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DoubleTree by Hilton Hotel Buffalo - Amherst

Certificate of Excellence
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10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
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DoubleTree by Hilton Hotel Buffalo - Amherst
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548 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Stoney Creek, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

What a great hotel, located close to restaurants and the highway. The staff is spectacular! They provided me with all the essentials (toothbrush, deodorant, razor etc) I needed to stay overnight when I hadn't planned to. Thanks for a wonderful experience!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stafford, United Kingdom
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights and everything was spot on. Staff were really friendly. 15-20mins from the airport. Good pizza joint round the corner. Bar staff were really good. Would have given it a 5 but parts are tired and the food is very average. Will be back.

Was this review helpful? Yes
Sydney, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for three nights while I attended a conference at the university of Buffalo. I initially chose the hotel because of the location and the price seemed fairly cheap. Needless to say I was not expecting much. When I arrived I was greeted by a really friendly lady at reception who gave me great restaurant recommendations.... More 

Review collected in partnership with DoubleTree by Hilton

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Albany, New York
Level Contributor
78 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here again after a year prior and had a much better experience. Room was well furnished and clean. Breakfast was excellent and check in was as fast and courteous as any I have ever experienced. I will definitely stay here again.

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. And a huge thank you for giving us another opportunity to show you we can get it right. We've made significant changes at the hotel over the last year. We're glad you noticed. We look forward to having you stay with us again. More 

Burlington, Massachusetts
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and were pleased. The hotel was clean and the staff was helpful and friendly, especially at the restaurant for breakfast in the morning. The location was good - right near some restaurants and close to the highways. We enjoyed using the pool both days also,.

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate it. We're glad you had a positive experience with us. Happy to see you were able to enjoy the indoor pool. Our servers in the restaurant are hard working and enjoy what they do. I'll share your review with them. Please consider staying with us... More 

Sagamihara, Japan
Level Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Six years of regular Hilton Hotel stays and Sarah at the front desk is in the top 1% of employees I've met. My first stay at a DoubleTree. Loved the warm cookies. Loved the hardwood floor and the bed was comfortable. Accommodations were spacious and clean. First time I had an employee thank me both for being a Diamond member... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for staying with us. Thank you for reviewing our hotel as well. Sarah is a new team member with us. I will share your review with her. Our staff works very hard to make sure our guests are noticed, welcomed and appreciated. We're happy you could take advantage of hhonors points for your stay. Please consider staying with... More 

Tempe, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff really make the difference. We were warmly greeted every time we entered the hotel. Check-in was efficient, and it seemed like everyone was happy to be there and happy to help. I really appreciated the personal touch. Our room was clean and well-appointed, and the pool was warm and fun to play in

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. Thank you for nice comments about the staff. They work very hard to make sure you and yours have a great experience with us. I will share your review with the entire staff. Thank you again and please consider staying with us if you find yourself in... More 

1 review
5 of 5 stars Reviewed 1 week ago

I stayed her when I was attending a conference in the area. The hotel staff was friendly and the room was clean and quite spacious. I also really liked the warm cookie that I got upon check-in. I found that there also quite a few restaurants and shops around the hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We're glad you enjoyed your warm chocolate chip cookie. The cookie sets us apart from everyone else. And who doesn't like a warm chocolate chip cookie? We're located near some wonderful restaurants and stores. Minutes away. Thank you for noticing the friendliness of the staff...they enjoy what... More 

Springfield, Missouri
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel. I had an issue with the TV in my room and was resolved by replacing it in less than 30 minutes after contacting the front desk. The hotel will also provide any where within a 5 mile radius.

Was this review helpful? Yes 1
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for staying with us and thank you for reviewing our hotel. I'm very happy to see our maintenance staff was able to help you quickly. We do offer a complimentary shuttle 24/7 within a 5 mile radius of our hotel. We also offer a complimentary shuttle to and from the airport 24/7. We also offer complimentary parking and... More 

st louis, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I would have liked my stay if the Few of the in-room amenities provided. we were spending the family vacation to visit niagara falls and we were total of 7 and for us few of the mentioned amenities were must. unfortunately we did not get these in-room Fridge - Not there Microwave - not there Not enough towels

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for staying with us and thank you for reviewing our hotel. I'm sorry the amenities you required weren't available. I'm a little confused regarding your review. Did you have 7 people in one room? Normally our rooms are outfitted with towels for 2 to 4 people for a daily stay. We do have rooms that have microwaves and... More 

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