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Residence Inn Buffalo Amherst

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100 Maple Rd, Amherst, NY 14221
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1 room 1 guest
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Residence Inn Buffalo Amherst
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (34)
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Mount Laurel, New Jersey
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

As a Marriott Rewards member my room was upgraded to a Penthouse suite - AWESOME!!! All the room we could need. The hotel us well kept and in great condition. What really impressed us is that every single employee, regardless of their position, has said: Hello, how are you? How is your room? How is your stay? Have a great... More 

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Ft Worth Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great room with great beds. Complimentary breakfast was better than most and had a nice area to eat outside. Staff was extremely helpful and friendly. A great place for families with a nice pool and basketball court.

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Bedford, Pennsylvania
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Never stayed at a Residence Inn before and was quite pleased with the choice! Very clean property with nice ambiance, good breakfast bar and wonderful social hour! Was disappointed in my check in process as I was asked to leave my service animals out of the lobby! I responded that they were service animals and was immediately asked to see... More 

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Akron, Ohio
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Weekend get-a-way with the hubby and another couple. Booked the two bedroom penthouse because of location for both parties and close enough to the falls and the New York wine area. Also, picked Residence Inn having stayed in other cities with wonderful accommodations. Being Marriott rewards members, had the option for a mobile check in. Checked in for a 12:15... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Dear Melinda, As I read your review, I can really feel the true customer mind set from an experienced traveler. You have tremendous insight into how a customer should and shouldn’t perceive excellence in service. I will absolutely use your feedback in my training programs and impress upon the staff how important good communication and good follow-through, can make the... More 

Toronto, Canada
Level Contributor
114 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 12, 2015

This place offers very good value for money and they have very helpful and friendly staff. A great breakfast is offered that exceeded our expectations looked over by a very friendly lady. The room we had was great. A loft over a main bedroom. Everything was very clean and recently renovated. Close to the highway.

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Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 12, 2015

First I wanted to say the staff and all the workers couldn't have been nicer The front desk staff especially Room was what I booked (I used Marriott points for a 2 nite stay) It is built a different style than most Residence Inns about 6 rooms in each building but the one we had was clean and quite

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Ann Arbor
Level Contributor
114 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed June 30, 2015

We have stayed in many Marriott brand hotels in different cities and the Residence Inns are usually predictably nice. We arrived late at night and left the next morning, so we didn't really take advantage of the facilities, such as the gym or pool. The staff was friendly and we enjoyed a quiet night's sleep in our clean second floor... More 

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Hamilton Ontario
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 28, 2015

Upon arrival staff was friendly and efficient. Check in was fast and simple and as expected. I was given room 328. Exterior of our building was ok, but not impressively clean. It needs some TLC. When entering the room there was an off smell of being stale or low air circulation. On the surface things seemed pleasant and clean, but... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Dear MrMusic4Ads, As I review the past feedback from our guests, I am astounded at the specific and defined feedback that you have provided to future customers and to our staff, as well. I thank you for this, it is your perspective that we strive to achieve excellence for. I will tell you that we had already addressed your concerns... More 

From Here to There
Level Contributor
105 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 17, 2015

The hotel has been fairly recently renovated...however, rather than a full renovation...they chose to keep selected pieces of very worn furniture from past furnishing styles and combine them with the newer and nicer pieces. The new furnishings are also not being taken care of properly, with stains already showing on the sofa and carpet. My room was not cleaned very... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Dear Valued Guest Taking an opportunity to respond to past responses, I always try to put myself in the shoes of our guests and place true value on the words and opinions expressed in detailed feedback, such as your description of your stay. I find it a struggle to think that some responses from our staff could be lacking knowledge... More 

Boise, Idaho
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 15, 2015

This place is amazing. Such comfortable, nice rooms, and the pool and hot tub are great. The staff is friendly and helpful, and we had a wonderful stay. Breakfast was excellent, the beds were perfect, and everything was clean and well-maintained. Best part of my trip. :)

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