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El Mouradi Palm Marina

Certificate of Excellence
Zone Touristique El Kantaoui, Port El Kantaoui 4089, Tunisia
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El Mouradi Palm Marina
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El Mouradi Palm Marina
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1,023 reviews from our community

Traveler rating
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    336
    180
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    53
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First of all, this isn't a bad hotel. Nice grounds, lovely space, big restaurant (as in sitting area not food...) We arrived and were given a glass of lemon juice and told our room would be ready within an hour, so that was good. After we had unpacked etc we headed back to reception to pay the 15 dinar EACH... More 

Was this review helpful? Yes 1
Ahmed_Gafsi, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear Ms Laura, Thank you for taking the time to review our hotel, we truly value the opinions of our customers and we apologize for the inconvenience caused by our staff member. Be aware that we have addressed this issue and corrective action will be taken. Once again we would like to thank you for bringing these points to our... More 

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Just arrived home after a weeks holiday with my mom and sister. On arrival at the airport it was very chaotic getting to the Thomas Cook coach,with porters and trolleys flying everywhere! When we arrivedcat the Palm Marina itvwas totally different... We were too early to get into our room but were checked in and asked to wait in the... More 

Was this review helpful? Yes 3
Ahmed_Gafsi, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear customer, Thank you for taking the time to share the experience of your recent stay on Tripadvisor after your recent stay spent at El Mouradi Palm Marina hotel. We are amazingly happy to read that you enjoyed your stay to such extent mainly with the check-in, the room, the facilities, the beach, the entertainment and the food. We will... More 

Kilmarnock, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

2nd time in Tunisia, 1st time at this hotel. Hotel was clean, staff were friendly and helpful, yes the carpets could do with a clean but their corridor carpets!! We stayed 1st week in May, hotel was quiet but I was told that the weekend of the 2/05, there was 600 Tunisians staying in the hotel for a holiday weekend... More 

Was this review helpful? Yes 2
Ahmed_Gafsi, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear customer, We would like to thank you for taking the time to review our hotel on Tripadvisor. We are very delighted to read that you enjoyed your stay and you were happy with the facilities provided mainly with staff and the food and for sure your contentment will be share with the team. We are looking forward to welcoming... More 

Dronfield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited again at Easter,had a brilliant time once again.This time we took my Mum and the staff could not do enough for her,always asking if she was ok .Everyone is so friendly and polite,always a smile for you.Food great.Hotel,pool and grounds all kept immaculate.Animation team are excellent,they are a credit to the hotel,especially Hatem-must say a big thank you to... More 

Was this review helpful? Yes 7
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear Ms. Michelle, Thank you very much for taking the time to review amazingly El Mouradi Palm Marina hotel after your brilliant holiday. We are very glad to know that you enjoyed your holiday again especially the staff, the food and the pool. We would like also to send you all best wishes from the entire staff mainly from the... More 

London, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have never written review before, but just had to write one for this hotel. We travelled in April, there were 10 of us, it was a family holiday celebrating my parents anniversary and a birthday. The staff were excellent, they made our family holiday so fantastic, nothing was too much trouble, always smiling and helpful. A special 'thank you'... More 

Was this review helpful? Yes 10
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear customer, We would like to thank you for taking the time to review amazingly our hotel El Mouradi Palm Marina on Tripadvisor. We are really happy to read your first review and in a few words you explained your contentment with the facilities provided during your stay especially with the staff the rooms. Special greeting back from Mr Ahmed,... More 

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went here based on the reviews from trip advisor and it excelled my expectations. The hotel was clean well looked after. The restaurant staff had our drink orders ready and the bar staff were fab with fab service both day and night The thing that made the trip amazing was the animation team. The entertainment on a night time was... More 

Was this review helpful? Yes 8
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear Mr Tomi, We read your superb review posted on Tripadvisor after your visit to El Mouradi Palm Marina. We are very glad to know that your holiday lived up to your expectations and you were happy with the service provided mainly with the cleanliness, the restaurant and bar service and the entertainment team. We will share your contentment with... More 

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2015

Great service staff are very helpful. Looked after our son like their own .always greet with smile and very professional. ...back here in 3 month for sure.....unbeatable service and never once was anything to much trouble with all members of staff, would highly recomend

Was this review helpful? Yes 7
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear customer, We read your nice review posted on Tripadvisor after your holiday spent at El Mouradi Palm Marina. We are grateful to know that you enjoyed your stay to such extent and you were very happy with the facilities and the services offered to you and your family during your stay. We will share your contentment with the entire... More 

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2015

Entertainment fantastic at night aswell as day time getting everyone in the holiday mood....All staff very friendly...second time been here and defo back again in 3 months!!! We really don't want leave Friday as had a fantastic time!! Osman family ☺

Was this review helpful? Yes 7
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear Ms Nicola, Thank you very much for taking the time to review our hotel El Mouradi Palm Marina on Tripadvsiro. We are very delighted that you enjoyed your stay to such extent especially with the staff and you are organizing to come back again; e-mail us in advance please. We are really looking forward to welcoming you again during... More 

2 reviews
1 of 5 stars Reviewed April 15, 2015

This hotel would probably get one star in Europe. Rooms and beach are very, very dirty. We had to change rooms two times. First room was at the ground floor with some kind of drain passing by the balcony. You can imagine the smell and the view. Second room was above the kitchen and the smell and noises coming from... More 

Was this review helpful? Yes
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear Mr Vladimir, Thank you for taking the time to review our hotel El Mouradi Palm Marina. We truly value the opinions of our customers; be aware that we have addressed the issues mentioned on your review to the persons in charge and corrective action will be taken. Once again we would like to thank you for bringing these points... More 

Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 12, 2015

We visited the hotel 3-10 April inclusive, it soon became apparent that although it was Easter we were very much in low season. First impressions upon arrival were good, the reception area is airy and spacious and finished to a high quality, all of the downstairs rooms were equally nice. Food was very good, service in all areas was faultless,... More 

Was this review helpful? Yes 4
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review

Dear customer, We read your review posted on Tripadvisor after your visit to El Mouradi Palm Marina. We are very glad to read that you enjoyed your stay to such extent with whole facilities. We will share your joy with the entire team and we would to apologize for the issue of the room insulation has affected your rest. We... More 

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