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Skanes Serail

4.0 of 5 Tourist Zone, Skanes, Monastir 5065, Tunisia
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Skanes Serail
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Skanes Serail
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900 reviews from our community

Traveler rating
    251
    323
    148
    94
    84
See reviews for
258
310
29
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
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English first
  • All months
    (900)
  • Mar-May only
    (170)
  • Jun-Aug only
    (398)
  • Sep-Nov only
    (275)
  • Dec-Feb only
    (57)
All months
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rooms- they are really clean and big we had our towels changed every day. The first night we got there we asked how much it cost to have upgrade on our rooms as we had two rooms, they said ten pounds each night for one room but the next morning we had a compamentry upgrade on both rooms to pool... More

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Guest, First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us! It’s a great pleasure for us to know you had an excellent time in our resort. All our guests are really important for us and their comments as well. You can be sure,... More

Gwynedd, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We are a family of four- our children are 9 & 11. we booked this hotel as an All-Inclusive package very last minute via Teletext and travelled to Tunisia on Wed 22nd Oct for 7 nights. The hotel is a good hour and 30 mins from the airport- when travelling by transfer coach at least, as Monastir is furthest away... More

Was this review helpful? Yes 1
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear WelshEPS, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments, which seems to be really honest. Just as you said, we are not the Savoy. We never pretended to be. But we work hard every day to improve, to can offer our... More

Angouleme, France
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I can recommend this hotel after staying here between the 15th and 26th October. It is a well run, medium sized hotel that is seriously looking to improve the quality of it's service. I will briefly look at various aspects of the hotel and give you my opinion. Dining room and food. The dining room is a well run area... More

Was this review helpful? Yes 7
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Richard, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments. Was thinking what to answer you, because you really wrote an honest comment. Just as you said, we are not perfect. We know. But we work hard every day to improve, to... More

Newcastle upon Tyne, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Read the reviews after my sister had booked tried to cancel but couldn't on the way to the hotel you knew its was going to be crap hotel lovely food to much garlic drinks watered down I only drink diet coke drink came out of a diet coke bottle but was not diet coke had to buy cans beach was... More

Was this review helpful? Yes 1
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Patricia, First of all, thank you for taking your time to write your comments. Before I answer, let me tell you, you have right. We know, we have to make several improvements. But, in the same time, we do every day our best to offer a nice holiday our guests. We started a new concept this year and the... More

Nottingham, England, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I stayed in this hotel for my 21st birthday from the 15th to the 22nd of june, it was the worst holiday of my life! The customer service was extremely poor, they didn't speak any English, in fact the only person that spoke some English was a guy that was forever pestering you to buy things from his shop. When... More

Was this review helpful? Yes 1
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Stephanie T, First of all, thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! As all of our guests are important for us, thank you for your comments. You can be sure, we take serious all the comments, your one as well and... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Not sure why some people complain about the food here. That was actually a plus point. Plenty on offer and not just chips and burgers - stay at home if you want that. We stayed for 7 days, booking through Thomas Cook, and had a nice relaxing break. Although not ideal, the hotel can't be faulted for its' location, in... More

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear CBurnett, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! It’s a great pleasure for us to know you had a nice time in our resort. As all of our guests are important for us, thank you for your comments. You can be... More

coventry
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Now here at this Hotel , this is Value for money , Lovly Food, friendly staff, nothing is to much for them the rooms are cleaned every day (not expecting every day , speacial mention for MOHAMED in the restaurant (hes the older Gentleman, and a Big mention for SONYA on reception and the Anamation team Shaggy being there leader... More

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Milopaul, First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us and specially thank you for rating us five points. It’s a great pleasure for us to know you have nice time in our resort All our guests are really important for us and... More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Having visited Tunisia many times and staying in various hotels, I have to say this is a lovely hotel. The staff were really friendly and the animation team were brilliant, always working so hard to make everyone happy and get everyone involved, especially Dino he is full of energy and so funny. Can't wait to return again soon

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Jokieser, First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us! It’s a great pleasure for us to know you had an excellent time in our resort. All our guests are really important for us and their comments as well. You can be sure,... More

1 review
4 of 5 stars Reviewed 1 week ago

Just came back from the serail hotel enjoyed my stay there. Foods not great but you cant expect to much when your in a foreign country, It's always cleen and tidy. Animation team definitely do make this hotel though, they all work extremely hard day and night. Always happy and willing to help! The heart and soul of the hotel.... More

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Ahmed M., First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us! All our guests are really important for us and your comments as well. You can be sure, we take serious all the comments, also your ones and we do our best to... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Rooms were really nice and cleaned every day, food was horrible though! Lived on chips and soup for a week, the bar staff were also really moody and never smiled. The animation team were fab though, made us feel welcome as soon as we got there, they were all brilliant at entertaining us especially moussa and kris. 22

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Meganparkinson, First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us! It’s a great pleasure for us to know you find our hotel nice. All our guests are really important for us and their comments as well. You can be sure, we take serious... More

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Additional Information about Skanes Serail

Address: Tourist Zone, Skanes, Monastir 5065, Tunisia
Location: Tunisia > Monastir Governorate > Monastir
Price Range (Based on Average Rates): $
Hotel Class:4 star — Skanes Serail 4*
Number of rooms: 214
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Also Known As:
Skanes Serail Monastir
Skanes Serail Hotel Monastir

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