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Mercure Grand Jebel Hafeet Al Ain

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Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Best prices for: 1 room 1 guest
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Mercure Grand Jebel Hafeet Al Ain
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Mercure Grand Jebel Hafeet Al Ain
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537 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Top Contributor
70 reviews 70 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had gone there last winter and it was beautiful! We had a pool facing room and we were actually able to see the clouds! They have a lovely pill also, with a few (old) slides, but it still works. .. so was great fun!

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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staffs were very friendly, including the font-desk manager who assisted me personally in deciding the best room for me and my husband. The mountain view was exquisite and certainly a surprise. The ambience of the hotel was relaxing. I cannot stress enough on the amiable staffs especially to a foreigner like us. Thank you all for a fantastic stay!

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Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

As a couple, we were looking for a quiet hotel away from hustle and bustle of the city so I asked for a quiet room. The receptionists were completely ignorant and didn't bother themselves to even look at you. There is a big void in this hotel where they put tables and seats of the restaurant. Therefore, the fried smell... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Situated high on Jebel Hafeet, the hotel has fabulous views over Al Ain. We enjoyed a lovely overnight break - relaxing by the pool (great staff at the pool bar!), then some time at the spa (very good massage & reasonable prices). Decent house wine available with dinner and the breakfast buffet was excellent. Staff were friendly and helpful. Pleasantly... More 

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Ali Im so glad to hear you had a’ wonderful experience with us. Thank you for your kind praise about our team members. We look forward to welcoming you back soon! Yours sincerely Hani Al Khouly More 

Abu Dhabi, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

i took my wife to the Mercure jebel hafeet for her bday as she never been to Al Ain and didn't know there was mountain there. when you arrive in the hotel the view is breathtaking and the interior of the lobby really relaxing with the plants going from floor to floor. the receptionist were nice but when i arrived... More 

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you so much for your detailed review! I’m happy to hear about your great experience and will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Yours sincerely Hani Al Khouly More 

1 review
1 of 5 stars Reviewed 1 week ago

Worst service ever Ordered a coffee and Pepsi took 1 hour to serve!!! Person didn't even care to solve the problem of delay! I don't think will come back to this place again...........................................................

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Mohamed Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Apart from the magnificent breathtaking view this is a Hotel with a wonderful 80's architectural feel, very good cuisine and very friendly and helpful service. It was great few days which where spend round a pleasant pool and bar in the pool....cool against the hot weather!

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Im so glad to hear you had a’ wonderful experience with us. Thank you for your kind praise about our team members. We look forward to welcoming you back soon! Yours sincerely Hani Al Khouly More 

Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was there to relax for 3 days. Location of this hotel is perfect on the top of Jebel Hafeet. At the night view is unforgettable. Very quiet pleace you can relax there. About staff, it was ok check in was quite fast. one concierche guy was good i didnt rememeber his name. he was working in the morning that... More 

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest I’m pleased to hear you are having a wonderful time with our resort and thank you for recognising our team members who are providing with exceptional service. We look forward to welcoming you back soon! Yours sincerely Hani Al Khouly More 

Dubai, Dubai, United Arab Emirates
Top Contributor
56 reviews 56 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for couple nights celebrating our wedding anniversary and it was well worth it. Its way up the Al Ain rocky mountains but when you reach, the atmosphere changes as its very green with well kept lawn and well arranged flowers. Even inside the hotel there are lots of plants and flowers which makes it just incredible.... More 

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you so much for your wonderful review! I’m pleased to hear that you had a great experience with our resort and enjoyed your stay. We are looking forward to welcoming you back hopefully soon!. Yours sincerely Hani Al Khouly More 

Dubai
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here a few weeks ago and had a nice time. The hotel is on top at the Jabeel Hafeet mountain so lovely views as you drive up. Its a pretty small property but great for a short break which is not too far a drive(especially with kids). The rooms are decent and comfortable and they have a great mini... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you so much for your detailed review! .Thank you for your kind praise about our team membersI’m happy to hear about your great experience and will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Yours sincerely Hani Al Khouly More 

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