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Hai Au Hotel

Travelers' Choice award winner
2.0 of 5
Hotel website
576 Cua Dai Street, Hoi An 084, Vietnam
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Hai Au Hotel
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Ranked #29 of 92 Hotels in Hoi An
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1,151 reviews from our community

Traveler rating
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121
547
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Handy location a short walk to the old town. The rooms are big with an ensuite. Construction next door which is noisy in the daytime so look out the window before choosing. The staff are incredible. They couldn't have been more friendly or helpful. Yummy is fantastic. Ruby, Tammy and the others are great too. We were welcomed as friends... More 

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Kingston, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed our brief stay here. Clean rooms, good price, a small pool, buffet breakfast &, last but certainly not least, pleasant helpful staff. Within easy walking distance of old town. Loved Yummie - extremely knowledgeable & helpful & made a point of greeting everyone by name.

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San Diego, California
Top Contributor
200 reviews 200 reviews
100 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel in good location, we were given a room on the 4th floor, which is the top floor. We were given a family room for our stay. Nice pool and a 10 – 15 minute walk to the old quarter. It was around a 25 minute bike ride to the beach and the hotel had bikes we hired for... More 

Was this review helpful? Yes 1
Paranaque, Philippines
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel for solo or even couples and families.The rooms are clean with free welcome fruits,they have a swimming pool .The staff were very friendly and helpful.The breakfast was delicious and it was buffet style with Asian dish and continental style,the coffee here was great!The price very reasonable and worth every penny.The tours reasonably priced.They can even pick you up... More 

Was this review helpful? Yes 1
Helsingør, Frederiksborg, Denmark
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This small hotel has a roole; remembr all the guests names. It made us feel very welcomed. The small cafe made greate breakfast, and all of the staff are so friendly. Very good to the price. When I asked for seed rice, they gave it to me for free.

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Brisbane, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We find it difficult to decide about this hotel as the staff were so friendly it seems unfair to give a bad review.Lets start with the beds,they are so hard,it would have been smarter to sleep on the floor,we mentioned it and they did put a quilt on top of the mattress,but it did not help.We were on the fourth... More 

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't write many reviews on here, but I just had an incredible 3 nights at the Hai Au hotel and want to give them a big shout for it! The staff were some of the kindest and friendliest I've met, gave great advice on how to spend your stay here. The free breakfast was incredible - all you can... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Last October I was traveling alone through Vietnam and after a few days, I arrived at Hoi An after an "adventerous" flight, late at night, in the rain and feeling a bit more than frazzled. When I got to Hai Au, my moods and spirits lifted considerably as they by far have the nicest and best staff of any hotel... More 

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Bar Harbor, Maine
Contributor
12 reviews 12 reviews
8 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Everyone of the Hai Au staff bends over backwards to make your vacation as fun and enjoyable as possible! This was my third visit to the Hai Au. I'd experienced their great customer care just before Christmas and about 3 years prior, but this time I had a "long stay" of 34 days to experience the full flavor of Hoi... More 

Was this review helpful? Yes 1
New Hope, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at hai au for her birthday. The staff realized that it was her birthday upon check in (I had not notified them ahead of time), and they arranged for a cake and sang to her. They were also extremely helpful with the questions we had about hoi an, and we're able to arrange tours for... More 

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