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Holiday Inn Buffalo Amherst

3.0 of 5 1881 Niagara Falls Boulevard, Amherst, NY 14228
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Holiday Inn Buffalo Amherst
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Holiday Inn Buffalo Amherst
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34 reviews from our community

Traveler rating
    6
    9
    9
    4
    6
See reviews for
9
9
3
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sandy, Utah
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars

After a long day of work, sweat and travel, I had a short night's sleep before catching an early flight from Buffalo. All packed and just needed to shower. Except when I went to turn on the water for the shower, the water faucet handle pulled right off. No set screw to hold it in. Obviously had been this way... More 

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you for the review. Even though it is in a negative light, we still appreciate feedback. My apologies for the problems you faced while staying with us. Our goal is for every single guest to have the best experience possible when at our hotel but we obviously failed you. Please know that the occurrence in your room is not... More 

Pickering, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My son in law, because he travels a lot is in the position to help us with our rooms. As a gift for our anniversary our kids sent a nice card stuffed with money for us to have a weekend away. My son in law booked and paid for our room. We arrived on the Monday after about 3 hours... More 

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Bobby, Thank you for your wonderful review! Our team is dedicated to making every stay "exceptional" for each and every guest. We are delighted that we can now be your hotel of choice when you come to the Buffalo-Niagara Falls area. Many of our guests have become like family when they return to see us again and again. You have... More 

North Tonawanda, New York
Top Contributor
423 reviews 423 reviews
15 hotel reviews
216 helpful votes 216 helpful votes
3 of 5 stars Reviewed January 17, 2015

This site was clean and convenient for our visiting family. The laundry area was almost across the hall from the room. The pool was nice if a bit chilly. The best part was the kind and courteous staff who were very helpful in every way.

Was this review helpful? Yes
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Marcia, Thank you for taking the time to review our hotel. We appreciate all of our guests and love to hear their feedback. I'm glad you had the time to enjoy our pool, the wonderful ceiling to floor windows that give the feeling of being outdoors when you're indoors. We look forward to having you as our guest again! More 

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2015

We stayed for two nights on an extended family vacation during summer. The hotel is close to shopping malls and restaurants. We liked the convenience of the location. There is not much more than that. Rooms and service are just about what you would expect at this price range.

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Travelbug, Thank you for taking the time to review our hotel. Shopping is one of the top reasons our guests choose to stay with us due to our location so close to the Boulevard Mall and Outlet Shops. We're happy we could meet all your needs and hope to see you again the next time you visit historic Niagara Falls. More 

Vaughan, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2015

We stayed overnight for New Years Eve and the rooms was spacious and clean. The staff was friendly and helpful. The beds were comfortable and clean. Had dinner at the on-site restaurant ... which was average with limited menu.

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Ray, Thank you for your review. Our comfortable beds are one of our guests favorite things about our hotel. Another favorite is our indoor pool and cozy restaurant. We strive everyday to create that "home away from home" feel for all our special guests. Our staff looks forward to being able to welcome you once again for your next stay! More 

Courtice
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2014

In November, my fiancé and I stayed at the Holiday Inn, Buffalo Amherst. We were not disappointed. The Front Office Manager, Monique Camp, was very welcoming, as was her staff. If you are staying away from home and want to feel at home, this is where you want to stay. Each and every staff member was friendly and courteous. The... More 

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Dale & Bert, Thank you so much for the kind words! We appreciate every guest who comes through our doors and we are looking forward to you becoming a regular part of our family when you return. We'll make sure to have the Beef on Weck and Chicken Wings ready for you! See you soon! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 8, 2014 via mobile

I am currently staying in the hotel for the week for work. The front desk was very helpful upon check in. However, after leaving and returning from work THE FIRST DAY, I come to find my ring has been stolen. I reported the incident to the front desk, who took my information down and informed me they would let the... More 

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Mr Leblanc, While I wish it was under better circumstances, it was nice speaking with you. After our conversation, I'm hopeful that your missing item can be found to ease your mind as to it's whereabouts. Anytime something goes missing, it becomes priority one to assist in any way we can to find any item and I hope you feel... More 

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 8, 2014

Stayed during the thanksgiving weekend. It is just off the I-290 east. Close to all kinds of shopping. Front desk service was friendly. Room was clean. Decent for the price. The only thing is there is no elevator to the second floor but if thats no iasue for you, then no problem, its only a few stairs up. An abundance... More 

Was this review helpful? Yes
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

allenacj, Thank you for your review. Our location is perfect for the shopper looking for some great deals all year round. Boulevard Mall and the Outlet stores are just minutes away. Our front desk always enjoys interacting with the guests as many of them are repeat guests and becomes like seeing old friends. We can always take requests for first... More 

Pittsburgh, Pennsylvania
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 1, 2014

This hotel was located near alot of amenities. There were 8 of us in town for a family wedding. The rooms were clean and the staff were friendly. We requested an early check in, they were more than accomodating. The only issue I had was there wasn't a working vent in the bathroom! When my husband went on there to... More 

Was this review helpful? Yes 1
Audrey K, Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you jamiej129 for your review! Our staff at the Holiday Inn Amherst is continuously striving on providing a comfortable and enjoyable experience by providing clean rooms and responding to our guest requests to the best of our ability. We hope you had a wonderful time at the wedding and look forward to serving you in the near future when... More 

Mineral Ridge, Ohio
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2014

I spent a weekend at the Holiday Inn Buffalo/Amherst. The first thing that jumped out at me was the front desk staff. They were incredibly professional, efficient, and above all very friendly! Safiyyah checked us in and processed my group of three in no time. The rooms are spacious and very comfortable. But the staff is what really makes this... More 

Was this review helpful? Yes 1
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear John G, Thank you for the very nice 5 star review of our Holiday Inn Buffalo Amherst Hotel. Our team works hard to provide a welcoming and accommodating atmosphere, so we really appreciate you positively mentioning a staff member by name. We’re grateful for your business and it’s important to us that you know we do not take it... More 

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Additional Information about Holiday Inn Buffalo Amherst

Address: 1881 Niagara Falls Boulevard, Amherst, NY 14228
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Buffalo Amherst 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Holiday Inn Buffalo Amherst Hotel Amherst
Holiday Inn Amherst
Amherst Holiday Inn

44 photos of this hotel

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