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All 17 Amherst hotels

Holiday Inn Buffalo Amherst

3.0 of 5 Hotel   |   1881 Niagara Falls Boulevard, Amherst, NY 14228
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Ranked #14 of 17 Hotels in Amherst
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12 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Somerset, New Jersey
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A well located, reasonably priced average hotel. Good breakfast. Staff was friendly and obliging - specially Monique - who was more than helpful to my wife and I. Several eateries close to the hotel. All in all - good value for money.

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you vijay k for the review of our Holiday Inn Buffalo Amherst hotel. I’m grateful that I was able to be of service to you on your stay with us. We are diligently working on ensuring that all our guests consistently receive great value with our services and amenities and ongoing improvements. Please come back and visit anytime! Monique... More

Brantford, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel one night while shopping away. The room was ok but not very clean. The floors were dirty, they really need to be replaced. You could tell they don't move the fridge to vacuum under it, and the one bed is so close to the wall they don't vacuum there either. I saw a spider on the... More

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Heather M, Thank you for taking the time to write a review of our Holiday Inn Buffalo Amherst hotel. We appreciate the feedback and all the points you’ve outlined in your review. Please accept our sincerest apology for our failures and for your stay not being 100% satisfactory. We’ve shared your review with our entire hotel staff and have used... More

ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel was easy to locate off freeway. Close to the border and all the shopping hot spots and plenty restaurants for all tastes, also a few minutes drive from the casino. Hotel staff was friendly and accommodating. I found the hotel to be very clean, especially the room, no complaints there. My husband and I both enjoyed an evening of... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear puck89, Thank you for taking the time to write a review for our Holiday Inn Buffalo Amherst hotel. Yes, we are in a great location, central to Downtown Buffalo, Niagara Falls and the Buffalo Airport minutes from restaurants and shops. Thank you for mentioning our friendly staff and clean rooms. As of January 2014, the IHG Rewards membership perks... More

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
117 helpful votes 117 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Holiday Inn has the feel and look of a motel not a hotel. This is unfortunate, as the staff are trying their best to make it feel as much as possible like a regular Holiday Inn. Sadly, I end up staying here quite a lot as it seems to come up when I use PriceLine. If you find yourself... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Paul C for taking a moment to write a review of the Holiday Inn Buffalo Amherst. Our hotel staff is collectively working very hard to combat some of the challenges you’ve mentioned. The Housekeeping department is currently undergoing a thorough deep cleaning project in the guestrooms and hallways. We boast one of the largest indoor heated pools in... More

Oceanside, California
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here four nights this week on a business trip. There were a few pros, and several minor cons that added up. The PRO: The bedding and the room were overall clean and neat The CON: On the first night, I had to battle with a huge spider that walked into the bathroom with me. Upon closer inspection after... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you preacher31 for taking the time to write a review of our Holiday Inn Buffalo Amherst hotel. We appreciate the comments and all the points you’ve mentioned in your review. We’ve shared your review with our entire hotel staff and have used each point as a case study. Please know your comments are being heard by ownership and management.... More

Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The staff here are in denial really bad...Did you ever notice how all the management says is we are under new management and come back to experience our renovations? Are these peple on the same planet. Is this monique chick even aware that she sounds like a broken record...new ownership does not excuse poor management, filthy rooms filled with black... More

Was this review helpful? Yes 2
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you for taking the time to review our hotel. Feedback is cherished opportunity to us. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible experience when staying with us is our passion for everyone who steps through our doors. The Holiday Inn Amherst... More

Punta Gorda, Florida
Top Contributor
78 reviews 78 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Very disorganized Labor Day weekend. Rooms not ready until after 3:30 pm with housekeeping very much in control. Front desk inexperienced and unable to resolve problems. Placed in Back building second floor without elevator for one night.....very inconvenient. Building old some upgrade but NOT GOOD. New owner no liquor license bar not serving. Breakfast was too many people too little... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear journalist2, Thank you for your recent review of the Holiday Inn Buffalo Amherst hotel. As we are one of the original Holiday Inns in the Buffalo market, yes, we are now faced with challenges of an aging property that we are addressing swiftly under our new ownership. You’re right, we recently experienced some challenges in our Housekeeping department over... More

Plymouth, Minnesota
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 7, 2014

This is one of the most strangely laid out hotels I've ever seen - which doesn't make it a bad hotel, just inconvenient in ways that matter to me. Its as if they'd taken two nearby hotels & built a first floor walkway in between them. It was expansive. - they didn't allow early check in - it was difficult/confusing... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Laurie L, Thank you for your recent review of our Holiday Inn Buffalo Amherst hotel. Please know that your concerns have been heard. As we are now under new ownership, we hope you visit us again to experience the great improvements and service changes that are coming. We genuinely are striving to take our service and amenities to... More

Lyme, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 6, 2014

When my husband and I travel our first choice is Holiday Inn and this was not our first visit to this location. Last time we stayed we were generally pleased with the accommodation. We went back this year over Labor Day weekend and were VERY disappointed with this establishment. We had made our reservations in advance and after finishing our... More

Was this review helpful? Yes 2
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Isabel R, Thank you for taking a moment to write a review of your recent stay at the Holiday Inn Buffalo Amherst! Please accept our sincerest apologies for not meeting the standards our guests deserve on your visit. You’re right, we recently experienced some challenges in our Housekeeping department that we were combating at the time of your stay.... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Stayed here over the Labour Day weekend- Front desk friendly, loads of parking. Booked room with King Bed - room on 2nd floor;back portion of the hotel. Room clean, quiet and Keurig machine was nice. Easily accessible to highway and shopping. Didn't have chance to try onsite restaurant.

Was this review helpful? Yes 2
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Judy C for taking the time to write such a positive review. We are grateful for you mentioning the friendliness of the staff and that your room was clean. Yes, we do have a large parking lot that is complimentary for our registered guests. You’re right, our hotel is located in a great spot as we are right... More

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Additional Information about Holiday Inn Buffalo Amherst

Address: 1881 Niagara Falls Boulevard, Amherst, NY 14228
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Amherst 3*
Number of rooms: 199
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Also Known As:
Holiday Inn Buffalo Amherst Hotel Amherst
Holiday Inn Amherst
Amherst Holiday Inn

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