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Mardan Palace

#31 of 232 Hotels in Antalya
Certificate of Excellence
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Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Best prices for: 1 room 1 guest
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Mardan Palace
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Mardan Palace
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498 reviews from our community

Traveler rating
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    58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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    (61)
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UK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

we booked this hotel for one night booking the grand European suite to tag on to our standard hotel booking upon arrival we booked a second night the hotel is grand beyond believe , we only originally booked one night due to all the bad reviews may i say they must be made up we found nothing other than quality... More 

Was this review helpful? Yes 4
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Visited this place with family and what an awful visit and experience it was. Please avoid this place and also this part of the world, it's dirty, smelly and most important of all a corrupt region. In reflection of the resort some key points: - tried to overcharge my stay by £600 - the rooms are poorly decorated vs what... More 

Was this review helpful? Yes 10
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Shaun G., We would like to take this opportunity to thank you sincerely for taking the time to provide us with your feedback about your experience. Guests' comments are of great importance for us so we can develop our quality standards. We have noted your comment regarding the main restaurant. In order not to repeat the cases of this... More 

Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Together with my family I spent in December 2014 one wonderful week in Mardan Palace! This place cannot be compared to any other hotel we stayed in and it is really return to greatness. It is not easy saying whose service was better as it was so obvious that everyone invested the most of their effots to make your staying... More 

Was this review helpful? Yes
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Valued Guest, First of all, we would like to thank you for choosing Mardan Palace Hotel for your vacation time. Thank you for your feedback which is very important for us. We do care about the service we provide and want it to be the best possible. It was a real pleasure to host you. We always strain to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We spent fantastic honeymoon in Mardan Palace. To write about everything will take couple of hours but I will mention main aspects: we were met by friendly staff at the reception, the room in the morning was ready what made me happy as we had hard flight. Also as we were honeymoon couple they presented us upgrade. Thanks for that.... More 

Was this review helpful? Yes 1
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Mrs. Elizarova, We are pleased to read of your recent experience with us! It brings us great delight to read that we were able to accommodate you in our spacious rooms.Also, that you enjoyed the restaurants and the hospitable stuff in our hotel. Your comments will be shared with all members of Mardan Palace team. We hope to welcome... More 

Tabriz
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Actually, Mardan palace was the most luxurious hotel which i was in all of my life. Lobby, oudoor pool, various restaurants, clubs and everything you can expected from a 5stars resort is wonderful. You can easily go to city tour by taxi ir bus. Staff members are nice. Positive sides are many but i want to mention some lacks of... More 

Was this review helpful? Yes 2
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Kavous, We would like to take this opportunity to thank you sincerely for taking the time to provide us with your feedback about your experience. All feedbacks, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. Customer satisfaction is our primary concern and we are very sorry to... More 

1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was our second visit to mardan palace,but I saw 180 degree change this time,the food quality was aweful& the hotel receptionist were so so rude,the swimming pool was close for 4 several days and they didnt offer us something instead of it,the hotel is luxery but with a 2 star service actually,Im not recommendig it to any one and... More 

Was this review helpful? Yes 10
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Valued Guest, Thank you for the feedback regarding your recent stay at the Mardan Palace. We are very sorry to hear you had such a disappointing experience at our hotel. In order not to repeat the cases of this kind, all your feedbacks were discussed by the Heads of Departments responsible for these misunderstandings. Though, as we have already... More 

1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

They made incredible luxury hotel but service is at the level of 2 star hotel. Pool was closed for 3 days , food quality was not good .i would name this as architectural musuem with poor service.i am sure with this service they will loose their stars very soon. Serious management problem.

Was this review helpful? Yes 7
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our apologies for the dissatisfaction you have expressed as it is indeed not the level of service we aim to deliver to our guests. However, as we have already explained you during your stay, the indoor pool in SPA center was temporarily closed... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I would like to express my deepest gratitude for your hospitality and services during my stay in mardan palace hotel, some of the moments that i liked most: Welcome greeting Initial registration while having coffee and cake in lobby Cozy atmospher in ground lobby Magestic high class architecture of hotel Excelent rooms including bath room compartments Beutiful views of mountain,... More 

Was this review helpful? Yes
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Mr. Gerami, Thank you very much for your most kind review. We appreciate every word you have written and are extremely happy you have enjoyed your stay with us! We are happy to hear Mardan Palace team made you feel so welcomed and pleased. It was a pleasure for us to serve you during your stay to make your... More 

1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The hotel has luxury interior design that should be awarded for, but as we experienced a low qualification of service. As we arrived a very rude receptionist told us "Don't you see I am very busy- go sit and we will help you" we were not welcomed not so ever. Looking for a clean table at the huge lobby was... More 

Was this review helpful? Yes 9
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Shatha Alsaid, First of all, we would like to thank you for choosing Mardan Palace Hotel for your vacation time. Thank you for sharing all ideas about your stay. All feedbacks, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We would like to show our regret that... More 

Turku
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2015

As a tourism professional I found this all inclusive resort interesting. For those seeking over pouring luxury this is the place. I come from the Nordic countries and maybe find all the cold and glitter a bit too much. Location is very good by the beach. Service very attentive. Executive Suite very nice. I will recommend to all those seeking... More 

Was this review helpful? Yes
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review

Dear Valued Guest, Thank you for staying at the Mardan Palace and for taking the time to write a review. We are delighted to learn that you enjoyed the comfort of our rooms. We thank you for your review and look forward to welcoming you back in the very near future. Kind Regards, Hotel Management More 

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