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Hai Au Hotel

Travelers' Choice award winner
Hotel website
576 Cua Dai Street, Hoi An 084, Vietnam
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20% off room rate
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Best prices for: 1 room 1 guest
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1,203 Reviews from our TripAdvisor Community

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Traveler rating
    676
    396
    99
    26
    6
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132
567
145
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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  • German first
  • Italian first
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  • Swedish first
  • Vietnamese first
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  • All months
    (1203)
  • Mar-May only
    (322)
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There are newer reviews for Hai Au Hotel
See the most recent reviews
Vienna, Austria
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 6, 2015

Really nothing to complain about - the staff is super friendly and helps you out with everything you need (such as laundry, food recommendations, tickets booking,...). Rooms are spacious and very clean - also the bathroom. The pool is okay but would need some more chairs. Breakfast was the best we had in Vietnam.

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 5, 2015

Our room was huge, the staff were incredibly friendly. They went ridiculously out of their way to be of assistance to us after my partner lost her wallet in the old town. We had a mysterious phone number of someone who was supposed to have her wallet so we took it back to the hotel and asked them about it.... More 

Was this review helpful? Yes 1
melbourne
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 4, 2015

When we checked in we were warned that they were in the process of renovating the rooms and apologised in advance for any inconvenience. Our room had clearly just been finished and was very nice, spacious, comfortable and with very good aircon. There was some noise from the hotel, but much worse came from a new house being built directly... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed June 1, 2015

You can find a cheaper and nicer place in Hoi An. Some guest houses are a lot friendlier and nicer, for a cheaper price. The pool was being refurbished (the main reason I had chosen this hotel initially) and the breakfast was not great. I changed after 1 night there.

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Galway, Ireland
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 25, 2015

Hoi An is a really beautiful city in Vietnam definitely one of our favourite spots on our trip around Vietnam. We stayed in the Hai Au hotel and would recommend it to any travellers. The staff were so friendly and accommodating, the room was clean and had air con. It was just a short walk to the heart of Hoi... More 

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Oxford
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 21, 2015

After a bad experience at a hotel by the river i hastily changed my 2nd night to Hai au after reading reviews. Its not far from the old town after arriving by xeom i had someone take my luggage , great welcome ,easy checkin, shown my room on ground floor. i had booked a double but the bed was two... More 

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Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

This was our second visit to this wonderful hotel. It is well situated, just outside the Old Town, close to the markets and great value for money.However, the real bonus is the lovely girls who run the hotel. They are so friendly and helpful and have a great sense of humour. Every time you pass the reception desk you are... More 

Was this review helpful? Yes 2
Penguin, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 14, 2015

We stayed for 4 nights in April/May 2015. We had come from another hotel in Hoi An which we weren't happy with. Everything about our stay at the Hai Au was great. The staff at reception were really friendly and welcoming, rooms had everything you needed and were clean and tidy. There was no elevator, staff carry luggage for you,... More 

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Boulder, Colorado
1 review
5 of 5 stars Reviewed May 14, 2015

We spent a little over two months traveling around SE Asia, and this hotel was my favorite from our whole trip. My partner and I were traveling on a budget, but keeping comfort in mind and mostly staying away from the hostel scene. For $30 a night, we had a beautiful room with a big king bed, delicious breakfast, access... More 

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Peterborough, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2015

Had a wonderful stay at this lovely hotel. Hoi An is a lovely town with lots to see and this hotel is very well placed just a 10-15 min walk from the old town with all it's shops and restaurants. The hotel is very comfortable and was just having the rooms updated as we left. There is a lovely little... More 

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Hotel Review Summarization

What travelers say

  • Old town(33)
  • Very friendly(14)
  • Fresh fruit(8)
  • HOT WATER(7)
  • Buffet breakfast(4)
  • Really nice(4)
  • Swimming pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

279 photos of this hotel

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Room/suite (85)
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Bathroom (15)
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Room/suite (6)
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Bathroom (2)
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View from room (1)
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Hotel & grounds (1)
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Other (18)
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