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Hai Au Hotel

Travelers' Choice award winner
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576 Cua Dai Street, Hoi An 084, Vietnam
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1,195 Reviews from our TripAdvisor Community

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Traveler rating
    670
    394
    99
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    6
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130
563
144
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Canberra, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at the Hai Au Hotel twice and have extended my stay in Hoi An both times as they made our stay so wonderful. The staff are absolutely beautiful (and are always keen for a selfie if you are ;) ), the food at the hotel is excellent, and the rooms are clean, quiet and comfortable. On my... More 

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Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 4 nights on May 2015. Very reasonable prices, and excellent staff. Rooms are nice, lots of space, and very clean. Pool is nice as well, and quite necessary when it gets hot. Breakfast is excellent. Buffet, with quite the variety of food. Location very convenient on the main road, and has bikes for hire,... More 

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Dumfries, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another good hotel on our visit to Vietnam. (Not quite sure where the photo was taken.) What was most impressive was that the staff learned our names as soon as we arrived and remembered them. And we were in a group of 20. It was exceptionally hot in Hoi An so the efficient air conditioning was very welcome, as was... More 

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Vienna, Austria
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really nothing to complain about - the staff is super friendly and helps you out with everything you need (such as laundry, food recommendations, tickets booking,...). Rooms are spacious and very clean - also the bathroom. The pool is okay but would need some more chairs. Breakfast was the best we had in Vietnam.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our room was huge, the staff were incredibly friendly. They went ridiculously out of their way to be of assistance to us after my partner lost her wallet in the old town. We had a mysterious phone number of someone who was supposed to have her wallet so we took it back to the hotel and asked them about it.... More 

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melbourne
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When we checked in we were warned that they were in the process of renovating the rooms and apologised in advance for any inconvenience. Our room had clearly just been finished and was very nice, spacious, comfortable and with very good aircon. There was some noise from the hotel, but much worse came from a new house being built directly... More 

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London, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 4 weeks ago

You can find a cheaper and nicer place in Hoi An. Some guest houses are a lot friendlier and nicer, for a cheaper price. The pool was being refurbished (the main reason I had chosen this hotel initially) and the breakfast was not great. I changed after 1 night there.

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Galway, Ireland
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 25, 2015

Hoi An is a really beautiful city in Vietnam definitely one of our favourite spots on our trip around Vietnam. We stayed in the Hai Au hotel and would recommend it to any travellers. The staff were so friendly and accommodating, the room was clean and had air con. It was just a short walk to the heart of Hoi... More 

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Oxford
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 21, 2015

After a bad experience at a hotel by the river i hastily changed my 2nd night to Hai au after reading reviews. Its not far from the old town after arriving by xeom i had someone take my luggage , great welcome ,easy checkin, shown my room on ground floor. i had booked a double but the bed was two... More 

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Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

This was our second visit to this wonderful hotel. It is well situated, just outside the Old Town, close to the markets and great value for money.However, the real bonus is the lovely girls who run the hotel. They are so friendly and helpful and have a great sense of humour. Every time you pass the reception desk you are... More 

Was this review helpful? Yes 2
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