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Skanes Serail

4.0 of 5 Tourist Zone, Skanes, Monastir 5065, Tunisia
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Skanes Serail
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Skanes Serail
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912 reviews from our community

Traveler rating
    257
    327
    149
    95
    84
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261
315
31
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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    (912)
  • Mar-May only
    (169)
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Thomas Cook changed our hotel at the last minute....we were not disappointed !! Our room was lovely with a sea view large bathroom with shower The hotel staff were very friendly and offered excellent service The weather was not great but we used the indoor pool and took local bus to Monastir and Sousse The animation team were hard working... More 

Was this review helpful? Yes
Newcastle-upon-tyne
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

arrived at 10pm to a very cool reception and no food.Went to get a drink the bar staff were even worse.A guest told us we could find sandwiches after 11pm they were disgusting still part frozen no butter a little bit of cheese and some pink stuff.The bar staff remained indifferent for the rest of the holidayThe Beer was good... More 

Was this review helpful? Yes 1
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Alan, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! You can be sure, we take serious all the comments, your one as well and we do our best to improve our services according to the comments. At the moment, we are at... More 

Chippenham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I was booked into another hotel in Skanes however Thomas Cook changed my hotel the day prior to departure. On arrival the hotel looked great, the room offered didn't quite suit my requirements so I was given another room immediately which had a sea view. I travelled alone and met some of the animation team on my arrival day, they... More 

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Graham - Mary, It’s a great pleasure for us to know you had a nice time in our resort. As all of our guests are important for us, thank you for your comments. You can be sure, we take serious all the comments, your one as well and we do our best to improve our services according to the... More 

Birmingham, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

brilliant week here....lovely friendly staff,clean room,fast free internet,good choice of food... Tunisian Night had a blip on the wednesday,but credit to the hotel-they sorted it out and served up a brilliant replacement Tunisian meal for our group on the Friday...please keep this standard for future guests. Although there weren't many guests,the animation team worked so hard for us,including waterpolo games,... More 

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Vicky / Worcs, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments. Was thinking what to answer you, because you really wrote an honest comment. Just as you said, regarding the dinner, we are not perfect. But we work hard every day... More 

Llandudno, Wales, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

i stayed at the hotel with my boyfriend for our anniversary, when we first got there i thought it was going to be very boring week because there isnt really much outside of the hotel but it beat all my expectations! on our first day we where approached by one of the animation team (dino) and another (kimo) and from... More 

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Lauren B, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your review! It’s a great pleasure for us to know you had a nice time in our resort. You can be sure, we take serious all the comments, your one as well and we do... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would like to say at the outset that I fell in love with Tunisia . I been 2 weeks in your hotel. Room 226. There are several things about the hotel I liked and some not . I start from the nicer things. room service - a woman who cleaned in my room was wonderful and conscientious . food... More 

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Chabella, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! It’s a great pleasure for us to know you had a nice time in our resort. You can be sure, we take serious all the comments, your one as well and we do... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We have recently come back from a lovely holiday. Had a really good week. Anyone reading bad reports, do not believe them. Every one was friendly and helpful. Food was plentiful, and varied. Would definitely go back again.

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Guest, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! It’s a great pleasure for us to know you had a "top holiday" in our resort. Wish you all the best and really hope to see you soon again! More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms- they are really clean and big we had our towels changed every day. The first night we got there we asked how much it cost to have upgrade on our rooms as we had two rooms, they said ten pounds each night for one room but the next morning we had a compamentry upgrade on both rooms to pool... More 

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Guest, First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us! It’s a great pleasure for us to know you had an excellent time in our resort. All our guests are really important for us and their comments as well. You can be sure,... More 

Gwynedd, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are a family of four- our children are 9 & 11. we booked this hotel as an All-Inclusive package very last minute via Teletext and travelled to Tunisia on Wed 22nd Oct for 7 nights. The hotel is a good hour and 30 mins from the airport- when travelling by transfer coach at least, as Monastir is furthest away... More 

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear WelshEPS, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments, which seems to be really honest. Just as you said, we are not the Savoy. We never pretended to be. But we work hard every day to improve, to can offer our... More 

Angouleme, France
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I can recommend this hotel after staying here between the 15th and 26th October. It is a well run, medium sized hotel that is seriously looking to improve the quality of it's service. I will briefly look at various aspects of the hotel and give you my opinion. Dining room and food. The dining room is a well run area... More 

Was this review helpful? Yes 6
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Richard, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments. Was thinking what to answer you, because you really wrote an honest comment. Just as you said, we are not perfect. We know. But we work hard every day to improve, to... More 

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Additional Information about Skanes Serail

Address: Tourist Zone, Skanes, Monastir 5065, Tunisia
Location: Tunisia > Monastir Governorate > Monastir
Price Range (Based on Average Rates): $
Hotel Class:4 star — Skanes Serail 4*
Number of rooms: 214
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Also Known As:
Skanes Serail Monastir
Skanes Serail Hotel Monastir
Hotel Style:
#4 Spa Hotel in Monastir
#6 Luxury Hotel in Monastir

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