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Residence Inn Buffalo Amherst

#10 of 18 Hotels in Amherst
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100 Maple Rd, Amherst, NY 14221
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Residence Inn Buffalo Amherst
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Residence Inn Buffalo Amherst
Residence Inn Buffalo Amherst
Residence Inn Buffalo Amherst
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173 reviews from our community

Traveler rating
    52
    69
    32
    9
    11
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75
30
7
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I travelled to Buffalo for a business travel that was for couple of weeks and I really enjoyed the accommodation @ Residence Inn. Very nice place, big rooms that were very clean, and nice staff. Breakfast in the morning is good, however most of the stuff repeat so they should think on introducing varieties. Excellent place to hang out in... More 

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Binghamton, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stay in Marriott Hotels across the nation. I am a business traveler and choose Marriott Brands exclusively. The last 2 times to Buffalo, NY, however, we absolutely HORRIBLE. Especially this stay at the Residence Inn. (Previously stayed at Courtyard). People are nasty, room was dirty, no one in 3 days bothered to check to empty trash, make the bed,... More 

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Marietta, Georgia
Top Contributor
103 reviews 103 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here after putting a bid in on Priceline. I was pleasantly surprised at how nice the hotel was. There was tons of snow, but they had all the walk ways plowed and clear. The breakfast was great and all of the staff was really friendly and helpful. Very comfortable bed and super clean.

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Camarillo, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This place was perfect while in town visiting family. One thing that was consistent, every one we encountered went above and beyond. Everyone greeted us with a smile and went out of their way to be helpful and pleasant. The rooms are basically set up as apartments and stocked with everything you could need. My son walked in and the... More 

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Toronto, Canada
Top Contributor
70 reviews 70 reviews
37 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 28, 2015

We have stayed at this hotel a few times and have always found it excellent. The rooms are very clean, well equipped and the staff are extremely polite and friendly, Always a pleasure to say here. The breakfast is a bonus as it is really very good. NO COMPLAINTS AT ALL about this please. Would stay here again if i... More 

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Pittsburgh, Pennsylvania
Top Contributor
50 reviews 50 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 22, 2015

We stayed here for a night from August 31st to September 1st of last year and our stay was just as a little as our last one. We were put into a building close to building 7 and we got the same room type which was a one bedroom penthouse suite with a murphy bed which we thought was nice... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi Brandon, I wanted to reach out to you and thank you for your response. I have already placed a request with Maintenance to evaluate the Murphy Bed, in room 928. I can understand your parent’s disappointment with quality of sleep and I do apologize for this unfortunate inconvenience. I want to assure you, that all of our mattresses and... More 

Toronto, Ontatio, CANADA
Contributor
12 reviews 12 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed January 19, 2015

Sadly, this hotel is in serious need of renovation, although the rooms are updated, they are old and poorly sound proofed. You can hear the people above you walking and talking. The people above us also had their fireplace on and the smell of the burning logs filtered into our room as well, smelt like a campsite in the morning.... More 

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Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi TravelBugg1, Thank you for your detailed review. You have pointed out a couple interesting items that I would like to address with you. Marriott International has a very aggressive standard about updating and refreshing all hotels, to maintain a new and fresh appearance. We are always in the process of doing projects to keep the hotel maintained and comfortable,... More 

Top Contributor
229 reviews 229 reviews
189 hotel reviews
724 helpful votes 724 helpful votes
4 of 5 stars Reviewed January 7, 2015

We were here to visit family over the holidays and booked 2, 1 bedroom suites for our family of 5 for 5 nights. We did not spend much time at the property but the rooms were clean, well cared for and a good size for our purposes. The bed was comfortable, the furnishings were in good shape and appropriate for... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

Hi everyone, for the second time, my wife and i stayed at the residence inn on December of 2014, outside was quite chilly... but inside we were welcomed by a very friendly staff, i must mention Mr. James who was very helpful solving some miner issue, we were very satisfied by the the costumer service and quality of the hotel,... More 

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Barrie, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 3, 2015

Stayed here for a quick night after some border shopping. This Residence Inn is of the town house style, but was probably the best I've ever stayed in. The room felt very new, the layout was nice and had everything one could possibly need. The fireplace in our queen studio was also a nice touch, and even came with a... More 

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