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Candlewood Suites Hotel Buffalo / Amherst

2.0 of 5 20 Flint Road, Amherst, NY 14226
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Certificate of Excellence 2014
Candlewood Suites Hotel Buffalo / Amherst
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Candlewood Suites Hotel Buffalo / Amherst
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113 reviews from our community

Traveler rating
    65
    33
    12
    3
    0
See reviews for
59
17
12
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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There are newer reviews for Candlewood Suites Hotel Buffalo / Amherst
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Toronto
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 7, 2014

I spent two nights here with my dog while competing at a nearby Rally trial. As I'd never stayed at a Candlewood Suites before, I wasn't sure what to expect. I was pleasantly surprised by the size of my suite, the friendly welcome and more. I would definitely return.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We are happy you had a nice experience at our hotel. We're one of the few hotels that are actually "dog" friendly. We hope that you consider staying with us again if you find yourself in the Buffalo area. Thank you again for your review and have... More 

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1 review
5 of 5 stars Reviewed September 1, 2014

We stayed at Candlewood Hotel for two weeks. The hotel staff made our stay feel like home. Nice and clean. Staff very helpful and friendly. Very quiet as we were on the 4th floor. Location was great for travel the Buffalo area.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We glad your two week stay was a good one. Our hotel is perfect for that type of stay. Full kitchen, flat screen tv with DVD player, a pantry in the lobby, free wi-fi, free laundry. Please consider staying with us again if you find yourself in... More 

Syracuse, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2014

The Candlewood Hotel made me feel right to home. The staff I meet upon arrival were so welcoming and everyone had a smile. I was settled in within minutes. The room was very clean and I was please to see how carefully the staff maintain the rooms. The bed was comfortable and the hotel was very quiet. The hotel was... More 

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. Thank you for the kind words about the staff. They are true hotel professionals and enjoy what they do. Please think of us again if you find yourself in the Buffalo area. Have a great day. More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 13, 2014

This past weekend my husband and I stayed in the Candlewood Suites due to a family event. After staying in other hotels of this nature we were very disappointed. Upon checking in we were informed that in the morning we will not be receiving maid service. So, in the am we made the queen bed ourselves. Because we have a... More 

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We're sorry that we didn't meet your expectations. Our hotel is not a "typical" or "traditional" hotel. We're an extended stay hotel(7 nights or more). If you booked the room in advance through a third party (Hotwire, Booking.com, etc.) you would not have been told that. But... More 

waterford, mi
1 review
3 of 5 stars Reviewed July 29, 2014

Nice and clean. Add staff was friendly. They have DVDs you can borrow for free. We stayed on 1st floor and it was terrible!!! Could hear people above us moving around and their water from bathroom...beginning VERY early in morning. Horrible for trying to sleep. :( And disappointing for what we paid to stay here. Stayed in a lower quality... More 

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. I'm sorry your stay wasn't what you expected. At times, especially during the busy summer season, the hotel is sold out and there are many people in and out at all times of the day and night. We hope that our guests recognize that there are other... More 

Clarksville, Tennessee
Top Contributor
303 reviews 303 reviews
53 hotel reviews
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed June 20, 2014

We have been traveling for over 40 years and know a great place when we stay there. How welcoming Brad was upon our arrival. We received the red carpet treatment. He was very knowledgeable regarding the Buffalo and other suburban areas. We received good tips on restaurants and attractions. I was greeted and welcomed by Laurie Giancola and Tanira. Every... More 

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you so much for reviewing our hotel. The staff is small but very dedicated. Jackie Lewis, General Manager, and Laurie Giancola, Operations Manager have built a very professional and engaged group of front desk associates. I will share your comments with Tamira, Bruce and Brad. They all truly love what they do and it shows. Thank you for noticing... More 

Sparta, New Jersey
Top Contributor
69 reviews 69 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 31, 2014

The location was very good, as we were in town visiting family that lives in Grand Island and since we didn't like our stay in GI last time we opted this time to stay in the Amherst area. The rooms are a decent size and with the full sized refrigerator , small cook top, and microwave it made the accommodations... More 

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for reviewing our hotel. We're very happy you enjoyed your stay. Thank you for noticing we are pet friendly. Traveling with pets is more commonplace now more than ever. We try to make staying with your pet worry free. I apologize for the scratchy towels. I will share your review with our Executive Housekeeper. We appreciate your kind... More 

Dryden, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2014

We were traveling from TN to NY and knew we would arrive late. Jackie Lewis, hotel manager, did a great job of accommodating our needs. The staff was great, upon arrival. Beds were very comfortable and the price was reasonable.

Was this review helpful? Yes 1
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. Jackie Lewis and her staff try to do as much as they can to help our guests out no matter the issue. We're a small staff, but dedicated to the guests experience at the Candlewood. Thank you again and please consider staying with us again if you... More 

mi
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
462 helpful votes 462 helpful votes
5 of 5 stars Reviewed May 28, 2014

We made a return trip to this hotel and our stay was even better than the first. Took our Golden Retriever along. Very pet friendly as they only charge around 20 bucks as opposed to some places in the area that charge 75 plus. They honored out advanced request for a ground level room making it easy to walk the... More 

Was this review helpful? Yes 1
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We are "pet friendly" (especially Golden Retrievers...!). We understand many travelers do travel with their pets. We try to make it as painless as possible. Please consider staying with us again if you find yourself in the Buffalo area and stop by for a doggy treat for... More 

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 13, 2014

Love this hotel, the lobby us simple and the rooms are great! Full size fridge, dishwasher, stove top, microwave, ice maker and the best part a lazy boy chair to sit back and relax! Mattress was the most comfortable one I have slept on in my travels. Book online to get the best price. Great work out room with new... More 

Was this review helpful? Yes 2
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you so much for taking time to write about our hotel.... You should work here. I couldn't have said it better and I get paid to do it. Thank you for noticing many of the amenities at the hotel that our guests love. We also have gas grills by the gazebo so our guests can grill during the summer.... More 

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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Road, Amherst, NY 14226
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Hotel Buffalo / Amherst 2*
Number of rooms: 76
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Also Known As:
Candlewood Suites Amherst
Hotel Style:
#5 Business Hotel in Amherst
#6 Family Hotel in Amherst

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