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Hai Au Hotel

Travelers' Choice award winner
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576 Cua Dai Street, Hoi An 084, Vietnam
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20% off room rate
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Best prices for: 1 room 1 guest
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1,202 Reviews from our TripAdvisor Community

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Traveler rating
    675
    396
    99
    26
    6
See reviews for
131
567
145
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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  • Dutch first
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  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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  • Spanish first
  • Swedish first
  • Vietnamese first
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English first
  • All months
    (1202)
  • Mar-May only
    (322)
  • Jun-Aug only
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A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

We had a nice stay here, the room was comfortable and quite large. It rained while we were there but the pool looked nice. Food at the restaurant was great! They facilitated airport pick up and drop off which was a nice service and went smoothly. Everyone was really friendly. A great basic hotel not far from town center.

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Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Yes, that is the name of one of the girls on reception. "Yummy". Isn't it a great name? Such friendly staff at this hotel. I had a newly refurbished room which was superb. Also, the breakfast was fantastic! To be fair, there is some construction going on at the hotel in the day time. But it didn't effect me at... More 

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Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We booked a few nights here in late June however unfortunately we were unable to stay because they were undergoing construction. The owner Tammy said we could stay however suggested it will be too loud so suggested we stay just over the road in another hotel. We appreciated her honesty so much as most owners would do anything to just... More 

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Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Hai Au Hotel was recommended to us by a friend and we are so glad we chose this hotel. Good location, excellent rooms, very friendly staff who went out of their way to make us feel welcome, especially Tammy, Minnie Anna and Tina. The girls organised cars, taxis and helped us with all of our travel arrangements. Breakfast was... More 

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Minneapolis, Minnesota
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel! The staff was extremely friendly and helpful. I wish had more time at this hotel and in Hoi An (definitely spend at least 2 nights!) The hotel did not have our reservation that we booked through expedia when we got there but they quickly made up a room for us and let us eat breakfast while we were... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Even though they are in the middle of renovations and it is quite noisy during 9am and 3pm the staff do an amazing job at making our stay pleasant. They booked all our tours and plane flights very honestly compared to some of the inflated prices other tourists from other motels had paid. Also the new rooms are fantastic! And... More 

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Canberra, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I have stayed at the Hai Au Hotel twice and have extended my stay in Hoi An both times as they made our stay so wonderful. The staff are absolutely beautiful (and are always keen for a selfie if you are ;) ), the food at the hotel is excellent, and the rooms are clean, quiet and comfortable. On my... More 

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Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2015

I stayed in this hotel for 4 nights on May 2015. Very reasonable prices, and excellent staff. Rooms are nice, lots of space, and very clean. Pool is nice as well, and quite necessary when it gets hot. Breakfast is excellent. Buffet, with quite the variety of food. Location very convenient on the main road, and has bikes for hire,... More 

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Dumfries, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 10, 2015

Another good hotel on our visit to Vietnam. (Not quite sure where the photo was taken.) What was most impressive was that the staff learned our names as soon as we arrived and remembered them. And we were in a group of 20. It was exceptionally hot in Hoi An so the efficient air conditioning was very welcome, as was... More 

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Vienna, Austria
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 6, 2015

Really nothing to complain about - the staff is super friendly and helps you out with everything you need (such as laundry, food recommendations, tickets booking,...). Rooms are spacious and very clean - also the bathroom. The pool is okay but would need some more chairs. Breakfast was the best we had in Vietnam.

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Hotel Review Summarization

What travelers say

  • Old town(33)
  • Very friendly(14)
  • Fresh fruit(8)
  • HOT WATER(7)
  • Buffet breakfast(4)
  • Really nice(4)
  • Swimming pool(3)
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279 photos of this hotel

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