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All 26 Pamukkale hotels

Richmond Pamukkale Thermal Hotel

4.0 of 5 Hotel   |   Karahayit, Pamukkale 20290, Turkey
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41%
Ranked #15 of 26 hotels in Pamukkale
A recent review
4 of 5 stars reviewed 4 weeks ago
rpabreja Delhi, California, USA
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289 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Englewood, New Jersey
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When traveling to Pamukkale, there is not much else around, so I wasn't expecting much, but I expected more than whnat we got. Most people are there to see Pammukkale Cotton Castle springs, and then they are off. We decided to stay in Pamukkale, and boy was that a mistake. The Richmond Hotel is extremely old, but we were told... More

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İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review of Richmond Pamukkale Thermal on Tripadvisor. I was sorry to read of your disappintment in respect of the accomodation and eating facilities that we offered you. The thermal pools that you had seen as dirty, are actually pure thermal waters. It's because the sulfure and magnezium of the... More

Delhi, California, USA
Contributor
17 reviews 17 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is good , rooms are big , swimming pool is neat and clean , service is good good hotel to stay and enjoy, air-condition is bad in the hotel as not working properly , need to change hotel need to have electric kettle with tea and coffee bags food was ok

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İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, First of all stay on Richmond Pamukkale Thermal, thank you for choosing. I was very pleased to see the positive comments and take on board the other feedback. I will use your feedback with my manager at our team meeting about air condition and kettle. We hope to see you again in the near future. Best Regards, İsmail... More

Faridabad, India
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Yes, during our Trip to Turkey in June 2014, this is the only hotel I could find which does not treat their guests in the manner as expected. The hotel does not supply slippers to the guests. They do not automatically supply shaving kit, toothpaste/brush in the rooms. I had to argue for shaving kit and tooth paste with Madam... More

Was this review helpful? Yes 1
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Thank you for taking time to post your review of Richmond Pamukkale Thermal on Tripadvisor. Feedback is such a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards. I was verry sorry to read of your dis - satisfaction however do hope that we will... More

Travelers are raving about these Pamukkale hotels

Lake Clear, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 18, 2014

And we aren't fond of cruise ships. There were lots of things to do--two types of bands playing and the pool and spa were open late...and early in the morning. I was happy our room didn't overlook the pool and bar. The food was above average for the buffets on our tour. Rooms were very modern European. Night time was... More

Was this review helpful? Yes 1
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Thank you for staying with us and taking time to get in touch with us to share your recent experience in Richmond Pamukkale Thermal. Your feedback is such a valuable source of information,regardless of whether it is good or bad and enables us to continually striveto improve our standarts. ın order to be able to satisfy you on... More

Swindon, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 30, 2014

Spent one night during a tour of Turkey. Room was OK but a little tired - nice view out of the window. Main complaint was that the duvet did not cover the bed - we had to turn it sideways and use the decorative throw across the bottom. Restaurant was huge - more like a refectory but food was acceptable... More

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İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Thank you very much for taking time and post your review with us. The smell that you had in indoor thermal pool is the sulfure and magnezium showing the pureness of the water. All aspects of your review about the rooms duvet and staff attitude will be discussed with my relevant department managers. Again thank you very much... More

Leeds, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 27, 2014

Reasonable hotel but not close to anywhere to spend any time exploring either on foot or local transport. Rooms good size and pretty reasonable. Good size bathroom with sunken bath. Food fairly average with plenty of choice but restaurant laid out like a large refectory - another large hotel with annoying acoustics in the public areas. Caters almost exclusively for... More

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İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Firstly, thank you for sharing your review. According to our hotel restaurant in the hotel capacity is standard.We greatly appreciate all comments made by our guests to achieve the highest quality standards. We hope to see you again in the near future. Best Reagrds İsmail AKSOY General Manager More

Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 22, 2014

For a big chain of hotels this Richmond sucks. The rooms are so tired looking. A major over haul is much needed. Rooms were stuffy. We had to sleep with our windows open. Dining hall is huge with long tables. Looks more like a dormitory kind of dinning hall than a hotel. Breakfast - huge selection. Bread looks yummy but... More

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İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review of Richmond Pamukkale on Tripadvisor. Feedback is such a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards. I would much appreciate to make your personal acquaintance next time you visit Pamukkale in our hotel.... More

istanbul
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2014

I wonder when was the last time that Richmond hotel inspectors have paid a visit to this hotel. It has an excellent location and garden. To name a few of our experience They hand you only one key so that you are obliged to be together with your wife all the time. The hotel needs to be renovated. It is... More

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Mordialloc, Australia
Top Contributor
130 reviews 130 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed May 17, 2014

I guess the best thing that can be said about the Richmond Hotel was that the rooms were clean and the WiFi worked (sort of), for the rest it was disappointing and down market. This is a hotel that fills itself up with large groups, serves buffet food for breakfast, lunch and dinner; offers a low level of service and... More

Was this review helpful? Yes
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest, Thank you for staying with us an taking time to get in touch to share your recent experience in Richmond Pamukkale Thermal . We greatly appreciate all comments made by our guests to achieve the highest quality standards. I was very sorry to read of your disappointment in respect of the buffet that I will view the content... More

Istanbul, Turkey
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2014 via mobile

great view from the hotel. Well maintained gardens and open green fields. Beautiful scenery at sunset . the restaurant has good variety. Staff was friendly. And service was good. Room was spacious. Loved the place

Was this review helpful? Yes
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you for your wonderful feedback about your stay. We were delighted to know that you enjoyed your visit. It is always a great happiness for our team when guests take the time to comment about our hotel and share their views with us. I will pass your lovely comment on our staff and I am sure they... More

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Additional Information about Richmond Pamukkale Thermal Hotel

Address: Karahayit, Pamukkale 20290, Turkey
Location: Turkey > Pamukkale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Richmond Pamukkale Thermal Hotel 4*
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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Pamukkale
Hotel Class
Number of rooms
315

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