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All 11 Al Ain hotels

Al Ain Rotana Hotel

5.0 of 5 Hotel   |   Sheikh Zayed Rd, Al Ain, United Arab Emirates
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81%
Ranked #1 of 11 hotels in Al Ain
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Alessandro P
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328 people have reviewed this hotel

Traveler rating
    166
    99
    37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not much to say......in Al Ain, the Al Ain Rotana Hotel is the BEST OF THE BEST...from A to Z......you will not regret. Very nice and spacious rooms and the service overall is excellent. All the Staff are properly trained and are all very professional and respectful with a big sense of hospitality.

Was this review helpful? Yes
AlAinR0tana, Executive Assistant Manager at Al Ain Rotana Hotel, responded to this review

Dear Mr. Alessandro, Thank you very much for your positive feedback about your sojourn at the Al Ain Rotana Hotel. It is a pleasure to read that you have enjoyed the comfort of your room and our services. Your comments will definitely be shared with our team, as they inspire us to continue our efforts in providing excellent service. The... More

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Spent one night during the weekend with my 15 years old niece, the location is perfect, very close to the Zoo and Jabal Hafeet. The room was clean and the bed very comfortable ;), Breakfast was great!

Review collected in partnership with this hotel

Was this review helpful? Yes
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user “Zanzouna963”, Thank you very much for taking the time to give us your positive review about our hotel. We are delighted to know that you have enjoyed your sojourn with us and hope to welcome you back again very soon at Al Ain Rotana. Best regards, Ayman Gharib General Manager More

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

We were welcomed and helped by Farhan at the front office who is absolutely outstanding. Beside of being extra polite and professionnal, he is always ready to help and is a very good value for the Hotel. The breakfast was very good and the bed is amazingly confortable. Will recommend this hotel.

Review collected in partnership with this hotel

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Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed 1 week ago

We booked our room online in advance and all was confirmed by email. We even received a call from the hotel asking us if we would like to join a party they are having on the night of our arrival. BUT, upon arrival and while checking in, we were told there is not booking for us!!! We asked to speak... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user “I H”, Thank you very much for getting in touch with us and for your constructive feedback. We truly apologize for all the inconvenience caused with your booking and room allocation. I’d be delighted to directly talk to you in this regard, please feel free to contact us at alain.hotel@rotana.com. We are looking forward to welcoming you... More

Nizwa, Oman
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent our summer holiday again this year at Rotana. This was by far our best experience. The management upgraded us to a Studio in the Falj Wing. The Falaj pool is one of the best pools I have ever experienced. The night time fiber optic light display is one of a kind that I have never seen. The lifeguards... More

Was this review helpful? Yes 1
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user “Steven_6350”, We would like to thank you very much for your positive review. It is a great reward to read that you’ve enjoyed your stay with us and appreciated the quality of service, your room, our restaurants and our staff. We always try to do our best to make sure our guests have the best experience while... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff were very friendly and helped us in everything and were very keen in helping us when we had any small little trouble. The location was very beautiful and the price is soo affordable that its hard to say no.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user “Shahbaz B”, Thank you for your positive feedback about your recent sojourn at Al Ain Rotana. We are pleased to know that our services met your expectations and hope to welcome you back soon to our hotel. Best regards, Ayman Gharib General Manager More

Portoroz, Slovenia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel for a “switch-off” weekend and I was not particularly impressed by the hotel in general. Hotel is nicely located and upon arrival we did not have any issues to locate the hotel. Upon check-in the clerk was not really helpful, normal check-in process was done without any explanation about the facilities nor what is included... More

Was this review helpful? Yes 1
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user “One_2_Big”, Thank you for taking the time to review our hotel. We are extremely sorry to hear that you have not fully enjoyed your stay with us, and experienced such incidents that are definitively not representing our usual service standards. We will take your constructive feedback seriously and the same will be shared with the concerned Department... More

Al Ain
1 review
5 of 5 stars Reviewed 2 weeks ago

friendly staff, dining is great. you gotta pay extra for internet which is not uncommon in UAE. i stayed there for one month for business and everyone was exceptional. plan to visit again whenever possible

Review collected in partnership with this hotel

Was this review helpful? Yes
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user “Mohamed A”, Thank you very much for your positive feedback. We are looking forward to welcoming you again at Al Ain Rotana. Best regards, Ayman Gharib General Manager More

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When my family and I got there we arrived around 15:00 pm and Check In was suppose to be at 14:00. The room was still not ready and there excuse was because they were upgrading us and the rooms weren't clean, which obviously you appreciate however we didn't want to wait for 2 hours so we told them we wanted... More

Was this review helpful? Yes 1
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor User “Chelsea P”, Thank you very much for and I would like, first of all, to thank you for bringing this matter to our attention. We are sorry to know about the inconveniences experienced during your arrival and relative miscommunication happened between you and our staff. Please accept my apologies as these do not represent our normal standards,... More

Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went in with friends to Al Ain for a long weekend so we decided to stay in Al Ain Rotana. We booked two rooms, was supposed to book a Chalet but it was fully booked because of Eid Celebration. The rooms were in good shape that has 2 queen sized beds and a veranda with the view of the beautiful... More

Was this review helpful? Yes
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor User “Franz PH”, Thank you very much for taking the time to review our hotel. We are extremely pleased to know that you and your friends enjoyed your sojourn with us during Eid time. We are looking forward to welcoming you once again at Al Ain Rotana Hotel. Best regards, Ayman Gharib General Manager More

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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Rd, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $
Hotel Class:5 star — Al Ain Rotana Hotel 5*
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day.This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. ... more   less 
Number of rooms
246

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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