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Skanes Serail

4.0 of 5 Tourist Zone, Skanes, Monastir 5065, Tunisia
Best prices for: 1 room 1 guest
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Skanes Serail
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Skanes Serail
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920 reviews from our community

Traveler rating
    261
    331
    149
    95
    84
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264
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10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Languedoc-Roussillon, France
Top Contributor
78 reviews 78 reviews
14 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

One of the finest budget hotels I've ever stayed in . First class staff throughout , spotlessly clean ,large airy rooms , fabulous food. Hard to find fault with such an exceptional hotel , except perhaps that no bottled water supplied in the all inclusive deal. We bought a bottle from the bar daily at 2 plus Dinars , but... More 

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Linda, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! It’s a great pleasure for us to know you had a nice time in our resort. As all of our guests are important for us, thank you for your comments. You can be... More 

Tunis, Tunisia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Skanes Serail is located in Skanes, close to the nearby town of Monastir. The hotel upholds modern and clean surroundings throughout. First impressions of the hotel were not great, no welcome, or refreshments upon arrival, also the receptionist at the time wasn't the best with customer service. Never the less, the reception area is bright and very spacious. The room... More 

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Guest, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments. Was thinking what to answer you, because you really wrote an honest comment. Just as you said, we are not perfect. But we work hard every day to improve, to can offer... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2014

Thomas Cook changed our hotel at the last minute....we were not disappointed !! Our room was lovely with a sea view large bathroom with shower The hotel staff were very friendly and offered excellent service The weather was not great but we used the indoor pool and took local bus to Monastir and Sousse The animation team were hard working... More 

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Marionjan, Thank you for taking your time to write us your short but honest review! It’s a great pleasure for us to know you had a nice time in our resort. As all of our guests are important for us, thank you for your comments. You can be sure, we take serious all the comments, your one as well... More 

Newcastle-upon-tyne
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 14, 2014

arrived at 10pm to a very cool reception and no food.Went to get a drink the bar staff were even worse.A guest told us we could find sandwiches after 11pm they were disgusting still part frozen no butter a little bit of cheese and some pink stuff.The bar staff remained indifferent for the rest of the holidayThe Beer was good... More 

Was this review helpful? Yes 1
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Alan, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! You can be sure, we take serious all the comments, your one as well and we do our best to improve our services according to the comments. At the moment, we are at... More 

Chippenham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2014

I was booked into another hotel in Skanes however Thomas Cook changed my hotel the day prior to departure. On arrival the hotel looked great, the room offered didn't quite suit my requirements so I was given another room immediately which had a sea view. I travelled alone and met some of the animation team on my arrival day, they... More 

Was this review helpful? Yes 4
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Graham - Mary, It’s a great pleasure for us to know you had a nice time in our resort. As all of our guests are important for us, thank you for your comments. You can be sure, we take serious all the comments, your one as well and we do our best to improve our services according to the... More 

Birmingham, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 8, 2014

brilliant week here....lovely friendly staff,clean room,fast free internet,good choice of food... Tunisian Night had a blip on the wednesday,but credit to the hotel-they sorted it out and served up a brilliant replacement Tunisian meal for our group on the Friday...please keep this standard for future guests. Although there weren't many guests,the animation team worked so hard for us,including waterpolo games,... More 

Was this review helpful? Yes 3
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Vicky / Worcs, First of all, thank you for booking Smartline Skanes Serail for your holiday! Also a big thank you for taking your time to write your comments. Was thinking what to answer you, because you really wrote an honest comment. Just as you said, regarding the dinner, we are not perfect. But we work hard every day... More 

Llandudno, Wales, United Kingdom
1 review
4 of 5 stars Reviewed December 4, 2014

i stayed at the hotel with my boyfriend for our anniversary, when we first got there i thought it was going to be very boring week because there isnt really much outside of the hotel but it beat all my expectations! on our first day we where approached by one of the animation team (dino) and another (kimo) and from... More 

Was this review helpful? Yes
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Lauren B, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your review! It’s a great pleasure for us to know you had a nice time in our resort. You can be sure, we take serious all the comments, your one as well and we do... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

I would like to say at the outset that I fell in love with Tunisia . I been 2 weeks in your hotel. Room 226. There are several things about the hotel I liked and some not . I start from the nicer things. room service - a woman who cleaned in my room was wonderful and conscientious . food... More 

Was this review helpful? Yes 1
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Chabella, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! It’s a great pleasure for us to know you had a nice time in our resort. You can be sure, we take serious all the comments, your one as well and we do... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2014 via mobile

We have recently come back from a lovely holiday. Had a really good week. Anyone reading bad reports, do not believe them. Every one was friendly and helpful. Food was plentiful, and varied. Would definitely go back again.

Was this review helpful? Yes 4
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Guest, Thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us your honest review! It’s a great pleasure for us to know you had a "top holiday" in our resort. Wish you all the best and really hope to see you soon again! More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2014

Rooms- they are really clean and big we had our towels changed every day. The first night we got there we asked how much it cost to have upgrade on our rooms as we had two rooms, they said ten pounds each night for one room but the next morning we had a compamentry upgrade on both rooms to pool... More 

Was this review helpful? Yes 2
skaneserail, Guest Relations Manager at Skanes Serail, responded to this review

Dear Guest, First of all thank you for choosing Smartline Skanes Serail for your holiday and a big thank you for taking your time to write us! It’s a great pleasure for us to know you had an excellent time in our resort. All our guests are really important for us and their comments as well. You can be sure,... More 

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Additional Information about Skanes Serail

Address: Tourist Zone, Skanes, Monastir 5065, Tunisia
Location: Tunisia > Monastir Governorate > Monastir
Price Range (Based on Average Rates): $
Hotel Class:4 star — Skanes Serail 4*
Number of rooms: 214
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Also Known As:
Skanes Serail Monastir
Skanes Serail Hotel Monastir
Hotel Style:
#4 Spa Hotel in Monastir
#5 Luxury Hotel in Monastir

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