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Four Points by Sheraton Zaporozhye Hotel

Travelers' Choice award winner
Schevchenko Blvd., 71A, Zaporizhzhya 69001, Ukraine
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Four Points by Sheraton Zaporozhye Hotel
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Four Points by Sheraton Zaporozhye Hotel
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
  • All months
    (67)
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    (15)
  • Jun-Aug only
    (17)
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    (15)
  • Dec-Feb only
    (20)
All months
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very good hotel, but still with Ukrainian service. Nice rooms with all new stuff and Dnipro river view. Really comfortable bed in the room. Breakfast is not bad. They have gym and sauna. So all things are good. But sometimes you will feel that this is not Europe. For example, minibar is locked and if you want it to be... More 

Was this review helpful? Yes
Viktoria_And, Marketing, Social Media & Reservation Coordinator at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Ms. Lerova, Thank you for staying with us, and thank you for your comments and evaluation of our hotel. I am happy to see that you have had an enjoyable stay in our hotel and really appreciate your detailed feedback which will help us to improve our services. Please accept my apologies for the inconveniences you have experienced in... More 

Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 27, 2015

This has become the only place my wife and I will stay at when we are in Zaporozhye! And we look forward to every visit! Not only is it a peaceful and beautifully located hotel (overlooking the Dneper River and Khortitsa Island), but it has almost everything that a 5-star hotel would have for an amazingly low price. The rooms... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Mr. Scott, it was great to have you staying with us again, and I am very happy that you had an as relaxing and enjoyable stay with us as expected. Your comments and praise are very much appreciated and will be passed on to all our associates at the next possible opportunity! Looking forward to be seeing you again,... More 

Edinburgh, United Kingdom
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 4, 2014

I've stayed here four times on business and each time I have had great service. All the staff are extremely helpful, warm and welcoming. I am vegetarian and again they have always managed to develop great food for me. The rooms overlook the river, nice view and superfast wifi. A very solid hotel that was a home from home whilst... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Mr. Sam, thank you for staying and returning to us, and thank you very much for your detailed feedback left at tripadvisor. I am happy to see that you enjoyed your stays with us on each of your visits, and that our associates made you feel welcome - i will certainly pass on your compliments to all our associates.... More 

Dnipropetrovsk, Ukraine
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 17, 2014

I visited this hotel once in the frame of the business trip. And I have strong desire to come back. The hotel is amazing and can be used for business trips, conferences as well as pleasant family weekends. Besides prices are very competitive not only among Zaporizhzhya hotels, but also among Dnipropetrovsk ones. The whole hotel atmosphere is so pleasant... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Ms. Katerina, thank you for being our guest, and thank you very much for your detailed feedback left in your evaluation of our hotel and services. It's great to see that you had a thoroughly satisfying experience in all aspects with us. Hoping to be seeing you again in the future With my best personal regards Claus Treu General... More 

Bergen, Norway
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 4, 2014

This hotel suprised me, not many hotels in Ukraine can compare with this standard, service and prices. Nice big room with great view over the river. Good roomservice, exellent breakfast and service. The desk was manned with two young and service minded workers, exellent english. Thanks, I will stay at your hotel again next summer!

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Mr. Ivar31, thank you for being our guest, and thank you for your great review and detailed comments left at this website. I am glad to read that we managed to surprise you, and that you had a thoroughly enjoyable stay with us. Looking forward to welcoming you back in our hotel and Zaporozhye With my best personal regards... More 

Kiev, Ukraine
1 review
5 of 5 stars Reviewed August 2, 2014

Traveling a lot in Ukraine (and the world) it is nice to discover this nice well kept hotel which offers an experiences true to any global standard. From the professional welcome and check-in to the clean, modern, nicely decorated room, well composed breakfast buffet to the checkout it is truly excellent experience. The hotel isn't sneaky either - 4 bottles... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Mr. Michael, thank you for being our guest and thank you for your great comments and detailed feedback left at this site. I am very happy to read your evaluation and your high praise of all the services experienced in our hotel. Thank you as well for recommending us. Looking forward to having you as our guest again in... More 

1 review
5 of 5 stars Reviewed July 24, 2014

I had a nice stay at this hotel in April. The lobby is large and neat and the hotel receptionist was nice and spoke fine English. The airline lost my luggage, it arrived two days later, and the receptionist called me to inform me they delivered it to the front. Very courteous and lovely. There is an ATM in this... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Leggs, thank you for staying with us, your detailed feedback of our services and your positive comments and recommendation. I am happy to see that you had a great stay and experience with us. Our training department is working on the language challenges we still face, and most of our associates are attending language classes, but it will still... More 

Las Vegas, Nevada
Level Contributor
186 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed June 7, 2014

I was a bit surprised when I went to the location. It is not on the river as it appears. it is set back on a swamp in front of the hotel. It is also not near anything downtown. Everything is a taxi ride. I paid for an upgraded room and it was tiny with a limited view. I am... More 

Was this review helpful? Yes
Theales, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Mr. Deigs, Thank you for staying at the Four Points by Sheraton Zaporozhye, and thank you for your comments left on tripadvisor.com. Please accept my apologies for your disappointment due to the points raised. As mentioned correctly the hotel is not directly located on the river Dnepr, however the Dnepr is just across the street, over the foot bridge... More 

Kiev, Ukraine
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 9, 2014

I stayed in this hotel twice and will book again for my next trip. No issues with serivice, cleanliness is top notch, breakfast quality is above what you normally experience in Ukrainian hotels, rooms are well equipped. My only wish to the team: please don't be shy and do smile more often, you gain customers loyalty at no operating costs!... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Mr. / Mrs. D L, thank you very much for staying with us again! It's great to read that you had another satisfying experience in our hotel. I will pass on your comments about our services, and equally your suggestion to our associates, and I am certain they will be appreciated. We are looking forward to welcoming you again... More 

Warsaw, Poland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 7, 2014

I loved the hotel. I've been there couple months after the opening with my partner. We were almost only guests (hotel were really empty) but the hotel and service was up to Sheraton standards. Rooms were wonderful: clean, big, equipped with tv, wi-fi, hair-dryer, seif, iron, fridge, coffee and tea service and of course towels and shower gel etc. Staff... More 

Was this review helpful? Yes
Claus T, General Manager at Four Points by Sheraton Zaporozhye Hotel, responded to this review

Dear Bladooka, thank you for staying with us, and thank you for these comments! It is great to read that you enjoyed our services offered and our facilities. Thank you as well for your recommendation as a place to stay and your comment about the "cool" city Zaporozhye. Hoping to be welcoming you in our hotel in the future again,... More 

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