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Hai Au Hotel

Travelers' Choice award winner
2.0 of 5
Hotel website
576 Cua Dai Street, Hoi An 084, Vietnam
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Hai Au Hotel
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Ranked #29 of 92 Hotels in Hoi An
A recent review
5 of 5 stars Reviewed December 6, 2011
Carly L Brighton, United Kingdom
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1,150 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hai Au Hotel
See the most recent reviews
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 6, 2011

I cannot agree enough with any of the other reviews already on here! The girls on the front desk were absolutely fantastic!! We had not booked in advance but after reading trip advisor we headed straight to Hai Au on our arrival in Hoi An. My boyfriend and I were given a warm welcome and showed a choice of rooms.... More 

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Portland, Oregon
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 4, 2011

We feel in love with the staff at this hotel and they made our stay very enjoyable. The room was nice, clean, comfy beds and roomy. With a computer in our room it made doing net stuff fast and easy. Room came with breakfast that was very good with made to order eggs, bagette, fresh fruit, pho, bacon, etc. Restaurant... More 

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Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 4, 2011

We stayed here 3 nights and booked through agoda.com. The girls behind the desk make this place. They are very friendly and remembered our names after the first day. The rooms are tidy and clean. It is about 5 min walk to the old town and market. The staff make you feel very welcome. I will stay here again when... More 

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Melbourne
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2011

Similar to what other reviewers seem to be saying, the staff here are absolutely lovely people! They are hands down the best front desk staff of any of the places I have stayed at anywhere in the world. They are friendly, helpful (organising tours, flights, transfers, private car), have excellent english and always greeting you by name is a very... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 1, 2011

We arrived at the Hai Au for two nights and ended up staying for 4 - There's a computer with internet (not just wifi) in every room, a lovely swimming pool, bikes for "rent" (they through use of them free in with the room rate when I asked what they could do to bring the room rate down - Something... More 

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newyork
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 1, 2011

Spent 12 nights throughout Vietnam. This was by far our best hotel experience. Staff here is superior to all others. Greeted at front desk upon arrival by Yummy.....who made it a mission to see all out needs were taken care of during our stay. All of the staff consistently greet guests by name....a wonderful touch. Breakfast choices very good, rooms... More 

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Sydney, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 1, 2011

The room is big and clean. The receptionists are so helpful and friendly. They remember your name and are always smiling. My boyfriend wanted to go to the gym nextdoor but the gym people didn't speak any English. We asked the receptionists if they know how much the gym costs and they actually went with my boyfriend to the gym... More 

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London
Top Contributor
64 reviews 64 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 30, 2011

We were welcomed by very friendlyand enthusiastic reception staff especially Yumy,tamy and Anna. We had booked deluxe rooms but seemed like standard rooms as very basic slightly run down with balcony facing street Beds comfortable-firm as we have experienced elsewhere in vietnam and pillows ok, linen clean. There was wifi and computer in room. Bathroom basic,shower in bath no force... More 

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Stuttgart, Germany
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 25, 2011

It isn't the rooms or the pool which make this hotel so special, it’s the staff. From the first moment on the girls at the reception call you by your name and help you with everything you need. Even if you just want to talk, they are always there for you. You just feel like someone special. Plus the rooms... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2011

Simply one of the best places we stayed during our 3 week stint in Vietnam. The ladies behind reception helped us organise our trip, remembered our names, bought us a beautiful cake as a surprise and were generally thoroughly helpful, jolly. Our room was enormous and also had a balcony which was lovely. The location is also excellent. I would... More 

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