The only thing the Riveredge has is a beautiful view of Boldt Castle. We stayed at this resort last March when my husband returned from Afghanistan. We had a "winter special" and spent over $150 for a room when the whole place was empty. We woke up to a leaking ceiling (apparently snow from the roof?). The bed was comfortable,...
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In September 2010, I was in a Wedding Party that stayed at the Riveredge Hotel. The stay was nice and had no major complaints. Three Months later I was billed again for the stay with no notice of why I was being charged. when I called to see if it was a mistake, they indicated that the travel agent we...
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We regreat that your stay here at the Riverdge ended in such an unforeseen circumstance. It was a matter that was truly upsetting on both sides. We handled it the best way we could which was to contact the Brides parents. I do know that the staff that handled the phone calls were very proffesional and courteous, I was shocked...
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We have been going to the Riveredge Resort since 1980. Our kids practically grew up there on summer vacations. We have taken many friends to this beauty of a resort over the years and they too are continuing customers. They have amazing deals throughout the year and always something there for everyone. Great ambiance no matter what time of year....
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Let me first start out saying that I work in the customer service industry and have done so for nine years, so I know how a hotel and restaurant staff treat guests. I recently stayed here and we were there for a military couples retreat! We were told that the function would include breakfast, lunch and dinners.
The front desk...
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Thank you for your review and your kind words in regards to the staff. We try are hardest to accomodate all of our guests so when the unfortunate circumstance of your dinner being canceled by the Fort Drum liasion, we jumped in to try and accomodate and help as much as we could. We were not going to be open...
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We recently stayed here during a company function. We of course researched the hotel online prior and their pictures make it look luxurious.... however, when we got to the rooms, that was another story. I totally understand that it is under renovations... so i won't nit pick on that.
What I WILL mention was the service in the hotel restaurant....
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Thank you for your review, It is important that we hear all comments whether they are positive or negative.Please be assured that we pride ourselves in Customer Satisfaction, when a customer feels that they have been treated in such a unproffesional way It saddens me to know this. Please be assured that I will look into every comment made by...
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Spent the first weekend in November 2011 in this hotel. Rates were drastically reduced. Room was very nice with a balcony - with a view of Boldt Castle. This time of year the town is very quiet and alot of restaurants are closed. The only problem was the hotel was filled due to a military function, but their dining room...
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I would like to Thank you for your review of the Riveredge. I am glad you were able to take advantage of our dicounted rates, we reduce are rates in November and part of December not many people are aware of this, we do this so guests can still enjoy the beauty of the Thousand Islands, or maybe visit with...
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I was very suprised, Alex bay is a very small village, and this was a great find while visiting the 1,000 Islands area. Their food was great, the view was great!
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Thank you for your recent stay at the Riveredge Resort we are glad that you enjoyed your stay here in our quaint village of Alexandria Bay. We hope to see you again, the Autumn views on the River are breathtaking.
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We stayed here for just one night, sad to say, after checking out early from our first location....no, don't even ask! We we thrilled to find that Riveredge had a channel facing room. We had seen the resort from Boldt Castle while we were touring. My husband asked..."Why didn't we book there?" "Bad reviews." I said. We hadn't checked into...
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I would like to Thank you for choosing our Resort, I appreciate the fact that you can see we are a work in progress. We strive towards being the best and we will contine to work towards that goal. I am glad you liked the fact that we are also trying to go green it is a big undertaking but...
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The Riveredge Resort in Alexandria Bay, NY is a hotel with quite a history...not unusual for many places in this little resort town. It is, without question, the biggest hotel in town, and it's been "the" place to go for the privileged class for years...I've seen 100-foot yachts with Brazilian flags docked at the piers.
When you enter the lobby,...
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Thank you for your review, I apologize for any inconvience you may have incurred during your stay with us. We are aware of improvements that need to be done and we are working towards that goal. We hope to have most of our renovations done by this spring. Your kind words in regards to your stay are very much appreciated...
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We just spent our yealry overnight stay in Alexandria Bay for a business meeting, and we made the mistake of staying at Riveredge Resort. We woukd normally stay at Capt Thompson's but since the party was at Riveredge decide to give it a try again. The rooms were priced over $160 a night, whivh isn't thta bad for a touris...
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Thank you for your review we are a Resort that is 22 years old and is starting to see the wear and tear. We are in the process of updating are rooms and so far have completed the rooms on the fourth floor and half of the third floor. We are also in the process of changing are TV's to...
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127 Reviews
