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DoubleTree by Hilton Hotel Buffalo - Amherst

Certificate of Excellence
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10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
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2X HHonors Points
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1 room 1 guest
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DoubleTree by Hilton Hotel Buffalo - Amherst
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578 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
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    (578)
  • Mar-May only
    (125)
  • Jun-Aug only
    (219)
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    (143)
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Brunswick, ME, United States
1 of 5 stars Reviewed 2 days ago NEW

The first i stayed at a double tree, it was amazing. It was one of the nicest hotels i had stayed with. Another time was in a foreign country and they made me feel very at home. This hotel was not clean and un-kept. The beds were so hard the floor would not have been much different. The comforter had... More 

Review collected in partnership with DoubleTree by Hilton

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New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

On arrival the room lock didn't open. The maintenance man took 45 minutes to change the whole lock. The AC unit sounded like an airplane engine when the thermostat kicked in. The floor had warped probably due to water damage and it creaked every time you walked on it. Not worth the $162.00 a night. Should have stayed at a... More 

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New York City, New York
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am HHonors member, but I had to make a phone call to the hotel to move from first floor room to 4th floor. The housekeeper don't clean the floor. The manager in front office need to improve to meet aspiration of its customers.

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Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have stayed in the DoubleTree by Hilton twice. The staff is always courteous. Today they have a Managers Special Reception and are serving free wine, beer and appetizers for 1 hour. The room is clean but the bathroom area is small. The hotel is close to University at Buffalo so it is very convenient for our purpose. And the... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. Thank you for staying with us again. We're happy you had a great experience with us. We're in a great spot for anyone needing to go to UB. We're directly across the street. We hold a managers reception two days a week now,... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in this hotel now since my son started attending the University @ Buffalo. The location, rooms and amenities are perfect. And after all the stress of moving, hauling and saying goodbye, it's nice to have a place that is close, clean and has a hot tub to relax in.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate it. We're glad you've stayed with us while your son is at UB. We're lucky to be across the street from the North Campus. Happy to see you took advantage of the hot tub. It's a great way to wind down the day of moving.... More 

New York, United States
1 review
2 of 5 stars Reviewed 1 week ago

Double Tree Hotel as an arm of the reputable Hilton must improve to meet aspiration of its customers.All the shortcomings outlined above need to be addressed as it was general observation of guest. Thanks for this type of feedback experience

Review collected in partnership with DoubleTree by Hilton

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David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate it. Good and bad reviews help us strive to make the guest experience at the hotel an outstanding experience. Thank you for staying with us. Have a nice day. More 

Omaha, NE
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Doubletree in Amherst for a night while on a business trip in the area. I was pleasantly surprised to be welcomed as a returned guest and HHonors member with a hand-written note upon arrival (despite the fact that I have not stayed at this hotel in over 2 years). The hotel looks fresh and updated when... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate it. I appreciate the time and thought you put into the review. Thank you for noticing some of the updates we've done over the last couple of years. We try to update the hotel as much as possible. I'm very sorry you weren't told about... More 

1 review
5 of 5 stars Reviewed 1 week ago

Its an excellent place to stay...the staff is extremely helpful and the welcome at the hotel is execellent...rooms are neat and tidy...excellent staff.nice place to stay in niagara. convenient to locate

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. We're very happy you had a great experience with us. You pointed out that we are close to Niagara Falls NY. We are less than 30 minutes from Niagara Falls NY and Canada. An easy hop onto the Interstate and you're there before... More 

Carlisle, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

from the time we checked in...to the time we checked out the staff was great at the desk and in the restaurant. Seemed to be a bit understaffed in the restaurant. Food was good. One problem! Air conditioner was so loud every time it came on (which was often) during the whole stay. Woke me and my husband up at... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. Thank you for the kind words about the staff. They really love what they do and try really hard to make sure your experience at the hotel is memorable. I'm sorry to hear about the air conditioner being too loud. Unfortunately in a... More 

Flemington, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Let me start out by stating that the points deducted are purely based on this visit and I did not factor in any past experiences that I have had with DoubleTree hotels. Pre-Stay: -------------------------------------------- 1) I booked 3 rooms for 2 days. I checked in via Hilton Android App. It worked flawlessly. Also, I should mention that I am a... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate it. I'm sorry your experience with us was not as you had expected. Looks like we dropped the ball on a couple of different occasions. I know the General Manager has reached out to you via email. Hopefully we can get another chance to show... More 

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