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Holiday Inn Buffalo Amherst

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1881 Niagara Falls Boulevard, Amherst, NY 14228
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Holiday Inn Buffalo Amherst
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Holiday Inn Buffalo Amherst
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52 Reviews from our TripAdvisor Community

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Traveler rating
    12
    13
    12
    7
    8
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14
12
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9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Buffalo, New York
1 review
5 of 5 stars Reviewed 1 week ago

Lindsey the front desk manager and the staff who work the afternoon shift are absolutely the most wonderful people I have ever had the pleasure to deal with. They are so nice, courteous and professional. They always have a smile when you walk in. It's so nice to be recogniced when you walk in. Outstanding service. The blvd bar and... More 

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Huntsville AL
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

There were several flags that made us feel wary of our accommodations. To begin with, we checked in late after viewing the fireworks at Niagara Falls. We needed bedding for the pull out sofa and the sheets provided had an undetermined ring mark stain. As we were unloading luggage from our mini van, we couldn't help but notice a young... More 

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

caseyj66, I would like to apologize for your recent stay with us. The things you mentioned are all being addressed immediately with the appropriate staff members as well as making sure that our security walks are being done. We take the safety and security of our guests seriously and never want anyone to feel that they are not safe here.... More 

Travelers are raving about these Amherst hotels

Lehigh Valley, PA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked this hotel through corp travel site. Hotel is remodeled but is old and worn out. Paid$150 should be a $90. Staff was friendly. Air conditioning was terrible. Do not recommend. I was told there are nicer hotels two exits down Rout 90 Closer to U of Buffalo

Was this review helpful? Yes
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

DavidSicher, Thank you for your feedback regarding your recent stay with us. We are one of the older hotels in the area and do remodel as needed but I am happy to hear our people were friendly and accommodating while you were here! Thank you again! More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Aside from slow drain in the shower and my own personal feelings about hotel floors (there's no such thing as a clean hotel floor), our stay was very good. The staff was friendly, and our room was clean and quiet.

Was this review helpful? Yes
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Jim G, Thank you for taking the time to share your feedback about our hotel! I am glad that your room was clean and quiet and that the staff was friendly! That is what we work toward everyday! We hope to see you again! More 

Batavia, Illinois
5 of 5 stars Reviewed 3 weeks ago

Tyesha, Safiyyah and Austin were incredible with helping us with our technology issues. They were friendly, patient, resourceful and knowledgeable! Kudos to Holiday Inn employees and service, we will definitely stay here again during our frequent trips to Buffalo! Thank you so much for your service.

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

polishthunderkay, Thank you for your kind words about the staff! Each one of them goes above and beyond for their guests whenever they get a chance. They are the meaning of Hospitality! Thanks again! More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 14, 2015

Greeted coming in the door by the staff with smiles, how great after a long drive! Rapid check-in with reservations, nice entrance area, overall nice layout. Room was very nice, inviting, and relaxing. Modern decor, love the shower. Only drawback, needs an elevator. No problem though. Stayed two nights, would stay again for the price! Loved the pool by the... More 

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

wesley6716, Thank you for taking the time to share feedback about your stay at our hotel! After being in the car traveling, who doesn't want to be greeted with a smile and be able to get to their room quickly to relax a bit?! I'm glad you got to enjoy our hospitality! I am happy to hear that you enjoyed... More 

Newmarket, Canada
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 24, 2015

We stayed at this hotel for an overnight weekend trip in the area. The room is very nice, large enough for 2 queen bed with sitting area and in room fridge. Place offers swimming pool and a descent exercise room with full breakfast for everyone in the room. Breakfast was good but the service was less than satisfactory. Coffee was... More 

Was this review helpful? Yes
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Deeathp, Thank you for your feedback about your recent stay with us. I am happy that you enjoyed our fitness room and pool area. Those two amenities are favorites of our guests! I have also reviewed your feedback regarding the Restaurant with Management so we can address our shortcomings in that area. Our goal is that everyone has a great... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed May 21, 2015

I stayed at the Holiday Inn Buffalo-Amherst for 1 week while taking a pharmacy review course at the University at Buffalo. I used the shuttle quite a bit since I had to be at the University everyday. The main shuttle driver, Jeannette Garcia, made my week stay a wonderful experience. She was wonderful, always on time, super polite, extremely accommodating,... More 

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Justin Z, Manager at Holiday Inn Buffalo Amherst, responded to this review

Mo M, Thank you for taking the time to share your feedback and your kind words about Jeanette! She is truly an asset to our team. We get a lot of great feedback about Jeanette which contributed to her earning our Associate of the Month award for the month of May! We hope to see you again if your travels... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 15, 2015

This is a budget motel with a holiday inn slogan slapped on a sign. We arrived after a very long drive hoping for a clean room and a good rest before a family wedding. What we got was anything but. The check inn experience was awful. Rude and impatient. Good customer service should come standard. Esp when paying 180 a... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Mrsmaskedscholar, Thank you for writing a review about your recent stay with us. Your feedback is greatly appreciated. I am very sorry to see you did not enjoy your overall experience with us regarding with check-in experience and room cleanliness. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

Perth, Australia
Level Contributor
190 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed May 10, 2015

We only stayed for one night on a driving holiday and our stay at this hotel was lovely. We were recognized as ihg members and given a quiet room away from the lifts. There is plenty of car spaces and wifi is a good pace. Staff is very friendly. A very pleasant stay.

Was this review helpful? Yes
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Kitkat071, Than you very much for taking time to share your feedback! We are glad that you enjoyed your stay with us while you were on holiday! We appreciate your loyalty as an IHG member! Have a great day! More 

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73 photos of this hotel

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Other (16)
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