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Hotel Djerba Haroun

2.5 of 5
Zone Touristique | Route Sidi Zekri, Djerba Island 4180, Tunisia
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Hotel Djerba Haroun
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Hotel Djerba Haroun
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310 reviews from our community

Traveler rating
    49
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    56
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    34
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4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Preston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 4, 2015

Have never have had to write a review like this before (thankfully). We booked in January 2014 for August 2015. There was a bunch of mixed reviews at that point, which we took with a pinch of salt. We were looking for an all inclusive with fairly basic facilities at the budget end of the market but had a reasonable... More 

Was this review helpful? Yes 4
Hotel HAROUN S, Responsable commercial at Hotel Djerba Haroun, responded to this review

dear customer, we apologize over the inconvenience during your stay, we took care of your complaint, we performed several works on all the different areas of our institution. Haroun now is again the charming hotel you want to visit and stay Hoping to see you again. More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 3, 2014

In respect we should have left within a couple of days, we had two rooms one for my partner and myself the other for our son. first room was unacceptable, for us, son's room ok, moved to a better room next day, most days NO water from any taps in bathroom, complained every day about this. kitchen and dinning room... More 

Was this review helpful? Yes 4
Hotel HAROUN S, Responsable commercial at Hotel Djerba Haroun, responded to this review

dear sir, we apologize for the inconvenience compared during your stay, we take your complaint seriously, we conducted several studies at our institution to avoid this kind of claim. Haroun now is again the charming hotel that you want to visit. Hope to see you again dear sir More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2014

This holiday was lovely. Staff were great! Especially animation staff. Omar, Momo and then Mamadou!!! They made our holiday. There was also khalifa, our waiter, he was such a lovely young man like the others and they all had such good manners. I would travel back here again just to see them. I would state also, if you're to go... More 

Was this review helpful? Yes 1
Hotel HAROUN S, Responsable commercial at Hotel Djerba Haroun, responded to this review

dear Madam, thank you for having an opinion about our hotel Haroun, and glad to know that you had an enjoyable stay with us. hope to see you again. haroun's team More 

London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 5, 2014 via mobile

Travelled to Djerba on our family holiday and had a great time. The staff we very friendly and looked after us well. The restaurant had great food and gave us a very good taste of authentic Tunisian food however the decor could be improved in the restaurant. It was very close to the beach which is where we spent our... More 

Was this review helpful? Yes 3
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Hello, We would like to thank you very much for your nice review about your last staying in our hotel. Please note that this review is a fantastic encouragement for our staff and we that we keep looking for improving our service and facilities' quality. Looking forward to welcoming you very soon, Bst Regards, The Hotel Management Team More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 5, 2014

Have returned to this hotel after a visit earlier in the year , so my first experience couldn't of been that bad !! The hotel is certainly basic, but you get what you pay for . I found that it met my needs in terms of food, although alcohol choice was lacking , but came prepared the second time and... More 

Was this review helpful? Yes 2
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Hello, We would like to thank you very much for your nice review about your last staying in our hotel. Please note that this review is a fantastic encouragement for our staff and we that we keep looking for improving our service and facilities' quality. Looking forward to welcoming you very soon, Bst Regards, The Hotel Management Team More 

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 3, 2014

After being here before In July we could not wait to return again . We love this small hotel and the friendly staff in all parts of this hotel . I have been shocked to read the reviews of recent . I must admit it is a very basic 3 star that is not accustomed to the great British holiday... More 

Was this review helpful? Yes 1
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Hello, We would like to thank you very much for your nice review about your last staying in our hotel. Please note that this review is a fantastic encouragement for our staff and we that we keep looking for improving our service and facilities' quality. Looking forward to welcoming you very soon, Bst Regards, The Hotel Management Team More 

Manchester
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed October 1, 2014

Beware that food and alchoholic drinks may not be always available? Go to the restaurant early if your need your food warmish and available!! Tea, coffee, wine? and usually beer is available most of the time. Anything else, purchase yourself at your departure airport or on the plane. Rooms are cleaned daily, but be prepared for the odd hiccup! Towels... More 

Was this review helpful? Yes 1
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Dear Guests, We would like to thank you very much for your review on the Trip Advisor website. We have taken note with particular attention all the points you've written and we feel very sorry for all the bad inconvenience that you experienced during your stay. The Haroun Hotel became the Smartline Haroun Hotel (a brand of Thomas Cook International)... More 

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 27, 2014

Where do I start? On arrival, having made our own way from the Airport, we realised that we had missed the Thomas Cook Welcome. We showed our booking at reception. We were told (eventually) that we would have to wait about 30mins for our room. We just stayed in Reception with our bags. We were immediatly confronted by a guy... More 

Was this review helpful? Yes
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Dear Guests, We would like to thank you very much for your review on the Trip Advisor website. We have taken note with particular attention all the points you've written and we feel very sorry for all the bad inconvenience that you experienced during your stay. The Haroun Hotel became the Smartline Haroun Hotel (a brand of Thomas Cook International)... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 23, 2014

Myself, family and friends arrived at the Haroun on 22nd August for 2 weeks. We got to the hotel around 11.30pm to arrival drinks and food which was a nice touch. We were them shown to our room, which was basic but ok. The bathroom was dirty, with cracked and mouldy tiles. The toilet was filthy and the shower curtain... More 

Was this review helpful? Yes 3
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Dear Guests, We would like to thank you very much for your review on the Trip Advisor website. We have taken note with particular attention all the points you've written and we feel very sorry for all the bad inconvenience that you experienced during your stay. The Haroun Hotel became the Smartline Haroun Hotel (a brand of Thomas Cook International)... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 23, 2014

I went away with my partner for a nice quiet break, thomas cook recomended this hotel but completly miss sold it, as i discovered when i got there!!! 1. On arrival i saw piles of burning rubbish on every road side (smell was constantly vile, rubbish/raw drains) 2. Room was bare and very basic alot of things broken such as... More 

Was this review helpful? Yes 1
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this review

Dear Guests, We would like to thank you very much for your review on the Trip Advisor website. We have taken note with particular attention all the points you've written and we feel very sorry for all the bad inconvenience that you experienced during your stay. The Haroun Hotel became the Smartline Haroun Hotel (a brand of Thomas Cook International)... More 

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