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All 17 Amherst hotels

Candlewood Suites Hotel Buffalo / Amherst

2.0 of 5 Hotel   |   20 Flint Road, Amherst, NY 14226
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86%
Ranked #5 of 17 Hotels in Amherst
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Baxter B Portland, Maine
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108 reviews from our community

Traveler rating
    60
    33
    12
    3
    0
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56
16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Portland, Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is the Best In Buffalo / Amherst. It is clean, well-kept and has a very friendly staff. I have stayed here several times and it just keeps getting better and better. The managers Jackie, Laurie and Tamara really know how to run a place. They give luxury accommodation and hospitality at a budget price. I will definitely be... More

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Newark, De
Contributor
14 reviews 14 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I finally tried this hotel when I got a really good rate in early Sept. 2014. The queen studio suite was perfect for me as I like to cook for myself when traveling. The room had a 2 burner range and full sized refrigerator. The hotel has a tiny "store" where you can buy drinks, frozen entrees, munchies and other... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We're very happy your stay here was a great experience. I will share your nice comments about the staff with them. They are true professionals and enjoy what they do. Thank you for using the Candlewood Cupboard. It's a great little area if you're interested in cooking... More

Staten Island, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed here several times now, and we have no significant complaints. The rooms are very clean, the beds are comfortable and the staff is helpful and friendly. I appreciate the kitchen & desk/table area. After dinner we liked returning to the room with a cup of coffee and were able to sit at the desk/table... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time to review our hotel and thank you for staying with us again. We love to have returning guests! Thank you for noticing the "little things" (outlets, recliner, etc). We are one of the few hotel chains that are pet friendly. We're sorry about the little one above you. Thank you for the recommendations for dining.... More

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stayed here for two nights while in town for a wedding. It was very quiet, clean and met all of our needs. The staff was friendly and answered any questions we had. My only complaint was the size of our room. It was quite small, but it was just two of us, so it was fine for two nights.... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. I'm not sure which room type you had during your stay. All of our rooms are nearly the same size (300sq ft - 325sq ft - our suites are 460 sq ft). We are not a "typical" hotel that most travelers are used to. We're an extended... More

Baltimore, Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 16, 2014

Rooms were small and the beds were like sleeping on a hammock. The hotel has a tired outlook and needs a facelift soon. The lack of free breakfast is a killer option for me and I would be preferring a residence inn next time.

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review the hotel. I'm sorry your experience at our hotel wasn't what you expected. The Candlewood Suites is not a typical hotel We're an extended stay hotel (guests staying 7 or more nights). We don't have all "usual" amenities that a "typical" full service hotel would offer. We don't have... More

Toronto
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 7, 2014

I spent two nights here with my dog while competing at a nearby Rally trial. As I'd never stayed at a Candlewood Suites before, I wasn't sure what to expect. I was pleasantly surprised by the size of my suite, the friendly welcome and more. I would definitely return.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We are happy you had a nice experience at our hotel. We're one of the few hotels that are actually "dog" friendly. We hope that you consider staying with us again if you find yourself in the Buffalo area. Thank you again for your review and have... More

1 review
5 of 5 stars Reviewed September 1, 2014

We stayed at Candlewood Hotel for two weeks. The hotel staff made our stay feel like home. Nice and clean. Staff very helpful and friendly. Very quiet as we were on the 4th floor. Location was great for travel the Buffalo area.

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We glad your two week stay was a good one. Our hotel is perfect for that type of stay. Full kitchen, flat screen tv with DVD player, a pantry in the lobby, free wi-fi, free laundry. Please consider staying with us again if you find yourself in... More

Syracuse, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

The Candlewood Hotel made me feel right to home. The staff I meet upon arrival were so welcoming and everyone had a smile. I was settled in within minutes. The room was very clean and I was please to see how carefully the staff maintain the rooms. The bed was comfortable and the hotel was very quiet. The hotel was... More

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David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. Thank you for the kind words about the staff. They are true hotel professionals and enjoy what they do. Please think of us again if you find yourself in the Buffalo area. Have a great day. More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 13, 2014

This past weekend my husband and I stayed in the Candlewood Suites due to a family event. After staying in other hotels of this nature we were very disappointed. Upon checking in we were informed that in the morning we will not be receiving maid service. So, in the am we made the queen bed ourselves. Because we have a... More

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. We're sorry that we didn't meet your expectations. Our hotel is not a "typical" or "traditional" hotel. We're an extended stay hotel(7 nights or more). If you booked the room in advance through a third party (Hotwire, Booking.com, etc.) you would not have been told that. But... More

waterford, mi
1 review
3 of 5 stars Reviewed July 29, 2014

Nice and clean. Add staff was friendly. They have DVDs you can borrow for free. We stayed on 1st floor and it was terrible!!! Could hear people above us moving around and their water from bathroom...beginning VERY early in morning. Horrible for trying to sleep. :( And disappointing for what we paid to stay here. Stayed in a lower quality... More

Was this review helpful? Yes
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this review

Thank you for taking time out of your day to review our hotel. I'm sorry your stay wasn't what you expected. At times, especially during the busy summer season, the hotel is sold out and there are many people in and out at all times of the day and night. We hope that our guests recognize that there are other... More

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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Road, Amherst, NY 14226
Phone Number:
Location: United States > New York > Amherst
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Hotel Buffalo / Amherst 2*
Number of rooms: 76
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Also Known As:
Candlewood Suites Amherst

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