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Surmeli Efes

#41 of 153 Hotels in Kusadasi
Certificate of Excellence
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Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey
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Surmeli Efes
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1,743 Reviews from our TripAdvisor Community

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Norwich, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a lovely time at the Surmerli. Food was lovely lots of choice. Rooms were large and comfortable and cleaned regularly. Pools excellent especially adults only pool near entertainment area. Entertainment team were absolutely lovely credit to the hotel . As we're all the staff very friendly and helpfull. Little bit out of the way not much going on outside... More 

Helpful?
Thank chebenny
Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 26, 2015

Hotel changed bed lines twice during the 10 nights holiday which they suppose to change every two days. The safe key was faulty at the time of check in and took 2 days to replaced after several complain. Poor quality food and services, never go again. Claimed Lowcost Holiday and they were worse then the hotel.

Helpful?
3 Thank ERDAL T
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, I like to thank you for your review.Our hotel is been sold to another company and me and my team will not be working with ex Surmeli Ephesus Hotel any more. The new company is preparing the hotel for the new season and it will be beatiful.From here I like to thank you for all of our dearest... More 

Halifax, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 19, 2015

Our previous visit in May was with our granddaughter so we did not stay our usual 14 nights. We booked while we were still at the hotel for September. As with our previous experiences we were not disappointed. The room was very clean and our cleaner, Kadriye was fantastic right through our holiday. The food at this resort is fantastic... More 

Helpful?
Thank SaivaZv
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Saiva and Philip I like to thank you for your lovely review.As you know the hotel is been sold to another company and me and my team will not be working with ex Surmeli Ephesus Hotel any more.The new company is preparing the hotel for the new season and it will be beatiful.From here I like to thank you... More 

London, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 17, 2015 via mobile

Fantastic hotel Food was amazing The pools where great you could pick from 3 outside pools plus inside pool Staff where great The young man who takes people's photos Was very very helpful his name is Tess There was small shops inside hotel They also have own private Beach There is a safe in every room Just ask reception for... More 

Helpful?
Thank susan M
Portsmouth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 16, 2015

Excellent hotel with three superb pools. The main pool is super size very clean and in October was never crowded. With a more compact pool adjacent there was always sun beds available and plenty of sun shade cover if needed. We were very fortunate as the sun shone every day so never actually got to use the superb looking indoor... More 

Helpful?
Thank pompey1944
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 13, 2015 via mobile

Spent two weeks here from 19th sept to the 3rd Oct just before due to close for a refit. Really enjoyed our stay here the poolsl and beach were fantastic with one of the best sunsets youll see every night. Food was good not sure the a la carte restaurant was a la carte thought. Room and facilities were really... More 

Helpful?
1 Thank John K
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

This is my 2nd time at surmeli, I was abit nervous of going when I read all the negative reviews and because it's closing for refurb I thought it was going to be awful but I wouldn't listen to the negative reviews..when we arrived we got our suitcases took to our room for us, our room was lovely and clean... More 

Helpful?
Thank Lauren C
Peterborough, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 1, 2015

had a lovely relaxing week here. Sat tv with English programmes. No balcony as had a promotional room. Plenty of pools, kids only, adults only, indoor pool. The food was excellent. Not much entertainment. Dolmus outside could take you to town centre. Gardens well maintained.

Helpful?
Thank johanna6640
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking forward... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 1, 2015

really this place is a best in the word for family trip and you can find a lot of entertain for adult and child. they have a great animation team which they can make a lot of happy time for you and your family. the beach was nice, swimming pools were large and Pleasant. food and drinks was good.

Helpful?
Thank Mohammad M
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking forward... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed September 23, 2015

We stayed here 2 years ago and loved it, bit disappointed on our return. Room was okay, had a bit of mould in shower which was quickly rectified. Cleanliness of all areas was just okay. A la carte restaurants were very good but communal dining was a nightmare...very busy, tables not cleared quickly, food was often lukewarm and very repetitive.... More 

Helpful?
Thank Susan F
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