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Candlewood Suites Hotel Buffalo / Amherst

2.0 of 5 20 Flint Road, Amherst, NY 14226
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Certificate of Excellence 2014
Candlewood Suites Hotel Buffalo / Amherst
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Candlewood Suites Hotel Buffalo / Amherst
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111 reviews from our community

Traveler rating
    63
    33
    12
    3
    0
See reviews for
58
16
12
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kittanning, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If I could give the hotel 10 stars I would! The staff is truly amazing. Every Tuesday evening they provide the guests with free pizza. If you ever have a problem you tell them and its remedied very quickly. The hotel is close to several restaurants and easy access to the highway.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for your review of our hotel...10 stars would be great! Thank you. We do hold a managers reception every Tuesday night from 5pm-6pm. During the winter months we bring in pizzas from a local pizza place (great pizza by the way). During the late spring and all summer we cook out on the grill. Hamburgers, hot dogs, potato... More 

Baldwinsville, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at several Candlewood suites in the past, and the Amherst hotel definitely lived up to the high quality I've come to expect at this chain. Rooms are very clean, large, and well appointed, staff is friendly and helpful, and the kitchen amenities are a bonus. Also, I really enjoy the convenience of the "cupboard". There is a good... More 

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. The staff is very proud of the work they do at the hotel. I will share your comments with the staff. Having the "cupboard" is a great convenience to our guests. We've also installed a "Lending Locker" in the lobby for those items you may need for... More 

Waterloo, Ontario, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a family visit weekend, a bunch of us had to come into town from all over and this was located close to my grandparents' house. There was a bit of complications with multiple bookings, but the staff helped us work it out with no problem at all! They were extremely accommodating, and I want to make... More 

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We really appreciate it. Jackie and her staff really strive to make sure your experience at the hotel is a great one. I will share your review of our hotel with the staff. Please consider staying with us again if you find yourself in the Buffalo area... More 

Portland, Maine
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2014

This hotel is the Best In Buffalo / Amherst. It is clean, well-kept and has a very friendly staff. I have stayed here several times and it just keeps getting better and better. The managers Jackie, Laurie and Tamara really know how to run a place. They give luxury accommodation and hospitality at a budget price. I will definitely be... More 

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review the hotel. We really appreciate it. Thank you for choosing us when you're in Buffalo. I'll make sure to pass on your kind words to the staff. I know they'll appreciate it. We look forward to you staying with us again. More 

Newark, De
Contributor
14 reviews 14 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 14, 2014

I finally tried this hotel when I got a really good rate in early Sept. 2014. The queen studio suite was perfect for me as I like to cook for myself when traveling. The room had a 2 burner range and full sized refrigerator. The hotel has a tiny "store" where you can buy drinks, frozen entrees, munchies and other... More 

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We're very happy your stay here was a great experience. I will share your nice comments about the staff with them. They are true professionals and enjoy what they do. Thank you for using the Candlewood Cupboard. It's a great little area if you're interested in cooking... More 

Staten Island, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

My husband and I have stayed here several times now, and we have no significant complaints. The rooms are very clean, the beds are comfortable and the staff is helpful and friendly. I appreciate the kitchen & desk/table area. After dinner we liked returning to the room with a cup of coffee and were able to sit at the desk/table... More 

Was this review helpful? Yes 1
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time to review our hotel and thank you for staying with us again. We love to have returning guests! Thank you for noticing the "little things" (outlets, recliner, etc). We are one of the few hotel chains that are pet friendly. We're sorry about the little one above you. Thank you for the recommendations for dining.... More 

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stayed here for two nights while in town for a wedding. It was very quiet, clean and met all of our needs. The staff was friendly and answered any questions we had. My only complaint was the size of our room. It was quite small, but it was just two of us, so it was fine for two nights.... More 

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. I'm not sure which room type you had during your stay. All of our rooms are nearly the same size (300sq ft - 325sq ft - our suites are 460 sq ft). We are not a "typical" hotel that most travelers are used to. We're an extended... More 

Baltimore, Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 16, 2014

Rooms were small and the beds were like sleeping on a hammock. The hotel has a tired outlook and needs a facelift soon. The lack of free breakfast is a killer option for me and I would be preferring a residence inn next time.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review the hotel. I'm sorry your experience at our hotel wasn't what you expected. The Candlewood Suites is not a typical hotel We're an extended stay hotel (guests staying 7 or more nights). We don't have all "usual" amenities that a "typical" full service hotel would offer. We don't have... More 

Toronto
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 7, 2014

I spent two nights here with my dog while competing at a nearby Rally trial. As I'd never stayed at a Candlewood Suites before, I wasn't sure what to expect. I was pleasantly surprised by the size of my suite, the friendly welcome and more. I would definitely return.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We are happy you had a nice experience at our hotel. We're one of the few hotels that are actually "dog" friendly. We hope that you consider staying with us again if you find yourself in the Buffalo area. Thank you again for your review and have... More 

1 review
5 of 5 stars Reviewed September 1, 2014

We stayed at Candlewood Hotel for two weeks. The hotel staff made our stay feel like home. Nice and clean. Staff very helpful and friendly. Very quiet as we were on the 4th floor. Location was great for travel the Buffalo area.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We glad your two week stay was a good one. Our hotel is perfect for that type of stay. Full kitchen, flat screen tv with DVD player, a pantry in the lobby, free wi-fi, free laundry. Please consider staying with us again if you find yourself in... More 

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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Road, Amherst, NY 14226
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Hotel Buffalo / Amherst 2*
Number of rooms: 76
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Also Known As:
Candlewood Suites Amherst
Hotel Style:
#6 Business Hotel in Amherst
#7 Family Hotel in Amherst

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