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All 17 Amherst hotels

Candlewood Suites Hotel Buffalo / Amherst

2.0 of 5 Hotel   |   20 Flint Road, Amherst, NY 14226
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87%
Ranked #5 of 17 hotels in Amherst
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Laura C Syracuse, New York
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101 people have reviewed this hotel

Traveler rating
    57
    30
    12
    2
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Syracuse, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Candlewood Hotel made me feel right to home. The staff I meet upon arrival were so welcoming and everyone had a smile. I was settled in within minutes. The room was very clean and I was please to see how carefully the staff maintain the rooms. The bed was comfortable and the hotel was very quiet. The hotel was... More

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This past weekend my husband and I stayed in the Candlewood Suites due to a family event. After staying in other hotels of this nature we were very disappointed. Upon checking in we were informed that in the morning we will not be receiving maid service. So, in the am we made the queen bed ourselves. Because we have a... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We're sorry that we didn't meet your expectations. Our hotel is not a "typical" or "traditional" hotel. We're an extended stay hotel(7 nights or more). If you booked the room in advance through a third party (Hotwire, Booking.com, etc.) you would not have been told that. But... More

waterford, mi
1 review
3 of 5 stars Reviewed 4 weeks ago

Nice and clean. Add staff was friendly. They have DVDs you can borrow for free. We stayed on 1st floor and it was terrible!!! Could hear people above us moving around and their water from bathroom...beginning VERY early in morning. Horrible for trying to sleep. :( And disappointing for what we paid to stay here. Stayed in a lower quality... More

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. I'm sorry your stay wasn't what you expected. At times, especially during the busy summer season, the hotel is sold out and there are many people in and out at all times of the day and night. We hope that our guests recognize that there are other... More

Clarksville, Tennessee
Top Contributor
169 reviews 169 reviews
36 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed June 20, 2014

We have been traveling for over 40 years and know a great place when we stay there. How welcoming Brad was upon our arrival. We received the red carpet treatment. He was very knowledgeable regarding the Buffalo and other suburban areas. We received good tips on restaurants and attractions. I was greeted and welcomed by Laurie Giancola and Tanira. Every... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you so much for reviewing our hotel. The staff is small but very dedicated. Jackie Lewis, General Manager, and Laurie Giancola, Operations Manager have built a very professional and engaged group of front desk associates. I will share your comments with Tamira, Bruce and Brad. They all truly love what they do and it shows. Thank you for noticing... More

Sparta, New Jersey
Top Contributor
58 reviews 58 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 31, 2014

The location was very good, as we were in town visiting family that lives in Grand Island and since we didn't like our stay in GI last time we opted this time to stay in the Amherst area. The rooms are a decent size and with the full sized refrigerator , small cook top, and microwave it made the accommodations... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for reviewing our hotel. We're very happy you enjoyed your stay. Thank you for noticing we are pet friendly. Traveling with pets is more commonplace now more than ever. We try to make staying with your pet worry free. I apologize for the scratchy towels. I will share your review with our Executive Housekeeper. We appreciate your kind... More

Dryden, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

We were traveling from TN to NY and knew we would arrive late. Jackie Lewis, hotel manager, did a great job of accommodating our needs. The staff was great, upon arrival. Beds were very comfortable and the price was reasonable.

Was this review helpful? Yes 1
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. Jackie Lewis and her staff try to do as much as they can to help our guests out no matter the issue. We're a small staff, but dedicated to the guests experience at the Candlewood. Thank you again and please consider staying with us again if you... More

mi
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
366 helpful votes 366 helpful votes
5 of 5 stars Reviewed May 28, 2014

We made a return trip to this hotel and our stay was even better than the first. Took our Golden Retriever along. Very pet friendly as they only charge around 20 bucks as opposed to some places in the area that charge 75 plus. They honored out advanced request for a ground level room making it easy to walk the... More

Was this review helpful? Yes 1
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We are "pet friendly" (especially Golden Retrievers...!). We understand many travelers do travel with their pets. We try to make it as painless as possible. Please consider staying with us again if you find yourself in the Buffalo area and stop by for a doggy treat for... More

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 13, 2014

Love this hotel, the lobby us simple and the rooms are great! Full size fridge, dishwasher, stove top, microwave, ice maker and the best part a lazy boy chair to sit back and relax! Mattress was the most comfortable one I have slept on in my travels. Book online to get the best price. Great work out room with new... More

Was this review helpful? Yes 2
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you so much for taking time to write about our hotel.... You should work here. I couldn't have said it better and I get paid to do it. Thank you for noticing many of the amenities at the hotel that our guests love. We also have gas grills by the gazebo so our guests can grill during the summer.... More

Ontario
Contributor
17 reviews 17 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 17, 2014

This is a very pleasant, pet-friendly property. We had a double queen suite on the ground floor on a busy weekend last summer, but it was very quiet and orderly. Free laundry was great as we were halfway through a long trip. We felt much more secure than we have before when staying at the Red Roof Inn right next... More

Was this review helpful? Yes 2
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. The location of the hotel has a nice mix of residential, retail and woods...we get deer, turkeys and plenty of ducks. Depending on the time of year...geese living on the roof of the Doubletree. Thank you for noticing the cleanliness of the hotel. The housekeeping staff works... More

Woodbridge, New Jersey
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 12, 2013

Very friendly staff. They made you feel right at home. Always a greeting when you left and came back to the hotel. Rooms are clean and comfortable. Full kitchens, free wifi, free laundry. All the things you don't get from a big name change. This is my second stay at a Candlewood and I will continue to stay again and... More

Was this review helpful? Yes 3
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you very much for your review of our hotel. I'm so glad you enjoyed your stay with us. Thank you for pointing out our free Wi-Fi, free laundry, free fitness center. We also have a complimentary managers reception every Tuesday from 5pm-6pm offering food and soft drinks. Please consider staying with us again if you find yourself in the... More

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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Road, Amherst, NY 14226
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Hotel Buffalo / Amherst 2*
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Also Known As:
Candlewood Suites Amherst

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
Discover all that Buffalo has to offer at the convenient, comfortable all new Candlewood Suites hotel Buffalo/Amherst. You are at the heart of everything, shopping, dining, entertainment and the arts. Only a short drive from Niagara Falls and 8 miles from Buffalo Niagara International Airport BUF. You will spend less time in traffic and more time doing what you came to Buffalo/Amherst to do. And there is easy access to I-290, I-90 and I-190. Whether you re coming to Buffalo for business or just for fun your room at the Candlewood Suites Buffalo/Amherst is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as free high-speed Internet, work center, free guest laundry, fitness center, plush towels and luxurious bedding mean every night is a great night and every day starts right. The best of Buffalo is waiting for you at the Candlewood Suites Buffalo/Amherst. ... more   less 
Number of rooms
76

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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