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All 17 Amherst hotels

Holiday Inn Buffalo Amherst

3.0 of 5 Hotel   |   1881 Niagara Falls Boulevard, Amherst, NY 14228
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Ranked #12 of 17 Hotels in Amherst
A recent review
3 of 5 stars reviewed 2 weeks ago
Laurie L Plymouth, Minnesota
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180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Punta Gorda, Florida
Top Contributor
78 reviews 78 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Very disorganized Labor Day weekend. Rooms not ready until after 3:30 pm with housekeeping very much in control. Front desk inexperienced and unable to resolve problems. Placed in Back building second floor without elevator for one night.....very inconvenient. Building old some upgrade but NOT GOOD. New owner no liquor license bar not serving. Breakfast was too many people too little... More

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Plymouth, Minnesota
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is one of the most strangely laid out hotels I've ever seen - which doesn't make it a bad hotel, just inconvenient in ways that matter to me. Its as if they'd taken two nearby hotels & built a first floor walkway in between them. It was expansive. - they didn't allow early check in - it was difficult/confusing... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Laurie L, Thank you for your recent review of our Holiday Inn Buffalo Amherst hotel. Please know that your concerns have been heard. As we are now under new ownership, we hope you visit us again to experience the great improvements and service changes that are coming. We genuinely are striving to take our service and amenities to... More

Lyme, Connecticut
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

When my husband and I travel our first choice is Holiday Inn and this was not our first visit to this location. Last time we stayed we were generally pleased with the accommodation. We went back this year over Labor Day weekend and were VERY disappointed with this establishment. We had made our reservations in advance and after finishing our... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Isabel R, Thank you for taking a moment to write a review of your recent stay at the Holiday Inn Buffalo Amherst! Please accept our sincerest apologies for not meeting the standards our guests deserve on your visit. You’re right, we recently experienced some challenges in our Housekeeping department that we were combating at the time of your stay.... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here over the Labour Day weekend- Front desk friendly, loads of parking. Booked room with King Bed - room on 2nd floor;back portion of the hotel. Room clean, quiet and Keurig machine was nice. Easily accessible to highway and shopping. Didn't have chance to try onsite restaurant.

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Judy C for taking the time to write such a positive review. We are grateful for you mentioning the friendliness of the staff and that your room was clean. Yes, we do have a large parking lot that is complimentary for our registered guests. You’re right, our hotel is located in a great spot as we are right... More

Brentwood, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel when another I wanted had the worst reviews ever on here! There are good and bad points about this hotel. The good points are; Decent sized car park. Staff friendly and attentive. Beds were very comfortable. Very importantly for me (especially if you've read my other reviews) the PILLOWS were so comfy and not at all... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you JudyL for the review of our Holiday Inn Buffalo Amherst hotel. Our staff works hard to provide clean and friendly accommodations so thank you for noting that the staff was friendly and attentive. As we are one of the original Holiday Inns in the Buffalo market, yes we are now faced with challenges of an aging property that... More

Lansing, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is probably the worst hotel I have stayed at...Rooms filthy, staff seem to busy in there self-importance. The motel 6 on the Blvd had cleaner rooms and was cheaper. They need to tear this building down. Location's great. Building is so old, I would not stay here again.

Was this review helpful? Yes 2
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Kaitlyn J, Thank you for taking the time to write a review of your recent stay at our Holiday Inn Buffalo Amherst hotel. Please accept my sincerest apologies for the hotel conditions that did not meet your expectations. Our goal is to provide a clean and comfortable stay to all of our guests with services and amenities that adds greater... More

NYS
Top Contributor
103 reviews 103 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I booked this hotel I should have done my homework and checked it out on Tripadvisor.com first. There is no elevator and we ALMOST had to take a room on the second floor! I'm handicapped and this would have been close to impossible. Luckily the lady at the desk found us a room on the first floor. This is... More

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear DianeLBG, Thank you for your recent review of our Holiday Inn Buffalo Amherst hotel. Please know that your concerns have been heard. As we are now under new ownership, we hope you visit us again to experience the great improvements and service changes that are coming. Thank you again your candid feedback! More

wayne, nj
Top Contributor
56 reviews 56 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pleasant and accommodating staff. A little surprised by the rates, being so far away from area attractions 30-40 minutes. Similar in price to hotels closer to the falls. The hotel is somewhat dated the bedding was first class providing comfortable mattress and fluffy pillows. More effort needs to be given to vacuuming corners and edging in rooms and hallways. Small... More

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear IVBandit, Thank you for taking the time to write a review of your recent stay at our Holiday Inn Buffalo Amherst hotel. Please accept my sincerest apologies for the room conditions that did not meet your expectations. Our goal is to provide a clean and comfortable stay to all of our guests. As we have made dramatic changes in... More

Hattiesburg, Mississippi
Top Contributor
88 reviews 88 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 16, 2014

Stopped here the night before our visit to Niagara Falls. The check in was smooth and painless, very friendly staff. Rooms were clean, beds comfortable. Quiet at night. Stay was very pleasant. Honestly, couldn't have asked for a better place to stay the night!

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you BizzleRN for your recent stay and review of the Holiday Inn Buffalo Amherst. Thank you for noting the friendly staff and clean rooms. With our new ownership, we hope that you will visit us again soon as we have lots of improvements coming! Thank you again for the review! More

Rochester, New York
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 14, 2014

Came for an overnight stay with family--check in and check out were both very smooth. I didn't have much time to actually check out the hotel (got back too late and slept in too much to check out the pool), but what I did see, I was very happy with. The bathroom is nice (and, admittedly, is one of the... More

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Matt L. for the review of our Holiday Inn Buffalo Amherst hotel. We're grateful that you were pleased with your stay. We hope that you will visit us again soon as we have some great changes coming under our new ownership. Thank you you again for your feedback! More

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Additional Information about Holiday Inn Buffalo Amherst

Address: 1881 Niagara Falls Boulevard, Amherst, NY 14228
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Amherst 3*
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Also Known As:
Holiday Inn Buffalo Amherst Hotel Amherst
Holiday Inn Amherst
Amherst Holiday Inn

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