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All 17 Amherst hotels

Residence Inn Buffalo Amherst

3.0 of 5 Hotel   |   100 Maple Rd, Amherst, NY 14221
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Residence Inn Buffalo Amherst
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72%
Ranked #10 of 17 Hotels in Amherst
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Paul-A-C-62 Cleveland, Ohio
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153 reviews from our community

Traveler rating
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    61
    29
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Ancaster, Canada
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Upon arrival they inform us that they dont have our reservation. I supply our printed confirmation. They go to the back room leaving me sitting for almost 1/2 hour. Ok its fine. We get our room that is inside of the outdoor baseketball hoop. Yes you guessed it..basket ball on your wall all evening. Really nice and peaceful, lol. Then... More

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Cleveland, Ohio
Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was amazed at the two floor rooms one gets at this Inn. The staff was very friendly at all points of contact. t 6 Pm there is a free snack and beverage get together. Taco night was decent. The flaw was that it was supposed to be with beer and wine but the guy with the key to the... More

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Riyadh, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My son is working in New Jersey state and I spent my annual vacation with him . I stayed with my family in Residence Inn during our visit in May 23, 2014 to Niagrafall as it is close to but away from congested area at Niagrafall. The room allocated was very specious and towards the street resulting a beautiful outside... More

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Boston, Massachusetts
Top Contributor
128 reviews 128 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was our 3rd stay at a Residence Inn, and we were disappointed. The studio suite was much smaller than the previous ones we've stayed in. The kitchen table doubled as a desk (not very convenient!), and the pull-out couch had to be moved to open it, making the entire space a nightmare, because the couch was very close to... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your feedback and insight. It is never easy to read a review of a guest having disappointment in their stay and in their room. I have already discussed your comments with Rooms Managers and have been assured that they are inspecting under the sofas to be sure we get rid of any cleaning issues and that the... More

Rochester, NY
Top Contributor
97 reviews 97 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 10, 2014

This is one of the older style Residence Inns - separate buildings with 4 or so suites in each. If you've been to one before you know exactly what to expect. If you're on the first floor there is a tad of noise from the room above - perhaps the reason they have you sign a "quiet policy" when you... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, we are one of the original style Residence Inn’s. All of our Suites have exterior entrances. The original idea came from an apartment complex and then, over the years, designs were changed to the “newer” style tower buildings, such as the Cheektowaga Residence Inn. It is true that our hotel does shine in the summer time, with several acres... More

Greene, Maine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2014

Nice place, clean, staff is helpful. BUT, I prepaid in full for my week's long stay, checked with desk upon check out that all is good, and I did PREPAY, however three days after check out my account is charged $1067.46!! Waiting for a call back.

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I am familiar with this incident. I understand the severity of the situation when a guest’s payment is not correct and it is not acceptable. My sincere apologies. My understanding is that incorrect charge has been reversed. We train our front desk agents extensively on the need for accuracy, we will continue to train to avoid this type of mistake.... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2014

My boyfriend and I went to Niagara Falls (late July 2014) and stayed in one of the townhouse-like suites (I think they called it a penthouse on the phone). It was so very nice and really clean and comfortable - I could move in!! We will be returning to this hotel for sure!!

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, the Bi-Level Loft Suite is referred to as the Penthouse Suite. When traveling with a family or you just need some space to “Spread Your Wings and Relax”, these large Suites will definitely fulfill your needs. Thank you for your kind words. It truly is an effort, everyday, for our staff to care for the Guest, as well as,... More

Bangalore, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 14, 2014

I had stayed here a couple of times - once in 2001 and then again in 2010. The first time I stayed here in 2001, I recollect it was still a pretty nice property. But it seems to have deteriorated over time. I liked the general layout - the entire area consists of several two-storied building blocks, each block having... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

We are always looking for feedback on the perception of our guests and I want to thank you for your sincere comments. Since 2001 the interior of the guest suites has been completed renovated twice, once in 2004 and then again in 2012, where the carpets, appliances and furniture have been replaced. In 2012, the exterior of the buildings were... More

New York, NY
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2014

I would give 3.5 stars for the room, but the staff is very friendly and the pool is a nice feature in the summer so I'm bumping up to 4. The property has a bunch of small buildings with 4 or so rooms each and no elevator for 2nd floor rooms (we had our 2-year-old and quite a bit of... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your kind and good feedback regarding your stay. I wanted to address some of the critique that you have pointed out. Regarding the carpet, in your suite, we have a consistent carpet care program where an outside vendor completes a steam cleaning of the entire suite on a regular basis. We truly understand the need to have... More

Breinigsville, Pennsylvania
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 30, 2014

On a family trip to Niagara, we stayed at the Queen studio suite at Residence Inn. It was a wonderful stay. The room was clean and staff was very friendly. The breakfast spread was great and had a lot of options. The studio suite had a cooking option too though we didn't use it. The beds were very comfortable. I... More

Was this review helpful? Yes 1
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your kind words. I will be sure to pass your comments on to our staff. We are an All Suite Hotel, which means all of our rooms have a Full Kitchen, Living Area with Full Sized Sleeper-Sofa and many have Fireplaces, as well. We look forward to hosting you and your family on your next trip to... More

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Additional Information about Residence Inn Buffalo Amherst

Address: 100 Maple Rd, Amherst, NY 14221
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Buffalo Amherst 3*
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Also Known As:
Residence Inn Buffalo Amherst Hotel Amherst
Residence Inn Amherst
Buffalo Residence Inn
Amherst Residence Inn

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