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Holiday Inn Buffalo Amherst

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1881 Niagara Falls Boulevard, Amherst, NY 14228
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1 room 1 guest
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Holiday Inn Buffalo Amherst
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57 Reviews from our TripAdvisor Community

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Traveler rating
    13
    16
    12
    8
    8
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17
14
3
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cold Lake
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This Holiday Inn hotel is not very big or new, but we had a great night sleep. The beds are clean& comfortable and there is a good swimming pool. No breakfast, but they do have Free tea& coffee& cookies in the lobby. Only handles and doors should be cleaned and upgraded. Great value for money and only 20 min drive... More 

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Ariel, Israel
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It was one night stay. My family was pleased with the room and service. The room was clean and good. Quiet, comfortable place, This is a relatively inexpensive place to stay on the way to Niagara Falls

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Manassas, Virginia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This is one of the "original design" Residence Inn's. It is clean but the linens and bedding are worn thin. They haven't been replaced in years. The owners appear to be milking the property for profits and are not re-investing in the asset. Worst, my daughter left a dress in the room at checkout that couldn't be recovered by staff/in... More 

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Travelers are raving about these Amherst hotels

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My fiancé and I took a spontaneous vacation to Niagra falls. We were bored and decided to leave the next morning so we needed a one night stay asap!! We chose this hotel for several reasons. The first was we almost always choose a holiday inn because we like the brand and know what to expect. It was close to... More 

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Columbia, Maryland
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was very pleased at the time of check in the girl Safiyyah Cheryl made the wait time in the line worth. It was a hot day and she offered cold water bottle during our check in process. Clean hotel and very close to Naigara Falls. Room was clean and big.

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

84kp2015, Thank you for taking the time to share your feedback with us! I am happy that the team exceeded your expectations by anticipating that you might enjoy a cold bottle of water on a hot summer day! We hope to see you again soon! More 

Buffalo, New York
2 reviews
5 of 5 stars Reviewed July 16, 2015

Lindsey the front desk manager and the staff who work the afternoon shift are absolutely the most wonderful people I have ever had the pleasure to deal with. They are so nice, courteous and professional. They always have a smile when you walk in. It's so nice to be recogniced when you walk in. Outstanding service. The blvd bar and... More 

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

jennlovestomandruby, Thank you for taking time to recognize some of our team members! I am happy to hear that they exceeded your expectations and were hospitable! We hope to see you again! More 

Huntsville AL
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 12, 2015

There were several flags that made us feel wary of our accommodations. To begin with, we checked in late after viewing the fireworks at Niagara Falls. We needed bedding for the pull out sofa and the sheets provided had an undetermined ring mark stain. As we were unloading luggage from our mini van, we couldn't help but notice a young... More 

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

caseyj66, I would like to apologize for your recent stay with us. The things you mentioned are all being addressed immediately with the appropriate staff members as well as making sure that our security walks are being done. We take the safety and security of our guests seriously and never want anyone to feel that they are not safe here.... More 

Lehigh Valley, PA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 7, 2015

Booked this hotel through corp travel site. Hotel is remodeled but is old and worn out. Paid$150 should be a $90. Staff was friendly. Air conditioning was terrible. Do not recommend. I was told there are nicer hotels two exits down Rout 90 Closer to U of Buffalo

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

DavidSicher, Thank you for your feedback regarding your recent stay with us. We are one of the older hotels in the area and do remodel as needed but I am happy to hear our people were friendly and accommodating while you were here! Thank you again! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

Aside from slow drain in the shower and my own personal feelings about hotel floors (there's no such thing as a clean hotel floor), our stay was very good. The staff was friendly, and our room was clean and quiet.

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Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Jim G, Thank you for taking the time to share your feedback about our hotel! I am glad that your room was clean and quiet and that the staff was friendly! That is what we work toward everyday! We hope to see you again! More 

Batavia, Illinois
1 review
5 of 5 stars Reviewed July 5, 2015

Tyesha, Safiyyah and Austin were incredible with helping us with our technology issues. They were friendly, patient, resourceful and knowledgeable! Kudos to Holiday Inn employees and service, we will definitely stay here again during our frequent trips to Buffalo! Thank you so much for your service.

Was this review helpful? Yes
Justin Z, General Manager at Holiday Inn Buffalo Amherst, responded to this review

polishthunderkay, Thank you for your kind words about the staff! Each one of them goes above and beyond for their guests whenever they get a chance. They are the meaning of Hospitality! Thanks again! More 

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