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Grand Excelsior Sharjah

Certificate of Excellence
King Faisal Street, Sharjah 61191, United Arab Emirates
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1 room 1 adult
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Grand Excelsior Sharjah
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252 Reviews from our TripAdvisor Community

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Dominican Republic
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Worst 5 star hotel experience I have had in my life. At check in nobody seems to know what to do and gave me a wrong room which they changed for me after from the room. As having access to executive lounge, there was one lady who was very friendly but what was offer was something I would see in... More 

Helpful?
Thank Steve K
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear Steve K, Thank you for taking the time to give us your feedback. I am sorry to hear that you were disappointed from your stay with us. Please accept our sincere apology for the short falls that occurred during your stay. I would very much welcome the opportunity of discuss these further and have sent you a message through... More 

Budapest, Hungary
Level Contributor
10 reviews
3 of 5 stars Reviewed 1 week ago

The room was upgraded without extra charge upon arrival, spacious rooms and basic kitchen available. Also bathroom was clean and well equipped. Our problem was that the hotel was not easy to find by our taxi driver arriving from Dubai airport. Also, distance to Dubai downtown area was long, roughly 80-100 dirhams one way. Hotel provided a free shuttle to... More 

Helpful?
Thank gijanos69
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear gijanos69, Thank you for reviewing us on tripadvisor. We are glad to hear that you appreciate the size of our rooms and its cleanliness that we endeavor to keep as per standard. Also, you found our breakfast buffet selection is fairly good. As for our location, we attempted to make it easy by placing many clear and visible signage,... More 

London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We must admit we were lucky for the second time to have chosen this fantastic hotel to spend few days of holiday. The spacious room gives is breath-taking and gives you good feeling of tranquility. The staff especially at the reception desk were very understanding and helpful. The free WiFi was a big bonus although it was weak in the... More 

Helpful?
Thank averrhoes2015
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear averrhoes2015, Thank you for taking the time to post your reviews in Trip Advisor during your recent stay at our hotel. We are indeed delighted to welcome you back the second time to spend few days of holiday. We are very proud to say that our hotel has one of the most spacious rooms overlooking the Khalid lagoon. Free... More 

Ahangama, Sri Lanka
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel was nice, and the staff was very helpful. We spent two nights. The hotel is located in a quiet area. Unfortunately the hotel is far away from the metro, so we had to take a taxi to the nearest metro station. If you dont mind taking taxi everywhere you are going its a good hotel. The rooms are... More 

Helpful?
Thank Marie I
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear Marie I, Thank you for sharing your comments with us. We greatly appreciate your comments about the hotel's location, which is in the heart of the city of Sharjah. Going to the nearest metro station will not be a hassle. Our concierge staff can assist you to get a taxi any time of the day. Another option to explore... More 

Nieuw Vennep
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Location: in the middle of Sharjah, fairly far from malls and beaches. Quiet neighbourhood. Spacious rooms, good furniture, all necessary amenities. Staff friendly, yet make sure to get proof of mini-bar contents, as we were accused of having knicked a can of red bull that a) had not been in the mini-bar and b) we, being middle-aged, would have never... More 

Review collected in partnership with Amoma.com

Helpful?
Thank Carsten S
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear Mr. Schmiegel, Thank you for sharing your comments with us. Please accept our sincerest apologies for the last minute unpleasant experience during the check-out. We had thoroughly investigated the incident and have taken the necessary steps to ensure that this situation does not recur. Thank you for replying back to our email. Looking forward meeting and welcoming you back... More 

Wendover, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We wanted somewhere cheap but good to stay as we had a 24 hour layover in Dubai on the way back from Australia. The room was large and comfortable Staff very helpful Breakfast OK In my opinion this is not a 5 star hotel more like a 3 star Compared to the luxury Dubai hotels this is a poor neighbour... More 

Helpful?
Thank Di W
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear Di W, Thank you for letting us know your comments regarding the breakfast and we apologize that we didn't meet your expectations. We are on the process of printing new menus for all our outlets with wide selection of international cuisines suitable to all palates. We invite you to come visit us again try to our new menus.We can... More 

Ourimbah, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

This Hotel was included in our Tour. Very happy in this Hotel. Our room was very large and clean and comfortable.Breakfast was included that we enjoyed. The very lovely Joanne looked after us every time at Breakfast and made us most welcome and great service. All the staff very welcoming and helpful and friendly. Thank You

Helpful?
Thank Glen D
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear Glen D, Thank you for sharing your great experience with us. It is nice to know that were very happy with room inclusive with breakfast buffet in your reservation. We make sure our valuable guest like you enjoy their stay by offering the best service from our great team. Looking forward for your return visit at Grand Excelsior Hotel... More 

Eindhoven, The Netherlands
1 review
4 of 5 stars Reviewed December 17, 2015

We stayed in Grand Excelsior Hotel for almost a week. The rooms were clean and big, the staff was very friendly and very, very helpful. The first day, we had breakfast, but the breakfast was quite bad. So we contacted the manager and told him our experience. They took it very serious. The day after, we had a lovely breakfast.... More 

Helpful?
Thank bas l
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear bas l, Thank you for taking time to post your review on Trip Advisor. We are delighted to know that you were happy with the service of the staff. We also appreciate that you brought to our attention regarding your comments about the breakfast. Rest assured that we will continue to improve the quality and variety of food. We... More 

1 review
4 of 5 stars Reviewed December 16, 2015 via mobile

I came to this hotel, I liked the warm welcoming and the provisional attitude of the staff there specially Halim. The hotel is quite and helps in gaining focus. Nicely situated not far from the Sharjah lake. In fact the room we have been given was overlooking the lake.

Helpful?
Thank ihsihs
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear ihsihs, Thank you for sharing with us your positive review. It was indeed our pleasure to provide you with the warm hospitality you deserve. The service we provide makes the hotel stands out. Next time you visit Sharjah, we will be delighted to welcome you back. Warm regards, Tarek S. More 

Al Khobar, Saudi Arabia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 14, 2015

Everything was just amazing, you don`t need anything else with such friendly staff and helpful front office and tastey fooooood... thank U all. we will be back next year sure. forget to ad free parking and free Wifi ....

Helpful?
Thank Niz74
Tarek S, Front Office Manager at Grand Excelsior Sharjah, responded to this review

Dear Niz74, Thank you for posting your very nice feedback on Trip Advisor. We appreciate your time to share your great experience with us. The hotel team will continue to strive for excellence to cater to guests like you to come back to our hotel. Please do invite your family and friends as well to visit Grand Excelsior Hotel Sharjah... More 

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