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Holiday Inn Buffalo Amherst

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1881 Niagara Falls Boulevard, Amherst, NY 14228
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Holiday Inn Buffalo Amherst
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Holiday Inn Buffalo Amherst
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45 reviews from our community

Traveler rating
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    11
    6
    7
See reviews for
12
11
3
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newmarket, Canada
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel for an overnight weekend trip in the area. The room is very nice, large enough for 2 queen bed with sitting area and in room fridge. Place offers swimming pool and a descent exercise room with full breakfast for everyone in the room. Breakfast was good but the service was less than satisfactory. Coffee was... More 

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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Holiday Inn Buffalo-Amherst for 1 week while taking a pharmacy review course at the University at Buffalo. I used the shuttle quite a bit since I had to be at the University everyday. The main shuttle driver, Jeannette Garcia, made my week stay a wonderful experience. She was wonderful, always on time, super polite, extremely accommodating,... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This is a budget motel with a holiday inn slogan slapped on a sign. We arrived after a very long drive hoping for a clean room and a good rest before a family wedding. What we got was anything but. The check inn experience was awful. Rude and impatient. Good customer service should come standard. Esp when paying 180 a... More 

Was this review helpful? Yes 1
Perth, Australia
Top Contributor
188 reviews 188 reviews
62 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only stayed for one night on a driving holiday and our stay at this hotel was lovely. We were recognized as ihg members and given a quiet room away from the lifts. There is plenty of car spaces and wifi is a good pace. Staff is very friendly. A very pleasant stay.

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Kitkat071, Than you very much for taking time to share your feedback! We are glad that you enjoyed your stay with us while you were on holiday! We appreciate your loyalty as an IHG member! Have a great day! More 

Rochester, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay at the hotel. The staff was very friendly and the facility was clean and my room was nice. It was what looked like a very busy weekend with kids running around and they even had a security officer walking the halls making sure the kids weren't disturbing people. I found that very courteous. I would recommend... More 

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Nicholas C, Thank you for taking the time to share your feedback! I am happy to hear that you enjoyed your weekend with us and that the staff was friendly and hotel was clean. We look forward to seeing you on your next trip to visit! Hospitably, Justin Zarnoch More 

Saranac Lake, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 12, 2015

I had placed my son's expensive Beats headphones in the hotel room dresser drawer, and of course in the craziness of leaving around hockey games, they were left behind. When I suddenly remembered this driving home I called the hotel and they acknowledged the headphones and would put them in the mail home to us. I was so relieved, offering... More 

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Firstly, let me apologize that your stay with us has been marred by your lost headphones. Our strict lost and found procedures have reunited many guests with lost items that range from expensive jewelry to simple gloves. It is astounding how many items are left behind on a daily basis and we are happy to report that a high percentage... More 

Buffalo, New York
1 review
5 of 5 stars Reviewed April 2, 2015

This hotel is a great place to stay. They have an indoor pool that is just to dive for. Place is very clean, the staff is very accomodating. Its only ten miles from niagara falls. Highly reccomend. Rooms are clean, free wifi and a fitness center.

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Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you for taking the time to review our hotel. Our housekeeping team prides itself on keeping everything clean and comfortable for our guests. I'm delighted you enjoyed all the extra accommodations we offer our guests like the indoor pool, the fitness room, free WIFI and our very own blvd Bar & Grill. We look forward to welcoming you as... More 

Providence, Rhode Island
1 review
5 of 5 stars Reviewed April 1, 2015

I had my wedding room block at this hotel and everything was great! The staff was extremely helpful! The rooms were great! Again, the staff was what made this experience so great as they were all so accommodating! Thank you again!

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Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you so much for your lovely review! We enjoy our wedding bookings as much as our guests. The excitement of everyone creates such a happy atmosphere throughout the hotel. Our staff enjoys making everything as perfect as possible. We also offer banquet space that can be just what you were looking for to celebrate that special event. Here's to... More 

Toronto
Top Contributor
59 reviews 59 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed March 20, 2015

We were given a room right next to the exit door at the back of the hotel. Despite the hotel being half full (possibly 1/3 full), the lady at the desk decided to assign us the loudest room possible. We were kept up all night by the sound of opening and closing exit doors, and then in the morning, the... More 

Was this review helpful? Yes 1
Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you for making us aware of the issues you had while staying with us. Our sincerest apologies that you did not have a pleasant time while you were in our care. We take to heart the comfort of our guests and feel disappointed that you did not have an exemplary time while with us. We would love another opportunity... More 

Port Perry, Ontario, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 18, 2015

Stayed one night while shopping in area. Pool just closed for some lengthy renos which was tuff to explain to kids. Otherwise a good stay. Place needs some updates on the decor. Staff were friendly and helpful.

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Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you for your comments. I'm so sorry the pool was out of commission for your stay. We try our hardest to choose a low occupancy time when updating areas of our hotel. We were offering any guests that wanted to swim a day pass to the Aquatic Center in Tonawanda which included transportation. I'm glad you enjoyed our staff... More 

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Other (12)
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