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Al Ain Rotana Hotel

5.0 of 5 Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
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Certificate of Excellence 2014
Al Ain Rotana Hotel
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Al Ain Rotana Hotel
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382 reviews from our community

Traveler rating
    201
    110
    43
    13
    15
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103
82
16
107
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (382)
  • Mar-May only
    (110)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (82)
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Muscat Governorate, Oman
1 review
5 of 5 stars Reviewed 2 days ago NEW

I would like to extend my gratitude to Akeem for helping us with our reservations and taking the time to follow up. Al AIN ROTANA IS BLESSED TO HAVE HIM ON THEIR STAFF. Well done and thank you again! Patrick Rambarun South Africa

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been a member of the Rotana Gym in Abu Dhabi (Beach Rotana) and the Bodylines Gym in Al Ain. Both have been great experiences in quite different ways. My most recent membership has been with Bodyliines, Al Ain. Although it is a somewhat smaller gym facility than the Beach Rotana, the very helpful and attentive staff really add... More 

Review collected in partnership with this hotel

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms Susanne, Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Al Ain Rotana. I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. Your compliments will definitely be shared with our team; as such flattering... More 

Al Ain
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Other then being treated like a poor peasant at the check in at the front of the hotel compared to the Indian family who was doing what I was trying which was park at the front f the hotel to check in then move my vehicle. The security guard told me I had to park in the parking lot then... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
AlAinR0tana, Executive Assistant Manager at Al Ain Rotana Hotel, responded to this review

Dear Mr Roger, Thank you for sharing your feedback with us and please accept our apologies for any misunderstanding we might have caused. As highlighted to you in my private email, this issue has nothing to do with any bias towards any nationality, gender or race as in Rotana we are committed to appreciate diversity for both guests and colleagues.... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

one of the best experiences in Al Ain. things to do pool activities, good restaurants, great service, comfortable and cozy rooms. Stay there relax unwind and set for new week. Staying there would be basically a complete reset. AND DO NOT MISS THE BREAKFAST FOR ANYTHING.

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "Ajay K", Thank you very much for your wonderful comments and for choosing Al Ain Rotana for your sojourn. We are delighted to read that you enjoyed our facilities and our breakfast at Zest restaurant. We eagerly look forward to your return very soon. Best regards, Ayman Gharib General Manager More 

Sharjah
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were a joint family who had booked 3 rooms on September 5th 2014 for 1 night, to celebrate 4 birthdays. One of my family member is disabled requiring wheelchair access. As I drove up to valet my car, I was greeted by a rude valet asking me "Yes"? like what am I doing here. (There was no Welcome to... More 

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AlAinR0tana, Executive Assistant Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "UNavalkar", Thank you for taking the time to share your feedback with us. Please accept our apologies for the dissatisfaction you have expressed as it is indeed not the level of service we aim to deliver to our guests. Rest assured that your comments have been shared with the concerned departments and addressed with the respective Management.... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 3 days with my mother and we both truly enjoyed our stay! Special thanks for a wonderful welcome and great services provided by professional man Akeem and lovely lady Shahnoza. They made us feel comfortable and our stay - pleasant! We will definitely come back as we loved the clean air of Al Ain... More 

Was this review helpful? Yes
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms Sofya, Thank you very much for your positive feedback about us on Tripadvisor. We are delighted that you and your mother have had a pleasant sojourn and certainly it will be a pleasure to deliver to you a truly memorable experience in your next visit to Al Ain Rotana. Best regards, Ayman Gharib General Manager More 

Abu Dhabi, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Al Ain Rotana is one of the best hotels that I have stayed in with my family in UAE. The staff are excellent the rooms are big. Their breakfast is amazing. I guess you can not go wrong with Rotana hotels chain.

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "TheBigb0ss", Thank you for your positive feedback and for your kind words of appreciation. We are glad to know that you have enjoyed our rooms, service and breakfast during your sojourn with us. I will be sure to pass on your comments to our staff. The whole team and I look forward to welcoming you back very... More 

Abu Dhabi, United Arab Emirates
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 15, 2014

I stayed for 2 nights here last month on a business trip. I was put up in a classic standard room. The room was a bit cramped and needs bit of refurbishment as the AC temperature controls were manual and did not even have the basic temperature readings. Finally I had to seek the assistance of house keeping to figure... More 

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "Hemanttj", Thank you for your feedback and for sharing your experience on Tripadvisor. We are sad to hear that you have not fully enjoyed your stay with us, we apologise for the inconvenience caused with the newspaper service, your comments have been shared with the concerned department with a view to improve the customer experience. We would... More 

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed November 14, 2014

I was impressed with the courteous , and helpful staff , the excellent overall service , 5 star amenities and opulent decor. I stayed in a suite with a large balcony overlooking the landscaped outdoor pool.An ideal location for a relaxing holiday or business venue.

Review collected in partnership with this hotel

Was this review helpful? Yes
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms Angela, Thank you very much for taking the time to review Al Ain Rotana, we are very pleased to know that you enjoyed your sojourn with us. I will be sure to pass on your comments to our staff. It is certainly a pleasure to deliver to you a truly memorable experience and look forward to your return.... More 

Petaling Jaya, Malaysia
Contributor
16 reviews 16 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 13, 2014

In spite of a well in advance booking for a two bed room Vila, and whilst informed that check in was after 2pm, vila was only made available at 4pm. Having arrived, four adults and a child, after a long drive from Abu Darby had to hang around reception. Infuriating experience ! Where check in is unreasonably delayed comon curtesy... More 

Was this review helpful? Yes
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "Indrasen R", Thank you very much for taking the time to review our hotel on Tripadvisor. We are sad to read that you have not fully enjoyed your stay with us, so we do sincerely apologize for the inconvenience in the check-in. Your feedback on areas of improvement is appreciated and will be passed on to the... More 

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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi
Hotel Style:
#2 Business Hotel in Al Ain
#3 Luxury Hotel in Al Ain

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