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All 11 Al Ain hotels

Hilton Al Ain

4.0 of 5 Hotel   |   Al Sarooj District, Al Ain 00001, United Arab Emirates
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Ranked #3 of 11 hotels in Al Ain
A recent review
5 of 5 stars reviewed 4 days ago
Ben11Uae UAE
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

The hotel is in strategic location, near Oman, near the city centre, malls, and easy to go about anyway The room service was very bad, not cleaning, the complementary deserts was removed from the room even after two days of stay. The neighbouring room were very noisy.

Was this review helpful? Yes
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Yusra A, Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay in our hotel. I was very concerned to read your comments which reflect dissatisfaction about your stay in our property. On behalf of the entire staff and Management, I would like to sincerely apologize for... More

Kuwait City, Kuwait
1 review
1 of 5 stars Reviewed 4 days ago NEW

The place is very beautiful but the service is very very very bad does not deserve the five-star it dos not even worth to go We booked rooms were exactly the opposite of the expected and when we went for a coffee at the cafe two works were neglected make you wait a lot to get you to demand the... More

Was this review helpful? Yes
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear farah3alq8, Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay in our hotel. We are saddened you did not enjoy your stay with us. We regret to find out that we were not able to meet your expectations and we want to assure you that these... More

UAE
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've been coming here for a long time and this summer enrolled our kids in swimming classes run by one of the lifeguards, Jude, from Sri Lanka. He was a fantastic teacher who had our 8 and 6 year old doing laps of their adult lap pool after week 1. Simply a great teacher and great advertisement for the hotel.... More

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Ben11Uae, Thank you very much for taking the time to share your thoughts with the Tripadvisor World of Travelers! We feel truly blessed with a team of hospitable, action-oriented team members, who are the key to your loyalty and continuous visits to the hotel, rest assured that your feedback pertaining the products and services provided will be shared with... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We went to this hotel in last weekend for just a one day break. It was fantastic for kids specially the water slide. My kids were really enjoyed. Even for elders , family pool is good for relaxing. We had breakfast but there were very limited options. Quality and size of the room was excellent. They have very friendly staff.

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Waruna D, Thank you very much for taking the time to share your thoughts with the Tripadvisor World of Travelers! It gives us a great pleasure to read your wonderful review. We are delighted to learn how much you and your family enjoyed your short break at our hotel. I have shared your feedback with the entire team at... More

Liverpool, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

initially vety disappointing but got better..we thought executive suite in main building was very dated with view of dusty highway so at cost moved to supetb chalet with self cateting fscilities. definitely recommend this chalet...altho we had to pay for extrs beds ....only set up for 2 adults in one room despite having second large toom. lovely aspect. pool wss... More

Was this review helpful? Yes 2
Jacques C, General Manager at Hilton Al Ain, responded to this review

Thank you for posting a review of your recent visit to Hilton Al Ain. I am concerned to note your dissatisfaction during your arrival experience and I appreciate that you brought this matter to our attention. I am sorry to hear about this very unusual and unfortunate experience. As we strive to exceed the expectations of our guests, our respective... More

Dubai, United Arab Emirates
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilton Al Ain is the perfect retreat for family. The Slide pool is perfect for children and parents to enjoy together. The different levels of pools make it a very practical and comfortable area to be with young to teenage children. The Playground area is also available. Chalets are very enjoyable and the large garden a refresher for children and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Sandrinedubai, I would like to take this opportunity to thank you for the time you took to write this review regarding your recent stay in our hotel. We are pleased to note that you enjoyed your time with us and that we were able to make your stay memorable. Your invaluable feedback is important to ensure that we continually... More

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have tried their spa during my stay that made me felt like I was in heaven. A Thai lady (I forgot her name) was indeed amazing! The best Thai massage that I had so far apart from my visit in BKK. All the staff were very helpful.

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Jerica C, It gives us a great pleasure to read your lovely review. We are delighted to learn how much you enjoyed your thai massage. I have shared your feedback with the recreation team at the hotel and they appreciate the same. We look forward to welcoming you back at Hilton Al Ain for another relaxing experience. If I... More

Abu Dhabi, United Arab Emirates
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We've gone to the Hilton Hotel in Al Ain every couple of months for the past year. We only need to stay overnight each visit, but each time we return we're pleased with the staff and service. The last time we visited we were surprised to find we had been given an upgrade to a 2 story chalet, which was... More

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Liz P, Thank you very much for your loyalty with our hotel and for choosing to stay one more time at Hilton Al Ain and for taking the time to complete a Trip Advisor review. It is always a pleasure to welcome guests back and we are happy to see that you enjoyed your return visit. I hope we... More

Leicestershire, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

What a shame, I chose this Hotel as the website looked good, and despite some mixed reviews, I decided to stay here on business. It all started to go wrong when I got there. I had opted for the more expensive ' Pool Villa' as it looked nice online..how wrong I was. Having arrived at 2am from Dubai, I was... More

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear CJBPimlico_London, Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay in our hotel. We are saddened you did not totally enjoy your stay with us. We regret to find out that we were not able to meet your expectations. Despite being disappointed that your experience with... More

Al Khobar, Saudi Arabia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The place is dated and needs an upgrade BUT lovely pool, clean rooms, nice bars and great little touches like choc dipped strawberries left as a treat in our rooms. Staff were superb! We'll be in Al Ain a lot over the next few years, this is our choice. Every time.

Was this review helpful? Yes 1
Jacques C, General Manager at Hilton Al Ain, responded to this review

Dear Jackiemcmorn, Thank you for choosing to stay with us and for taking the time to write a comment on Trip Advisor regarding your experience. It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our rooms, recreation facilities and the quality and variety of food in our restaurants. Regarding... More

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Additional Information about Hilton Al Ain

Address: Al Sarooj District, Al Ain 00001, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Al Ain 4*
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Also Known As:
Hilton Al Ain Hotel Al Ain
Al Ain Hilton International
Hilton Al Ain Emirate Of Abu Dhabi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Set in exotic landscaped gardens, the Hilton Al Ain hotel offers a peaceful oasis in the heart of this bustling city. This Al Ain hotel is close to major tourist attractions and Dubai and Abu Dhabi airports are 80 minutes away. Visit nearby Al Ain attractions, enjoy a round of golf on the hotel’s 9-hole course or simply relax by the pool. Explore Al Ain's magnificent sand dunes with a desert safari, work out in the hotel's fitness center or unwind in the sauna and Jacuzzi. Lunch alfresco at International buffet restaurant - Flavours or sample tradition Arabic fare in Makani Café. Try a variety of Tex-Mex cuisine at Paco's Bar and souvor the taste of excellent fajitas or quesadillas while watching sport games on TV. Listen to live music 5 days a week or enjoy the pleasant evening temperatures in an open-air terrace. Persons under the age of 21 are not allowed to enry to Paco's Bar after 6pm.Have fun in the huge playground, enjoy the squash courts and table tennis, or relax with a massage while the kids have fun in the Kids’ Room. ... more   less 
Number of rooms
202

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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