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All 11 Al Ain hotels

Mercure Grand Jebel Hafeet Al Ain

4.0 of 5 Hotel   |   Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
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Rates from $96/night
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67%
Ranked #7 of 11 hotels in Al Ain
A recent review
4 of 5 stars reviewed 2 days ago
Prikesh N
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403 people have reviewed this hotel

Traveler rating
    110
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155
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

i Priyanka would like to mentioned the name of the reception guy who helped me since i made my booking.i dont remember his name but he was arabic guy who check me in.he was .very helpfull..i came with my husband and stayed in 402 dont remeber exactly but it was on 4th floor i guess. ,,room was nice with such... More

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Bangalore, India
1 review
5 of 5 stars Reviewed 1 week ago

Spend the weekend in before flying back home for the vacation it was like a short break but very memorable it was my first time and the kids loved it the pools were very interesting for the kids and the adults the staff were really helpful upon arrival the people at the reception were really courteous and suggested the best... More

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr,MrsRozario675 We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Abu Dhabi, United Arab Emirates
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a lovely experience with my family at the Mercure Grand Jebel Hafeet Al Ain. Excellent and serene environment and good service delivery. From the winding and spectacular road up the historic Jabel Hafeet mountain range overlooking the garden city of Al Ain through to the kind hospitality of the hotel staff, i'll say it was indeed a memorable getaway... More

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr,Mrs Thank you so much for your detailed review! I’m happy to hear about your great experience and will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Sincerly Hani Al Khouly More

Abu Dhabi, United Arab Emirates
1 review
1 of 5 stars Reviewed 1 week ago

Horrible service. My wife and I visited Mercure Jebel Hafeet for the weekend and was disappointed with the service. Here's why: -Made Dinner reservations and arrived on time only to be told rather rudely by the head waiter that he knows we made reservations but all seats are full. On asking why the reservations were confirmed he just responded saying... More

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr. Muhammed, Positive commends from your side was valid we deeply sorry for the mistake which occured while you stayed with us. In due course we will get in touch with you. Your Sincerly Mr.Hani Al khouly General Manager More

Lamu Island, Kenya
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice views from the hotel, lots of activities for kids (mini golf, pools with slides,...). I had a big room with a nice view. Staff at front desk and restaurant needs to be better coordinated. I had to wait for 10 minutes for check in, also at the restaurant I realized some confusion between waiters. Anyway, this was not a... More

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Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located almost at the top of a mountain, and offers nice views on the desert and on the city of Al Ain. The lobby is spacious and full of lights and plants, and is a nice place to have a coffee in the morning. The rooms/bathrooms are spacious and clean (except the pillows are hard and very... More

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Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was an excellent place, had a great weekend, the kids loved the slides and the pool the staff were very friendly and helpful, especially the reception staff. Would definitely recommend this place to everyone.

Was this review helpful? Yes 1
Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Sir, Thank you for telling us about your absolutely fantastic experience at Mercure Grand Jebbel Hafeet. The entire team is wishing you again all the happiness and we are looking forward to welcoming you back soon to enjoy our hospitality and the nice view from your room. Sincerely, Hani Alkhouly General Manager More

Al Ain, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

The steep winding road up the spectacular Jebel Hafeet mountain gives way to an impressive 4 star hotel in beautiful surroundings. The staff were friendly and attentive, particularly the breakfast restaurant supervisor, Shyam. He was polite and professional and made sure that I had everything I required. The breakfast was an international buffet style with plenty of choice and everything... More

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

This was our first time to Al Ain and enjoyed it. We have 2 girls aged 2 and 3 and went with another couple who had boys aged 2 and 4. The kids had a blast! The hotel was very clean and the staff friendly. The views from the Grand Mercure are beautiful. The pool had 3 slides, a separate... More

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Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Sir, Thank you for telling us about your absolutely fantastic experience at Mercure Grand Jebbel Hafeet. The entire team is wishing you again all the happiness and we are looking forward to welcoming you back soon to enjoy our hospitality and the nice view from your room. Sincerely, Hani Alkhouly General Manager More

Abu Dhabi, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 5, 2014

Havign driven up JH to reach the hotels viewing platform we had planned to spend the afternoon at Green Mubazarrah however the swimp up bar below was too tempting and we paid the 100AED for a day pass (50AED dicousnt voucher for F&B is provided in return). Food was pretty poor from the pool restaurant and the service not great... More

Was this review helpful? Yes 1
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Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet | PO Box 24476, Al Ain 0, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
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Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 
Number of rooms
124

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