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Surmeli Efes

Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey
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Surmeli Efes
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Surmeli Efes
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1,554 reviews from our community

Traveler rating
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    391
    239
    128
    90
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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Weston super Mare, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just come home from a week at the Surmeli Efes hotel in Kusadsi, 14th to 21st April 2015 great hotel located right on beach, staff really friendly and helpful, special thanks to Canan D, nothing too much trouble, cant drink water from tap so the hotel puts 2 large bottles of water in your room each day free, easy to... More 

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Ipswich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Top level Management absolute useless; mid-management trying to help but wasted by top-management. If the middle-management took over it could be a good hotel; but the top management are too busy looking after themselves to deal with customers.Hotel is is the middle of no-where - at least 25 minutes walk to the next bar, restaurant. \do not go by what... More 

Was this review helpful? Yes
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Sir,we know you very well,since the time you arrived to our hotel you started to complain from everything.Almost you stayed a month and everday you asked to speak about something with the manegement,we offered you to change your hotel and you refused,if you were not happy with us why didnt you change your hotel?Then we sent an email to... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

well, at first when we saw the hotel we were thanking our stars as the view was awesome. 2 stars only for the view.The services were pathetic , when we were handed over the keys during the check in , the room was dirty, called reception several times and finally someone obliged. we asked for water and were told that... More 

Was this review helpful? Yes 2
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear guest,first thank you for staying with us,but please try to give the right information to the others.if not you will hear from us and our dearest guest will decide about your comment.First you stayed in Half Board basis means only breakfast and dinner,nothing included.If you ask for minibar we coul refill and you had to pay for it but... More 

cambs
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our week at Surmeli Effes is summed up as follows... It involved two adults and my eleven year old son. Plus points and tips. Clean, modern hotel. Free wifi throughout hotel and grounds, great when the weather isn't good and there's only so long you can spend in the games room and your children posses a tablet! Good location although... More 

Was this review helpful? Yes
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear guest if you write a very long review sorry not to answer it properly.Please indicate you requirement in a very short sentences then we can answer you with our pleasure.According to our understanding you were not satisfied with us and we are so soryy for this.Hope to see you next time and we will provide you much better service... More 

UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great holiday at this hotel over easter 2015 Hotel was very spacious weather was not good at easter but whole of the hotel was heated restaurant food was good and plenty of it also drinks and coffee all day long swimming pools were good and clean staff were always polite and friendly rooms were very clean and bedding... More 

Was this review helpful? Yes 2
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your fantastic review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I plus our two children (2 & 7) have just had a great holiday here. Couple of days where the weather wasn't too good but that didn't matter. Before we arrived we emailed the hotel to enquire about a room upgrade. They quickly reply and upgraded us free of charge from a standard family room to a... More 

Was this review helpful? Yes 1
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your fantastic review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking... More 

Southport, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Hotel, April 2015 and even though the weather wasn't great it certainly didn't take the shine off an amazing stay. Yes the receptionists could be a bit friendlier however we saw them twice (check in and check out!). I emailed the hotel before and asked for a high floor - we were put on the... More 

Was this review helpful? Yes 4
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your fantastic review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking... More 

Harlow, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

My family and I booked into this hotel last August during a 4 week period òf seeing my Husbands family in Turkey. Firstly the room booked was not what we were given. We was given a large room in the main Hotel and the two single beds were behind two walls where the wardrobes are with no door for privacy.... More 

Was this review helpful? Yes
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for taking the time to post your review of The Sürmeli Efes HOTEL Feedback is such a valuable source of information, enables us to continually strive to improve our standards in a high level. With my personal Regards, General Manager More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just back from the Surmeli hotel and I can't fault it in anyway. The rooms were spacious and clean. The food was great with a lot of choice. The staff were very friendly and the animation team got everyone involved so you got to meet new people. The hotel was right on the beach and there are plenty of pools... More 

Was this review helpful? Yes 3
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your fantastic review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for a week this Easter with my partner and his daughter (14 yrs). We only had about a day and a half of sunshine, the rest of the time was either dull and cloudy or wet and windy. However, the hotel is very large and spacious with an indoor pool and spa facilities which helped to keep us... More 

Was this review helpful? Yes 2
sadokusadasi, General Manager at Surmeli Efes, responded to this review

Dear Guest, Thank you for your fantastic review. I am very happy to see that you enjoyed your stay at the Surmeli Efes Hotel . Thank you for all your compliments addressed to my colleagues and for all the recommendations. It is sure that we will try to all our best for you and for your family. I am looking... More 

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