We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 11 Al Ain hotels

Mercure Grand Jebel Hafeet Al Ain

4.0 of 5 Hotel   |   Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Hotel website
Click for phone number
Hotel amenities
Special Offer
Rates from $96/night
Mercure Grand Jebel Hafeet Al Ain
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Mercure Grand Jebel Hafeet Al Ain to your Saves list
68%
Ranked #7 of 11 Hotels in Al Ain
A recent review
5 of 5 stars reviewed 3 days ago
442joseph Penang, Malaysia
Write a Review

417 reviews from our community

Traveler rating
    111
    171
    89
    35
    11
See reviews for
166
131
12
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (417)
  • Mar-May only
    (132)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (103)
  • Dec-Feb only
    (104)
All months
Penang, Malaysia
Top Contributor
93 reviews 93 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was there in september 2013, this hotel is well located but it takes time to climb the hill. On top the view is awesome. You will enjoy a great view and fresh air. The room are large and you can ask for a connecting room if needed for a family.

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 5 days ago NEW

It should be downgraded to 2 stars or lower , pathetic service , we ordered 2 rooms paid same amount for 2 rooms but to our surprise one room was smaller which was supposed to fit 3 people and the extra bed provided for 3rd person was uncomfortable and was an ordinary quality metal bed, please never order an extra... More

Was this review helpful? Yes
Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

Me and my husband stayed here last July, we were able to get a deal from Triperna for a 1-night stay. The drive to the mountain is quite long, but I can say it's worth it. We're expecting that we will be arriving earlier than the check-in time so we already requested an early check-in beforehand, which was fortunately granted... More

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Ms Catherine I am very happy to hear your stay was an exquisite one! Thank you for your wonderful review and recommendation. My team will be pleased to know that we made an unforgettable stay especially Tracie and Saadia. Please come back soon! Sincerly Hani Al Khouly More

Dubai, United Arab Emirates
Top Contributor
219 reviews 219 reviews
18 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

located in Gem of UAE Alain , is the Jebel Hafeet mountain range and at the summit( around 10km drive up) you'll find the the Mercure Grand hotel , amazingly built hotel, with excellent facilities, we planned a weekend trip before eid holidays to have some reduction in rush, the area has the great diverese lengthy view of UAE you... More

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Arun Alex Thank you so much for your detailed review! I’m happy to hear about your great experience and will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Sincerly Hani Al Khouly More

Al Ain, United Arab Emirates
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice and romantic location, staff very friendly and helpful, food wasn't up to the standard especially the BBQ Dinner price was hi because of Eid vacation, nice place for kids, room very clean and has very nice view at night

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Mohmmed I am very happy to hear your stay was an exquisite one! Thank you for your wonderful review and recommendation.My team will be pleased to know that we made an unforgettable stay, We will work on the areas you hd pointe out , thank you for your feedback. We hope to welcome you back for another great... More

Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Don't expect too much from this hotel even though it's a Mercure. Remember, you are on a stony mountain in a desert. Everything slow motion, the service, the food, the climate. Just relax, sit back, be patient and enjoy. Looking for entertainment? wrong place, very wrong indeed. Looking for a quiet place away from busy and hectic Dubai or Abu... More

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Bernd I am very sorry that we coulnt meet upto your expectations. The Mercure Grand Jebel Hafeet is truly an iconic location and its benefit is the exclusivity . I would like to assure you that we look for constructive feedback and never eliminate any comments. So we are committed to work on the areas you highlighted and... More

Annecy, Rhone-Alpes, France
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in Al Ain to visit Jebel Hafeet and decided to make a stop at Mercure hotel for the lunch time. We seated at the poolside since it was the only restaurant already opened for lunch (12:30). After seating with nice scenic view on the dessert, we were looking for the waiter, who was alone at this time and... More

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Terence Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel located in strategic place an only hotel there at Jabal hafeet,the view is amazing and special thanks to Asia at the reception and her supervisor for the smooth check in and their extra mile during my stay.

Was this review helpful? Yes
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Nabil I am very happy to hear your stay was an exquisite one! Thank you for your wonderful review and recommendation. My team will be pleased to know that we made an unforgettable stay especially Asia and Front Office. Please come back soon! Sincerly Hani Al Khouly More

Wodonga, Australia
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We landed in abu dhabi and my wife hired a Mercedes as a surprise . We drove about 1.5 hours to al ain . The roads are fantastic 4 lanes all the way but be careful there are lots of speed cameras . We got to al ain and maybe the only mountain in UAE . What a fantastic drive... More

Was this review helpful? Yes 1
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Sir Im so glad to hear you had a’ wonderful experience with us. Thank you for your kind praise about our team members. We look forward to welcoming you back soon! Sincely Hani Al Khouly More

2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 5, 2014

We found cockroaches in the room,not clean enough, shisha is not that good comparing to its price, the singer is very bad,he should sing some romantic songs at night, not trivial ones like Ali eddik's songs. Swimming pool is nice, the hotel is quite,and it is suitable for families in general, the bathroom doesn't have hose which is not good... More

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mercure Grand Jebel Hafeet Al Ain? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Travelocity, Priceline, Hotels.com, Agoda, HostelBookers, Odigeo and Tingo so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi

182 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (173)
Viewed
Hotel & grounds (33)
Viewed
View from room (28)
Viewed
Room/suite (14)
Viewed
Pool/beach area (18)
Viewed
Family/play areas (1)
Viewed
Dining (5)
Viewed
Bathroom (2)
Viewed
Other (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Dining (2)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (4)
Hotels you might also like...
Check In Check Out
Price Your Stay