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Holiday Inn Buffalo Amherst

3.0 of 5 1881 Niagara Falls Boulevard, Amherst, NY 14228
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Holiday Inn Buffalo Amherst
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Holiday Inn Buffalo Amherst
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29 reviews from our community

Traveler rating
    6
    7
    7
    4
    5
See reviews for
6
9
3
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Courtice
2 reviews
4 of 5 stars Reviewed 1 week ago

In November, my fiancé and I stayed at the Holiday Inn, Buffalo Amherst. We were not disappointed. The Front Office Manager, Monique Camp, was very welcoming, as was her staff. If you are staying away from home and want to feel at home, this is where you want to stay. Each and every staff member was friendly and courteous. The... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I am currently staying in the hotel for the week for work. The front desk was very helpful upon check in. However, after leaving and returning from work THE FIRST DAY, I come to find my ring has been stolen. I reported the incident to the front desk, who took my information down and informed me they would let the... More 

Was this review helpful? Yes
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Mr Leblanc, While I wish it was under better circumstances, it was nice speaking with you. After our conversation, I'm hopeful that your missing item can be found to ease your mind as to it's whereabouts. Anytime something goes missing, it becomes priority one to assist in any way we can to find any item and I hope you feel... More 

Toronto, Canada
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed during the thanksgiving weekend. It is just off the I-290 east. Close to all kinds of shopping. Front desk service was friendly. Room was clean. Decent for the price. The only thing is there is no elevator to the second floor but if thats no iasue for you, then no problem, its only a few stairs up. An abundance... More 

Was this review helpful? Yes
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

allenacj, Thank you for your review. Our location is perfect for the shopper looking for some great deals all year round. Boulevard Mall and the Outlet stores are just minutes away. Our front desk always enjoys interacting with the guests as many of them are repeat guests and becomes like seeing old friends. We can always take requests for first... More 

Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was located near alot of amenities. There were 8 of us in town for a family wedding. The rooms were clean and the staff were friendly. We requested an early check in, they were more than accomodating. The only issue I had was there wasn't a working vent in the bathroom! When my husband went on there to... More 

Was this review helpful? Yes
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you jamiej129 for your review! Our staff at the Holiday Inn Amherst is continuously striving on providing a comfortable and enjoyable experience by providing clean rooms and responding to our guest requests to the best of our ability. We hope you had a wonderful time at the wedding and look forward to serving you in the near future when... More 

Mineral Ridge, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I spent a weekend at the Holiday Inn Buffalo/Amherst. The first thing that jumped out at me was the front desk staff. They were incredibly professional, efficient, and above all very friendly! Safiyyah checked us in and processed my group of three in no time. The rooms are spacious and very comfortable. But the staff is what really makes this... More 

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear John G, Thank you for the very nice 5 star review of our Holiday Inn Buffalo Amherst Hotel. Our team works hard to provide a welcoming and accommodating atmosphere, so we really appreciate you positively mentioning a staff member by name. We’re grateful for your business and it’s important to us that you know we do not take it... More 

Stoney Creek, Canada
1 review
4 of 5 stars Reviewed November 17, 2014

Went for a Ladies weekend, Monique the front office manager actually wears many hats I think was the most pleasant and accommodating person I believe I have ever met! Our rooms were clean , the staff ....very pleasant Except for the waiter in the restaurant. 5 of us tried to go for breakfast, we were met with impatience from the... More 

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Denise P, Thank you for taking the time to write a review of our Holiday Inn Buffalo Amherst hotel. We work hard to provide clean, comfortable and affordable accommodations for our guests with our complimentary wireless internet, indoor heated pool and on-site restaurant and bar. I’m excited that I was able to have a positive impact your stay! Please... More 

Toledo, Ohio
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2014

My daughter and I stayed here for 2 nights while in the Buffalo area for an event. I booked the hotel through Priceline and got an unbelievable rate! We arrived late, around 11:30pm and check-in was smooth and pleasant. The front desk clerk was friendly and welcoming and was happy to give us a second floor room, upon request. The... More 

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Icberling, Thank you for the “excellent” 5 star review of our Holiday Inn Buffalo Amherst Hotel. Our team works hard to provide a welcoming and accommodating atmosphere, so we really appreciate you mentioning our clean rooms and friendly staff. Thank you again for taking the time to write this great review; our team truly appreciates it! Please come back... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2014

Average hotel, staff were nice, It is located right off the highway, which was great for getting around to local atractions, even a day trip to Canada was a breeze. Restaurant was over whelmed for breakfast on Sunday, not enough staff to handle the croud. There was a breakfast place right next door more equiped to handle the croud.

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear CoCork46, Thank you for your recent stay at the Holiday Inn Buffalo Amherst. Yes, our hotel is located right off I-290, central to Downtown Buffalo and Niagara Falls with lots of shops and restaurants nearby. Please accept my sincerest apology for the appearance of our restaurant not being able to handle breakfast on that particular Sunday. We have shared... More 

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 12, 2014

I got bed bug bites from this hotel. The staff immediately refunded my money, but has not responded for request for report of pest inspection. Other hotels I stayed at around the same time did inspect and provide negative report immediately, which is how I am positive the bites came from this hotel. I am now working with their insurance... More 

Was this review helpful? Yes
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Amgil2000, Thank you for staying with us and let me apologize for not meeting your expectations by allowing you the perfect guest experience. Any notification to us suspecting a problem by a guest is taken very seriously and immediately prompts us to take action to insure every guest is safe and comfortable in our hotel. As a standard policy, we... More 

2 reviews
4 of 5 stars Reviewed November 10, 2014

Very nice stay. Front desk staff are great and make you feel really welcome. Room is very decent and I would say fairly clean as well. I would definitely come back. I'll be looking to stay here if I fly out of Buffalo....only 15 min. away with a free shuttle.

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Brent M for the 4 star review of your stay at our Holiday Inn Buffalo Amherst hotel. We're delighted you had an "excellent stay." Our Front Desk team strives each day to provide a genuine welcome at check in. Our Housekeeping staff genuinely takes pride in ensuring our guestrooms are clean and comfortable. We are grateful for you... More 

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Additional Information about Holiday Inn Buffalo Amherst

Address: 1881 Niagara Falls Boulevard, Amherst, NY 14228
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Buffalo Amherst 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Holiday Inn Buffalo Amherst Hotel Amherst
Holiday Inn Amherst
Amherst Holiday Inn

43 photos of this hotel

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