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Richmond Pamukkale Thermal Hotel

Karahayit, Pamukkale 20290, Turkey
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Richmond Pamukkale Thermal Hotel
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74 Reviews from our TripAdvisor Community

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Izmir, Turkey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed as a family on the night of new year and one more night after. Very small indoor Thermal pool. Pool is very far from rooms. You have to pass the lobby to reach pool with your bathrobe. Food was ok. I don't suggest you stay that hotel unless you have to.

Helpful?
Thank Arsenix
İSMAİL A, Ön Büro Müdürü at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Thank you for taking time to share your recent experience at Richmond Pamukkale Thermal Hotel. We are sorry to hear that your experience was below your expectations. I assure you that all your feedback is taken into consideration for corrections and improvements. I would like to inform that: we have a changing room at the thermal pool area, you... More 

Ljubljana, Slovenia
1 review
5 of 5 stars Reviewed January 5, 2016

I stay more times in Richmond Pamukkale Thermal Hotel. Hotel is perfect and in good location. It look like new, very good rooms and perfect food. The staff is perfect, especially Ayla Cvn - guest relation. In februaryI go again in this hotel. Bogomir B

Helpful?
Thank bogomir b
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Bogomir B Thank you very much for taking time to share your recent experince about your stay at Richmond Pamukkale Thermal Hotel. We are so pleased to hear that you enjoyed your stay with us. We care too much about your reviews and will always try to do our best for our guests. We will be glad to see... More 

Ann Arbor, Michigan
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed January 2, 2016

We stayed here after visiting Pamukkale and were looking forward to a Spa, having been at other great spas. Positive: the view from our hotel window, large room, landscape around it. Negative: It is outside the city, so you have to eat there, and in contrast to all other hotels, our agent hence booked dinner and breakfast for us. Both... More 

Helpful?
Thank margitmargalit
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Margit Margalit Thank you for taking time to share a review about your stay at Richmond Pamukkale Thermal Hotel. Feedback is such a valuable source of information, regardless of whether it is positive or negative , and enables us to continually strive to improve our standards. As you mentioned our rooms are large with nice landscape around it. l... More 

New Delhi, India
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 27, 2015

We stayed here for 1 night and it was an average hotel and very noisy as there were many groups who have checked in at that time. Rooms were very small with no water bottles. you will have to pay 7 Turkish lira for 1 water bottle. Food was ok and offered nothing special. To charge my camera i asked... More 

Helpful?
1 Thank nishg87
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Nishg87 Thank you for staying with us and taking time to share your recent experience at Richmond Pamukkale Thermal Hotel. We are greatly appreciate all comments made by our guest. We serve to our guests a quality and fresh food for breakfast and dinner with plenty of choices. I would like to inform you about conventor: we have a... More 

Leicester, United Kingdom
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed December 21, 2015

We stayed at this spa hotel out of season for one night. Our room was quite small but adequate with two single beds and not much space for anything else.We sed the spa pool which was enjoyable but not as good as a hotel we had stayed at previously nearby. The main problem was with the pool changing room, which... More 

Helpful?
Thank PhilipLeic
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Philip Leic Thank you for your recent stay with us at Richmond Pamukkale Thermal Hotel and having taking the time to post your feedback. We are very sorry to hear that the inconvenience about the pool changing room, you can be sure that we will discuss your comments and take action to avoid all these situations in the future.... More 

leics
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 20, 2015

We stayed here for one night as part of our tour and were disappointed with it, after the standard of hotels we had been in earlier in the tour. The room was scruffy, and had dust bunnies on the floor and under the beds. The restaurant looked nice, but we werent overly impressed with the food other than the beef... More 

Helpful?
Thank woodlet7
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you for taking time to share your recent experience at Richmond Pamukkale Thermal Hotel. I am very dissappointed to hear that we failed to provide you with an excellent comfort and services that we are known. l assure you that all your feedback is taken into consideration for corrections and improvements. I am really sorry to hear... More 

Melbourne, Australia
Level Contributor
316 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed December 18, 2015

Pamukkale is a special place with thermal water & Richmond seeks to help you enjoy it. The room was good. The hot pool was a relaxing experience and people were greatly enjoying themselves. This is not a small hotel and sometimes it gets crowded, but it fits the bill in this special place.

Helpful?
Thank Kameel M
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much to share your recent experience about Richmond Pamukkale Thermal Hotel. We are happy to learn that you enjoyed your stay and fulfilled your expectations in terms quality and services. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the... More 

Church Stretton, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

Only stay one night very nice rooms, all on two floors, massive choice at dinner and breakfast. Helpful staff and free entertainment in the evening also free use of the thermal pool which was great. Highly recommend great views on route to hotel

Helpful?
Thank Gramlx
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for sharing your experience in Richmond Pamukkale Thermal Hotel. l am delighted to read that you enjoyed your time with us, Also your kind comments on the staff and the food made me very happy. It would be so nice to see you again in Richmond Pamukkale Thermal Hotel . Thank you very much... More 

Nottingham
Level Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 11, 2015

Spent one night at this hotel. Having stayed in the area before at a different hotel I was a bit skeptical. This time round I was pleasantly surprised. The hotel looked very grand from the outside, bright lights and clean lines. Inside was no different, the reception was modern and tidy. Check in was swift and the rooms were clean... More 

Helpful?
Thank colins5286
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Colins We are very pleased to learn that you enjoyed your stay and our services. It is our priority to ensure that all our guests are satisfied with their stay at our property. It was a real pleasure to read that you enjoyed the services, cleanliness of the hotel and thermal pool. It would be so nice to see... More 

Mumbai (Bombay), India
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed December 9, 2015

We were given rooms in basement. No Wifi. Very tiny rooms and had some stench. Reception staff was not so polite - may be they were over worked. Thermal pool was not very clean and hence we never took a dip.

Helpful?
Thank savvyrai
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Savvyrai Thank you for taking time to get in touch with us to share your experience in Richmond Pamukkale Thermal Hotel. l am very disappointed to hear that we failed to provide you with an excellent comfort and services that we are known. I would like to explain that we have completely renewed our hotel between these dates 2014... More 

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