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Mercure Grand Jebel Hafeet Al Ain

Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
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Mercure Grand Jebel Hafeet Al Ain
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559 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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abudhabi, United Arab Emirates
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel have a very nice view from the mountain and nice facilities to enjoy with the family.The staff were good and also the location is very good.On top of Jebel hafeet so you enjoy a good view.Pool was good specially children enjoyed a lot. Price is slightly high.

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Abu Dhabi, United Arab Emirates
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel have a very nice view from the mountain and nice facilities to enjoy with the family, but it is urgent to imrove in the attention side, I realized that in the restorants and at the reception the people working there seemed to be lack of training and/or they were not enough to attend to all the people without... More 

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Abu Dhabi, United Arab Emirates
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

good location but would never recommend. As soon as we arrived I opened the curtains to find a foot long doll. If housekeeping missed this heck knows what else they missed. The food was greatly below average. We had enough and checked out at 8am to get a call at 3pm to check if we were going to check out.... More 

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Dubai, United Arab Emirates
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had lods of expectation but was very dissapointed.The food was not up to the mark nor was the service.No such activities inside the hotel.Service tax is really very high.The staff were good and also the location is very good.On top of jebel hafeet so you enjoy a good view.

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Dubai, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 weeks ago

For past 10 years I escape the summer heat of UAE to the 3000feet natural height the Mercure Grand Jebel Hafeet AlAin, it is more than double the height of the world highest hotel a 355-metre JW Marriott Marquis Dubai Hotel. It feels like you are at your own mountain house, the place is very cozy, clean, staff so friendly,... More 

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Abu Dhabi, United Arab Emirates
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Really what makes this hotel unique is the view if the mountain. The staff and service isn't very good. Everytime you talk to them, they tell you "that's our policy" !! Also they lack teamwork! You talk to the reception about something related to the reservation and the restaurant, they tell us you deal with the restaurant!! Also the hotel... More 

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Lusaka, Zambia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I went to this hotel in December 2013 with my family. The rooms and service was excellent. The only thing is that it's on a mountain. Therefore it gets very cold at night. There is a swimming pool but it's not heated. Also, arranging a taxi should be done beforehand since town is far. It takes 20 minutes to go... More 

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Dubai, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Aside from the location, I won't recommend the stay at this hotel an Accord could have invested more than a Mercure standing. The en suite room was old, the carpets was dirty and the furniture was really dating and old. The swimming pool was small and not that clean. The food wasn't that great and poor night entertainment. The hotel... More 

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Singapore, Singapore
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I travel a lot hence I have stayed at hotels all over the world including several in UAE. Unfortunately I have to say that Mercure on the Jebel Hafeet mountain has been one of my worst hotel experiences ever. Albeit its only rated as a 4 star Hotel, I would have expected the standard to be much higher than what... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

An amazing view from our balcony made this property unique from the rest of the hotels we have visited.... A true mountain paradise...... It was MATTY and CHINCHU who gave us the perfect impression of the hotel,CHINCHU was so attentive that whenever we are passing by the reception she never forgets to ask "HOW IS YOUR STAY" ....another exceptional service... More 

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