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All 11 Al Ain hotels

Mercure Grand Jebel Hafeet Al Ain

4.0 of 5 Hotel   |   Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Hotel amenities
Mercure Grand Jebel Hafeet Al Ain

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Ranked #8 of 11 hotels in Al Ain
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Craig N Jeddah, Saudi Arabia
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375 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Jeddah, Saudi Arabia
Top Contributor
65 reviews 65 reviews
41 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

A great location but service is definitely not up to the slick Abu Dhabi level we had the previous week in 4 hotels. On checking in at 5.30pm we found there were no towels and we wanted a shower as it had been a hot day touring some of the interesting sites in Al Ain. After 2 calls to reception... More

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Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 1 week ago

This is no doubt a great location but the service and facilities in the hotel are outdated and under average. We were informed on check-in that we had 'one of the best veiws in the hotel' only to find that we were over looking the air conditioning units. Having previously stayed at this hotel, it is not a great idea... More

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Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

it was an amazing stay with my family! we were treated superbly by staff both at the reception and restaurant, thanks to Renabelle & Sara and many others at hotel. we celebrated my brother and his wife birthday dinner at the restaurant and were given a free cake for the celebrants, that was awesome! we will surely visit the place... More

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Melbourne
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for two nights in this hotel. Two connecting rooms booked. As with all hotels in Al Ain it is dated and in major need of a refurbishment. There is a distinct 70's feel about the lobby and restaurant area, as do the rooms. Bathrooms have been updated thankfully. Pillows were ridiculously high and firm, we had to request... More

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Abu Dhabi, United Arab Emirates
Top Contributor
60 reviews 60 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property has something that no other property in Al Ain has - this location. The drive up to the top of the mountain is breathtaking. The views really are arresting. Furthermore, the road to the top is superbly maintained, making for a smooth ride. This was our third visit to the property, so we knew what to expect. Mostly.... More

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Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 2 weeks ago

Before we checked in, I had read these reviews especially the negative ones and believe me I didn't have high expectations. At the checkin it was 3:30pm so we asked for a late checkout and an extra bed for the kid which were agreed promptly. Houda and Timothy were a great help. Beds were soft and room was big enough... More

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Abu Dhabi, United Arab Emirates
1 review
3 of 5 stars Reviewed 2 weeks ago

What an amazing location! ...but unfortunately th hotel is in need of a refurbish. The staff seemed to try very hard to make our stay good but the food was mediocre and we had to ask four times for the beds for the children. Then when they arrived they were just thin mattresses not even put up beds. Everything in... More

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Abu Dhabi
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

because the views are spectacular and the area in the mountain is so relaxing we tried again. My last review comented on how good the breakfast was, and the smallness of the room so we opted for a larger room ( which was costly ) however it was great. yes a little dated but it suited our purpose. Unfortunatey we... More

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Abu Dhabi, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed overnight at hotel. The service was excellent and Timothy on reception was very helpful. Excellent pool area and brilliant location. Beds are quite hard so didn't sleep very well. Not a lot to do in the evening at the hotel but great for a short stay.

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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We visited Al Ain over a weekend with our family. The online booking was done quite easily. Even though we had done 2 individual bookings for the 2 days of stay, the staff was quite co-operative and willing to merge the bookings. Opt for city view if you want to see the valley. The valley view rooms have nothing much... More

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Additional Information about Mercure Grand Jebel Hafeet Al Ain

Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Address: Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Al Ain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Official Description (provided by the hotel):
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 
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