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Swiss-belhotel Golden Sand Resort & Spa

4.5 of 5
Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
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Swiss-belhotel Golden Sand Resort & Spa
Ranked #36 of 71 hotels in Hoi An
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498 reviews from our community

Traveler rating
    162
    147
    88
    72
    29
See reviews for
Families
138
 
Couples
188
 
Solo
12
 
Business
13
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
pratts bottom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 21, 2013

We had been staying in the Victoria ,just down the road for the first 3nights of our stay in hoi an ,and then booked in to the Swiss,bel hotel .. Well it's not 5 star , but I think it promotes its self as a 4 star , we got it cheap on line , the room was cleaned and... More

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 25, 2013

Dear nickyPrattsBottom, Warmest Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you for your valuable feedback we are always very appreciative of guest who take the time and effort to share their experiences with us. We have taken note of the areas you have mentioned for improvement and will work hard to take the corrective actions.... More

Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 20, 2013

We arrived at the hotel at 3pm and were told that the room was not ready yet, waited in the foyer for half an hour while the room was cleaned and then the Manager supposedly checked the room personally.When the room was finally ready we found we had no towels at all,the bed looked unmade (were the sheets even clean... More

Was this review helpful? Yes 2
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 24, 2013

Dear Scott D, Warmest Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you for your valuable feedback we are always very appreciative of guest who take the time and effort to share their experiences with us. We have taken note of the areas you have mentioned for improvement and will work hard to take the corrective... More

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Launceston, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 16, 2013

I'm unsure if the Golden Sand Resort is amidst a transition phase of ownership - but whatever it is, the stay I endured here was extremely disappointing and a far cry from a 5 star resort OR experience. I am a travel writer reviewing a number of hotels on the strip of beach in Hoi An, and this was by... More

Was this review helpful? Yes 2
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 24, 2013

Dear BrookeSaward, Warmest Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you so much for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems. We will have more and more training for all staff and make sure you will feel happy for next time. Thank you again... More

Brookstead, Queensland, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 16, 2013

The swiss-belhotel at Hoi An was our little bit of luxury on our 14 day trip to Vietnam in April. We stayed there for three nights in the middle of a 6 night stay at Hoi An. The lobby and surrounds are truly lovely. Beautiful big swimming pools, high ceilings with enormous fans, marble floors - everything that you would... More

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 23, 2013

Dear Shelley F., Warmest Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you for your honest review, complimenting what you enjoyed while providing us with constructive criticism, We strive to make the Golden Resort experience as perfect as possible, so we apologize for not being able to do so during your stay. We also have prepare... More

Christchurch, New Zealand
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

The resort has a lovely garden setting with large rooms with balcony's, mine had views through the palm trees to the sea and was private and quiet. The staff are wonderful, friendly, delightful, especially Lieu, Ty, Tuoi in the restaurants and He and Nga my sweet housemaids. My enduring memories of my stay will be these lovely ladies and I... More

Was this review helpful? Yes
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 23, 2013

Dear BJB 1956, Warmest Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you so much for the very kind review. It was reviews like this that make our job truly worthwhile, we are so happy to know your stay was nothing short of spectacular. I am extra proud of the staff that put their heart into... More

sydney
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2013

Hotel is getting a bit old and tired looking. The main concern for me was that the tiles around the pool are very very slippery. I would have been very concerned staying here with small children. This is such a shame as they had a great pool area for the kids. They were always running out of pool towels and... More

Was this review helpful? Yes
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 23, 2013

Dear Kimds, Warmest Greetings from Swiss-belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you so much for your concise review, I am so sorry to hear about your dissatisfaction and I hope you could accept my sincere apologies on behalf of all of us here at Golden Sand Resort. In fact, we have purchased a hundred of pool... More

Vancouver, BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 13, 2013 via mobile

Nice lobby and reception. Rooms dated with peeling laminate. Bathrooms dirty with poor water pressure. Pool is large, but dirty. Service is poor and breakfast buffet is below average (with no service). There must be better resorts in the area.

Was this review helpful? Yes 2
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 15, 2013

Dear Ryan R, Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Thank you very much for your comments and we are always very appreciative of guest who take the time and effort to share their experiences with us. We have taken note of the areas you have mentioned for improvement and will work hard to take the... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 12, 2013 via mobile

There's no doubt that this used to be a top notch hotel. The signs of wear and tear are showing and whilst it may be that it's the end of the season, Golden Sand needs some money spent improving the public areas around the pool, in the pool itself and beside what was the beach area and is now a... More

Was this review helpful? Yes 2
See 4 more reviews by ChunkyW for Hoi An
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 15, 2013

Dear Trip Advisor member, Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. I would like to thank this guest for his or her complimentary review of the Golden Sand Hoi An. However, there were a comment that were not entirely accurate to which I would like to respond. The shuttle bus in our resort are complimentary for... More

Cairns
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 11, 2013

We arrived around dinner time at the hotel and were greeted with a cool drink and refreshing towel. After checking into our spacious room, we headed to one of the restaurants for dinner. It was explained that they were refurbishing the hotel at the time and only of the restaurants would be open, which was fine with us. After dinner... More

Was this review helpful? Yes
See 2 more reviews by Cynth72 for Hoi An
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 15, 2013

Dear Cynth72, Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. It was with great pleasure to read your comments on Trip Advisor, we are pleased to read you had such a memorable time at our beautiful resort in Hoi An. We wish you all the best and You will always have a place to stay at Golden... More

Bath, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

Have just returned from spending a wonderful 5 days at this hotel, and could easily have stayed there for another week at least. The location is stunning - right on the sea front with lovely views, and a short taxi away from Hoi An. Yes it doesn't have it's own beach any more, but it's only a 60 seconds walk... More

Was this review helpful? Yes 1
SBGSHoiAnVietnam, General Manager at Swiss-belhotel Golden Sand Resort & Spa, responded to this review
April 15, 2013

Dear Bluefish42, Greetings from Swiss-Belhotel Golden Sand Resort & Spa Hoi An, Vietnam. Your description of Golden Sand Hoi An is very pleasing, we are extremely happy to hear you found everything so possitive. Our location and services are excellent and we always try to improve our quality day by day. Thank you and hope to welcome you again in... More

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Hotel Summarization (Beta)

What travelers say

  • Shuttle buses(25)
  • Pool area(9)
  • Very good(8)
  • Breakfast buffet(7)
  • Great location(4)
  • Old town(4)
  • Sea Breeze(3)
  • Star hotel(3)

Additional Information about Swiss-belhotel Golden Sand Resort & Spa

Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotels in Hoi An
#14 Luxury Hotels in Hoi An
#21 Romantic Hotels in Hoi An
#25 Family Hotels in Hoi An
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
With 212 chalet like buildings housing the hotel rooms and suites and each of the room has a private balcony with garden view or ocean view. The originality of the Resort is 16 Suite rooms "the Hidden Charm of Golden Sand" as said by a guest. In addition, there are 196 Deluxe and Superior rooms. Their decoration is simple but warm and luxurious with Twin or King Bed, the bathroom has both bathtub and shower. 150m is a longest swimming pool in the Central Viet Nam and two swimming pools for Children, two restaurants serving delectable Vietnamese and Continental Cuisine. Tennis, mountain biking, scuba diving, accolade winning Vietnamese cooking classes and a wide range of well organized daily excursion options are available await at this fabulous hotel and a PADI licensed SCUBA diving operation. Kid's club for children as Kite flying, sand painting and mask painting…We open more facilities to satisfy the guest’s relaxation and open tour to discover Hoi An and neighbouring beautiful sites as My Son Sanctuary, the former imperial city of Hue, and the mystical Phong Nha caves in Quang Binh province… it is really a destination with 4 world culture heritages. With more than 11 private room for ladies and gentlemen, the Scentual Spa offers you and your body the vitality and energy to reach your physical peak. You can soak in a Jacuzzi bathtub and let loose as the skilled hands of professional therapist drive your stresses away. You can also get a massage outside while listening to the waves, eyes half closed under the shade of a palm tree. ... more   less 
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Also Known As:
Swiss-Belhotel Golden Sand Hotel
Swiss-Belhotel Golden Sand Resort And Spa
Swiss-Belhotel Golden Sand Hotel Hoi An
Swiss Belhotel Golden Sand Resort
Swiss Belhotel Golden Sand Hotel

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Swiss-belhotel Golden Sand Resort & Spa
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