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All 22 Donetsk hotels

Donbass Palace Hotel

5.0 of 5 Hotel   |   80 Artyoma Street, Donetsk 83001, Ukraine
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Donbass Palace Hotel
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Ranked #1 of 22 hotels in Donetsk
A recent review
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73 people have reviewed this hotel

Traveler rating
    50
    18
    3
    1
    1
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Families
0
7
9
52
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Donbass Palace is a beautiful and professionally run hotel. If you´re finding yourself having to stay in the industrial city of Donetsk, this will be your oasis. Rooms are large and spacious. Staff is friendly and service is great. It probably has the fastest internet in town, and location could´t be better. Very good restaurant with unforgettable steaks. The... More

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JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear Misha B, Thank you very much for your decision to write this review on your stay at the Donbass Palace Hotel! We are very glad that you found our rooms comfortable and the staff friendly and professional. Your opinion about breakfast is very important for us and it will be discussed internally. Please rest assured that we will share... More

geordie
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

What a brilliant hotel. Kind, caring, efficient, courteous staff. Clean airy luxury rooms. Great gym, superb food and bar. What more can you ask for? The location in the middle of town gives one a great opportunity to walk out of the front door and visit this superb town.

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JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear Victortwoone, Thank you very much for such a nice review about Donbass Palace Hotel. We are very pleased that you enjoyed stay with us and I will pass your comments to the staff with great pleasure. We are looking forward to welcome you back soon! Best regards, Jonas Amstad Hotel Manager Donbass Palace - A Member of the Leading... More

Zurich, Switzerland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wonderful hotel and staff. My best memory is when we came in to the hotel after a long travel during the 2012 soccer tournament. There wasn't a game in the city but we got to watch one on a large screen in the hotel, eating great pizza and drinking beer. The hotel adopts to all situations.

Was this review helpful? Yes 1
JonasAmstad, Управляющий at Donbass Palace Hotel, responded to this review

Dear Mats L, We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We always try to be flexible and to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace... More

Manchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

I have just spent a week at the Donbass Palace on a business trip. It was the second time we visited the hotel and returned because it is such a perfect venue for work or leisure. There’s nothing to fault it on. From Denis the bell boy – who times his arrival perfectly so as to give you a few... More

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JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear Emmacm, Thank you very much for your decision to write such a nice and detailed review. We are very glad that you enjoyed your stay in our hotel, and I will pass your comments to the staff with great pleasure. We are looking forward to welcoming you again to the Donbass Palace Hotel during your next visit to Donetsk.... More

Contributor
19 reviews 19 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 26, 2014

Stayed whilst on Business. Best in Donetsk albeit there really isn't a great choice in this town. We also stayed whilst Euro 2012 was on and the town didn't really offer much more than it normally does. If staying in Donetsk then you must stay here.

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JonasAmstad, Manager at Donbass Palace Hotel, responded to this review

Dear Teamtf1, I really appreciate your feedback. It is a great pleasure for us that you enjoyed your stay with us and marked our hotel as the best one in the region. We, as always, will do our best to maintain the exclusive hospitality for our guests. We are looking forward to see you again at the Donbass Palace Hotel!... More

Kiev, Ukraine
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2013

Highly recommend this hotel if you are staying in Donetsk. It had a spacious swimming pool and a very good spa! Beds are extremely comfortable. Breakfast is various. Stuff is helpful and sweet. The hotel has central location, overlooking on the main square.

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear Helen S, I really appreciate your decision to write this Review. It is a great pleasure to read that you have enjoyed your stay with us. We are very glad that you stated our hotel as the best in Donetsk and outlined aqua zone and beds’ comfort. Please be sure that we will pass your comments to the staff... More

Senior Contributor
34 reviews 34 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 5, 2013

Well, it's definitely not the best 5* hotel in Europe...but it's not bad either! And definitely well above my expectations. I mean, Donetsk...Anyhow, the hotel is well-kept, clean, well organized, reception staff very helpful and efficient, and they speak good English (quite rare in the Ukraine). Great location, too. Rooms are big, beds are comfortable, WiFi works flawlessly (finally!!!!!)...On the... More

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JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear DenisRi, First of all, thank you very much for taking the time to write this Review. We are very happy that you enjoyed your stay with us and I am very sure that your Feedback will be an additional Motivation for our staff. In regards to the TV channels we do take your comment very serious and will evaluate... More

Moscow, Russia
Top Contributor
63 reviews 63 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 12, 2013

This s a true 5 stars hotel, maybe the best 5-stars hotels I've ever been to in Europe. Spacious rooms with comfy beds and all sort of amenities and little things that make life a bit easier (eg shoe polish, the scales); with a great bathroom (I didn't have neither hot-tub nor a shower cabine kinda thing, still all was... More

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JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear ZhuGurragchaa, We would like to thank you for your very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure to read that you have enjoyed your stay with us. We are pleased that you enjoyed our rooms and amenities and please rest assured that we will share your comments with all our colleques... More

Northampton
Top Contributor
187 reviews 187 reviews
185 hotel reviews
255 helpful votes 255 helpful votes
4 of 5 stars Reviewed October 6, 2013

Arrived here after a long trip which was lengthened by 2 hours due to delays. Was immediately put at ease by receptionist with an excellent friendly and relaxed manner Even though it was after midnight I was able to get some food in the lobby lounge reasonably priced for a hotel of this standard as were the drinks. Unfortunately the... More

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JonasAmstad, General Manager at Donbass Palace Hotel, responded to this review

Dear BasilsTravels, First of all I would like to thank you for your very detailed report which will certainly help us to rectify the issues you have brought to my attention. Unfortunately, I have to apologize for the inconvenience caused by an unexpected delivery and all the other remarks you highlighted in your review. Please rest assured that all your... More

Haleiwa, Hawaii
Top Contributor
118 reviews 118 reviews
87 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was my first visit to the Ukraine and Donetsk. I stayed at the Donbass Palace Hotel for 2 nights and was impressed by the hotel. I understand it was the Gestapo headquarter hotel during World War Two - but today you have a modern hotel in an historic setting with a very friendly helpful staff. The rooms were nice... More

Was this review helpful? Yes 1

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Additional Information about Donbass Palace Hotel

Also Known As:
Donbass Palace Donetsk
Address: 80 Artyoma Street, Donetsk 83001, Ukraine
Location: Ukraine > Donetsk Oblast > Donetsk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Donetsk
#1 Luxury Hotel in Donetsk
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Donbass Palace Hotel 5*
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