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All 23 Donetsk hotels

Donbass Palace

5.0 of 5 Hotel   |   Artyoma St., 80, Donetsk 83001, Ukraine
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Donbass Palace
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Ranked #1 of 23 hotels in Donetsk
A recent review
5 of 5 stars reviewed 4 weeks ago
Margaret R Palo Alto, California
  • Reviews (77)
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77 people have reviewed this hotel

Traveler rating
    54
    18
    3
    1
    1
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Families
0
7
9
56
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Palo Alto, California
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in Dnipropetrovsk for one week (see my review for the Grand Hotel) so after that property, coming to the Donbass Palace felt very extravagant. The hotel is not far from the airport and is conveniently located near some great restaurants. I had room service one or 2 nights and the service was relatively fast and the food was... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 31, 2014

A 5 star hotel in aspects , staff completely bilingual , English is brilliant , no detail to small to deal with. Facilities excellent and the fastest internet of any hotel i have stayed in the world 10 mb download , 20 mb upload incredible . Have stayed here for nearly four weeks , not one complaint or issue and... More

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Barcelona, Spain
Top Contributor
59 reviews 59 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 1, 2014

It ws one of thw best experience I never take before. When you see really Donetsk not imagine that near the biggest coal extraction in the world there is this wonderful hotel. I'm waiting all political problems will resolved to check if it continue having the same quality. The restaurant is incredible with all kind of wines included the expensive... More

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JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Qscofr1, We would like to thank you for your decision to write such a nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed your stay in our hotel and found the restaurant to be incredible. Please rest assured that we will share your comments with all our colleagues... More

Norway
Contributor
16 reviews 16 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 19, 2014

The Donbass Palace is a beautiful and professionally run hotel. If you´re finding yourself having to stay in the industrial city of Donetsk, this will be your oasis. Rooms are large and spacious. Staff is friendly and service is great. It probably has the fastest internet in town, and location could´t be better. Very good restaurant with unforgettable steaks. The... More

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Misha B, Thank you very much for your decision to write this review on your stay at the Donbass Palace Hotel! We are very glad that you found our rooms comfortable and the staff friendly and professional. Your opinion about breakfast is very important for us and it will be discussed internally. Please rest assured that we will share... More

geordie
Contributor
19 reviews 19 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 15, 2014

What a brilliant hotel. Kind, caring, efficient, courteous staff. Clean airy luxury rooms. Great gym, superb food and bar. What more can you ask for? The location in the middle of town gives one a great opportunity to walk out of the front door and visit this superb town.

Was this review helpful? Yes
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Victortwoone, Thank you very much for such a nice review about Donbass Palace Hotel. We are very pleased that you enjoyed stay with us and I will pass your comments to the staff with great pleasure. We are looking forward to welcome you back soon! Best regards, Jonas Amstad Hotel Manager Donbass Palace - A Member of the Leading... More

Zurich, Switzerland
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2014

Wonderful hotel and staff. My best memory is when we came in to the hotel after a long travel during the 2012 soccer tournament. There wasn't a game in the city but we got to watch one on a large screen in the hotel, eating great pizza and drinking beer. The hotel adopts to all situations.

Was this review helpful? Yes 1
JonasAmstad, Управляющий at Donbass Palace, responded to this review

Dear Mats L, We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We always try to be flexible and to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace... More

Manchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

I have just spent a week at the Donbass Palace on a business trip. It was the second time we visited the hotel and returned because it is such a perfect venue for work or leisure. There’s nothing to fault it on. From Denis the bell boy – who times his arrival perfectly so as to give you a few... More

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JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Emmacm, Thank you very much for your decision to write such a nice and detailed review. We are very glad that you enjoyed your stay in our hotel, and I will pass your comments to the staff with great pleasure. We are looking forward to welcoming you again to the Donbass Palace Hotel during your next visit to Donetsk.... More

Contributor
19 reviews 19 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 26, 2014

Stayed whilst on Business. Best in Donetsk albeit there really isn't a great choice in this town. We also stayed whilst Euro 2012 was on and the town didn't really offer much more than it normally does. If staying in Donetsk then you must stay here.

Was this review helpful? Yes
JonasAmstad, Manager at Donbass Palace, responded to this review

Dear Teamtf1, I really appreciate your feedback. It is a great pleasure for us that you enjoyed your stay with us and marked our hotel as the best one in the region. We, as always, will do our best to maintain the exclusive hospitality for our guests. We are looking forward to see you again at the Donbass Palace Hotel!... More

Kiev, Ukraine
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 30, 2013

Highly recommend this hotel if you are staying in Donetsk. It had a spacious swimming pool and a very good spa! Beds are extremely comfortable. Breakfast is various. Stuff is helpful and sweet. The hotel has central location, overlooking on the main square.

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Helen S, I really appreciate your decision to write this Review. It is a great pleasure to read that you have enjoyed your stay with us. We are very glad that you stated our hotel as the best in Donetsk and outlined aqua zone and beds’ comfort. Please be sure that we will pass your comments to the staff... More

Senior Contributor
36 reviews 36 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 5, 2013

Well, it's definitely not the best 5* hotel in Europe...but it's not bad either! And definitely well above my expectations. I mean, Donetsk...Anyhow, the hotel is well-kept, clean, well organized, reception staff very helpful and efficient, and they speak good English (quite rare in the Ukraine). Great location, too. Rooms are big, beds are comfortable, WiFi works flawlessly (finally!!!!!)...On the... More

Was this review helpful? Yes
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear DenisRi, First of all, thank you very much for taking the time to write this Review. We are very happy that you enjoyed your stay with us and I am very sure that your Feedback will be an additional Motivation for our staff. In regards to the TV channels we do take your comment very serious and will evaluate... More

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Additional Information about Donbass Palace

Address: Artyoma St., 80, Donetsk 83001, Ukraine
Location: Ukraine > Donetsk Oblast > Donetsk
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Donbass Palace 5*
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Also Known As:
Donbass Palace Donetsk

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Donetsk #1 Business Hotel in Donetsk
Hotel Class
Number of rooms
124

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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