I stayed at Hai Au hotel whenever I came to Hoi An for 3 years. The strength of this hotel is the people working here. I became best friends with a wonderful lady working there and her family is like my family now. I stayed in different rooms everytime I went there -all rooms are huge and fully equipped. I... more

I have stayed at many hotels in Vietnam but this is one of the best even if it only have two stars. This very much due to the friendly and serviceminded staff. Always with a smile and ready to serve you with advices, solve a problem or book tickets/tours. The hotel has clean and very well maintained rooms incl a... more

I have been staying at Hai Au for 3 years in a row, since 2006! Coming up from Nha Trang on an overnight bus, we reach Hoian at about 6am. The bus company was being difficult and refused to drop us off at the hotel (even though we had a group size of 10 people). Thank goodness for Ms. Kim... more

The service here was amazing. The staff are helpful and funny. You can book all sorts of plane tickets and train tickets with the girls at the desk. They even upgraded us to a bigger room for no further cost. They picked us up from our bus which was great because it was 6 oclock in the morning. Overall, the... more

Great location a short walk from pretty much all of Hoi An. Rooms were big with nice bathroom and balcony. Beds were comfortable with mosquito nets (looked quite romantic), bathrooms were large with bath and powerful hot shower. There was no reception in the room but we could leave valuable at reception. There was a pool at the hotel but... more

Friendliest staff so far, in a country full of friendly people. I would trust the staff here to look after my kids is i had to except that i know they would spoil them rotten. Fantastic. more

I lived at Hai au hotell from late August to November in 2006, the people at this hotell are very friendly and outgining. Your smile, as a result of a satisfying stay, are what they wish to see. The people at this hotell want to now the people behind the wallet, and picking up the kee in the reception, can... more

we came here for the first time in 2005 and felt very comfortable at first sight. the rooms are very good and clean (they have a fridge, tv, ac , wireless internet and long beds for western people) and a swimmingpool the staff is very kind and helpfull (and they like joking) the prices are very reasonable and they serve... more

We so welcomed here for our 3 weeks stay in Hoi An, It was wonderful.Always smiling and joking, it was really fun getting to know you!!!The hotel is top-class, one of the best on our travels.And the hotel making my friend's birthday special. more