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DoubleTree by Hilton Hotel Buffalo - Amherst

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10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
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1 room 1 adult
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DoubleTree by Hilton Hotel Buffalo - Amherst
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629 Reviews from our TripAdvisor Community

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Syracuse, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Arrival and check in easy, parking near side entrance with easy ccess to elevator, Key card required for entry of 2nd door in foyer for security. Room was a 2 rm suite for business reasons. two Queen beds in one room with french door between living room wit bae sink, coffee, microwave and frige. Also stocked with dishes andcups. Couch... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kevin P
Bloomfield Hills, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was pleasantly surprised at this hotel. Modern rooms with wood floors is a nice touch. I was able to work from my room with easy connection to their Wi-Fi. Check in/out was a breeze. I was able to digitally check in and select my room prior to my arrival.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cgraves63
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. We're glad you used the digital check in. Hilton rolled this out recently. It's a nice option to have. I've used it many times in my travels. All of our rooms have laminated wood floors. We find it feels more like home and... More 

Toronto, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were here from Canada for a one night stay over in January. We were checked in by Janice. The hotel is located almost hidden behind other hotel buildings. The check-in was quick and efficient. Janice welcomed us with warm cookies. Our room was wonderful. We were informed that there was a school sports team staying at the hotel but... More 

Helpful?
Thank 36Bluehills
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. We're happy you had a great experience with us. Thank you for mentioning staff members that stood out to you. Janice and her staff are true professionals and enjoy what they do. Our bathrooms aren't huge. We felt that a larger overnight room... More 

UK
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff were very efficient and local shuttle was very useful for restaurants. Large rooms that are well equipped. Very comfortable beds but would prefer a bath Esther than a shower Breakfast area is quite small and all food is made to order. Would use again if in the area.

Helpful?
Thank stephens1st
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate it. Thank you for the kind words about the staff. They're true professionals. We're glad you noticed the comfort of the beds. We get compliments about them all the time! The shuttle is complimentary and available 24/7. We run trips to within 5 miles of... More 

Clifton Park, New York
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here on a visit to our daughter. The hotel is located across the street from the University at Buffalo. I pre booked a king bed room online but upon check-in we were assigned another room with two full sized beds. We returned to the desk and were then assigned the room I had booked. The floors are laminate... More 

Helpful?
Thank DisneyDad2
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. I'm sorry you found the hotel just "okay". I would appreciate if you would contact me at the hotel to discuss your stay. We want your stay to be better than okay. Not exactly sure how you booked, whether it was the Doubletree site or a third... More 

Madison, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

The reception staff was great was but I arrived in my room to find a dirty toilet. A warm cookie does not make up for poor housekeeping. The overall room was less than I have come to expect from a Doubletree Hilton

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa S
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for reviewing the hotel. We appreciate all of the reviews we receive. Good or bad. I'm very sorry for the poor housekeeping you experienced. We've brought this review to the attention of the executive housekeeper and the housekeeping staff. The room should have been cleaned and we dropped the bar. I hope you'll give us the opportunity to... More 

Traverse City, Michigan
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this Double Tree twice in the past year...each time I found the hotel to be clean and comfortable with an extremely welcoming staff who offered cookies and help with my bags upon check-in! The rooms are modern and spacious with all of the needed conveniences. Breakfast was great each morning with generous portions and Starbucks coffee! The... More 

Helpful?
Thank edconsult
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for reviewing our hotel. We really appreciate it. Thank you for choosing our hotel. We're very happy you had an enjoyable stay with us. The staff works very hard at what they do and it shows. We're glad to see you were able to have breakfast with us during your stay. It's a nice convenience to have when... More 

Maple, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed December 30, 2015

Staff were amazing! The fitness center is brand new and very updated for a hotel. Pool was large with hot tub. Very clean rooms and laminate on the floors in the rooms that were nice and felt clean. Nice shower in the room with glass door and no tub. Felt like home a bit.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jonathan B
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for your review of our hotel. We know you're busy and the few minutes this takes really helps us. Thank you for noticing the new and improved fitness room. We just completed the remodel a few weeks back. We're very proud of it. We're glad you liked the laminate floors. All of our rooms in the hotel have... More 

Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 30, 2015

My family and I have used this hotel a few times in the past. We choose this location for 3 reasons: location, consistency of brand and most important the quality of hospitality and service. In addition we have always been very pleased with the condition and cleanliness of the rooms.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank capecodcladdagh
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. We know you have many choices of hotels out there. We're happy you've chosen us as your "go to" hotel in the Buffalo area. We are located within minutes of Buffalo NY and Niagara Falls, NY. We're less than 30 minutes from Canada.... More 

Australia
Level Contributor
325 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed December 22, 2015

Have never stayed in Buffalo before, but this was comfortable and quiet. It was fairly charmless, but small and quite new. We literally were at the hotel overnight before travelling on. Bed was great and bathroom large and modern.

Helpful?
Thank anecessaryevil
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for the review. We appreciate it. We're happy you found our beds to be comfortable. I think our bed package is the best! Thank you for choosing our hotel. We know you have many options. Please think of us again if you find yourselves in the Amherst area again. Take care and have a great day. More 

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