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Bonnie Castle Resort

31 Holland Street St, Alexandria Bay, NY 13607
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Bonnie Castle Resort
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Ranked #7 of 15 Hotels in Alexandria Bay
A recent review
3 of 5 stars reviewed 5 days ago
teddy2640 Rock City Falls
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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    (48)
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Rock City Falls
3 of 5 stars Reviewed 5 days ago NEW

Staff is very nice & helpful. We told the staff when we got in the room the bathroom fan didn't work & they called maintenance & they never showed up the the three days we were there.The restaurant & Bar was nice. We had a drink but no dinner. You can't sit on the patio & have the lite menu... More 

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Franklinville, New York
4 of 5 stars Reviewed 5 days ago NEW

The location of this resort is at an absolutely beautiful spot. The restaurant associated with the restaurant was very nice. The pool was great. The service was very good. When I had reserved the room, I had requested a crib. When we checked into our room, the crib was already there. I only have 2 complaints. Whenever myself or anybody... More 

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Rutland, Vermont
5 of 5 stars Reviewed 5 days ago NEW

Beautiful resort. We traveled from Vermont to attend Katie and Chris's wedding. We enjoyed our time spent there with family. Our accommodations were excellant. The view from the property was absolutely breath taking. And this trip brought back many fond memories of my trips to 1000 Islands as a child with my parents. We also enjoyed the sunset cruise, and... More 

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Owego, New York
4 of 5 stars Reviewed 5 days ago NEW

Staff was great and very pleasant, booking on line was easy, and check in was fast. They have all the amenities you would ever need. Very pleased with the menu provided at all three locations on site. The view of the bay is amazing, and it is such an easy and short walk in to town. The rooms are very... More 

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North Syracuse, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent rooms with beautiful view. Loved sitting for dinner and enjoying the beautiful view.Very relaxing and lots of updates.Shopping is near by with lots to do.We went with friends who also had a fantastic time.

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for the great review, we appreciate it very much. Are hard work is starting to pay off, we have gone through many updates and are continuing improvements every day. We are striving for customer satisfaction and appreciate your acknowledgement of our efforts. Thank You More 

Allen, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

Nice room, great food in the restaurants. Staff was helpful to bring ice and coffee to room because check-in was a long walk from room selected on the water side. Short drive to boat tours while still not in middle of town, which afforded a more secluded feel but still convenient.

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle, we appreciate your business as well as your nice comments. We are glad you enjoyed yourself while staying in Alexandria Bay, it is one of the most amazing places in New York, a hidden gem.' More 

Binghamton
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our stay was excellent, food and all facilities worked well for us. Parking that close to town helped. We were there for a motorcycle event. We rode to Clayton for the boat museum and some sightseeing. We would stay again.

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

The 2015 Bike Rally was a good time, we are glad you enjoyed your stay with us during your trip. We appreciate your business as well as your nice comments and we hope to see you again soon. Thank You More 

Geneseo, New York
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 1 week ago

This is NOT a review of rooms. We were there for a wedding and reception. The wedding was great as were the hors dourves immediately following. The reception, dinner etc was excellent and the staff was great. All of the food was excellent and out of nearly 200 people, did not hear one complaint. Where this place lost for us... More 

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent review here on Trip Advisor. We are pleased to hear that you enjoyed your time at the wedding and that you enjoyed are food. We are under renovations and please know there was much to do three years ago when the new owners took over. We know that curb appeal is most important and it... More 

Brentwood, New Hampshire
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a motel not "resort". There was no renovation for a century, rooms are outdated, outdoor facilities are falling apart, unfriendly staff, wireless is a joke, poor quality people fighting above us all night-no sleep! Manor house restaurant-another joke, food was uneatable. Can you please review this place? It is not advertised correctly, it is a shame

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. I apologize that your stay wasn't as wonderful as it should have been. We strive for customer satisfaction and when we fail to meet that we do need to know about it. Your comments are of concern to me and I would love the opportunity to discuss this with you. Please... More 

Travelers are raving about these Alexandria Bay hotels

Saint Louis, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I recently stayed 1 night at Bonnie Castle. Basically this is an over-priced motel. Our room had several issues: Ceiling tiles in bathroom were horribly stained from a leak that must have been going on for years. Overall bathroom very dated and at least in need of fresh caulk. Coffee maker took 4 cycles to make 1... More 

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your comments here on Trip Advisor, your stay is important to us and we want to make sure all of are customers are satisfied. We are and have been under renovations and although we are not where we want to be yet, I am confident we will get there soon. Please call me so that we can... More 

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