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Residence Inn Buffalo Amherst

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100 Maple Rd, Amherst, NY 14221
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Residence Inn Buffalo Amherst
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Residence Inn Buffalo Amherst
Residence Inn Buffalo Amherst
Residence Inn Buffalo Amherst
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177 Reviews from our TripAdvisor Community

Traveler rating
    54
    70
    33
    9
    11
See reviews for
75
32
7
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed today NEW

Came to Buffalo to see Niagara Falls. We enjoyed our stay here. As usual Residence Inn was clean, comfortable and the staff very friendly. It's right off the highway so a quick and easy 20 minute drive to Niagara Falls. Went into Buffalo one evening and had a great time near the downtown area.

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Ellington, Connecticut
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Very nice accomadations. 2 bedroom suite was roomy, clean & comfortable.Staff was pleasant & knowledgeable of the area. Good recommendations for restaurants too. Duff's was a great place for wings!! Would go there again. Do wish their breakfast included REAL bacon instead of the turkey stuff!

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Albany, New York
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed there on business but would definitely return for vacation! The daytime manager,James Robinson, is super friendly & helpful! He was available to assist my husband & I throughout our stay! Another wonderful staff member is Curtis, a breakfast associate, who was very courteous and asked me if I would be disturbed before he vacuumed the carpet where I... More 

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Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 23, 2015

My arrival experience was great - staff was knowledgable about the local area and gave a great suggestion for a steak dinner (we couldn't get a reservation though...oh well!). The property is in a good location with a lot to do but there were some minor concerns. Personally I didn't mind the 8 or 9 cats out back but I... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 8, 2015

I travelled to Buffalo for a business travel that was for couple of weeks and I really enjoyed the accommodation @ Residence Inn. Very nice place, big rooms that were very clean, and nice staff. Breakfast in the morning is good, however most of the stuff repeat so they should think on introducing varieties. Excellent place to hang out in... More 

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Binghamton, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 3, 2015

I stay in Marriott Hotels across the nation. I am a business traveler and choose Marriott Brands exclusively. The last 2 times to Buffalo, NY, however, we absolutely HORRIBLE. Especially this stay at the Residence Inn. (Previously stayed at Courtyard). People are nasty, room was dirty, no one in 3 days bothered to check to empty trash, make the bed,... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Dear Lyn, Thank you for your passionate feedback. It is never easy to hear a past guest so upset regarding issues with her stay. I take full responsibility for your dissatisfaction and will work with our staff to prevent these issues from affecting any other guests, both present and future. I can truly understand your passion and I truly apologize... More 

Marietta, Georgia
Top Contributor
109 reviews 109 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 27, 2015

I stayed here after putting a bid in on Priceline. I was pleasantly surprised at how nice the hotel was. There was tons of snow, but they had all the walk ways plowed and clear. The breakfast was great and all of the staff was really friendly and helpful. Very comfortable bed and super clean.

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Camarillo, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

This place was perfect while in town visiting family. One thing that was consistent, every one we encountered went above and beyond. Everyone greeted us with a smile and went out of their way to be helpful and pleasant. The rooms are basically set up as apartments and stocked with everything you could need. My son walked in and the... More 

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Toronto, Canada
Top Contributor
75 reviews 75 reviews
38 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 28, 2015

We have stayed at this hotel a few times and have always found it excellent. The rooms are very clean, well equipped and the staff are extremely polite and friendly, Always a pleasure to say here. The breakfast is a bonus as it is really very good. NO COMPLAINTS AT ALL about this please. Would stay here again if i... More 

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Pittsburgh, Pennsylvania
Top Contributor
50 reviews 50 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 22, 2015

We stayed here for a night from August 31st to September 1st of last year and our stay was just as a little as our last one. We were put into a building close to building 7 and we got the same room type which was a one bedroom penthouse suite with a murphy bed which we thought was nice... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi Brandon, I wanted to reach out to you and thank you for your response. I have already placed a request with Maintenance to evaluate the Murphy Bed, in room 928. I can understand your parent’s disappointment with quality of sleep and I do apologize for this unfortunate inconvenience. I want to assure you, that all of our mattresses and... More 

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