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Zorlu Grand Hotel

Certificate of Excellence
Maras Caddesi No: 9 | Merkez, Trabzon 61100, Turkey
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Zorlu Grand Hotel
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Zorlu Grand Hotel
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112 reviews from our community

Traveler rating
    33
    53
    15
    7
    4
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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    (33)
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Jerusalem, Israel
Top Contributor
53 reviews 53 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is right in the middle of Trabzon, next to the bazaar, 10 minutes away from the airport. The hotel has good amenities - excellent equipment in the gym and good Internet. The room is quite comfortable: try for a room with a window facing out and not on the lobby side. The room could use a little more... More 

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Istanbul, Turkey
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Zorlu Grand Hotel does not rise to the level of good hotels in Istanbul (where I live), but it does have many attractive amenities. The most positive benefit to me was the incredibly fast Wi-Fi—it surpassed the Wi-Fi speed of any hotel I’ve ever stayed in. I was able to stream videos and make Skype calls without any trouble.... More 

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London, United Kingdom
Top Contributor
97 reviews 97 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 19, 2015

I arrived in Trabzon after an all night flight from London, changing at dawn in Istanbul. I took a taxi to the Zorlu at 10:00 in the morning, expecting to drop my bag off and shuffle around Trabzon for a few hours until I could check in. Instead, they checked me in straight away. I paid the equivalent of around... More 

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Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Senior Contributor
22 reviews 22 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 2, 2015

Just stayed there 2 nights. This hotel claims to be five stars and charges accordingly, but does not provide minimum facilities. The rooms are stuffy and suffocating. The central ac was sending a blast of hot air. When we switched off the ac, it became suffocating. There was no way of finding a tolerable temperature in the room. The only... More 

Was this review helpful? Yes 1
Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Van Anda
Top Contributor
272 reviews 272 reviews
36 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed January 13, 2015

We used this hotel as it was the shuttle stop for the cruise ship. It was a bit unnerving to have to go through a security check to go inside but what an oasis was waiting. The lobby is huge, open, spotless. We were offered free wifi which was very fast. Washrooms are deluxe. We also purchased turkish coffee. Service... More 

Was this review helpful? Yes 1
Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Guests, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Ashby de la Zouch, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 12, 2015

Exceptionally friendly staff. Good room; well maintained. A sturdy traditional bidet is always a comfort. Nice breakfast. Hotel well situated for shopping, restaurants (nothing very upmarket in Trabzon) and dolmus stops

Was this review helpful? Yes 1
Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Nigel, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Kuwait City, Kuwait
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2014

The staff are not friendly and are very rude, specially the ladies at the reseption desk. They keep laughing at customers in turkish thinking we don't know their language! They don't know how to deal with customers and they don't speak english very well. Other than that the breakfast, rooms, cleanliness and location is great! According to lifestyle there, it... More 

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Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Maryam, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Istanbul, Turkey
Top Contributor
99 reviews 99 reviews
15 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed December 3, 2014

we stayed only one night though. The hotel is in a nice central location. The porters and receptionists are very helpful, speak perfect English. The room was very clean, the toiletries, robes, slippers, towels were of very good quality. The bed was very comfortable. We liked that they had complimentary water, tea, coffee and cookies as well as separately located... More 

Was this review helpful? Yes 1
Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Zengin, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Istanbul, Turkey
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2014

I stayed one night and did a business meeting the next day. The room was excellent. Shower lacking height if you are tall. Good room service. Nice, clean and big meeting room, good air conditioning, perfect coffee breaks with a waiter walking around to give you refills while you talk with your guests. Very good lunch. Overall, a very good... More 

Was this review helpful? Yes
Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review

Dear Zengin, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL... More 

Australia
Top Contributor
62 reviews 62 reviews
42 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 16, 2014

The hotel is a rated five star and has all the luxuries and appointments to justify. It is situated in the heart of the old city with shops and restaurants all around. The coffee lounge on the ground floor is great. Breakfast is plentiful and excellent quality. The pool, hamam, steam room and sauna is excellent but the staff are... More 

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Zorlu Grand H, Halkla İlişkiler Müdürü at Zorlu Grand Hotel, responded to this review

Dear Miss. Suzie We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND... More 

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