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All 80 Hoi An hotels

Golden Sand Resort & Spa Hoi An

4.5 of 5 Resort   |   Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
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Ranked #53 of 80 hotels in Hoi An
A recent review
3 of 5 stars Reviewed July 15, 2014
Amanda N
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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There are newer reviews for Golden Sand Resort & Spa Hoi An
See the most recent reviews
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 15, 2014

Despite much feedback on this site about service this hotel seems to be unable to provide even the most basic courtesy to their customers at the time of check in. This hotel is by far the most disappointing reception we have received in all of Vietnam. The staff at reception were disinterested in ensuring we were welcomed, they were in... More

Was this review helpful? Yes 1
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Amanda N, Warm Greetings from Golden Sand Resort & Spa. First of all, we would like to thank you for choosing to stay at Golden Sand Resort and Spa. Thank you for offering your feedback on your experience in our service. We apologize that your expectations were not met the standard of services. We assure you that we have... More

Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 13, 2014

Firstly let me say our family has travelled to several resorts across Asia, including Thailand, Bali, Lombok, Singapore and Malaysia so we have some idea on value for money and service standards. We are not whinging Aussies, just stating some facts and what you can expect if you stay here. We arrived at Golden Sands Resort for an eight night... More

Was this review helpful? Yes 2
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear defa01, Thank you for staying with us and for your review. We apologize for the inconvenience you experienced during our sea-wall construction. Unfortunately, during this time we are required to take the safety precautions necessary in order to satisfy the government. Thank you for offering your feedback on your experience in our service. We apologize that your expectations were... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 13, 2014 via mobile

Traveling from Australia to Hoi An only we booked what we thought will be a relaxing resort holiday but arrived to find out that there was major construction works. Complained to the management and all they could say was they had to do it for the govt. this is fine, but why not advise potential guests rather than being dishonest... More

Was this review helpful? Yes 3
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Linnyberger, Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam. First of all, we would like to thank you for choosing to stay at Golden Sand Resort and Spa during your recent visit to Hoi An, and for sharing your comments with us. We apologize for the inconvenience you experienced during our sea-wall construction. Unfortunately, during this... More

Benalla, Australia
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 12, 2014

My mother and I travelled from Aus to have a relaxing holiday in Hoi An for 7 days and were not advised prior that there were massive works being undertaken. It disrupted our entire stay with no quiet enjoyment at all. Even tried to have a massage (and had to pay the full price) but got moved 1/2 way through... More

Was this review helpful? Yes 2
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear BelindaB212014, First of all, we would like to thank you for choosing to stay at Golden Sand Resort and Spa and for sharing your comments with us. We apologize for the inconvenience you experienced during our sea-wall construction. Unfortunately, during this time we are required to take the safety precautions necessary in order to satisfy the government. We are... More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 10, 2014

We stayed here for 4 nights. 3 nights the air conditioner was so noisy we couldn't sleep. We alerted them to the problem on the first night, but weren't moved until the last night. There were large queues for breakfast every day. The pool was great and the place looks good, but service was generally lacking. It appeared understaffed and... More

Was this review helpful? Yes 1
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Jodi G, Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam. First of all, we would like to thank you for choosing to stay at Golden Sand Resort and Spa. We apologize for the inconvenience you experienced during our sea-wall construction last week. Unfortunately, during this time we are required to take the safety precautions necessary in... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 6, 2014 via mobile

The hotel and it's grounds may be amazing but the staff really let down this hotel. The majority of staff are OK but other staff members are quite rude. We requested a towel from one of the pool attendants, and after hearing us walking away and doing nothing. The other staff members are very slow to act on your requests.... More

Was this review helpful? Yes 3
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear 007forest, Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam. It is with great pleasure to read your comments on tripadvisor, and we are glad that you enjoyed staying with us. We are sorry to hear about your experience here and will bring this to the attention of the respective managers. We will be sure to address... More

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 5, 2014 via mobile

The hotel is built along a superb oceanfront pool overlooking the coastal islands. Rooms are set amid beautiful gardens. The setting is impossible to fault. Our room was modern and very comfortable, although the shower/bath area was showing some signs of age. Excellent free wifi signal in the room. There was also wifi throughout the resort. The staff, by and... More

Was this review helpful? Yes 1
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Forest4, Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam. It is with great pleasure to read your comments on tripadvisor, and we are glad that you enjoyed staying with us. It will be our pleasure to share your kind comments with the Management Trainee team, as there is no better motivation than the message of a... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 5, 2014

The pool was amazing! Followed by great desk service with a delicious breakfast. Unfortunately the service across from the pool was slow but if you just ask they will come and check on you. Make sure to book the shuttle bus to go into town and return it's free. The little shop across the road does wonderful food and have... More

Was this review helpful? Yes 1
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear Debbie M, Warm greetings from Golden Sand Resort & Spa Hoi An, Vietnam. We appreciate you sharing your enjoyable time with us here at Golden Sand Resort & Spa. We strive to offer the finest in service and amenities to make every stay a pleasant and memorable one. Thank you for your generous comments and we hope you will... More

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 4, 2014 via mobile

I have very mixed feelings about this hotel. If you are expecting a hotel on the beach DON'T. Between the hotel and the ocean there is a beautiful pool, a couple of metres of grass and then about 4 metres of sand. This is followed by a rope fence and then a stone retaining wall that goes down on a... More

Was this review helpful? Yes
GSHoiAnVietnam, The Management Team at Golden Sand Resort & Spa Hoi An, responded to this review

Dear magpie59, Warm Greetings from Golden Sand Resort & Spa Hoi An, Vietnam. First of all, we would like to thank you for choosing to stay at Golden Sand Resort and Spa during your recent visit to Hoi An, and for sharing your comments with us. We apologize for the inconvenience you experienced during our sea-wall construction last week. Unfortunately,... More

Hanoi
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 4, 2014

Just visited this beautiful resort last June with my friends. Pros: Good location, friendly staff and beautiful big pool. Cons: the beach in front is unable to use. Some part of resort are under construction, but luckily my room is ok. (some of my friends' room were noise and had no view at all). Room is simple but clean. I've... More

Was this review helpful? Yes 1
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  • Shuttle buses(16)
  • Very good(5)
  • Pool area(3)

Additional Information about Golden Sand Resort & Spa Hoi An

Address: Thanh Nien Rd., Cua Dai Beach, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Golden Sand Resort & Spa Hoi An 4.5*
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Also Known As:
Swiss-Belhotel Golden Sand Hotel Hoi An
Swiss-Belhotel Golden Sand Resort And Spa

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#16 Top resorts Hotel in Hoi An #17 Luxury Hotel in Hoi An #20 On the Beach Hotel in Hoi An #26 Spa Hotel in Hoi An
Hotel Class
Official Description (provided by the hotel)
With 212 chalet like buildings housing the hotel rooms and suites and each of the room has a private balcony with garden view or ocean view. The originality of the Resort is 16 Suite rooms "the Hidden Charm of Golden Sand" as said by a guest. In addition, there are 196 Deluxe and Superior rooms. Their decoration is simple but warm and luxurious with Twin or King Bed, the bathroom has both bathtub and shower. 150m is a longest swimming pool in the Central Viet Nam and two swimming pools for Children, two restaurants serving delectable Vietnamese and Continental Cuisine. Tennis, mountain biking, scuba diving, accolade winning Vietnamese cooking classes and a wide range of well organized daily excursion options are available await at this fabulous hotel and a PADI licensed SCUBA diving operation. Kid's club for children as Kite flying, sand painting and mask painting…We open more facilities to satisfy the guest’s relaxation and open tour to discover Hoi An and neighbouring beautiful sites as My Son Sanctuary, the former imperial city of Hue, and the mystical Phong Nha caves in Quang Binh province… it is really a destination with 4 world culture heritages. With more than 11 private room for ladies and gentlemen, the Scentual Spa offers you and your body the vitality and energy to reach your physical peak. You can soak in a Jacuzzi bathtub and let loose as the skilled hands of professional therapist drive your stresses away. You can also get a massage outside while listening to the waves, eyes half closed under the shade of a palm tree. ... more   less 
Number of rooms
212

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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