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Homewood Suites by Hilton Buffalo Amherst

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1138 Millersport Highway, Amherst, NY 14226
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Homewood Suites by Hilton Buffalo Amherst
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Homewood Suites by Hilton Buffalo Amherst
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364 Reviews from our TripAdvisor Community

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Traveler rating
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Clover, United States
1 of 5 stars Reviewed yesterday NEW

Room was left unattended by housekeeping. Management was unresponsive. This hotel is a disgrace to the Hilton name. Business center is used as an arcade by children, insufficient staff in the breakfast area resulting in empty coffee urns, tables not cleared and food items being empty. I have never seen a Hilton brand hotel run like this one.

Review collected in partnership with Homewood Suites by Hilton

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Bushkill, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at this hotel before and everything is great. For a family, the complimentary breakfast and in-room kitchen can save a lot of money. Also, the separate bedroom can give parents a little privacy while the kids stay on the pull-out couch.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodAmherst, Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Paul M, Thank you for choosing our Homewood Suites Amherst property for your stay, we so appreciate your loyalty. It brings us joy to have families feel at home with us. We are glad to hear the One Bedroom Suite was comfortable for you. We hope to see you again soon! Melisa Syro More 

Rochester, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Had a great stay at the Homewood. Will definitely go back next time I'm in town. Booked a room for a wedding and the staff was willing to work with us to provide a later checkout since we had wedding party duties to attend to.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodAmherst, Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Sean L, It is so great to hear that you will visit us again the next time you are in the area. We hope you had a great wedding weekend, we are happy the extended check-out time helped you enjoy your time. Melisa Syro More 

Amherst, NY, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent stay, breakfast/dinner was very delicious; the complimentary wine is a nice touch. Rooms very clean. The amenities were excellent and all equipment was in excellent shape. The pool area very clean, the staff was very polite and professional.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodAmherst, Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Selena Taylor P, Thank you so much for the kind review. We are so glad you were able to enjoy our Suite Start Breakfast, Welcome Home Reception and other amenities. We hope you felt right at home with us. We look forward to seeing you the next time you are in the area! Melisa Syro More 

New York
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here one night when we came to pick up our daughter from UB. The hotel is all suites and ours had a bedroom with two queen beds and a tv, a living room with a pull out sofa bed and a tv and a small kitchen with stove, refrigerator, table and chairs, a microwave and a coffee maker.... More 

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HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Bettine31, We are so glad to hear you were able to enjoy our hotel and most of the amenities. We take great pride in providing an excellent guest experience, your feedback overjoys us. We sincerely apologize that the coffee you had was not warm. We are working on correcting and monitoring this. We hope the next time you are in... More 

New York, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel had everything needed to make it perfect for a family vacation. The accommodations were clean and comfortable, with plenty of room and a full kitchen. The location is right off the highway and convenient to all types of stores. A quick drive to Niagara Falls and anyplace else in the region. Overall, a great value!

Review collected in partnership with Homewood Suites by Hilton

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HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Steven K, Thank you for the kind review, we appreciate you taking the time to share your experience. We are so excited to hear you had an enjoyable time with us. We hope to see you again the next time your travels bring you to Buffalo! Melisa Syro More 

Wesley Chapel, United States
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a Hilton Honors member and always try and stay at a Homewood Suites when traveling on business. Like the other reviews room was also not ready both weeks when we checked in and we had to wait. One week we were early but the second week we were there after 3PM. The room we had on the first... More 

Was this review helpful? Yes
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Robert S, Thank you for taking the time to tell us about your stay. We apologize for the inconveniences you experienced during your stay. We are working towards making your next check-in experience a quick and easy one, we apologize you had to wait. We appreciate you letting us know about the grout so we can get it taken care... More 

Hartsdale, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We chose this hotel because we are Hilton Honors members and we have never stayed at a Homewood Suites before. On first appearances, this establishment looks up to date, well taken care of and in a good location. Check-in was easy, front desk staff very helpful and friendly. Main lobby was clean, up to date and looked relaxing. Unfortunately, that's... More 

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HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Dear Smyles58, Thank you for your feedback. We are glad you chose our hotel during your recent stay and we sincerely apologize for the problems you encountered. We appreciate you bringing this to our attention. Your comments will be taken under consideration as we continually work to improve our guest experience. It is our hope that you will give us... More 

Toronto, Canada
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Over aour last 2 stays at this hotel, we have found our rooms have not been ready by the 3:00pm check in time. Staff did not seem to care and just stated they were busy, as we waited in the lobby for our room.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Dear Barry F, Thank you for your feedback. We are glad you chose our hotel during your recent stay and we sincerely apologize for the housekeeping problems you encountered. We will make every effort to ensure our rooms are ready by the 3pm check in time. I am sorry to hear that you feel the staff did not care. I... More 

Arnold, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed while visiting family in the area. The hotel is located right off the highway, but is very quiet. No road noise at all inside the hotel. The hotel is very clean and the staff is friendly. Nice location for visiting Niagara Falls or the northern part of Buffalo.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodAmherst, Manager at Homewood Suites by Hilton Buffalo Amherst, responded to this review

Dear Janet B. Thank You for staying with us and sharing your experience! We are glad to hear you enjoyed. We look forward to seeing you again when your travels bring you back to Buffalo More 

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