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All 18 Amherst hotels

Holiday Inn Buffalo Amherst

3.0 of 5 Hotel   |   1881 Niagara Falls Boulevard, Amherst, NY 14228
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Ranked #12 of 18 Hotels in Amherst
A recent review
5 of 5 stars reviewed yesterday
John G Mineral Ridge, Ohio
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25 reviews from our community

Traveler rating
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    5
    6
    4
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mineral Ridge, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I spent a weekend at the Holiday Inn Buffalo/Amherst. The first thing that jumped out at me was the front desk staff. They were incredibly professional, efficient, and above all very friendly! Safiyyah checked us in and processed my group of three in no time. The rooms are spacious and very comfortable. But the staff is what really makes this... More

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Stoney Creek, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Went for a Ladies weekend, Monique the front office manager actually wears many hats I think was the most pleasant and accommodating person I believe I have ever met! Our rooms were clean , the staff ....very pleasant Except for the waiter in the restaurant. 5 of us tried to go for breakfast, we were met with impatience from the... More

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Toledo, Ohio
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed here for 2 nights while in the Buffalo area for an event. I booked the hotel through Priceline and got an unbelievable rate! We arrived late, around 11:30pm and check-in was smooth and pleasant. The front desk clerk was friendly and welcoming and was happy to give us a second floor room, upon request. The... More

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Icberling, Thank you for the “excellent” 5 star review of our Holiday Inn Buffalo Amherst Hotel. Our team works hard to provide a welcoming and accommodating atmosphere, so we really appreciate you mentioning our clean rooms and friendly staff. Thank you again for taking the time to write this great review; our team truly appreciates it! Please come back... More

Boston, Massachusetts
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Average hotel, staff were nice, It is located right off the highway, which was great for getting around to local atractions, even a day trip to Canada was a breeze. Restaurant was over whelmed for breakfast on Sunday, not enough staff to handle the croud. There was a breakfast place right next door more equiped to handle the croud.

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear CoCork46, Thank you for your recent stay at the Holiday Inn Buffalo Amherst. Yes, our hotel is located right off I-290, central to Downtown Buffalo and Niagara Falls with lots of shops and restaurants nearby. Please accept my sincerest apology for the appearance of our restaurant not being able to handle breakfast on that particular Sunday. We have shared... More

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I got bed bug bites from this hotel. The staff immediately refunded my money, but has not responded for request for report of pest inspection. Other hotels I stayed at around the same time did inspect and provide negative report immediately, which is how I am positive the bites came from this hotel. I am now working with their insurance... More

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Cheryl J, General Manager at Holiday Inn Buffalo Amherst, responded to this review

Amgil2000, Thank you for staying with us and let me apologize for not meeting your expectations by allowing you the perfect guest experience. Any notification to us suspecting a problem by a guest is taken very seriously and immediately prompts us to take action to insure every guest is safe and comfortable in our hotel. As a standard policy, we... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very nice stay. Front desk staff are great and make you feel really welcome. Room is very decent and I would say fairly clean as well. I would definitely come back. I'll be looking to stay here if I fly out of Buffalo....only 15 min. away with a free shuttle.

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you Brent M for the 4 star review of your stay at our Holiday Inn Buffalo Amherst hotel. We're delighted you had an "excellent stay." Our Front Desk team strives each day to provide a genuine welcome at check in. Our Housekeeping staff genuinely takes pride in ensuring our guestrooms are clean and comfortable. We are grateful for you... More

Barrie, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I took a recent trip to Buffalo from Toronto to see a Buffalo Bills game. We wanted to stay over the night before, and found this hotel on Expedia. The price was reasonable for the hotel, that has access to a pool and a bar and grill on site. The front desk staff (Monique was who I... More

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear JaclynB798, Thank you for taking the time to write such a great review of our Holiday Inn Buffalo Amherst hotel. . We work hard to provide clean, comfortable and affordable accommodations for our guests with our complimentary wireless internet, indoor heated pool and on-site restaurant and bar. I’m genuinely pleased I was able to positively impact your stay! We... More

Buffalo, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

The front desk staff was very friendly and helpful. My party went off without a hitch, the party room was beautiful, the food was delicious and the staff at the party were vere attentive. After that we headed upstairs to our very comfortable rooms. A special thank you goes to Paul and Shannon in helping my sister put this event... More

Review collected in partnership with this hotel

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear 388juanita, We’re so excited that you had a wonderful time at your party! We’re beyond grateful for you taking the time to write us a 5 star review! We do have an amazing Sales and Catering team in Paul and Shannon and our Front Desk team is always willing to ensure our guests comfort! We look forward to hosting... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Would stay there again no question about it...great location ..close to area attractions. ..service was great...restaurant in hotel seemed slow on service but gotta say food was very good..they did have a function going on so understand under staff. But overall very good give it a 5

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Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Thank you ralbu for the 5 star review of your stay at the Holiday Inn Buffalo Amherst. Our hotel and restaurant staff takes pride in providing clean and welcoming accommodations, so we're grateful for this review. Please come back and visit soon! Monique C. Front Office Manager More

Oshawa, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

I use this hotel for my shopping trip groups and we've been coming to this hotel for many many years . It is in a good location for shopping and right off the highway. The staff are friendly and always accommodating. The front desk staff along with the manager and sales team are always helpful and happy to welcome our... More

Was this review helpful? Yes
Monique C, Front Office Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear 1980S-J, Thank you for the very nice review of our Holiday Inn Buffalo Amherst Hotel. Our team works hard to provide a welcoming and accommodating atmosphere, so we really appreciate you mentioning our clean rooms, great service and great staff. We’re grateful for your business and it’s important to us that you know we do not take it for... More

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Additional Information about Holiday Inn Buffalo Amherst

Address: 1881 Niagara Falls Boulevard, Amherst, NY 14228
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Amherst 3*
Number of rooms: 199
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Also Known As:
Holiday Inn Buffalo Amherst Hotel Amherst
Holiday Inn Amherst
Amherst Holiday Inn

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