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All 11 Al Ain hotels

Al Ain Rotana Hotel

5.0 of 5 Hotel   |   Sheikh Zayed Rd, Al Ain, United Arab Emirates
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Al Ain Rotana Hotel
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Ranked #3 of 11 Hotels in Al Ain
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
TheBigb0ss Abu Dhabi, United Arab Emirates
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374 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Al Ain Rotana is one of the best hotels that I have stayed in with my family in UAE. The staff are excellent the rooms are big. Their breakfast is amazing. I guess you can not go wrong with Rotana hotels chain.

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Abu Dhabi, United Arab Emirates
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed for 2 nights here last month on a business trip. I was put up in a classic standard room. The room was a bit cramped and needs bit of refurbishment as the AC temperature controls were manual and did not even have the basic temperature readings. Finally I had to seek the assistance of house keeping to figure... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "Hemanttj", Thank you for your feedback and for sharing your experience on Tripadvisor. We are sad to hear that you have not fully enjoyed your stay with us, we apologise for the inconvenience caused with the newspaper service, your comments have been shared with the concerned department with a view to improve the customer experience. We would... More

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

I was impressed with the courteous , and helpful staff , the excellent overall service , 5 star amenities and opulent decor. I stayed in a suite with a large balcony overlooking the landscaped outdoor pool.An ideal location for a relaxing holiday or business venue.

Review collected in partnership with this hotel

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms Angela, Thank you very much for taking the time to review Al Ain Rotana, we are very pleased to know that you enjoyed your sojourn with us. I will be sure to pass on your comments to our staff. It is certainly a pleasure to deliver to you a truly memorable experience and look forward to your return.... More

Petaling Jaya, Malaysia
Contributor
16 reviews 16 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

In spite of a well in advance booking for a two bed room Vila, and whilst informed that check in was after 2pm, vila was only made available at 4pm. Having arrived, four adults and a child, after a long drive from Abu Darby had to hang around reception. Infuriating experience ! Where check in is unreasonably delayed comon curtesy... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "Indrasen R", Thank you very much for taking the time to review our hotel on Tripadvisor. We are sad to read that you have not fully enjoyed your stay with us, so we do sincerely apologize for the inconvenience in the check-in. Your feedback on areas of improvement is appreciated and will be passed on to the... More

Senior Contributor
37 reviews 37 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The experience was ok, not more!! We stayed for the weekend, it is so noisy at night I dont know whether there were wedding parties all weekend or there is more than 1 club, it was so bad at night! The food at the buffet is nice, the pool is always full! Was an ok experience and not really worth... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms Yasmin, Thank you very much for taking the time to review our hotel on Tripadvisor. We are sad to hear that you have not fully enjoyed your stay with us, so I would like to apologize about the inconveniences that you encountered with the noise during your stay with us, I assure you that this is not the... More

The Netherlands
1 review
5 of 5 stars Reviewed 1 week ago

I did stay for 10 days at the Rotana hotel, enjoyed every minute. Good breakfast, the personal touch at the dinner restaurant was excellent as always. The Traders Vic bar has a friendly and open atmosphere. The bar tender Fonseka was in top form again, he is expert in cocktail making and is in between a good host for his... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "Dutchdidi", Thank you for staying at Al Ain Rotana. We are delighted to know that you have enjoyed the amenities of the hotel and the warm hospitality & efficiency of our staff. We all work hard to have a treasured time for guests while staying with us and comments like yours are our best reward. The whole... More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the older part of the hotel however the room was clean, fresh and spacious. Good breakfast, very professional and polite staff; the pool is huge with separate area for adults and a pool bar; hot tub seemed too hot at the beginning but later we got used to it. We will definitely come back and recommend the... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Ms Valentina, Thank you very much for your kind words about Al Ain Rotana. We are delighted that you have had a pleasant sojourn and it is a great pleasure to know that you enjoyed the facilities, rooms and location and appreciated the quality of our service. The whole team and I look forward to welcoming you back very... More

Al Ain
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a business traveler staying in Al Ain for a while and Al Ain Rotana has become my home for a while now. The accommodations at the new Al Falaj wing of the hotel are first class. The One bedroom apartment is beautiful and quiet with classy furniture. I have everything I need to call it home. The private... More

Review collected in partnership with this hotel

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Tripadvisor user "abdelrahman949", Thank you very much for stay with us again, and for taking the time to share your experience, it is indeed a pleasure to read that you were able to relax at Al Ain Rotana, enjoyed with our facilities and to know that you have felt as at home. Your comments about our staff have been... More

Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 2 weeks ago

the hotel customer service is very awful! And very disappointing and a turn back. I have called yesterday night at 9pm to reserve and inquire about rooms / villas in the hotel ( approx. 4 rooms needed ) they transferred me to the reception and the guy informed me that he will call me back within 5 mins with the... More

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AlAinR0tana, Executive Assistant Manager at Al Ain Rotana Hotel, responded to this review

Dear Mr Abdullah, Thank you for taking the time to review our hotel. We sincerely apologize for the inconvenience caused during your booking, this is not our standard at Al Ain Rotana. I have talked to the concerned department heads and we will do everything possible to avoid such incidents in the future. Also we would appreciate if you would... More

Dubai, Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights midweek in a 2 bed duplex apartment. Very impressive accommodation with large modern spotlessly clean rooms. Staff were friendly and eager to help. Food was good and overall we were impressed with the hotel.

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

Dear Mr Mark, Thank you for your positive feedback and for your kind words of appreciation, I will share your comments with our staff. It was certainly a pleasure to deliver you a truly memorable experience and look forward your return in the near future to Al Ain Rotana. Kind regards, Ayman Gharib General Manager More

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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Rd, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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