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All 11 Al Ain hotels

Mercure Grand Jebel Hafeet Al Ain

4.0 of 5 Hotel   |   Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
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Mercure Grand Jebel Hafeet Al Ain
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Ranked #9 of 11 Hotels in Al Ain
A recent review
4 of 5 stars reviewed 1 week ago
Mac C
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445 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 1 week ago

The hotel is nice and clean, the manager and the staff are very accommodating especially the manager and Ms. Lolita Frial. We conducted our company party in this hotel and we really had a great time especially taking pictures around the hotel areas and beautiful views. However, I got a bit disappointed because I left my jacket in the ballroom,... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest! Thank you for choosing to stay at Mercure Grand Jebel Hafeet and for taking the time to write your feedback regarding your stay. The feedbacks of our guests are very essential in assisting us to spot areas where we can do better and in enabling us to take corrective actions when necessary. We look forward to welcome you... More 

Abu Dhabi, United Arab Emirates
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a little cold so we couldn't enjoy swimming but we were approached by a kind Moroccan who was very welcoming (Houda?) and she proposed us a full body massage (she even managed to get us a discount!), she was very helpful and advised us well on which massage is more suitable for each one of us and she... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest! I am pleased to receive your confirmation of a satisfied stay; nevertheless your dissatisfaction about the food has been noted with regret. Thank you for your most complimenting comments about the staff. I am glad to be fortunate enough to have employees like them to take care of the guests. Once again thank you for your precious comments... More 

Dubai, United Arab Emirates
Top Contributor
162 reviews 162 reviews
23 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There's no other place to stay when you visit Al Ain and see the beautiful view of the mountain top. The hotel is old but still in good shape. We didn't stay here but considering we visited it and had a tour around the area, it is actually nice place of relaxation over the weekend. In it's location is the... More 

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you very much for your kind review. We hope your next visit will be as pleasant as the previous one. Best regards, Hani Al Khouly More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Impressive location. Child-friendly (ours were 4 and 6 when we visited). Assistant Front Office Manager acted promptly and beyond our expectations to resolve an issue with service. Overall, we were very satisfied and had a restful stay.

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you for taking the time to post a review on TripAdvisor. I was pleased to hear that you had a restful stay. We are looking forward to welcoming you back hopefully soon! Sincerely, Hani Al Khouly More 

Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

All i would say about this hotel is that irrespective of the gr8 view the hotel has....the hotel does not have any options for food outlets, they basically force you to eat their pathetic & expensive buffet dinner....which is not value for money at all....also the water slides which they show off on their website don't work as expected...so be... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, I am so disappointed that your stay was not a satisfactory one and I am really sorry we were not able to impress you at all. I would like to assure you that we look for constructive feedback and never eliminate any comments. So we are committed to work on the areas you highlighted and hope we have... More 

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice stay, very beautiful view while it located almost the top of haffet mountain. breakfast was great and delicious. rooms are big but the furniture were old. swimming pool was good with kids water play area. I suggest to stay on this hotel not more than a day to get the experience and visit hafeet mountain, beacuse no much activities... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Many thanks for your kind review. We hope to welcome you back for another great weekend real soon! Best regards, Hani Al Khouly More 

Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice stay, with beautiful view from up the mountain of Hafeet to Alain city. Facilities are excelent, golf, billard, table tenis, kid playground, suna, massage, sports club, in other words if you reach there you do not need to leave the hotel to get all the fun. The resturant is nice and provides variety of food cusinse. The only thing... More 

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

An Average Hotel, with average facilities, and below average building. Breakfast was good, but not great, and the foods in dinner buffet was not fresh by any means! The best points were the view and weather, and swimming in the rain. I do suggest this hotel for Bored Residences of UAE, worth giving it a couple of days, but do... More 

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

dubai
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visit the place twice and it so beautiful and extra ordinary experience eventhough its quiet difficult to find and its a long drive but when you reach there ...it wow wow....amazing experience and planning to come back very soon...

Was this review helpful? Yes 1
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you for telling us about your amazing experience at Mercure Grand Jebel Hafeet Hotel. We are happy that we could exceed your expectations. We do hope to have the pleasure of welcoming you back on another occasion. Best regards, Hani Al Khouly More 

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Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
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Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain

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