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El Mouradi Palace

5.0 of 5
Zone Touristique El Kantaoui | Hamman Sousse, Port El Kantaoui 4089, Tunisia
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El Mouradi Palace
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Ranked #19 of 34 Hotels in Port El Kantaoui
A recent review
4 of 5 stars reviewed 2 weeks ago
Ropongi Madrid
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772 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Madrid
Top Contributor
139 reviews 139 reviews
49 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had stayed at this hotel two times in the last three years: for a Sousse hotel it is a nice hotel, placed in a quiet area and with adequate installations. The Medina is just a few minutes by taxi. Food is just adequate: I missed Tunisian food.

Was this review helpful? Yes 1
Bath, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved this hotel. It was very luxurious with marble floors and walls. The staff were very friendly and took such good care of us. The food was also amazing. This was one of the best holidays I've had, and I can't wait to go back :)

Was this review helpful? Yes 3
London
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I want to write a fair and honest review to help other travellers when they are choosing their next holiday and the reviews for this hotel are at best "mixed" so here is my most up to date experience that I hope will help you . Is it a five star? No... Not by modern UK standards but I guess... More 

Was this review helpful? Yes 3
Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2015

Came here for my first all inclusive hotel and I would recommend everybody to do the same, brilliant within the complex, food was ok, drink was very strong but the hotel itself was lovely, normal wear and tear in the hotel itself but nice hotel/complex, would recommend to stay in doors, the haggling got a little too much for us.

Was this review helpful? Yes 2
telford england
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2015

Stayed for a week mid march all inclusive the weather was not the best to be honest but didnt care the rest was great .Hotel food was great well cooked and presented the resturant and waiters were superb. room was clean and comfortable cleaned every day .The Hotel is right on a fabulous beach being this early in the year... More 

Was this review helpful? Yes 2
Nottinghamshire, United Kingdom
1 review
2 of 5 stars Reviewed March 12, 2015

just returned from our stay at mouradi palace, may i say this was not the holiday we had booked 4star -more like 2 star and they class it as a 5 star in Tunisia.The whole complex needs urgent maintenance very run down ,dark reception area . ,ballconys not painted old paint flaking off. meals very repettative and not always hot... More 

Was this review helpful? Yes
Belfast, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2015 via mobile

Just finishing a stay at this hotel and may I say I found the staff helpful friendly and very polite. The hotel was quiet with only about 200 guests staying so although it lists activities none were available because of the small number of guests so nothing to do during the day the entertainment in the evening consisted of CDs... More 

Was this review helpful? Yes 2
Sidney, Nebraska
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 14, 2015

Although I already submitted one review of this property, for some reason it got deleted, so I decided to write a new one. My wife and I stayed here in July of 2013 (it was our honeymoon). The food and rooms were below average (I guess that's what you get when yo don't pay too much), but what we really... More 

Was this review helpful? Yes 4
ElMouradiPalace H, Directeur général at El Mouradi Palace, responded to this review

Dear Vladyslav O, Thank you for taking the time to share your experience on TripAdvisor. We truly value our guests’ opinion and apologize that we failed to make your stay enjoyable and memorable. We want to apologize once more for the inconvenience caused by our staff members and assure you that your comments have been taken into account. Thank you... More 

Ljubljana, Slovenia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
251 helpful votes 251 helpful votes
3 of 5 stars Reviewed February 14, 2015

For more photos and informations you can add me on Facebook: https://www.facebook.com/profile.php?id=100009106960471 I was second in this hotel and it was worst than first time. The hotel has 5 Arabic stars, not Europe. It was a little bit dirty, but they are cleaning all the time. Hotel is big, with big reception. Staff is friendly. Outside it has one pool... More 

Was this review helpful? Yes 3
ElMouradiPalace H, Directeur général at El Mouradi Palace, responded to this review

Dear Ljubljana, Thank you for reviewing our hotel. We are truly disappointed and sorry that we did not meet entirely you standards on this occasion. Providing our customers with the best hospitality and service has always been our ultimate goal. We want to assure you that we have addressed the cleanliness issue and spoken with our staff about it. Concerning... More 

Blackpool, United Kingdom
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 5, 2015

lovely stay here a bit dated just a very short walk to the beach ,, the animation team are lovely the food is nice ,shame about the members of staff especially on the security wissem hunter he also works as a bar staff waiter.they seem so lovely and the lies they come out with ,,well,,,, girls and ladies please be... More 

Was this review helpful? Yes 5
ElMouradiPalace H, Directeur général at El Mouradi Palace, responded to this review

Dear Juck2 Thank you for taking the time to review our hotel, we truly value the opinions of our customers and we apologize for the inconvenience caused by our staff member. Be aware that we have addressed this issue and corrective action will be taken. Once again we would like to thank you for bringing these points to our attention... More 

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