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Donbass Palace

Travelers' Choice award winner
Artyoma St., 80, Donetsk 83001, Ukraine
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Donbass Palace
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81 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (81)
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    (26)
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Miami, Florida
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed October 1, 2014

I stayed in this hotel when the pro-russians had taken over some government buildings. Having been to Ukraine several times I was surprised to find this hotel. It is par to any great hotel in any European Capital. The staff is as professional as you can imagine. The hotel is excellent and so is its food. I would surely stay... More 

Was this review helpful? Yes 3
Palo Alto, California
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 21, 2014

I was in Dnipropetrovsk for one week (see my review for the Grand Hotel) so after that property, coming to the Donbass Palace felt very extravagant. The hotel is not far from the airport and is conveniently located near some great restaurants. I had room service one or 2 nights and the service was relatively fast and the food was... More 

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Margaret R, I really appreciate your decision to write this Review. Please rest assured that all your comments will be shared with my colleagues and the staff and we will do our best to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace Hotel! Best regards, Jonas Amstad Hotel... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2014

A 5 star hotel in aspects , staff completely bilingual , English is brilliant , no detail to small to deal with. Facilities excellent and the fastest internet of any hotel i have stayed in the world 10 mb download , 20 mb upload incredible . Have stayed here for nearly four weeks , not one complaint or issue and... More 

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear 500Malcolm We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We highly appreciate that you mentioned our Internet as the fastest internet of any hotel you have stayed in the world! We always try to maintain the exclusive... More 

Durham, United Kingdom
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed May 1, 2014

It ws one of thw best experience I never take before. When you see really Donetsk not imagine that near the biggest coal extraction in the world there is this wonderful hotel. I'm waiting all political problems will resolved to check if it continue having the same quality. The restaurant is incredible with all kind of wines included the expensive... More 

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Qscofr1, We would like to thank you for your decision to write such a nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed your stay in our hotel and found the restaurant to be incredible. Please rest assured that we will share your comments with all our colleagues... More 

Norway
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 19, 2014

The Donbass Palace is a beautiful and professionally run hotel. If you´re finding yourself having to stay in the industrial city of Donetsk, this will be your oasis. Rooms are large and spacious. Staff is friendly and service is great. It probably has the fastest internet in town, and location could´t be better. Very good restaurant with unforgettable steaks. The... More 

Was this review helpful? Yes 2
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Misha B, Thank you very much for your decision to write this review on your stay at the Donbass Palace Hotel! We are very glad that you found our rooms comfortable and the staff friendly and professional. Your opinion about breakfast is very important for us and it will be discussed internally. Please rest assured that we will share... More 

geordie
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 15, 2014

What a brilliant hotel. Kind, caring, efficient, courteous staff. Clean airy luxury rooms. Great gym, superb food and bar. What more can you ask for? The location in the middle of town gives one a great opportunity to walk out of the front door and visit this superb town.

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Victortwoone, Thank you very much for such a nice review about Donbass Palace Hotel. We are very pleased that you enjoyed stay with us and I will pass your comments to the staff with great pleasure. We are looking forward to welcome you back soon! Best regards, Jonas Amstad Hotel Manager Donbass Palace - A Member of the Leading... More 

Zurich, Switzerland
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 24, 2014

Wonderful hotel and staff. My best memory is when we came in to the hotel after a long travel during the 2012 soccer tournament. There wasn't a game in the city but we got to watch one on a large screen in the hotel, eating great pizza and drinking beer. The hotel adopts to all situations.

Was this review helpful? Yes 1
JonasAmstad, Управляющий at Donbass Palace, responded to this review

Dear Mats L, We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We always try to be flexible and to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace... More 

Manchester
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 11, 2014

I have just spent a week at the Donbass Palace on a business trip. It was the second time we visited the hotel and returned because it is such a perfect venue for work or leisure. There’s nothing to fault it on. From Denis the bell boy – who times his arrival perfectly so as to give you a few... More 

Was this review helpful? Yes
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Emmacm, Thank you very much for your decision to write such a nice and detailed review. We are very glad that you enjoyed your stay in our hotel, and I will pass your comments to the staff with great pleasure. We are looking forward to welcoming you again to the Donbass Palace Hotel during your next visit to Donetsk.... More 

Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 26, 2014

Stayed whilst on Business. Best in Donetsk albeit there really isn't a great choice in this town. We also stayed whilst Euro 2012 was on and the town didn't really offer much more than it normally does. If staying in Donetsk then you must stay here.

Was this review helpful? Yes
JonasAmstad, Manager at Donbass Palace, responded to this review

Dear Teamtf1, I really appreciate your feedback. It is a great pleasure for us that you enjoyed your stay with us and marked our hotel as the best one in the region. We, as always, will do our best to maintain the exclusive hospitality for our guests. We are looking forward to see you again at the Donbass Palace Hotel!... More 

Kiev, Ukraine
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 30, 2013

Highly recommend this hotel if you are staying in Donetsk. It had a spacious swimming pool and a very good spa! Beds are extremely comfortable. Breakfast is various. Stuff is helpful and sweet. The hotel has central location, overlooking on the main square.

Was this review helpful? Yes 1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Helen S, I really appreciate your decision to write this Review. It is a great pleasure to read that you have enjoyed your stay with us. We are very glad that you stated our hotel as the best in Donetsk and outlined aqua zone and beds’ comfort. Please be sure that we will pass your comments to the staff... More 

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