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Grand Pasa Hotel

#40 of 289 Hotels in Marmaris
Certificate of Excellence
Durmazlar Cad 15, Marmaris 48700, Turkey
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Grand Pasa Hotel
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Ranked #40 of 289 Hotels in Marmaris
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Catherine C
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1,561 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (444)
Date | Rating
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  • English first
  • French first
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  • Polish first
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  • Turkish first
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    (1561)
  • Mar-May only
    (423)
  • Jun-Aug only
    (627)
  • Sep-Nov only
    (465)
  • Dec-Feb only
    (46)
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2 reviews
3 of 5 stars Reviewed 3 days ago NEW

I have recently visited this hotel we got there at 12:30am in the morning When we got there they greeted us with drinks but a snack would have been better but we had to go out for something at 1 in the morning we never got told where the restaurant was could not find it for 2 days it wasn't... More 

Was this review helpful? Yes 1
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review.According to the feedbacks and questionnaires our Management has made two changements.We have a new entertainment team-chef now.As to the food,our cooks try to add different type of food in every lunch and dinner but as to snack bar I will remind them to change the variety for your future happiness and satisfaction. Best... More 

Greenock
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Just back from a 10 day Holiday in the Grand Pasa, our room was cleaned on a daily basis, fresh bottled water was also put in fridge daily by the cleaning lady. Only complaint I have about the restaurant is that there was no bacon for breakfast, we were given the 5 star treatment by Mutlu one of the restaurant... More 

Was this review helpful? Yes 1
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Brenda, Thank you for your wonderful review.I am so happy to read my name in it.I will also say it to Charlie and to Mutlu as I always do when I read a positive feed back for a staff.I also say the negative feedbacks but it causes a sadness afterwards.We look forward to seeing you again at our Hotel... More 

England
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is very nice, it has all the features of a 4/5* and you can see the luxury throughout the hotel. Although the lobby is slightly dated and very warm (not sure air conditioning was working) it is a lovely hotel. The staff are very friendly and always willing to help. The entertainment team are very good at their... More 

Was this review helpful? Yes 1
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review and understanding.As a 5 star all-inclusive hotel we serve for mass production under a certain concept.That's why we can not serve english food like bacon unless we change our concept.But we have a quiet wide range of food for every taste.We are happy to read that you like our rooms and terrace.We look... More 

Antrim, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Landed at grand pasa July 13th for 2 weeks 2 adults 1 child well impressed with check in and straight to room 220 this hotel very nice pool good food excellent and lots of different dishes for all tastes. Entertainment was under staffed but added 2 more when us there they all friendly and funny not to pushy either. Was... More 

Was this review helpful? Yes 2
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review.We are happy to hear that you are content about our service in general.Our entertainment team renews its vision to make our guests happier.Our staff try to be polite but we will remind them again if you are dissapointed about their service.In any case,we would love to see you again in our country and... More 

5 of 5 stars Reviewed 1 week ago

Stayed here for a week and was great from start to end. We visited in April so was slightly rainy but as far as the hotel goes it was pretty perfect!! The turkey massage from the hotel spa is 100% worth doing!! We were there for hours getting pampered!! The evening entertainment was always a laugh and the reps would... More 

Was this review helpful? Yes
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review.Wea re happy that you like our facilities.Our staff work for your happiness.We serve with continental food and have a variety of food satisfactory for our all-inclusive guests.Thank you for choosing us.We look forward to seeing you again at our Hotel. Best Wishes, Harika BALAK, Guest Relations. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my second year in a row and most things are still amazing. Very fast check in, spotless rooms, very friendly and hardworking staff and brilliant and funny animation team.Excellent housekeeping, great food. Special thanks to ali in restraunt, tozzy, wilma,ginger ninja and chucky in animation. Charlie the pool guy is still amazing!! Bar staff burak and gokhan, and... More 

Was this review helpful? Yes 3
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review.Your review has been shared with our Management.Please note that we do not let our staff act unfriendly.Sorry for having a negative impression on you.We work eagerly not to cause any misunderstandings.Each guest is important for our Hotel.Thank you for your care and attention.We will work for a better service each time to make... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Went to grand pasa for a first time in Turkey! When walking in the lobby seems very impressive check in was quick an taking to our room. Room was basic but clean enough and fine for just my partner an myself. We were on the top floor in the corner had. A poor effort of a balcony but can't help... More 

Was this review helpful? Yes 2
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review.We are trying to serve as an all-inclusive 5 star Hotel in Marmaris.We have a variety of food for all tastes and we try to offer some changements to satisfy different opinions.It is a pity that you have a poor opinion about our Hotel.In any case,we respect your vision and hope that you will... More 

Oxfordshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from a week stay here. 2nd time at this hotel and loved it. Lovely hotel, very clean and tidy. Lovely food and lots to choose from, although wasn't very keen on the breakfast. Friendly staff apart from when we checked out, the lady started dealing with someone else whilst she was with us, and didn't even ask... More 

Was this review helpful? Yes
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your positive feedback.We are so happy that you are satisfied with our facilities in general.We offer many different options in our food buffet.We have soft animation and our Hotel's location is remarkable if you compare us with other 5 star all-inclusive Hotels in Marmaris.Our rooms are spotless.Our cleanliness is always pinpointed by our guests at... More 

Nottingham, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I Have stayed many times at this hotel and would not stay anywhere else for the simple reason I know what to expect, Always this hotel is so clean and very well managed by a great man Etem, the general manager I have never had one problem in all the times I have stayed, The hotel is the cleanest hotel... More 

Was this review helpful? Yes 6
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you very much for your lovely review.We are so happy that you have had a good time at our Hotel.Although we give importance to the visions of all our guests,the opinions of our Repeat Guests have a special place for our Management.Each Friday after lunch we have a group celebration for our Repeat Guests and in that... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The only thing Grand about the Grand Pasa Hotel is the impressive lobby. The hotel is clean & modern, with average size bedrooms. The restaurant has a good selection of food to suit everyone, however I have never been to a 5* hotel where you have to fetch your own drinks in the restaurant. The waiters are extremely slow at... More 

Was this review helpful? Yes
Grand_Pasa_Hotel, Konuk İlişkileri Müdürü at Grand Pasa Hotel, responded to this review

Dear Guest, Thank you for your review.For the late check-outs we want the guest to come at the check-out date because we make the check outs till 12.00 and give the new check-ins at 14.00.But it is the general rule.As it is full season now,we may have some changements according to each incident.If you can not keep the room for... More 

Hotel Review Summarization

What travelers say

  • Pool area(44)
  • Very good(30)
  • Entertainments team(30)
  • Snack bar(24)
  • Reception staff(14)
  • Very clean(4)
  • Friendly and helpful(3)
  • Main road(3)
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Pool/beach area (166)
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Bathroom (16)
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Family/play areas (30)
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Business center/function rooms (2)
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