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Holiday Inn Buffalo Amherst

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1881 Niagara Falls Boulevard, Amherst, NY 14228
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Holiday Inn Buffalo Amherst
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77 Reviews from our TripAdvisor Community

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Hartford, Connecticut
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was in a great location! It was our first time in Buffalo for a football game. Everything was close by. Including Niagara Falls. The young man at the front desk carried our luggage upstairs. I thought he was outstanding. The food at the restaurant was ok. However the customer service was excellent. We had a clean room and... More 

Helpful?
Thank Alicia W
Richmond, Virginia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not good for a full service holiday inn Rooms are old and dingy and my room smelled of smoke. No free breakfast- I could not believe that... No shuttle to and from airport- most holiday inns near airports have that The hotel is very understaffed as when I called to tell them to bring tissue box- they told me to... More 

Helpful?
Thank pas8u
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear pas8u, I'm sorry to hear about your experience with us. I can certainly understand your frustration. As we are a full service Holiday Inn, breakfast is available off the menu in our on-site restaurant, the Blvd Bar & Grill. To be consciousnesses of our guests that aren't as interested in breakfast, we do offer rates that do not include... More 

Fort Myers, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2015

The staff first class service. We stayed here five days due to a family funeral. Cheryl asked us every day if we needed anything that she could help with (so sweet and kind). Lauren helped with changing our room accommaditions. Our housekeeper, Shamika(sp) was so pleasant and always gave us fresh toiletries and towels. Best Hotel

Helpful?
2 Thank Maureen L
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Maureen, We are sorry for the reason that you had to visit us but happy that the staff was helpful and kind. I will make sure to share your feedback with the team and recognize their efforts. Thank you. More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2015

Tyesha at the front desk is amazing! Their airport shuttle was no longer in service when I stayed there and Tyesha helped take care of my taxi AND offered me a breakfast coupon. She was so kind and giving, and helped make my stay wonderful!

Helpful?
1 Thank Caroline R
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Caroline, Thank you for choosing to stay with us and for recognizing Tyesha's efforts! She is a huge asset to our hotel and our guests! Thank you and have a great day! More 

Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 1, 2015

The staff was very friendly ,especially Cheryl . I love the attached restaurant and bar. It is so convenient? I'm sorry the shuttle service is not there anymore, I used it often in the past. gGreat shopping area.

Helpful?
1 Thank J S
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

J S, We agree completely, we love shopping and with all the great stores around our hotel it can be difficult to keep our love to shop in check! I'm glad you were able to experience and enjoy our restaurant, Blvd Bar & Grill! Whether it's a good, hot breakfast before all that shopping or a relaxing dinner and drinks... More 

London, United Kingdom
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 21, 2015

This Holiday Inn in Buffalo is our favorite place to stay. The staff know us and have a note of the rooms we like and the little extras we like in the room such as an extra suitcase rack and extra floor lights. There is coffee available all the time in the lobby and there is a lovely large indoor... More 

Helpful?
1 Thank Ros H
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

We were happy to have you back, Ros H! There are so many choices for overnight accommodations in Buffalo and we appreciate the times in which we can really get to know our guests like yourselves! I am glad to hear you were able to take advantage of our large indoor pool and the complimentary coffee and tea we provide... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 9, 2015

Staff are very pleasant and fantastic with children! (Ty Murray is a REAL asset to this hotel). The hotel was clean, pool area fabulous,staff very helpful. An area of change would be the restaurant staff. Saw us and took toooo long to come over and say hello! or even "one moment please".

Helpful?
1 Thank Carolyn S
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you for the 5 star review, Carolyn S! We are glad that you had a great time at the Holiday Inn Amherst Hotel.Our indoor pool is one of the largest in the Buffalo area and it's a great addition to our full service hotel! I am pleased you had some fabulous interactions with our associates like Tyesha (we certainly... More 

Oregon
Level Contributor
130 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed October 30, 2015

Nothing terribly fancy but we had just arrived from the US west coast and were getting ready for a marathon road trip through upstate NY. Our room was clean and very quiet - beds were very comfortable - and the staff was helpful in giving us some directions of places to see since we were only there for one night... More 

Helpful?
2 Thank Ticolover
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

We're glad we were a part of your WNY roadtrip, Ticolover! We may not be the fanciest hotel on the block, but we certainly will give you what you need: clean rooms, comfortable beds, an a friendly staff able and willing to help. I hope you were able to see all that our area has to offer! Even though the... More 

Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 29, 2015

I stayed here for 12 nights, ordered room service 8 of those, and they only delivered it 50% of the time. 3 days they did not even service my room, and allowed my left over breakfast to sit and ferment in the room all day. Last night, I returned to an unclean room, and the heat had been turned up... More 

Helpful?
3 Thank R L
IHGCare, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear R L, Thank you for taking the time to write a review of your recent stay. Allow me to apologize for any inconvenience you may have experienced due to the overall level of service you have received. Please be assured that this concern will be looked into. I am confident that improvements will be made to ensure that we... More 

Clayton, Delaware
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed October 18, 2015

We booked through IHG.com and got the "guaranteed room." However, our room was not guaranteed, and staff tried to talk us into a room with a pull out sofa sleeper and a bed. We had 3 adults who had equally paid for the room, and it took quite a bit of time for them to "find" us a room. We... More 

Helpful?
1 Thank sharpeibaby
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear sharpeibaby, Please accept my apology that your experience at our hotel was below your expectations and impacted your trip to the Niagara Falls area. Our ultimate goal is to have guests love their stay with us, and it is very disappointing to learn when we fail. I am sorry that there were complications in getting your original room type... More 

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