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Captain Thomson's Resort

Certificate of Excellence
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Hotel packages
45 James Street, Alexandria Bay, NY 13607
Captain Thomson's Resort
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243 reviews from our community

Traveler rating
    96
    99
    32
    11
    5
See reviews for
44
120
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Ontario, Canada
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed in the rooms facing Boldt Castle and what a spectacular view. The castle is lit up at night and is great to sit on your private balcony with a glass of wine and relax. The room was very large and very clean. It was very quiet when we went and they even brought extra pillows.

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Lewistown, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

The staff is amazing. They are courteous, knowledgeable and friendly. The resort is very clean. I felt comfortable there. We had the escape package. Worth the money. Would highly recommend this resort. We will return. The Hahn's

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Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Good Afternoon and Thank You for your kind review! We are so happy that you enjoyed your visit and escape package in Alexandria Bay, New York. At Captain Thomson's Resort we have something for everyone. Serving people is our passion and we thank you for the opportunity to earn your business. It is our hope that you will be able... More 

Pittston, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the resort for two days midweek with a spring special offer. The offer included dinner, drinks, breakfasts, 2 hour scenic boat ride, castle tour, and a bottle of champayne. It was our first time there and we enjoyed it immensely! The reservation rep suggested the Main Channel room on the first floor which is on the water... More 

Was this review helpful? Yes 1
Chuck P, Manager at Captain Thomson's Resort, responded to this review

Thank you for such a wonderful review! We could not agree more about the magnificent location and views from our resort. There simply is none better. Our staff was very excited to read your comments. While the property and visuals are so wonderful it really comes down to the staff to make it so enjoyable and that is why it... More 

Ottawa
Contributor
12 reviews 12 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 29, 2014 via mobile

Stayed overnight after the Castle Tours. It's perfectly located right beside Sam's Boat Tours and everything else is in walking distance. The morning view of Boldt Castle is spectacular! We would definitely stay again.

Was this review helpful? Yes 4
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Good Afternoon! What a great way to start off our season with a review from October of last year. This being my first year as General manager For Captain Thomson's Resort and Capts. Inn & Suites I am excited to see so many great reviews of our property. I also agree that Captain Thomson's does have the "Perfect Location" for... More 

Durham, England
Top Contributor
102 reviews 102 reviews
46 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 28, 2014

Great location on St Lawrence Seaway. The resort is showing its age and our room felt a little grubby. There was so much dust in the heater that it set off the alarms when we turned it on. We were located in room 225 in an upsatirs room on the main channel. The view from the room was amazing -... More 

Was this review helpful? Yes 2
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

I greatly appreciate your review and for you taking the time to share your experience. Room comfort and cleanliness is paramount for us here at Captain Thomson's Resort and your concerns have been communicated and addressed. The restaurant on site does offer a full menu for breakfast, lunch and dinner. We also agree that the view from our rooms are... More 

Hod Hasharon, Israel
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 15, 2014

Took some back and forth with the booking process but all in all even though we arrived late the room was ready (parking is crowded). Mind you no elevators to the second floor. We stayed at the main Channel building (#205) which was perfectly located. Amazing view of the river and Bolt Castle. The room is a typical motel-like but... More 

Was this review helpful? Yes 3
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Dear Alonf, We appreciate your kind words and agree. Every day looking out over the magnificent St. Lawrence River directly across from Boldt Castle, I am continued to be amazed. This is truly something we hope everyone has a chance to experience at least once. More 

Columbia, TN
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 13, 2014

We booked this room because of the location. I thought it would be just OK. What a nice surprise! The room had everything you could need including a comfortable bed. It was very, very clean and the staff was exceptional and so very helpful. The best part of all was the view! We had a 2nd floor room, facing Boldt... More 

Was this review helpful? Yes 5
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Thank you so much for such a kind review. Everyone here at Captain Thomson's was thrilled that we were able to exceed you expectations! There is nothing to add about our "Million Dollar View". Captain Thomson's has the premier location on the St. Lawrence with nothing short of the best view of Boldt Castle. We hope that you will be... More 

Brockville, Canada
Top Contributor
89 reviews 89 reviews
43 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 6, 2014

We stayed on the second floor corner room and had a perfect view down the river, Bolt Castle and the boats next door. The room was very clean. The only negative comment is all the lights and lamps were extremely bright, and the mattress quite hard. We had a nice relaxing stay anyway and would return.

Was this review helpful? Yes 2
Sugarloaf, Pennsylvania
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2014

My husband and I stayed at Capt. Thomson's for 3 nights and we couldn't be happier with the resort. Everyone at the front desk were very helpful and pleasant. Our room was located on the 2nd floor by the pool area. Housekeeping did a terrific job and there were plenty of towels, soap, shampoo, etc. From our balcony we could... More 

Was this review helpful? Yes 5
Port Jefferson Station, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 21, 2014

We stayed at Captain Thomson's Resort the third week of September. Everything there was perfect. Our room was on the 2nd floor, main channel, which had a terrace directly over the St. Lawrence River. It was so peaceful and relaxing to sit there, watching both small pleasure boats and huge barges go by, and listening to the constant lapping sound... More 

Was this review helpful? Yes 4
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