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Hilton Kayseri

Hotel website
Gevher Nesibe Mah. Cumhuriyet Meydani Tekin Sok. No:2 Kocasinan Merkez, Kocasinan, Kayseri 38010, Turkey
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Hilton Kayseri
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Hilton Kayseri
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199 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dar es Salaam, Tanzania
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were based in Kayseri for our Cappadocia adventure (don't ask 😕). The room was huge, enough to comfortably fit an extra bed. Bath tub and separate shower. Hot water on almost instantly. Big flatscreen. View of the mountain. Service response was quick (for the extra bed, it was within minutes !), the front office called daily to ask about... More 

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Istanbul, Turkey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

Hilton Kayseri is a perfect hotel. I would recommend it to everyone. There is free internet, very quality breakfast, room was very spacious, bar is very good, the view from the terrace of the bar is incredible.

Review collected in partnership with Hilton Hotels & Resorts

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serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Kayseri and for taking the time to share your experience on Tripadvisor. It was a great pleasure to read of your overall satisfaction with Hilton Kayseri on your last stay with us. I am looking forward to welcome you once more to Hilton Kayseri in near future.... More 

Ankara, Turkey
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 26, 2015

I spent 3 nights in this hotel for a meical confrerans. Hotel has a beautiful location and view you can see the mount Erciyes from your room. Hotel is a little bit old, clean enough.staff was quite helpfull, but not so professionale. I was there in march so the weather was cold,but it was difficult to stay at the room.... More 

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serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Kayseri and for taking the time to share your experience on Tripadvisor. It was a great pleasure to read of your overall satisfaction with Hilton Kayseri on your last stay with us. I look forward to welcoming you once more to Hilton Kayseri in the near future.... More 

Top Contributor
51 reviews 51 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 2, 2014

Had a chance to stay here in May on our way to Cappadocia. It was a clean hotel with nice sized rooms but there was nothing memorable about it. We received good service when there was an issue with our room and we were moved. There was a large and tasty breakfast available which we had. Overall, a good place... More 

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serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Kayseri and for taking the time to share your experience on Tripadvisor. It was a great pleasure to read of your overall satisfaction with Hilton Kayseri on your last stay with us. I look forward to welcoming you once more to Hilton Kayseri in the near future.... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 26, 2014

To call this location a Hilton is a slap on the face to the Hilton brand. The hotel is disorganized. Spaces are big yet empty of taste and functionality. There's emptiness all over. Location is wonderful yet rooms are noisy. Rooms are hot due to lack of proper ventilation and air conditioning didn't work. Restaurant isn't good though service is... More 

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New Delhi, India
Contributor
13 reviews 13 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 14, 2014

First of all, I never expected this from a Five star Hotel. I stayed in this hotel as I could not get a room in Goreme. I work for IBM and asked for a corporate rate from Hilton Izmir. They called Kayseri and confirmed the price. When I checkin the hotel I confirmed the price and Reception people agreed. Next... More 

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serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review

Dear Mr. Varun, First of all I am very sorry to hear that you are not satisfied about your stay with us and thank you very much for sharing your kind comments regarding your short stay at Kayseri Hilton Hotel. We appreciate all feedback as this enables us to review and improve our service levels. Additionally, please accept my sincere... More 

1 review
5 of 5 stars Reviewed October 5, 2014

Best service, best place to having fun. There is only place to listening live music on nights. Especially, roof waiters are the best. Thank you for smiling faces. Eglenmek icin en iyi mekan ve en iyi servis. Canli muzik dinleyebileceginiz tek mekan. Servis elemanları gerçekten harika. Guler yuzlu servis icin tesekkur ederiz.

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Istanbul, Turkey
Top Contributor
74 reviews 74 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 22, 2014

the hotel is in the center of the city (also very near to the airport; about 5-10 mins). the rooms are large and the furniture is fairly well. but the bathroom is smelling terrible! besides the renovation of the rooms is continuing and they start making noise at 9 o'clock at the weekend!!! wifi is terrible. they should urgently solve... More 

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Boston, Massachusetts
Top Contributor
126 reviews 126 reviews
17 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed September 6, 2014

Rooms were clean and in good condition, staff were helpful. I asked for a room with a view and got an incredible view looking out over the city square with mosque, and the mountains in the background. Wi-fi was in and out.

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serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review

Dear Margaret Thank you for such wonderful comments regarding your short stay at Kayseri Hilton hotel - they are very much appreciated and I look forward to welcoming you back in the near future. Kind Regards Serpil Güney Hilton Kayseri General Manager More 

Top Contributor
54 reviews 54 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 24, 2014

The best thing about this hotel is to be in the heart of city center except that nothing makes the hotel five stars. The aisles were smelling cigarette, spa and pool were old and uncare. The staff was careless and sometimes rude. Room, furniture, carpets were ancient. This is not a Hilton this is something else.

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serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review

Thank you for taking the time to write a response after your recent visit on Trip Advisor. But we were sorry to learn that you were disappointed with your recent stay at our hotel and would apologies for this negative experience. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite... More 

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