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Bonnie Castle Resort

31 Holland Street St, Alexandria Bay, NY 13607
Bonnie Castle Resort
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148 reviews from our community

Traveler rating
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    34
    14
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cortland, New York
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 3 days ago NEW

I graduated college and took a week off of work. For the 2 days I was here, it was excellent. The only negatives I found were the short person shower head, and sub par cable on an LEDtv. I mean, I check all over for something dirty or disgusting to no avail (without a forensic kit lol)

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Chesapeake, Virginia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

The hotel is sprawling, rooms clean and comfortable. Some rooms with a parking lot view, glad I changed mine. Age shows but new owners are working on upgrades. The river view is fabulous from the Dining Room, indoor pool and the sports bar. The 4 level deck was my favorite! AND don't miss the night view of the Boldt Castle!!... More 

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Binghamton, New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

Our room had a broken window which was taped shut. The light in the bathroom didn't always come on, the sink was crazed, there was no iron or ironing board in the room. There are no elevators and the dining room was on the second floor. No juice was served at either breakfast, and breakfast is only available on Saturday... More 

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Travelers are raving about these Alexandria Bay hotels

Binghamton, New York
Contributor
12 reviews 12 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Bonnie Castle has an awesome location on Alexandria Bay. The conference/dining/bar area has a picturesque panoramic view overlooking the St Lawrence Seaway & the passing boat traffic.Across the water is the beautifully restored Boldt Castle, very much worth a visit. The resort could use some freshening up. The rooms are a bit dated & the parking lot needs a fresh... More 

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Was this review helpful? Yes 1
Lansing, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

We stayed as it was the headquarters hotel for our Rotary District Conference. We expected the room to be somewhat more luxurious, although it was comfortable and adequate, Because of the layout, it seemed there was too much going up and down stairs,

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Whitney Poiint, NY
Contributor
20 reviews 20 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed 3 nights as part of a service club annual conference. The staff was very friendly, the food and service were good. Comfortable king bed, desk & ergonomic chair, table with 2 chairs, good-sized bathroom. The closet area was adequate for 1 person.

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herkimer
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Had a great time. Room was dated but bed was comfortable. Restaurant was great. Weather was also good. Check in was fast and the rate was also good. Check out was fast and seamless. Need to fix TV reception.

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Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Meeting areas were clean and appropriately set up. Resort shows some years usage but was well maintained. Some repairs to floors are needed but we had a wonderful time. I would have liked more conference area rooms because it was difficult to share spaces. The resort is beautifully arranged, rooms are large and the view is spectacular!

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Fort Drum, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I really enjoyed the hot tub and the location to local Alexandria Bay attractions. However, some of the lows is the fact that the room didn't have an iron and iron board, then those two items were broke. The decor and the green carpets were outdated but the customer service was great. And of course the views and food were... More 

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Utica, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Had to switch rooms two times because of hair on the beds and vanity. made a reservation for a room with a view of the water and got switched to a view of the parking lot. Offered us a jacuzzi upgrade but there was hair in the tub as well. People in the office were nice enough but didn't really... More 

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

We are very disappointed that we were not able to make your stay enjoyable. Please feel free to contact me so we can further discuss your stay. We aim for customer satisfaction and when we fail to meet those standards we try our best to make sure we are doing what we can. Thank You More 

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