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All 9 Erzurum hotels

Xanadu Snow White

Palandoken Kayak Merkezi, Erzurum, Turkey
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  • Room tips (2)
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Xanadu Snow White
Ranked #1 of 9 hotels in Erzurum
Certificate of Excellence 2014
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59 people have reviewed this hotel

Traveler rating
    29
    20
    4
    2
    4
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15
5
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
Iran
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

I stayed in Xanadu ski resort for 5 nights in March on a full board booking. Very helpful staff, friendly atmosphere, nice and good quality food, and a great spa centre. I was on my own but it is also great if ou travel with kids and family. I think it is best place in Palandoeken if you want to... More

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Anatolia
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 2, 2014

Hotel is a 5 star one in terms of infrastructure and build quality. Nice details with comfort. But service is somehow is not equal quality. Restaurant offers only 'a la carte' during low-season. When it gets crowded dinner turns into a nice open-buffet. Rooms and bathrooms are spacious and comfy.

Was this review helpful? Yes 2
Erzurum, Turkey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 2, 2013

I went to Xanadu Snow White with a large group of friends (both Turkish & foreign) to enjoy their beautiful bar & live music one weekend. We had been warned by others that they often over-charge people, especially for alcohol, so we went prepared to be cautious & to pay for our drinks up front. We stayed at the bar... More

Was this review helpful? Yes 2
Grimsby, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Very modern, we'll appointed clean room with ample toiletries supplied and a nice view over the town. Contrary to earlier reviews, I managed to log on to free WiFi in my room. Reception staff spoke good English and I was able to make myself understood with breakfast staff. Breakfast was adequate with good selection of cheeses, breads and fruit although... More

Was this review helpful? Yes 1
Baku, Azerbaijan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 7, 2013

Stayed at hotel for 3 weeks for work. Nice hotel, good rooms, food & facilities. All ruined by 2 large problems, firstly the rooms have to air con making it impossible to sleep during the summer. More importantly the service is terrible, I travel a lot with work and have never had service as poor. Staff are rude and lazy,... More

Was this review helpful? Yes 3
Leeds
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 29, 2013

The hotel is very modern and luxurious with nice spacious rooms. However the service is shocking. The staff are very in un - attentive and basic requests are simply ignored, eg ii it possible to have a fresh orange - sorry we don't have it ( its a five star hotel). While eating you meal you are asked to pay... More

Was this review helpful? Yes 3
pesaro
Top Contributor
132 reviews 132 reviews
16 hotel reviews
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed June 21, 2013

in the middle of nowhere is the Xanadu Hotel, with bad decorations, employees that don't speak a work of english, service a disaster at any level, they all need to go to a good Hotel and Catering College.

Was this review helpful? Yes 2
Austin, TX
Top Contributor
61 reviews 61 reviews
39 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 17, 2013

My trip to Erzurum was for business issues in May, therefore I can not comment about its winter sports quality. However, this is a new hotel and rooms are great. I had a city view room which, I believe, is the best in town. Breakfast was also full of choices and the burger I had in the night was tasty.... More

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Kars, Turkey
1 review
3 of 5 stars Reviewed March 17, 2013

I guess that most of customers of hotels with five stars uses smart phones,tablet PC or new generation laptops which are do not exist ethernet cable connection... However Xanadu Snow White Erzurum Hotel still advise to their customer that they can use internet with ethernet cable in rooms ! Unfortunetely if someone would said me that there is no wi-fi... More

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Washington D.C., USA
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 15, 2013

I went to Xanadu Snow White with a group of friends in January and I must say, I was quite impressed. I normally think of ski resorts as a bit run down, but Xanadu was new, clean, and efficient, with comfortable rooms. The communal areas were pleasant with all new furnishings and the service was excellent. All of the staff... More

Was this review helpful? Yes 1
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Additional Information about Xanadu Snow White

Address: Palandoken Kayak Merkezi, Erzurum, Turkey
Location: Turkey > Erzurum

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