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Palm Garden Beach Resort & Spa

#33 of 99 Hotels in Hoi An
Certificate of Excellence
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Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
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Palm Garden Beach Resort & Spa
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1,150 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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  • All months
    (1150)
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    (408)
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Canberra, Australian Capital Territory, Australia
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Palm Gardens to enjoy the beach and close proximity to Hoi An. Our room was ocean facing and we loved the huge comfortable bed, nice bathroom and overall space. We were lucky that the weather was a little cooler (day time 32-34 degrees) and this meant the pool cooled to a very pleasant temperature. The resort... More 

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Byron Bay, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Palm gardens had lovely rooms, attentive staff and the beach and pool are excellent places to relax and cool down. I can't say I loved the food and the breakfast buffet can get crowded. I also got a tummy bug which put me out for 24 hours. The hotel staff were concerned and sent a doctor around to check up... More 

Was this review helpful? Yes 2
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear shesheken, Thank you very much for your compliment to our hotel doctor who you met during the stay and we are much thrilled to read all ways of enjoyment you made at Palm Garden Resort. I will pass on all these comments to our team members as strong encouragement for us to continue bringing the best possible service to... More 

Adelaide, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice resort with lovely well kept gardens. Had a pool bungalow which was very nice with large rooms and very clean. Overall we were disappointed with the resort. Some staff were good, while others appeared to be unhappy and didn't got that extra step to make us feel welcome. The first few days we were there was Vietnamese School Holidays... More 

Was this review helpful? Yes
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear Heather G, Thank you for providing your comment on Tripadvisor for which I do take notes and must immediately look after of action step from all departments for improvement to ensure our team consistently provide the best service and high quality facilities as our high service standard. I am also very happy to read that you did enjoy your... More 

Bandung, Indonesia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I'd say this place was pretty nice, but not great. The pool was a highlight and the beach also pleasant . The pool water was not too warm, despite what some have said. Our 3 year old loved it and there were lots of other kids enjoying it as well. The beach was also clean, decent sand and water, but... More 

Was this review helpful? Yes 1
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear bluepondfrog, While I am very happy to hear that you found our resort pretty nice with pool and the pleasant beach, the room clean and comfortable and the ground are well kept, I do wish to take this opportunity to sincerely apologize for any of the inconvenience you encountered at your stay. I am much concerned to the outstanding... More 

Swan Reach, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Palm Garden was a luxurious resort , close to the beach and a beautiful pool close to all the rooms . The rooms were impeccably clean and serviced every day with fresh flowers and fruit. The staff at the reception desk were helpful but not very friendly. The breakfast was beautiful, with a huge array of food to choose from.... More 

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Ascot, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

If you haven't been to an Asian 5 star resort you will probably love this hotel. If, like us, you have, it will fall short of your expectations. Is it more like a four star. Rooms were very nice, except the light was so dim we couldn't read in bed. Also very poorly soundproofed - we heard every footstep in... More 

Was this review helpful? Yes 1
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear AH444, Thank you for staying with us and giving Tripadvisor reader a thorough review on your stay at Palm Garden Beach Resort, Hoi an. While we are so delighted to read that you found service of our staff especially housekeeping and gardeners very friendly, room is nice, pretty well maintained garden and the nice beach, I have also taken... More 

Perth, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 6 nights here with 4 adults & 2 children in beginnin July. Beautiful location on a great beach and big pool where you can choose to relax and unwind, but also close to bustling and awesome vibe of Hoi An town with lots of beautiful restaurants and night markets. It's really the perfect location for both worlds. We stayed... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed in 2 beach bungalows with my wife and 2 older children for a week. They were beautifully appointed with modern bathroom yet lovely traditional room with high timber ceilings. Our rooms were a leisurely 30 meters to the beach across well maintained grass and gardens. Fantastic beach, plenty of sunbeds and resort even had lifeguards on duty for when... More 

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Leicestershire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 10 relaxing nights at this hotel in March. There was nothing to fault. All the staff were extremely friendly and helpful. The hotel and gardens were immaculate. The breakfasts were most enjoyable and plenty of variety. Lovey eating places within easy walking distance. Infact we enjoyed it so much that we are going back for 15 nights next... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent 8 perfect days at Palm Gardens which unfortunately had to end on the 8th of July. My husband and I travelled there with our 2 daughters and their respective families and we all loved it. This resort left us wanting for nothing. The rooms were clean, extremely comfortable and serviced daily, complete with turn down service in the evening.... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(9)
  • Pool area(5)
  • Life guards(3)
  • Staff were friendly(3)
Questions? Get answers from hotel staff and past guests. Ask a question

823 photos of this hotel

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Hotel & grounds (186)
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Room/suite (105)
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Other (153)

Management photos: Courtesy of the property manager

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Pool/beach area (4)
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Business center/function rooms (1)
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Dining (5)
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Hotel & grounds (6)
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Bathroom (4)
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Room/suite (5)
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View from room (1)
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Other (9)
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