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Vincci Taj Sultan

Travelers' Choice award winner
B.P. 253 Yasmine Hammamet, 8050 | Hammamet, Hammamet 8050, Tunisia
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769 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

On arrival we were treated with beyond expectation warmth.starting from the gate guard . Rooms are awesome ,food is great and super friendly and professional staff. The hotel location is good for walking and exploring the city as it is surrounded with other 5 and 4 stars hotels , and 5 to 10 mins from the city . We simply... More 

Helpful?
Thank James M
Montreal, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 28, 2015

We are a family of four, 2 adults and two kids, we stayed at this hotel in August. Here is my review: The room: The “family room” is a room with 2 simple bed stuck against each other to make a queen bed plus two other Sofas that convert into a bed once you remove the pillows located against the... More 

Helpful?
2 Thank zabanostra2
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Madam, dear Sir, I would like to convey my deepest thanks for taking the time to express your feeling regarding your stay at the Hotel Vincci Taj Sultan. It is important for us to have feebacks from our clients as it helps us to improve the quality of our service. We have noted your unsatisfaction about our Hotel and... More 

Oppdal, Norway
1 review
4 of 5 stars Reviewed September 2, 2015

after 3 times on 2 years, its my 4 time i go back to this hotel, and this is because this is a beautiful hotel . the hotel is very tidy and clean, and rooms are beautiful, and all staff very good. its a good Place for realaxe too, and the Beach is beautiful Down from this hotel. also the... More 

Helpful?
Thank siri b
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Madam, Dear Sir, Let me first thank you for taking the time to write such an enthusiastic review. I am glad to read you enjoyed your recent stay in your second Tunisian Home; we thank you for your loyalty. I totally agree with you, our rooms and their equipments are beautiful and designed with love, and our animation team... More 

Algiers, Algeria
Level Contributor
5 reviews
4 of 5 stars Reviewed August 26, 2015

Thank you taj sultan esppecially to the team MOMO ,TITO, BOBO, RIKO ,DIDO ,SAM KIMO ,WILL ,FIFI and Yusraa for the hard work . the shows were Great . my kids enjoyed having fun with you. you did a wonderful job . hope we will find you there next year.

Helpful?
Thank Dalila B
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Dalila B, Thank you so much for this incredible review on this portal. It was lovely to read that you enjoyed your stay at the Vincci Taj Sultan and were able to make the most of our hotel and our excellent animation team. Animation team is one of our strong point, and we are pleased to know that you... More 

Dubai, United Arab Emirates
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed August 18, 2015 via mobile

In brief, not a 5*, extremely bad service ive seen and experienced stuff at this hotel that ive never thought possible.lazy, rude staff. Beds not comfortable everything is old and extremely worn out not 1 possitive factor

Helpful?
Thank lb-Amy
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear lb-Amy, Thank you for taking the time to write a review about your recent stay at the Vincci Taj Sultan. We are so sorry to see you did not enjoy your overall experience with us, We also regret that you have found that our facilities and equipment are old, but our hotel was completely renovated in 2013 and all... More 

Birmingham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 14, 2015

visited this hotel in november 2014 my first tunisian holiday the hotel was lovely room was clean staff were friendly and great my my little one reception staff i found could be a little rude and were more welcoming to other guests from other countries other than england but i think this may be down to a language barrier rather... More 

Helpful?
Thank Emibaby83
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Emibaby83, We would like to thank you for publishing your feedback regarding your experience in our hotel We are pleased to know that our location and our amenities were both to your liking, We would like to inform you that we take note of each and every observation, complaint, suggest and comment made by guests, always with the aim... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 14, 2015

If you are planning to go an enjoy your vacation, relax or have fun, avoid this hotel. The hotel is rated 5 stars? Maximum that he would receive in Europe would be a 2 stars. Long story short: - extremly slow check-in, around 2h for one room; - no minibar, only a filthy, broken fridge; - care to take a... More 

Helpful?
Thank Romica I
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Romica, Many thanks for your opinion you have shared about our hotel. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. The check in in all hotels of the worldis is at 14h, suddenly the two hours past at the reception are necessary for the preparation of your room.moreover,... More 

Perroy, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

I booked my trip to Vincci Taj Sultan just a couple of days before the terrible attack in Sousse but decided it would not put me off my first visit to Tunisia, and I am really glad that I made the decision to still go. The hotel was perfect. Location is great with beach front location (most other resorts in... More 

Helpful?
1 Thank Lunty22
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Lunty22, Thank you for such a glowing review about your stay here with us in Vincci Taj Sultan. We care deeply about how we deliver good energy to our clients and the greatest satisfaction is the feeling that the pleasure is shared. Say hi to the Swisse from Tunisia and please let us know next time you come back... More 

Hartlepool, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 12, 2015

This is one of the nicest hotels i have stayed in (June ) . beautiful rooms cleaned every day ,food a bit repetative but always found something nice, the salads were excellant there is also a snack bar near the beach . the staff were lovely very helpful, beautiful clean pool.The Animation team were lovely always had time for a... More 

Helpful?
1 Thank headlander29
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear headlander29, Thank you for taking your time to post your comments about our hotel and share your great experience on TripAdvisor. We welcome you to come back visiting Vincci Taj Sultan and it would be our pleasure to give you warm reception again. Faithfully yours, Amel Arfaoui More 

Newmarket, United Kingdom
1 review
5 of 5 stars Reviewed July 11, 2015

First time in Tunisia and it was an absolutely fantastic holiday. The staff in the hotel were all so friendly and welcoming. Lovely hotel. Can't praise it highly enough. Rooms were excellent and the food was gorgeous.

Helpful?
Thank Nicola3001
Amel A, Responsable Image et Qualité at Vincci Taj Sultan, responded to this review

Dear Nicola, We would like to thank you for your kind comment about our hotel and service on TripAdvisor. We appreciate your recommendation which helps us to build a better E-reputation among hotels in Hammamet Yasmine. We are very grateful for having this chance to receive you. We welcome you to come back visiting our home and it would be... More 

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