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All 9 Erzurum hotels

Xanadu Snow White

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Palandoken Kayak Merkezi, Erzurum, Turkey
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Xanadu Snow White
Ranked #1 of 9 hotels in Erzurum
Certificate of Excellence 2014
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63 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
Paris, France
Top Contributor
52 reviews 52 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Erzurum is worth the trip and stay. However, you don't really have the choice to stay in a modest/modern hotel in the center as in any other turkish town nowadays. The hotels in the center seem to be below average and quite old. The new facilities are situated 4 or 5 km above the town, in the ski resort of... More

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

I stayed in Xanadu ski resort for 5 nights in March on a full board booking. Very helpful staff, friendly atmosphere, nice and good quality food, and a great spa centre. I was on my own but it is also great if ou travel with kids and family. I think it is best place in Palandoeken if you want to... More

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Senior Contributor
37 reviews 37 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 2, 2014

Hotel is a 5 star one in terms of infrastructure and build quality. Nice details with comfort. But service is somehow is not equal quality. Restaurant offers only 'a la carte' during low-season. When it gets crowded dinner turns into a nice open-buffet. Rooms and bathrooms are spacious and comfy.

Was this review helpful? Yes 2
Erzurum, Turkey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 2, 2013

I went to Xanadu Snow White with a large group of friends (both Turkish & foreign) to enjoy their beautiful bar & live music one weekend. We had been warned by others that they often over-charge people, especially for alcohol, so we went prepared to be cautious & to pay for our drinks up front. We stayed at the bar... More

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Grimsby, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Very modern, we'll appointed clean room with ample toiletries supplied and a nice view over the town. Contrary to earlier reviews, I managed to log on to free WiFi in my room. Reception staff spoke good English and I was able to make myself understood with breakfast staff. Breakfast was adequate with good selection of cheeses, breads and fruit although... More

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Baku, Azerbaijan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 7, 2013

Stayed at hotel for 3 weeks for work. Nice hotel, good rooms, food & facilities. All ruined by 2 large problems, firstly the rooms have to air con making it impossible to sleep during the summer. More importantly the service is terrible, I travel a lot with work and have never had service as poor. Staff are rude and lazy,... More

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15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 29, 2013

The hotel is very modern and luxurious with nice spacious rooms. However the service is shocking. The staff are very in un - attentive and basic requests are simply ignored, eg ii it possible to have a fresh orange - sorry we don't have it ( its a five star hotel). While eating you meal you are asked to pay... More

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Top Contributor
132 reviews 132 reviews
16 hotel reviews
95 helpful votes 95 helpful votes
1 of 5 stars Reviewed June 21, 2013

in the middle of nowhere is the Xanadu Hotel, with bad decorations, employees that don't speak a work of english, service a disaster at any level, they all need to go to a good Hotel and Catering College.

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Austin, TX
Top Contributor
62 reviews 62 reviews
40 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 17, 2013

My trip to Erzurum was for business issues in May, therefore I can not comment about its winter sports quality. However, this is a new hotel and rooms are great. I had a city view room which, I believe, is the best in town. Breakfast was also full of choices and the burger I had in the night was tasty.... More

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Kars, Turkey
1 review
3 of 5 stars Reviewed March 17, 2013

I guess that most of customers of hotels with five stars uses smart phones,tablet PC or new generation laptops which are do not exist ethernet cable connection... However Xanadu Snow White Erzurum Hotel still advise to their customer that they can use internet with ethernet cable in rooms ! Unfortunetely if someone would said me that there is no wi-fi... More

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Additional Information about Xanadu Snow White

Address: Palandoken Kayak Merkezi, Erzurum, Turkey
Location: Turkey > Erzurum Province > Erzurum

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Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool
Official Description (provided by the hotel)
Situated on a snow-covered mountain with impressive view to the city of Erzurum, this new hotel of the Xanadu® chain invites to an unprecedent Xanadu experience. Enjoy our High Class services in a totally new surrounding, inmid beautiful mountains with full skiing fun in the Palandöken Ski Center. Thanks to its modern and generous architecture, a glass dome raising from the floors with view to the bright blue sky of Erzurum, Xanadu Snow White offers the comfort of a city-hotel combined with the exclusive atmosphere of a ski-resort, while the Xanadu Shang-Du Spa center tempts with a rich menu, a fine selection of treatments from Europe to Asia. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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