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Polat Thermal Hotel

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KarahayIt Mahallesi / 112 Sokak / No:5 | Karahayıt Mevkii, Pamukkale 20290, Turkey
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Atlanta, Georgia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We booked two rooms paid $99 euros each. This is an old hotel with no maintenance. Walls are completely deteriorated. Bathrooms need caulking and in depth cleaning. In addition to that the experience at check-in was unpleasant as there was not a published conversion to major currencies (euros or dollars). The attendant provided an incorrect rate and were forced to... More 

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Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I went to pammukkale on vacation and İ stayed at this hotel. This hotel is a very fun and exciting hotel. It was close to all of the attractions of pamukkale.The staff were very friendly.The hotel has 2 pools and a hot water spring.The hot water spring had a geisher squirting warm water out of it. The breakfast lunch and... More 

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Mumbai (Bombay), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 1, 2015

it was a real terror living in this hotel and would advise others not to stay here,first of all how on earth is this hotel a 5 star its not even close to a 3 star property! we checked in and the reception staff did not understand english ,it was a mess and then they gave us a room where... More 

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Polat T, Marketing&Sales Speacialist at Polat Thermal Hotel, responded to this review

Dear Sir/Madam ; We are terribly sorry to hear that you were not satisfied in the hotel. For us to provide better service, your opinion is extremely important to us. We will go through all the aspects that you mentioned in your comment. Thank you for your comment. Your sincerely, Polat Thermal Hotel More 

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New York City, New York
1 review
5 of 5 stars Reviewed May 28, 2015

We had great time at this hotel, the staff was friendly, the food was excellent. The staff at the reception was kind and informative and they provided excellent info about Pamukkale and local shopping areas. Definitely will go back.

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Polat T, Pazarlama ve Satış Uzmanı at Polat Thermal Hotel, responded to this review

Dear Sir/Madam, We appreciate to hear that you had a good time in Polat Thermal Hotel. Your comment is very important for us. We are looking forward to see you again in Polat Thermal Hotel. Yours sincerely, Polat Thermal Hotel More 

Istanbul, Turkey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

The hotel in general was great. I stayed for 5 days in June and although it was really hot, with the sweet breeze by the pool and really huge pool it was not disturbing at all:) People working there were really helpful and they helped me and my husband a lot about getting there and travelling in the city. The... More 

Was this review helpful? Yes 1
Polat T, Pazarlama ve Satış Uzmanı at Polat Thermal Hotel, responded to this review

Dear Sir/Madam, We are glad to hear a nice comment from you. Guests satisfaction is very important for us. We are waiting forward to see you again in Polat Thermal Hotel. Yours sincerely, Polat Thermal Hotel More 

england
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed April 16, 2015

Rates itself as 5 star. I don't think so. Poorly maintained and dilapidated. Unfriendly staff with poor English. Expensive drinks. No access to the outdoor pool area except through the indoor swimming pool. Electrical socket in the bedroom was hanging off the wall. A gift shop guy hassling guests to visit his shop selling tat. A spa member of staff... More 

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Polat T, Pazarlama ve Satış Uzmanı at Polat Thermal Hotel, responded to this review

Dear Sir, We are sorry to hear that you had a bad experience in the Polat Thermal Hotel. Negative or positive, any response from our guest is very valuable for us. We wish you could inform our staff while you were staying in the hotel then we could change your room. We will take into consideration all the issues you... More 

Merced
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 27, 2014

The hotel lobby gives you a wow factor upon entering. The hot springs pool were great but closed too early. The rooms were hot and stuffy, we had to open the unscreened door to cool off. The buffet was average.

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Telford, United Kingdom
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed November 26, 2014

This hotel is advertised as five star. However, in my opinion it is not worth more than three stars. Here's why:- On first entering the hotel, one's first reaction is, "WOW". The foyer is beautiful with marble pools containing either terrapins or small turtles. Things start to go downhill once you leave the foyer and head for your room. The... More 

Was this review helpful? Yes 1
Norwich, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 18, 2014

We stayed one night as part of our RSD tour holiday. Words fail me and the Turkish tourist board should investigate this hotel. Rooms were very dark and faced a brick wall - unable to read even with every light on. Water on the floor which I think came from a leaky balcony above us after heavy rain. Door handle... More 

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Haslemere, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed October 23, 2014

Apart from the thermal bath and the excellent spa this hotel is a disaster. The rooms were dark and dismal and the bathroom had cracked sinks, paint peeling off the side of the bath and loo seats/showers in disrepair. Although our stay was brief, at no time was any management in evidence. The food was awful. The only redeeming feature... More 

Was this review helpful? Yes 1
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