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Hai Au Hotel

Travelers' Choice award winner
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576 Cua Dai Street, Hoi An 084, Vietnam
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1 room 1 guest
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1,214 Reviews from our TripAdvisor Community

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Traveler rating
    683
    397
    102
    26
    6
See reviews for
133
572
147
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
  • All months
    (1214)
  • Mar-May only
    (322)
  • Jun-Aug only
    (285)
  • Sep-Nov only
    (246)
  • Dec-Feb only
    (361)
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Perth, Australia
Level Contributor
216 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really lovely place in which to stay. My room was quite large and comfortable, a little sparse of furniture, but that didn't worry me. A big bed and a good bathroom, and spotlessly clean. The free WiFi was pretty good too. The hotel is located in a narrow street that is just off the main road which... More 

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Felixstowe, United Kingdom
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely older style hotel within 5 mins walk of the older part of Hoi An. We only stayed one night but wished we could have stayed longer (we were booked to stay at An Bang beach). If we could make our plans again, we would stay here in Hoi An and get a taxi out to the... More 

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Level Contributor
95 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We had stayed here 3 years previously and it was the nicest place with the best service and best breakfast of all the places in our 10 week holiday. So back we came. Disappointing. Being renovated yet no notification of renovations until we arrived. Staff were disinterested and often not present or busy away from main desk. Nothing like before.... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Rarely impressed enough to leave a review. Unbelievably friendly and helpful staff really make this hotel a joy to stay at. Very nice and clean rooms and an impressive breakfast buffet! Staff genuinely couldn't do enough for us, would stay here again in a heartbeat.

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Melbourne, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Two star hotel with four star service. Very personalised service. Only down side no lift for older guests. Had upgrade to lower floor with larger balcony and no high bath, walk in shower. Would highly reccomend.

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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

This was the most lovely and welcoming hotel we stayed in during our time in Vietnam. We were originally intending to stay for 2 nights but extended to 4, this was mainly due to the comfort, cleanliness, value for money, helpfulness and charm of the staff and the atmosphere and cuisine of the town. Rooms were spotless and comfortable, location... More 

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Manchester
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights, didn't want to leave. Staff could not do enough for us and gave us some brilliant advise on the best places to eat and visit. Within walking distance of everywhere worth going and they got us discount for an excellent spa treatment as well as a free scooter ride to bus station when we left!

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London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hotel is a mid range/ budget hotel , staff are very helpful; note there are no lifts , although there are only a couple of flights of stairs in the property and staff help with luggage. Hotel is at least a 10 minute walk to start of town and more like 15- 20 minutes walk to the very centre ,... More 

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Bradford
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here as a base to visit Hoi An. The staff were amazing. We arrived after a long day and the staff were so friendly directing us to somewhere to eat. The restaurants that they recommended were good and highly rated on trip advisor. The room was clean and there was a pool which I enjoyed. There was a... More 

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Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a wonderful place Had the friendliest staff of any hotel we have ever stayed in Located walking distance to the old town Nice clean rooms recently renovated Spotless bathrooms Some building work going on at present but minimal disruption Lovely fresh breakfast Hotel staff greet every guest by name We have stayed in each of our 5 trips... More 

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Hotel Review Summarization

What travelers say

  • Old town(33)
  • Very friendly(14)
  • Fresh fruit(8)
  • HOT WATER(7)
  • Buffet breakfast(4)
  • Really nice(4)
  • Swimming pool(3)
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378 photos of this hotel

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Pool/beach area (7)
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Hotel & grounds (43)
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Amenities (2)
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Pool (6)
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Restaurants and Bars (7)
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Superior Double Room (18)
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Superior Triple Room (21)
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Superior Twin Room (19)
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The Hotel (18)

Management photos: Courtesy of the property manager

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Room/suite (6)
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Bathroom (2)
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Hotel & grounds (1)
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Other (18)
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