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Golden Sand Resort & Spa Hoi An

4.5 of 5
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Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Golden Sand Resort & Spa Hoi An
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Ranked #67 of 100 Hotels in Hoi An
A recent review
3 of 5 stars Reviewed August 23, 2011
gracebertalli Melbourne, Australia
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Golden Sand Resort & Spa Hoi An
See the most recent reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 1, 2011

No service! We stayed for 14 nights, and have never been so happy leaving a place. The staff at the hotel do not like guests, and ignores you. No smiles and happines. You do not feel welcome at this hotel!

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Jani1234, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you so much for your concise review, I am so sorry to hear about your dissatisfaction and I hope you could accept my sincere apologies on behalf of all of us here at Golden Sand Resort. I have held a meeting focused solely on your review... More 

Dublin
Level Contributor
91 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed August 30, 2011

Stayed here in January. Rooms was damp and smelly even though we booked a Deluxe room. Staff were a bit flustered when asked about changing. I look at 2 other rooms but this was the same issues in all the rooms I saw?? I asked for a burner to be sent to the room as they are all over the... More 

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SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear ColinandDidier, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems. Your staying was January so now is September and our rooms are updating day by day, no smell and damp. We hope to welcome you back... More 

Travelers are raving about these Hoi An hotels

Melbourne, Australia
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed August 23, 2011

We stayed here last week for 3 nights booked though Agoda. We requested for a double room being a couple. We were 100% certain we didnt receive no double room available email from either Agoda or the resort but the reception insists that they confirmed with Agoda & it's up to us to check with agoda. They didnt provide any... More 

Was this review helpful? Yes
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Gracebertalli, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you for your valuable feedback we are always very appreciative of guest who take the time and effort to share their experiences with us. We also have taken note of the areas you have mentioned for improvement and will work hard to take the corrective actions.... More 

Limassol, Cyprus
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 13, 2011

I am currently on my 3rd day our of 7 (ROOM 1110) staying in this hotel and I have realised that despite its beautiful grounds, its services need a lot of work to be improoved. I am a travel agent and i have seen many 5-star hotels. This is definately not a 5-star standard ! I am not going to... More 

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear TravelAgent-CY, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems. Cleary we were not performing to our usual standards and I have reviewed your feedback in detail with relevant department, we will be sure to focus... More 

Christchurch, New Zealand
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 13, 2011

This hotel optimizes what a good holiday is all about. The pool is huge and beautiful with the beach right next to it you can take your pick. The food was very good and staff extremely friendly. The rooms are a very good size and well equipped. Highly recommend this hotel.

Was this review helpful? Yes
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear NZSwanns, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you so much for your kind comments. We are pleased that you enjoyed the hospitality and in particular the culinary offerings and had a pleasant stay at our resort. Thank you again for staying with us and we hope to welcome you back soon. Best wishes,... More 

Wellington, New Zealand
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 11, 2011

We stayed here for 4 nights at the end of a 2 week holiday in Vietnam. To say we were dissapointed would be an under-statement; after the lovely accomodation we had elsewhere expectations were high as this was a lot more expensive. At $130 USD per night we were told we were getting a discounted rate for the "superior" room.... More 

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear PJH_CTK, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you for your valuable feedback we are always very appreciative of guest who take the time and effort to share their experiences with us. I would love to inform you that Golden Sand is changing all TV, set up new DVD players, ...... For the Internet... More 

Au, Austria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 9, 2011

Everything about our experience here was fantastic. The buffet breakfast was so good, the staff were friendly and attentive. Especially, the pool was amazing. Everything about this place worked for us, the room was great with ocean view. Highly recommend this place and we will be back next year

Was this review helpful? Yes 2
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Tom M, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you very much for staying with us, we so glad that you thoroughly enjoyed your stay and we appreciate your review and surely it helps others to imagine the resort for themselves. We are looking forwards to welcome you again to Golden Sand in the... More 

virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 3, 2011

I wish I would have listened to the bad reviews from tripadvisor, instead of listening to Frommers. We stayed here last week for 5 nights and I could not wait to leave. Not many positive things about it, other than nice beach, nice grounds and pool. that is it. I would have left and checked in somewhere else, but I... More 

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear PJB_9, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. We appreciate you taking the time to post your review on TripAdvisor regarding your recent stay at Golden Sand Resort and there are some comments were not entirely accurate to which we would like to respond. Firstly, you had a long trip from Ha Noi to Ha... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed July 26, 2011

We stayed at this resort there was a group of us for a 40th birthday party. We had a total of 38 guests a mixture of Adults and children. The accomodation was clean, the service excellent and the rooms had everything we needed and very spacious.

Was this review helpful? Yes
SBGSHoiAnVietnam, General Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Shellbenno, Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. We are very delighted to hear that you enjoyed your stay with us at our beautiful Resort in Hoi An. Thank you for your kind comments which I will share with all our associates at the resort , who in return will certainly be much motivated by... More 

Brisbane, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 26, 2011

Checked in for our anniversary, for 5 nights. The bad: Really too expensive for what it is, Average breakfast Rude staff - very lazy Bit far from Hoi An with a shuttle that is infrequent Rooms are small and dated, our aircon and wifi was broken The good: The beach / pool - that's it!!!!

Was this review helpful? Yes
Goldensand060, Manager at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Mr. Lucy Tom, Thanks for your feed back, we will bring up to the management regards our staff training. Best regards. DOSM More 

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