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All 17 Amherst hotels

Residence Inn Buffalo Amherst

3.0 of 5 Hotel   |   100 Maple Rd, Amherst, NY 14221
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Ranked #10 of 17 Hotels in Amherst
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
François T Paris, France
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160 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed several times in this hotel with my wife before flying out of Buffalo. The rooms are very nice and well équipped. Breakfast is great. Although we could never really take advantage, there are special events every evening, such as BBQ. You're not far from the walden galleria that offers many diner options. It might be a little bit... More

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Williamsville, New York
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had the pleasure of staying at Residence Inn duplex on Maple Road Amherst during the blistering chill of Buffalo back in Dec 2013. I must say it was a really wise decision to stay there. We had moved to Buffalo and our apartment was not ready to move in so we had to stay somewhere for a couple of... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your distinct comments regarding the hotel and the convenience of our Penthouse Bi-Level suites with the extra queen bed that folds into the wall on the first level. Our Residence Inn is truly unique in the Buffalo area. Our suites are specifically designed for the extended stay traveler with full kitchens in all guest rooms, however, if... More

Charleston, South Carolina
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed for several nights in September, using this as a hub to visit other areas of Western New York. The front desk staff was very helpful in suggesting restaurants, but the sense of direction from them could have been better. The hotel is very close to major highways, but a bit tricky to find the right entrance ramps for... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your well thought out and detailed comments regarding you stay in September. We are continually looking at opportunities to provide a better service and product and your feedback is important for this process. For our Marriott Reward members, we always work to give complimentary upgrades or preferred room locations, however, this may be hindered based on our... More

Manassas, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel on October 24-25 2014 as I was in Buffalo for my wedding. And when I indicated that on my reservation. A bottle of wine was placed in my room with a note congratulating me and my new wife. That was a total surprise and I have never had any hotel do that for me before...This... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Congratulations on your wedding and Thank you for your nice comments. I am pleased to hear that our staff is listening and responding to our guests prior to their arrival, as well as, after arrival. Sometimes, it just takes that little extra personal touch to make a guest feel special. Each of our guest are special and you are right... More

Grand Blanc, Michigan, United States
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for several nights and found that this inn, though older, still has everything I love about Residence Inns. Real wine glasses, cloth napkins, plates, silverware and a full size, fully equipped kitchen, writing desk with internet hook up, comfy bed, ample closet space, living room and bath room. We loved the fireplace but were disappointed that for multiple... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your detailed comments regarding your stay at our hotel. It is always a pleasure to hear good comments from our guests, although it can get a little crowded for parking when we have a lot of guests in house. We are working on many improvements to our hotel for the remainder of this year and for next... More

Liverpool, New York
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were pleased with our stay at this hotel. The front desk staff was friendly and helpful at check-in. Our room was clean and comfortable. As we had a highway-facing room , we were concerned about the possible road noise, but we were not able to hear it. The breakfast was very good and it was well-staffed with friendly employees.... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi Mary. Thank you for your feedback. I will surely share your comments with our staff, as well, with our internet provider. Today, we are having our Annual Pumpkin Carving Contest. We purchased pumpkins for staff volunteers, they carve their designs and we display the completed pumpkins during our Social Event, this evening. Our Guests will have the opportunity to... More

Port Perry, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is without a doubt the most perfect hotel. The staff are impeccable, the breakfast was great. If you are travelling, particularly as a group, the penthouse loft rooms are fantastic!! This was my second time staying here, and once again it was outstanding, thank you :)

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for taking the time to write about your experience. It is truly rewarding to hear that we are moving in the right direction. The Bi-Level Loft Penthouse suites are very large. We have had our challenges, the past couple months. We have been concentrating on increasing the quality of our product and continuing to motivate our staff. It... More

Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

This was hands down the worst Marriott stay we had ever had. This hotel is completely destroying the Marriott brand! The first issue is the dirtiness. I realize that people's standards of cleanliness can differ but these hotel rooms were filthy to the point of nastiness. When we checked in there was food splattered on the wall by the stove... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your well thought out and detailed descriptions of your concerns with our hotel. It is never easy for me to be confronted with such an unfortunate experience. I understand your concerns and I apologize for you unfortunate experience. We are proud to be a Marriott hotel and we will work to eliminate these types of experiences for... More

Ancaster, Canada
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed September 15, 2014

Upon arrival they inform us that they dont have our reservation. I supply our printed confirmation. They go to the back room leaving me sitting for almost 1/2 hour. Ok its fine. We get our room that is inside of the outdoor baseketball hoop. Yes you guessed it..basket ball on your wall all evening. Really nice and peaceful, lol. Then... More

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I can understand your displeasure with your stay. I myself have a hard time relaxing and sleeping in hotels and it just makes it that much worse when disruption occurs from other guests and not to mention an uncomfortable sofa sleeper. You should have a peaceful restful stay at our hotel and the sheets should fit the bed, this I... More

Cleveland, Ohio
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 18, 2014 via mobile

I was amazed at the two floor rooms one gets at this Inn. The staff was very friendly at all points of contact. t 6 Pm there is a free snack and beverage get together. Taco night was decent. The flaw was that it was supposed to be with beer and wine but the guy with the key to the... More

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Additional Information about Residence Inn Buffalo Amherst

Address: 100 Maple Rd, Amherst, NY 14221
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Buffalo Amherst 3*
Number of rooms: 112
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Also Known As:
Residence Inn Buffalo Amherst Hotel Amherst
Residence Inn Amherst
Buffalo Residence Inn
Amherst Residence Inn

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