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Al Ain Rotana Hotel

#4 of 12 Hotels in Al Ain
Certificate of Excellence
Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
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Al Ain Rotana Hotel
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    427 reviews from our community

    Traveler rating
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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (117)
    Date | Rating
    • Arabic first
    • English first
    • French first
    • German first
    • Italian first
    • Portuguese first
    • Russian first
    • Spanish first
    • Any
    English first
    • All months
      (427)
    • Mar-May only
      (110)
    • Jun-Aug only
      (77)
    • Sep-Nov only
      (113)
    • Dec-Feb only
      (127)
    All months
    1 review
    1 helpful vote 1 helpful vote
    5 of 5 stars Reviewed 1 week ago NEW

    I felt very well. The hotel is very nice and well equipped. The the internal garden and the pool of people well relax. The staff is nice. Special thanks to all of Ali, one receptionist, due to its good organizational skills and helpfulness.

    Was this review helpful? Yes 1
    AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

    Dear Tripadvisor user “KDA K” Thank you very much for taking the time to provide us with your feedback in your recent experience with Al Ain Rotana. Ali will be delighted to hear about your positive feedback and this will be his reward to continue to strive harder. We will be looking forward to welcoming you back to Al Ain... More 

    1 review
    4 of 5 stars Reviewed 1 week ago NEW

    I had visited Al Ain, the city of oasis in Nov14 for almost 3 months. I had the most amazing time in Rotana. It's not just the hotel or the room that makes you happy....it's the people over here that makes you feel more comfortable. A word of thanks to all those beautiful people who made our stay the most... More 

    Was this review helpful? Yes
    AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

    Dear TripAdvisor user “Anjalid126” We are extremely pleased to know that you enjoyed your stay with us and thank you for taking the time to review Al Ain Rotana hotel. Your comments will be passed on to the team. We very much look forward to welcoming you back at Al Ain Rotana. Best regards, Ayman Gharib General Manager More 

    Reviewer
    3 reviews 3 reviews
    3 hotel reviews
    1 helpful vote 1 helpful vote
    3 of 5 stars Reviewed 1 week ago

    i was really surprised, room is not up to five star hotel standard. Furniture and everything was really dated. Hotel is in need of upgrade. Even food choices were very limited and costly. Not at all impressed with the hotel

    Was this review helpful? Yes
    Contributor
    20 reviews 20 reviews
    12 hotel reviews
    5 helpful votes 5 helpful votes
    4 of 5 stars Reviewed 1 week ago

    We visited for a weekend away, this being my 2nd stay here. We were pleased to be upgraded on arrival to a better room which included wifi. The room was clean and spacious with good facilities although the absence of a bath matt meant the floor was very slippy in the bathroom after a shower. Despite booked for 2 occupants... More 

    Was this review helpful? Yes 1
    AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

    Dear TripAdvisor user “StanVal” Thank you for your repeated stay with us and for taking the time to review Al Ain Rotana hotel. We are sad to hear that you have not fully enjoyed your stay with us and we apologize for the inconvenience caused. Your comments will be shared with all concerned departments and please rest assured that we... More 

    1 review
    5 of 5 stars Reviewed 1 week ago

    I have stayed in this hotel and it was a great for my family. The front disc man was very nice, his name was 'Ali' from Morocco. He was very helpful, and upgrade my room. The suite was big and clean, with two tv's. The food was good too, I ordered dinner at 3am, they were fast.

    Was this review helpful? Yes
    AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

    Dear Tripadvisor user “Alqme” We are extremely pleased to know that you enjoyed your stay with us at Al Ain Rotana. Your comments will be passed on to the team. We hope to see you again very soon. Best regards, Ayman Gharib General Manager More 

    1 review
    5 of 5 stars Reviewed 1 week ago

    I have stayed in this hotel for 3 months and I still miss this place. Great hotel, luxurious rooms and a great service. Very helpful staff like Mr.Kaazi who will put an extra effort to make sure their guests are comfortable. I had the most amazing timecin Rotana. Thanks to Mr. Kaazi for arranging my birthday cake and balloons so... More 

    Was this review helpful? Yes
    abudhabi
    Senior Reviewer
    7 reviews 7 reviews
    6 hotel reviews
    1 of 5 stars Reviewed 1 week ago

    Arrived on late check in time but faced very slow checking. I reserved club suite but no privet VIP check in. This not expected at all 15 minutes waiting with no refreshmint provided and complete ignorance.

    Was this review helpful? Yes
    AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review

    Dear TripAdvisor user “Reedx2000”, Thank you for taking the time to review Al Ain Rotana hotel. We sincerely regret the inconvenience that it may have caused and in order to make your next stay with us more enjoyable, please feel free to contact us directly at email alain.hotel@rotana.com and I will personally handle your booking. Once again, we would like... More 

    United Arab Emirates
    Reviewer
    5 reviews 5 reviews
    2 helpful votes 2 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    We enjoyed our stay at the Al Ain Rotana and found all of the staff to be very helpful. Wasn't outstanding, and it wasn't terrible. The only big grumble would be the room. We stayed in the Falaj Wing, and despite being reassured by staff that the whole building was non-smoking- the room STANK like an ashtray. We reported this... More 

    Was this review helpful? Yes 1
    AlAinR0tana, Public Relations Manager at Al Ain Rotana Hotel, responded to this review

    Dear Tripadvisor user “Bec1121”, Firstly, I am happy to learn that you generally enjoyed your stay with us, however I was disappointed to read that your visit was tainted due to the smell of the room. Please accept my sincere apologies for the inconvenience occurred. We’ll update your profile in our system in order to avoid this kind of inconvenience... More 

    Contributor
    11 reviews 11 reviews
    8 hotel reviews
    9 helpful votes 9 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    The minute you arrive tells you that this hotel is special . An oasis in the desert city of Al Ain. A five star resort hotel, well worth the trip alone. Booked a Falaj Suite, a little away from the main hotel with it's own underground parking, a more private swimming pool for the Falaj Wing residents. Free Wi-Fi. The... More 

    Was this review helpful? Yes
    AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this review

    Dear Mr. Graham, Thank you for taking some time to share with us your recent experience in Al Ain Rotana. I appreciate your positive notes about our hotel and I will thank all my staff for making this a memorable experience for you. We all hope that you visit us once again in the near future. Best regards, Ayman Gharib... More 

    Dubai, United Arab Emirates
    1 review
    5 of 5 stars Reviewed 2 weeks ago

    This was an amazing Valentines & family Getaway, thanks to Rotana & Al Ain Rotana to be more specific for their amazing service, competitive price, & wonderful facilities. It was great being there not only as a husband and wife but also as a family, my daughter loved it, Keep it up!

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this review

    Dear Tripadvisor user “najimasri”, It was my great pleasure reading your review comments in regards to your recent experience at Al Ain Rotana Hotel, and I’m delighted to learn that we left a great impression by providing you our warmest hospitality and great services. We will be looking forward to welcoming you back to our Oasis of Al Ain in... More 

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    Additional Information about Al Ain Rotana Hotel

    Address: Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
    Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
    Price Range (Based on Average Rates): $$
    Hotel Class:5 star — Al Ain Rotana Hotel 5*
    Number of rooms: 246
    Reservation Options:
    TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Priceline, Despegar.com, Travelocity, Asiatravel.com Holdings, TripOnline SA, Odigeo and Tingo so you can book your Al Ain Rotana Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    Al Ain Rotana Hotel Emirate Of Abu Dhabi
    Hotel Style:
    #1 Romantic Hotel in Al Ain
    #2 Business Hotel in Al Ain
    #4 Luxury Hotel in Al Ain

    242 photos of this hotel

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    Amenities

    Highlights
    • Pool
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    About the property
    • Wheelchair access
    Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Room types
    • Suites
    • Kitchenette
    • Smoking rooms available
    • Non-Smoking Rooms
    • Family Rooms
    In your room
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Minibar
    Internet
    • Free Internet
    • Public Wifi
    • Free High Speed Internet ( WiFi )
    • Paid Wifi
    • Paid Internet
    Services
    • Free Parking
    • Room Service
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Children Activities ( Kid / Family Friendly )
    • Airport Transportation
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    Official Description (provided by the hotel)
    Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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    Questions & Answers

    Questions? Get answers from Al Ain Rotana Hotel staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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