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Mercure Grand Jebel Hafeet Al Ain

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Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
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1 room 1 guest
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Mercure Grand Jebel Hafeet Al Ain
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570 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 6 days ago NEW

One of the best Hotels in Al Ain for family with kids. The location is one of the land marks in Al Ain on top of the mountain. The staff are welcoming and cheerful. The outdoor restaurant is amazing , my husband enjoyed nice shisha mixture with excellent and amazing service by staff. Wish always all the best and sure... More 

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

At the check in desk we were not acknowledged for 15 minutes and finally told to sit and wait for another 15 minutes during which the staff checked in a guest who arrived after us. Following this debacle we asked for a taxi to be called and booked for 7.20 pm. The staff "forgot" to book the taxi meaning we... More 

Was this review helpful? Yes 1
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of d very interesting hotels in UAE to go with kids. D drive that starts d climb from jebel hafeet is itself so interesting. More so at night time. Hotel has a small water park of its own where kids can Hv awesome fun. Food is ok. Nearby mountain area is a tourist attraction as well.

Was this review helpful? Yes 1
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Together with friends we escaped the heat of Dubai for a couple of days. Once on top of the mountain, we enjoyed relatively cool 38 centigrades at comfortable humidity levels. Even though the hotel was fully booked, the staff were giving their best to deliver a good service. The pool area is fantastic and the kids had a blast for... More 

Was this review helpful? Yes 1
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent here for my post bday celebration with my Baba. The room we got is not too big but clean and nice mountainous view. Breakfast buffet and amenities are good. Staff are friendly but not too accommodating. Best place to watch sunsets.

Was this review helpful? Yes 1
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

UAE
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel facilities and pool were very good .The decoration is average need renovation .The diner buffet was OK but breakfast buffet was less than my expectation . However, Mercure is a good choice to escape from high temperature in Dubai and Abu Dhabi in Summer season .

Was this review helpful? Yes 3
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The moment we stepped into the hotel we were greeted with warmth and smiles with Mr Thimoteo and the others. We had made an earliest specific request for a preferred room location which we were given without a fuss. The fantastic view, the pool with the water slides, the friendly staff and the lovely food made it all a holiday... More 

Was this review helpful? Yes 1
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am currently on my last night at the hotel (here on a weekend break). The city of Al Ain is absolutely beautiful and the views enjoyed by this hotel are equally as stunning - but the property needs work. My husband and I requested a non-smoking room and the one we have been put in has the stench of... More 

Was this review helpful? Yes 1
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 4 weeks ago

I decided to leave Dubai for a while to find quietness and thanks to this hotel I found it. From Dubai, only one hour and an half to reach the Hotel. Excellent free highway. To cross Al Ain, only roundabouts very practical. The Mercure Hotel is lost in the mountain Jebel Hafeet, totally isolated. A total dream. A wonderful view.... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Xavier Thank you for taking the time to post a review on TripAdvisor. I was pleased to hear that you had an excellent stay and that the staff had ensured that you were well looked after and had an unforgettable stay.and will sort out the areas that you pointed out Furthermore, it was lovely to read that you... More 

abudhabi, United Arab Emirates
Level Contributor
6 reviews
4 of 5 stars Reviewed July 27, 2015

The hotel have a very nice view from the mountain and nice facilities to enjoy with the family.The staff were good and also the location is very good.On top of Jebel hafeet so you enjoy a good view.Pool was good specially children enjoyed a lot. Price is slightly high.

Was this review helpful? Yes
Hani A, Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Ms. Rajendra We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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