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DoubleTree by Hilton Hotel Buffalo - Amherst

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10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
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DoubleTree by Hilton Hotel Buffalo - Amherst
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DoubleTree by Hilton Hotel Buffalo - Amherst
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562 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
  • All months
    (562)
  • Mar-May only
    (125)
  • Jun-Aug only
    (205)
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    (141)
  • Dec-Feb only
    (91)
All months
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff, especially, the front desk made our stay memorable. We checked in this past Wednesday July 22 and checked out Friday. Clean, quite and repeatable would best describe this Double Tree. Close to everything type of food our shopping anyone would care for.

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really do appreciate it. We are centrally located in between Buffalo NY and Niagara Falls NY. Luckily we are near the Boulevard Mall and not to far from the Walden Galleria. We appreciate the kind words about the front desk staff. They really enjoy what they... More 

Frankfort, Kentucky
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

The employees were very kind and accommodating. Very pleasant rooms, comfortable beds, clean and only draw back was no refrigerator in room. Small lobby bar made for pleasant conversation area and some outside seating made for an enjoyable evening. Easy walk to good restaurant was also nice. 24 hour shuttle service an excellent feature. If in the area stay here!

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really do appreciate it. We're glad you had a good experience with us. Thank you for the kind words about the staff. I will share this review with them. We do have some rooms that do have microwaves and refrigerators available for guests. We do have... More 

staten island, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was extremely friendly and helpful. Everyone greeted us as we passed them in the hallways. The front desk was always smiling and engaged us right away. The hotel was clean and up to date on furnishings. I would highly recommend staying here.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it! We couldn't be happier that you had a good experience with us. Thank you for sharing your comments about our staff. They enjoy what they do....and it shows! Thank you for staying with us and please consider staying with us again if you... More 

Middletown, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Check in was a breeze, the staff was friendly and we received our nice warm cookies. The room size was nice and comfortable, However the bathroom was so tiny we had to slide in sideways and once inside, had just enough room to turn around. To close the door you had to stand back as far as the toilet to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. We're glad to see check in was a breeze and that you got your warm chocolate chip cookie...it's all about the cookie! We're sorry to see you found the bathrooms on the small size. With a smaller bathroom we were able to give... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night in a room with 2 queen beds. The room was a bit small and the bathroom was separated from the toilet and show with a door. It made the shower room a little tight. The shower was nice and big thoughmand had glass doors on rollers, but they didn't close all the way so there was... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out your day to review our hotel. We really do appreciate it! I'm sorry you ran into some small issues during your stay. I'll alert our engineering staff to take a look into your issues. The shower doors were just recently installed and may need to be rehung. Regarding the air conditioners.....I'll have them take... More 

Brundidge
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is very nice, the staff was made you feel like you were at family. I would've liked to have had a Refrigerator and Microwave inside the room. But the overall experience was great. This hotel does allow pets, so you must be aware of the barking etc. The warm cookie was a nice jester, when checking into the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We do appreciate it. Thank you for the kind words about the staff. They enjoy what they do and it really shows. We're happy you had a great experience at the hotel. It's what we strive for with every customer. Regarding microwaves and refrigerators in the rooms.... More 

Saint Augustine, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The front desk staff are extremely accommodating as well as the young man who shuttled us to breakfast as well as to the airport. Rooms are spacious and beds are very comfortable. I would definitely stay here again. The only negative comment I can make is that my room was right next to the elevator and was a bit noisy.... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We do appreciate it! We're happy you were able to use our shuttle service. Our shuttle service runs 24/7 to and from the airport and to anywhere within 5 miles of the hotel. It's also complimentary! Not sure who was working when you were here but our... More 

NH
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was treated extremely well from the moment I checked in. Service was quick and professional. My wife and I arrived on my motorcycle and were tired. We chose not to go out and ate dinner at the hotel. The food was very good, but Myra's service made the meal perfect. she was so attentive and offered us some good... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really do appreciate it! Thank you for pointing out our team members that were exceptional. Myra and Kathy are true professionals. Unfortunately from time to time one of the three elevators we have break down. We are always looking to improve and update all mechanicals in... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice Hotel, Good Location, OUTSTANDING people! I didn't even make it to my room before Bryanne & Molly had my weekend planned... best places to eat, things to see etc. Thanks Ladies! ps: I wouldn't bother with the Breakfast & Bed rate. The "restaurant" is super slow and totally disorganized. It should be the subject of one of those business... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We do appreciate it! Thank you for pointing out Molly and Bryanne's exceptional service. Both are true professionals at what they do. I'm glad to hear they were helpful with your plans. I do apologize for the issues you experienced with the breakfast. We are going through... More 

South Dakota
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I booked at this hotel because of the nice surrounding community. I am a Hilton fan and have usually never been let down by Doubletree hotels. However when I returned to my room after some business meetings there was 2 to 3 inches of water surrounding the entire floor and seem to be coming from some bad plumbing. When I... More 

Was this review helpful? Yes
David C, Director of Sales at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Thank you for taking time out of your day to review the hotel. I'm sorry you had a bad experience during your stay. After speaking with staff about your experience I was told we offered to move your room but you had declined and wanted to leave the hotel, which is totally understandable. I know you were not charged for... More 

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