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Bonnie Castle Resort

31 Holland Street, Alexandria Bay, NY 13607
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Bonnie Castle Resort
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Ranked #8 of 15 Hotels in Alexandria Bay
A recent review
4 of 5 stars reviewed yesterday
William M New Jersey
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Jersey
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

I stayed at Bonnie Castle the week of July 27, 2015. Having visited the area for many years, I was pretty excited for my first actual stay at Bonnie Castle. I thought the room was the perfect combination of old and new. Carpet and bedding were obviously brand new, but had some very dated lamps as well as a very... More 

Was this review helpful? Yes 3
New York City, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW

This is the worst accommodation I have ever endured. The room smelled, there were bugs in the bed, and the promised tennis courts did not exist!!! The restaurant was totally consistent in quality with the lodgings!!! In other words dreadful.

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Was this review helpful? Yes 1

Travelers are raving about these Alexandria Bay hotels

Buffalo, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife & I went here for 3 nights earlier this month. We arrived late & took the last available room. The staff was very friendly for our entire stay, everyone really seemed to enjoy working there. The rooms are dated but clean, the pools (2) & grounds are very clean and well kept. There is a marina and plenty... More 

Was this review helpful? Yes 3
Plattsburgh, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

Real happy with the room. Housekeeping girls we encountered were super nice. Common areas could be a little cleaner and certainly updated. No wonder the indoor pool is not shown on the website. What a joke. EXTREMELY small. And what's with the huge decorative bridge in the middle of it? Stair cases were painted over chipped off paint on the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Westchester County, New York
1 review
2 of 5 stars Reviewed 2 days ago NEW

Pix featured on line show glorious facade. We got placed in a tired annex, with 1950 bathroom, tired carpet, some discoration on ceiling. Bed was fine, but room and overall hotel feel was tired shabby and down at the heels. Certainly not worth what we paid.

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Was this review helpful? Yes 1
Albany, New York
1 review
2 of 5 stars Reviewed 2 days ago NEW

VERY Outdated, not the cleanest. I was told all rooms were renovated. NOT!! Light fixtures broken, furniture VERY dirty. Mattress was new. Nice staff in front office. Not worth the money paid. They did offer to change rooms but they were all pretty much the same. Food at THE POINTe was terrible. When a teenage boy doesn't even eat chicken... More 

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Baldwinsville, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

People friendly and accommodating to our every need - room immaculate- view breathtaking! Will definitely be back and refer others!! Room was reasonably priced - outdoor pool was fabulous! If your looking for somewhere to stay in Alex Bay this is it!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buffalo, United States
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We didn't know what to expect from different reviews we read but wanted to be near the water for our first visit to thousand island area. It is an older resort with some updates but being a resort with outdoor access I felt a little unsafe as both our indoor and outdoor doors only had a key lock on the... More 

Was this review helpful? Yes 1
Saranac Lake, New York
1 review
1 of 5 stars Reviewed 3 days ago NEW

Horribly outdated. Pepto-pink wallpaper and curtains, antiquated furniture and fixtures, knobs missing on jacuzzi, hot tub lukewarm. Room darkening curtain rotted and full of holes. Some rips were held together with scotch tape! For $180 a night? Seriously? Never again!

Was this review helpful? Yes 1
Buffalo, New York
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Bonnie Castle resort reminded me of resorts from years past- quaint and charming. This was our first trip to Alexandria Bay and I booked Bonnie Castle Resort after reading reviews and seeing pictures online. We were not disappointed. The staff was pleasant and accommodating. Check in was a breeze. We had actual keys for our doors! We stayed on the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you so much for the nice review. We appreciate your business as well as the positive comments. We are pleased that you enjoyed the charm of Bonnie Castle, we are a very unique property that is being brought back to life. Hope to see you again. More 

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