experience. We are proud to be a Marriott hotel and we will work to eliminate these types of experiences for... More

Ancaster, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Upon arrival they inform us that they dont have our reservation. I supply our printed confirmation. They go to the back room leaving me sitting for almost 1/2 hour. Ok its fine. We get our room that is inside of the outdoor baseketball hoop. Yes you guessed it..basket ball on your wall all evening. Really nice and peaceful, lol. Then... More

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I can understand your displeasure with your stay. I myself have a hard time relaxing and sleeping in hotels and it just makes it that much worse when disruption occurs from other guests and not to mention an uncomfortable sofa sleeper. You should have a peaceful restful stay at our hotel and the sheets should fit the bed, this I... More

Cleveland, Ohio
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2014 via mobile

I was amazed at the two floor rooms one gets at this Inn. The staff was very friendly at all points of contact. t 6 Pm there is a free snack and beverage get together. Taco night was decent. The flaw was that it was supposed to be with beer and wine but the guy with the key to the... More

Was this review helpful? Yes
Riyadh, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 18, 2014

My son is working in New Jersey state and I spent my annual vacation with him . I stayed with my family in Residence Inn during our visit in May 23, 2014 to Niagrafall as it is close to but away from congested area at Niagrafall. The room allocated was very specious and towards the street resulting a beautiful outside... More

Was this review helpful? Yes
Boston, Massachusetts
Top Contributor
130 reviews 130 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 17, 2014

This was our 3rd stay at a Residence Inn, and we were disappointed. The studio suite was much smaller than the previous ones we've stayed in. The kitchen table doubled as a desk (not very convenient!), and the pull-out couch had to be moved to open it, making the entire space a nightmare, because the couch was very close to... More

Was this review helpful? Yes 1
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your feedback and insight. It is never easy to read a review of a guest having disappointment in their stay and in their room. I have already discussed your comments with Rooms Managers and have been assured that they are inspecting under the sofas to be sure we get rid of any cleaning issues and that the... More

Rochester, NY
Top Contributor
97 reviews 97 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 10, 2014

This is one of the older style Residence Inns - separate buildings with 4 or so suites in each. If you've been to one before you know exactly what to expect. If you're on the first floor there is a tad of noise from the room above - perhaps the reason they have you sign a "quiet policy" when you... More

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, we are one of the original style Residence Inn’s. All of our Suites have exterior entrances. The original idea came from an apartment complex and then, over the years, designs were changed to the “newer” style tower buildings, such as the Cheektowaga Residence Inn. It is true that our hotel does shine in the summer time, with several acres... More

Greene, Maine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2014

Nice place, clean, staff is helpful. BUT, I prepaid in full for my week's long stay, checked with desk upon check out that all is good, and I did PREPAY, however three days after check out my account is charged $1067.46!! Waiting for a call back.

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I am familiar with this incident. I understand the severity of the situation when a guest’s payment is not correct and it is not acceptable. My sincere apologies. My understanding is that incorrect charge has been reversed. We train our front desk agents extensively on the need for accuracy, we will continue to train to avoid this type of mistake.... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 1, 2014

My boyfriend and I went to Niagara Falls (late July 2014) and stayed in one of the townhouse-like suites (I think they called it a penthouse on the phone). It was so very nice and really clean and comfortable - I could move in!! We will be returning to this hotel for sure!!

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, the Bi-Level Loft Suite is referred to as the Penthouse Suite. When traveling with a family or you just need some space to “Spread Your Wings and Relax”, these large Suites will definitely fulfill your needs. Thank you for your kind words. It truly is an effort, everyday, for our staff to care for the Guest, as well as,... More

Bangalore, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 14, 2014

I had stayed here a couple of times - once in 2001 and then again in 2010. The first time I stayed here in 2001, I recollect it was still a pretty nice property. But it seems to have deteriorated over time. I liked the general layout - the entire area consists of several two-storied building blocks, each block having... More

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

We are always looking for feedback on the perception of our guests and I want to thank you for your sincere comments. Since 2001 the interior of the guest suites has been completed renovated twice, once in 2004 and then again in 2012, where the carpets, appliances and furniture have been replaced. In 2012, the exterior of the buildings were... More

New York, NY
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2014

I would give 3.5 stars for the room, but the staff is very friendly and the pool is a nice feature in the summer so I'm bumping up to 4. The property has a bunch of small buildings with 4 or so rooms each and no elevator for 2nd floor rooms (we had our 2-year-old and quite a bit of... More

Was this review helpful? Yes
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your kind and good feedback regarding your stay. I wanted to address some of the critique that you have pointed out. Regarding the carpet, in your suite, we have a consistent carpet care program where an outside vendor completes a steam cleaning of the entire suite on a regular basis. We truly understand the need to have... More

Do you own or manage Residence Inn Buffalo Amherst?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Residence Inn Buffalo Amherst? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Buffalo Amherst

Address: 100 Maple Rd, Amherst, NY 14221
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Buffalo Amherst 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Travelocity, Marriott, Hotels.com, Odigeo and Tingo so you can book your Residence Inn Buffalo Amherst reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Buffalo Amherst Hotel Amherst
Residence Inn Amherst
Buffalo Residence Inn
Amherst Residence Inn

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Bathroom (4)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Residence Inn Buffalo Amherst

Enlarge Map
Top-rated Attractions Nearby
Lasertron
Lasertron
Game/ Entertainment Centers
Glen Falls
Glen Falls
Waterfalls