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SENTIDO Le Sultan

Travelers' Choice award winner
BP 11 Route Touristique, Hammamet 8050, Tunisia
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1 room 1 guest
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SENTIDO Le Sultan
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1,375 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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  • All months
    (1375)
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    (303)
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Cambridgeshire, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Never again rude staff dirty and the cleaners kept taking things food the same every day no good no pool safety the spa staff terrible rude and treatments no good smoking in toilets of pool by spa staff fills the pool with smoke

Was this review helpful? Yes 4
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear guest, We want first of all to thank for your feed back. We are very sorry knowing that your holiday in our SENTIDO Le Sultan was not very satisfying for your expectations. We will follow your notes to improve our services in the hotel. Willing to see again among us, please accept dear guest our sincere apologies. Sincerely, Mehdi... More 

Lutry, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 weeks at Le Sultan and we had a blast! Main words that come to my mind are: clean, welcoming, caring, safe and relaxing. dedicated staff, nice location, and great food. Thank you all for great holidays and see you again next summer!

Was this review helpful? Yes 1
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Sabri, Thank you for taking the time to share your feedback from your stay with us at Sentido Le Sultan and for your kind acknowledgements of our luxurious hotel, exquisite facilities and high level of customer service provided by our team of incredible colleagues. We make every effort to maintain the high standards of timely and quality service delivery... More 

Stockholm County, Sweden
1 review
5 of 5 stars Reviewed 4 weeks ago

A beautiful hotel in a stunning location! Very friendly staff,clean and modern . We've never been there before,we stayed for 4 nights in beginning and it was wonderful,so we decided to come back for one more week and we brought our family aswell and they were satisfied,no complains at all.We had a warm welcome with a refreshing lemonade and perfumed... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Cheima, Thank you for posting such a glowing review on TripAdvisor. Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams and everyone was genuinely touched. We put our heart to provide a high level of service to our customers of exception and we are delighted to... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I have been @Sultan 25th of July to 28th. The short stay was a good opportunity for us and kids to chill out and relax. The hotel is delicately decorated at very high standards without being excessively extravagant. The food is amazing and the staff who take their jobs seriously, makes you feel from the first step that you are... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Ram, Thank you for posting such a glowing review on TripAdvisor. Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams and everyone was genuinely touched. We put our heart to provide a high level of service to our customers of exception and we are delighted to... More 

kent
1 review
5 of 5 stars Reviewed 4 weeks ago

This is the most beautiful view, the hotel offers so much and gets it just right for their guests. The animation team, the staff and the ranch were just amazing. This was a difficult time for everyone there, as we arrived the day the terrorist attcks happened in Tunisia. They could not have made us feel more safe and welcome.... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Sentido Le Sultan and for your kind acknowledgements of our luxurious hotel, exquisite facilities and high level of customer service provided by our team of incredible colleagues. We make every effort to maintain the high standards of timely and quality service delivery... More 

Scotland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in Le Sultan the end of April, beginning of May. Check in was smooth and relatively quick and was sitting by in the sun a short while later. The room we had overlooked the sea and the balcony caught the sun for a good portion of the day. The décor was modern and contemporary and was nice to have... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Skoosh, I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your stay at Sentido Le Sultan. I am also pleased to know you had a wonderful experience and thank you for your heartfelt recommendation. I will certainly share your kind words with all our team and we... More 

Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

We just arrived back from a second amazing holiday at Le Sultan. Perfect hotel, wonderful weather and the most welcoming, friendly, helpful staff that made our stay so enjoyable. The pool and surrounding area is spotless, with the beach just a few steps away - the sunbeds are very comfy! We cannot fault the whole experience, we will definitely be... More 

Was this review helpful? Yes 1
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Guest, I would like to thank you for taking time to share your review on TripAdvisor! We are delighted to hear that overall you enjoyed your second stay and appreciate our atmosphere, decor and comfortable furniture. Thank you again for your comments as they show us where we can provide better service for our valued guests. On behalf of... More 

Tunis, Tunisia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 19, 2015

This is an older hotel but entirely renovated. Rooms along with all other areas are up to date. Staff was very helpful and responsive. It is a relatively small property but that makes it nice. Relatively calm and peaceful. Lots of kids and families but there was enough room for us all, did not seem too crowded. It is right... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Guest, I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Sentido Le Sultan. I am also pleased to know you had a wonderful experience and thank you for your heartfelt recommendation. I will certainly share your kind words with all our team and... More 

Newcastle, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 18, 2015

We stayed @sultan in june lovely hotel staff very friendly , had a good laugh with them food nice, clean dinning hall , rooms clean modern bar staff @ pool g8 , treat us like king n queen ( dont get that in uk) meet lovely people hi deb & chris .sad what has happened in tunisia such a lovely... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Adrian, I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Sentido Le Sultan. I am also pleased to know you had a wonderful experience and thank you for your heartfelt recommendation. I will certainly share your kind words with all our team and... More 

NEWCASTLE
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 14, 2015 via mobile

We where here in march me my husband & my sisters partner we didn't have good weather. But we still enjoyed ourselves. It's just a shame. What's happened in Tunisia. I really feel for the Tunisian people we have visited this country 9times &feel totally safe. We will return to this lovely hotel still remember Nadia &Sam lovely smiley faces... More 

Was this review helpful? Yes
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review

Dear Guest, I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Sentido Le Sultan. I will certainly share your kind words with all our team and we really look forward to welcoming you back in the very near future. Thank you for your support... More 

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