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Captain Thomson's Resort

Certificate of Excellence
3.0 of 5
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45 James Street, Alexandria Bay, NY 13607
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Free Parking Town Center
Captain Thomson's Resort
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Ranked #3 of 15 Hotels in Alexandria Bay
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Sheila D Corning, New York
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Corning, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our stay at captain thomsons resort was perfect! the views from the rooms are fantastic ! have your morning coffee on the balcony and watch boats go by with the view of Bolt Castle is heaven . the rooms are very clean and all the staff is very pleasant.Chuck at the front desk is so pleasant and informative, told us... More 

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Atlanta,Ga.
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Tom and I were charged $200 plus tax for this absolutely horrible. place. We were there in mid July so this review is very current to the conditions in the hotel. . It is hard to convey how truly bad it is. Even the WiFi doesn't work. I try to be really fair in my reviews and most are very... More 

Was this review helpful? Yes 3
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

At Captain Thomson's we love our guests and we love serving people. I remember speaking to you and your husband and was not aware of any of this displeasure except for the "geese" issue which I had taken care of right away. I would have tried to make things right with you given the opportunity. We love to help people... More 

4 of 5 stars Reviewed 1 week ago

We booked here on a recent weekend getaway at the end of July. There were few places with open rooms and this had the best price. Calling to inquire on a room, I spoke with the Manager Chuck. He assured me that the location was perfect for whatever my family of three wanted to do and that the boat tour... More 

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Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Thanks ...............You made my day! Not because you mentioned my name, but because you had a great time. Come back soon. More 

Cleveland, Ohio
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

What a huge disappointment. For the price, I was expecting something far nicer. The room was very dated. The carpet was dark, filthy and visibly stained. There were dead bugs in the corner of the room and in the bathroom. The bathroom was impossibly small with peeling wall paper, moldy/mildewy caulk in the bathtub and someone else's beard trimmings on... More 

Was this review helpful? Yes 1
Kinnelon, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was provided a room which overlooked a closed down restaurant and was not pleasant view at all. The view could have been better from some of the other rooms . The room as such was ok but seemed to be old . Also when I checked in they did not provide the details of the free wifi and I... More 

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Chuck P, General Manager at Captain Thomson's Resort, responded to this review

I am sorry that we let you down on your stay with us. Your comfort and satisfaction are of the utmost importance to us. We do have tremendous views at our property and hope that you may come back in the future and enjoy what we do have to offer. Thank you. More 

Peterborough, Canada
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose Captain Thomson's Resort because it was centrally located in Alexandria Bay. The room was a bit dated, but it was very clean, the bed was very comfortable and the view was great. It's located in the marina, and it's at the end of the main street, so it was extremely easy to walk to the Reilly's Restaurant and... More 

Was this review helpful? Yes 1
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

We hope you do come and stay with us again soon! We are looking at updates and even better ways to serve our guests. Please look forward to new packages in the future. Thank you for giving us an opportunity to serve you. It is the greatest honor we know. More 

Valatie, New York
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the money the room was very disappointing. The view was great. The room was a handicap room. We weren't told that in advance. I did not ask to be moved because looking at the map of rooms it appeared all the queen with a castle view were handicap. Doubles don't work for us and when I made the reservation... More 

Was this review helpful? Yes 2
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Good Morning, Thank you for taking the time to write a review. We are sorry that you did not care for your room or room choices. We are looking at ways to correct your concerns. Rooms that are handicap accessible are for convenience to all guest to be able to travel in comfort and have the ability to live life... More 

San Juan, Puerto Rico
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a very busy weekend in A Bay, the convenience of this property to the center of town is wonderful. The views from this property are the best. Oceans ships going right past your window & the view of Boldt Castle are the best.

Was this review helpful? Yes
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

Location, Location, Location. Add that with great service and you have a recipe for a wonderful stay for families from all over the world. And a big thank you for sharing your great experience with the world about Captain Thomson's Resort. Come back and see us soon. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This was the first time I visited this area and I have to say I truly enjoyed my stay and I believe in great part because of my experience with an employee of Captian Thomson's Resort. It can be very difficult dealing with the public and pleasing everyone. There was a minor issue with my reservation. Diane called me while... More 

Was this review helpful? Yes
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

People is what life is all about here at Captain Thomson's Resort and I am please that you had a great experience!. We can't wait to have you come back again and enjoy what we love doing the most. Serving great people like you and Mike! Thank you. Chuck More 

forty fort,pa
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed on the 2nd floor of the buildings that face Boldt Castle. The view from our balcony was worth the extra money. It is very relaxing and enjoyable to see the activity on the water and the view of the castle. The room is nice size and for clean but we were able to smell the cleaning products that... More 

Was this review helpful? Yes
Chuck P, General Manager at Captain Thomson's Resort, responded to this review

When a level 4 contributor gives a great review like yours we absolutely LOVE IT because you LOVED IT! There is nothing better than the magnificent Saint Lawrence River with Boldt Castle and International shipping. Add a private balcony and a couple cold beverages.......Now that's living! More 

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