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Al Ain Rotana Hotel

#4 of 12 Hotels in Al Ain
Certificate of Excellence
Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
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Al Ain Rotana Hotel
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521 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (521)
  • Mar-May only
    (161)
  • Jun-Aug only
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  • Sep-Nov only
    (113)
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Abu Dhabi, United Arab Emirates
1 review
2 of 5 stars Reviewed 2 days ago NEW

Had my second stay at this hotel this weekend for a golf tournament they supported. Because I was playing golf my wife had to check in alone. She arrived at 1300 but the room was not ready until 1520. The check in staff were rude and unapologectic. Bags were not taken to the room so my pregnant wife had to... More 

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Dubai, United Arab Emirates
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The place is amazing! Its location is very accessible in the main road and very easy to find, about 1.5 hrs drive from Dubai. We celebrated my uncle and aunts birthday at the resort. We arrived an hour earlier and tried to do an early check in. Well, I was entertained by one of their front desk staff named Ramesh.... More 

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Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

This hotel chain does not have 5 star hotel service proficiency. All staffs are very casual and unprofessional. Hotel is old and getting renovation all the time. This means noise. Nights are filled with local guests coming into eating cheap meal deals and smoking so not so restful atmosphere for holiday or family time. Food is very bad compared to... More 

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AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor A K, Thank you for writing a review related to Al Ain Rotana hotel. We are very sorry to know you had a disappointing experience with us. We have shared your comments with the entire team as we need to learn from our shortfalls and do our best to avoid similarities in the future. We hope you will... More 

1 review
3 of 5 stars Reviewed 1 week ago

Stayed for two nights during eid. First the room service entered the room without permission and we are two muslim girls so we didn't feel safe for the remainder of our stay and had to use all the locks. Then breakfast wasn't fully served on the first day and the staff didn't bother to inform us . We also requested... More 

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AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms. Yasmin, Thank you for taking the time to write a review related to Al Ain Rotana Hotel. We are concerned to know we have disappointed you during your recent stay with us. We are currently looking at what went wrong and see how we can learn from our shortfalls in order to avoid similarities in the future. Could... More 

Al Ain
1 review
5 of 5 stars Reviewed 1 week ago

We where on a road trip around the UAE, with one overnight stay at the Al Ain rotana hotel, it was a romantic, hidden oasis, with a welcoming crew, from the first impression to the check out the next day an exeptional pleasure:) Thank you

Review collected in partnership with this hotel

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AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor member Dianal489 Thank you for taking the time to write a positive review related to your stay at Al Ain Rotana Hotel. We appreciate very much your comments. Our aim is to provide our customers quality excellence and to ensure they are happy whenever lodging with us. We thank you for choosing our hotel in Al Ain and... More 

Dubai, United Arab Emirates
Level Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here before with my wife and a bunch of our friends. Friendly staff, great facilities, good food and entertaining bars and night club. I would recommend you get to the pool early to get the best spots, quite a family orientated hotel but we didn't feel out of place.

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AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor member Sinclair1976, Thank you for taking the time to write a positive review related to Al AIn Rotana. We value very much you comments as our aim is to drive quality excellence and ensure our guests are happy whenever lodging with us. We thank you for choosing to stay in our hotel and we hope to see you... More 

Al Ain, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife's employers provided us with a couple of weeks' accommodation in a hotel prior to moving back to the UK while the final paperwork was being processed. The Al Ain Rotana was our first choice, and we were lucky enough to be booked there. Upon arrival we experienced the usual efficient, fast and friendly check-in and were soon installed... More 

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AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Mr. Nilson, Thank you for taking the time to write a positive review related to your recent stay at Al Ain Rotana. We are very pleased to know your experience with us was pleasant. Our aim is to drive quality excellence and to ensure our guests are happy. We would like to thank you as well for praising our... More 

Severna Park, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel experience at the Rotana. I have stayed here at least 15 times in the past 4 years. Each time has been excellent; the staff is very welcoming and helpful, prompt and coureous - always! The facilities are clean and afford all that one can honestly need in a complete hotel experience. Without the stuffiness, the hotel provides all... More 

Review collected in partnership with this hotel

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AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor member Marek M. Thank you for taking the time to write a positive review related to Al AIn Rotana Hotel. Your comments are very much appreciated and will be shared with the entire team. Our aim is to drive quality excellence and to ensure guests are happy and satisfied with their stay and the hotel services. We thank... More 

Australian Capital Territory, Australia
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago

Beginning from the moment of reception and smiley faces and good dealings with me and the group is accompanying me Restaurant Zeist buffet daily pool bar also has got Villa looked the pool is very clean and with a large and with a living room good and very clean kitchen and bathrooms are also with the five-star jacuzzi Shore at... More 

Was this review helpful? Yes
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor member Ms. Maha M. Thank you for taking the time to write a positive comment related to your stay at Al Ain Rotana Hotel. We are very pleased to know you had an enjoyable stay with us. Our aim is to offer quality excellence to all our guests and to ensure their satisfaction. Your encouraging feedback concerning some... More 

Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 3 weeks ago

Iftar buffet was excellent in the hotel with lots of variety. That was memorable. However there was some confusion at the iftar buffet desk, and they were not aware about the package that i had taken. Staff a little uncourteous but All's well that ends well.

Review collected in partnership with this hotel

Was this review helpful? Yes
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor member Taiqali, Thank you for taking the time to write a comment on tripadvisor related to your Iftar experience in one of our restaurants. Your remarks related to the outlet booking counter has been taken into consideration and shared with our team. Our aim is to drive quality excellence and ensure guest satisfaction. We thank you for choosing... More 

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