A group of 10 friends stayed at the hotel for 3 nights in early April. The rooms were large and clean, but there were a couple of challenges that were not wanted. Firstly, there was no hot water on the block (that is, when the hot water tap was turned on, nothing came out!). Not a big deal and only... More

We booked an airport pick up and everything went smoothly from then till the airport drop off 5 days later. I am not sure if the hotel was full but it didn't seem too crowded. Yes I saw a tour or 2 go through but luckily we didn't have to check in or out at the same time. Our room... More

Stayed here for two nights in April, arrived late to find shower curtain covered with mould, dirt all around the toilet, made us wonder how clean the rest of the room would be. Would struggle to rate this as three star hotel.

Our family (2 adults 4 children) spent 9 nights at Trails and felt we'd found good value for money. We spread across 3 rooms , ground floor, easy pool access yet private and very quiet at the back of the hotel away from the road. The grounds are gorgeous and the pool is lovely and clean. We managed a good... More

We had 3 nights at the Hoi An Trails Resort and wouldn’t hesitate to stay there again. From check-in to check-out the service and friendliness of staff was very good, and we received an upgrade to a junior suite with a balcony that overlooked the road, but we didn’t find that particularly noisy at all. Both bathrooms – yes, we... More

This hotel is nearly fantastic but is let down by the lack of good management. For example they need a good person organising the breakfast. So many time the items would run out and need replenishing. Frist day I thought a large number of people had just been but the next day we were first and it was just the... More

We stayed at this resort for 5 days and absolutely loved it. The rooms were spacious and luxurious. The bathroom had a walk-in shower and also a rain shower over the spa bath. We had issues logging onto the wi-fi in our rooms, but it worked fine in the restaurant and lobby. It wasn't enough of an issue for us... More

I have finally convinced my wife that we will never stay here again. Whilst the hotel is very nice to look at and the rooms are very big, the service is well below standard. This includes all the services the hotel provides. On arrival the staff were bordering on rude. The room service staff made the bed and ran. The... More

Strangely, we booked the wrong dates for our original hotel located in Hoi An-- that's how we ended up at the Hoi An Trails Resort! It was located a little bit further (and this is not far at all) from the village, but still very close. As soon as we checked in, we received refreshing juices to drink. That was... More