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Residence Inn Buffalo Amherst

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100 Maple Rd, Amherst, NY 14221
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Residence Inn Buffalo Amherst
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Residence Inn Buffalo Amherst
Residence Inn Buffalo Amherst
Residence Inn Buffalo Amherst
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175 reviews from our community

Traveler rating
    53
    69
    33
    9
    11
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75
31
7
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Albany, New York
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed there on business but would definitely return for vacation! The daytime manager,James Robinson, is super friendly & helpful! He was available to assist my husband & I throughout our stay! Another wonderful staff member is Curtis, a breakfast associate, who was very courteous and asked me if I would be disturbed before he vacuumed the carpet where I... More 

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Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My arrival experience was great - staff was knowledgable about the local area and gave a great suggestion for a steak dinner (we couldn't get a reservation though...oh well!). The property is in a good location with a lot to do but there were some minor concerns. Personally I didn't mind the 8 or 9 cats out back but I... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 8, 2015

I travelled to Buffalo for a business travel that was for couple of weeks and I really enjoyed the accommodation @ Residence Inn. Very nice place, big rooms that were very clean, and nice staff. Breakfast in the morning is good, however most of the stuff repeat so they should think on introducing varieties. Excellent place to hang out in... More 

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Binghamton, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 3, 2015

I stay in Marriott Hotels across the nation. I am a business traveler and choose Marriott Brands exclusively. The last 2 times to Buffalo, NY, however, we absolutely HORRIBLE. Especially this stay at the Residence Inn. (Previously stayed at Courtyard). People are nasty, room was dirty, no one in 3 days bothered to check to empty trash, make the bed,... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Dear Lyn, Thank you for your passionate feedback. It is never easy to hear a past guest so upset regarding issues with her stay. I take full responsibility for your dissatisfaction and will work with our staff to prevent these issues from affecting any other guests, both present and future. I can truly understand your passion and I truly apologize... More 

Marietta, Georgia
Top Contributor
106 reviews 106 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 27, 2015

I stayed here after putting a bid in on Priceline. I was pleasantly surprised at how nice the hotel was. There was tons of snow, but they had all the walk ways plowed and clear. The breakfast was great and all of the staff was really friendly and helpful. Very comfortable bed and super clean.

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Camarillo, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

This place was perfect while in town visiting family. One thing that was consistent, every one we encountered went above and beyond. Everyone greeted us with a smile and went out of their way to be helpful and pleasant. The rooms are basically set up as apartments and stocked with everything you could need. My son walked in and the... More 

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Toronto, Canada
Top Contributor
75 reviews 75 reviews
38 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 28, 2015

We have stayed at this hotel a few times and have always found it excellent. The rooms are very clean, well equipped and the staff are extremely polite and friendly, Always a pleasure to say here. The breakfast is a bonus as it is really very good. NO COMPLAINTS AT ALL about this please. Would stay here again if i... More 

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Pittsburgh, Pennsylvania
Top Contributor
50 reviews 50 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 22, 2015

We stayed here for a night from August 31st to September 1st of last year and our stay was just as a little as our last one. We were put into a building close to building 7 and we got the same room type which was a one bedroom penthouse suite with a murphy bed which we thought was nice... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi Brandon, I wanted to reach out to you and thank you for your response. I have already placed a request with Maintenance to evaluate the Murphy Bed, in room 928. I can understand your parent’s disappointment with quality of sleep and I do apologize for this unfortunate inconvenience. I want to assure you, that all of our mattresses and... More 

Toronto, Ontatio, CANADA
Contributor
12 reviews 12 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed January 19, 2015

Sadly, this hotel is in serious need of renovation, although the rooms are updated, they are old and poorly sound proofed. You can hear the people above you walking and talking. The people above us also had their fireplace on and the smell of the burning logs filtered into our room as well, smelt like a campsite in the morning.... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi TravelBugg1, Thank you for your detailed review. You have pointed out a couple interesting items that I would like to address with you. Marriott International has a very aggressive standard about updating and refreshing all hotels, to maintain a new and fresh appearance. We are always in the process of doing projects to keep the hotel maintained and comfortable,... More 

Top Contributor
229 reviews 229 reviews
189 hotel reviews
725 helpful votes 725 helpful votes
4 of 5 stars Reviewed January 7, 2015

We were here to visit family over the holidays and booked 2, 1 bedroom suites for our family of 5 for 5 nights. We did not spend much time at the property but the rooms were clean, well cared for and a good size for our purposes. The bed was comfortable, the furnishings were in good shape and appropriate for... More 

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