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All 20 Entebbe hotels

Imperial Resort Beach Hotel

P.O. Box 895, Entebbe, Uganda
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Imperial Resort Beach Hotel
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25%
Ranked #16 of 20 hotels in Entebbe
  • Reviews (71)
  • Photos (28)
  • Amenities
  • Room tips (16)
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71 people have reviewed this hotel

Traveler rating
    1
    15
    24
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    16
See reviews for
4
8
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38
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Auckland Region, New Zealand
Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location if you want to be close to Entebbe Airport. It definitely has good bits and bad bits - on the whole it feels like it used to be a very grand hotel that has gone downhill over the years. Good bits - The buffet dinner was really good and catered very well for... More

Was this review helpful? Yes 1
Hampshire
Top Contributor
67 reviews 67 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently spent an unplanned day and night in this hotel thanks to an unplanned delay to my flight caused by a technical fault. A crowd of us arrived at 6am having spent all night at the airport and I was impressed by the efficiency of the check in and with the number of staff available to help with bags... More

Was this review helpful? Yes 1
Colombo, Sri Lanka
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Everything from the service to the room are basic, but given the limited options in Entebbe, it's a convenient place to stay as it's closer to the airport and on the magnificent lake Victoria. The hotel has plenty of space, a botanical garden, and a fitness centre with a pool.

Was this review helpful? Yes 3
Kampala, Uganda
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2014

I was at this Hotel for a two days training and i was on the organising team. The staff were very friendly and helpful with all our work. Plus everything was on time meals, refreshments etc. On one of the evenings we had a cocktail by the lakeside and it was fabulous. The rooms were clean, spacious and comfortable. The... More

Was this review helpful? Yes 2
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

Dear Guest, Thank you for the great feedback . There is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay. We thank you... More

Cape Town Central, South Africa
Top Contributor
60 reviews 60 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 8, 2014

I was very happy with my stay at this hotel. At the outset, I was met at the airport with a name board and efficiently transported to the hotel. I was advised at reception about possible noise from a planned music event and given the choice of taking a quieter room. I settled for the view over the lake nonetheless.... More

Was this review helpful? Yes 1
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

We appreciate your thorough and overall positive review, thank you very much! Our "excellent staff" are glad to read that you enjoyed a "pleasant experience" at the Imperial Resort Beach Hotel . We are committed to the idea of quality and It is our honor, and duty, to ensure that all our guests feel comfortable and welcome when they are... More

Johannesburg, South Africa
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 1, 2014

Stayed here because it is close to the airport. The food is terrible; clearly prepared ages in advanced and frozen until used. The whole hotel was also completely empty (never a good sign) and has the appearance that it was put together by a teenager with a tight budget in Chinatown. On the bright-side the water was hot, the beers... More

Was this review helpful? Yes 3
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

Thank you very much for sharing your views on trip advisor regarding your experience in our Restaurant. Please accept our sincere apologies . I completely understand the concerns you have mentioned and would be happy to speak with you regarding them. Please feel free to contact Emmanuel +256 754696936 . We hope you will give us another the opportunity to... More

Ann Arbor, Michigan
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 3, 2014

On the advice of a Kampala resident, I visited here on my way to the airport of a bit of relaxation before my long flight home. The reception staff was helpful; they assisted me in changing a $100 bill and directed me to the Health Club for a massage. Although the outdoor pool was lovely, the facilities in the Health... More

Was this review helpful? Yes 2
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

We are very excited you took advantage of our location with the limited time you had with us. Thank you for the compliments of our team who assisted in delivering the experience for you and ,in particular Joan who gave you the massage .We are proud of having Joan on our team and we look forward to sharing your compliments... More

Dar es Salaam, Tanzania
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 17, 2014

If you have freedom to stay where you want then this hotel would not feature due to high cost and total lack of atmosphere or charm. The staff are friendly, the rooms are fine and it is situated on the lake but it has no character beyond serving meetings.

Was this review helpful? Yes 2
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

We very much appreciate the feedback regarding your experience. Please accept our apologies for the pricing concerns, which are completely understood. Thank you for the compliments of our team Customer satisfaction is certainly our goal for all of our guests. I completely understand the concerns you have and would be happy to speak with you regarding them. Please feel free... More

Nairobi, Kenya
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2014

We found total pleasure at the Imperial Beach Resort.The Staff were all incredible especially the front desk and banqueting staff and made our stay better than anything I could have imagined..At the beach I found total peace and it was so clean considering it was a lake beach.Truly enjoyed the sunset.. Kudos Mr. Kahi and team Emily

Was this review helpful? Yes 6
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

Dear Emily, Thank you for taking the time to write and share your experience . We very much value and appreciate your feedback. We are pleased to hear that you enjoyed your stay with us while you attended a conference at our Property . We are committed to the idea of quality and our goal has always been to exceed... More

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 2, 2014

Myself and two other colleagues stayed in this hotel for two evenings this last week. It rated as possibly my worst experience in Africa with hotels and we all have sworn never to use this hotel again and will ensure that that we get them removed from whatever list our travel agents have which promotes the hotel. We are part... More

Was this review helpful? Yes 7
Emmanuel M, Front Office Manager at Imperial Resort Beach Hotel, responded to this review

Dear Guest, Thank you for your review .We value your feedback because it helps us in our effort to achieve our goal of delivering superior customer service. I sincerely apologize for the problems you experienced during your recent concluded stay. I would like find out more information about your stay and would appreciate if you could contact me directly at... More

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Additional Information about Imperial Resort Beach Hotel

Address: P.O. Box 895, Entebbe, Uganda
Location: Uganda > Central Region > Entebbe
Price Range (Based on Average Rates): $$
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Also Known As:
Imperial Hotel Beach

28 photos of this hotel

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Hotel & grounds (9)
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Pool/beach area (2)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Number of rooms
181

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