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All 15 Alexandria Bay hotels

Bonnie Castle Resort

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One Outer Holland Street, Alexandria Bay, NY 13607
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Bonnie Castle Resort
Ranked #11 of 15 hotels in Alexandria Bay
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91 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
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English first
Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed yesterday NEW

This place is a dump. The check-in location is charmless, the rooms are dated beyond belief and any moving part (door handle, window, plumbing) is loose and coming off in your hands. The hallways are scary with carpeting that looks filthy. It literally looks like it's falling apart. As for the room furniture--avert your eyes.

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The bed was so comfortable that I would have rather liked to take it home with me... the jacuzzi tub was lovely after the long drive and walking around all day. The room and bathroom were clean and well taken care of. The ladies at the desk were all wonderful and very friendly. We had a wonderful time.

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent review on Bonnie Castle. We are pleased that you noticed the upgrades that we have made to Bonnie Castle. One being the new plush beds and linens, we have been told many times from our guests how much they enjoyed their nights rest on our new beds. We hope that you will choose Bonnie Castle... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

Just came back went for the weekend. Highly recommend grounds were wonderful with perfect boldt castle view!! Food was amazing!!! Lamb and lobster to die for!!! Minor mishap in our room handled professionally and timely!! Rooms were dated but didn't spend much time in them beds supper comfortable and everything clean!! Live music and great friends and a wedding proposal... More

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Lady Lake, Florida, Usa
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Again one must stop in and see Bonnie. It surely is a pleasure to behold...not only is it a fine hotel but the food is delicious. The views are breathtaking and for a romantic getaway it is highly recommended. Be sure to take advantage of all amenities ....fun, exciting, and well worth the money...

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

We are so pleased to hear of your wonderful visit to Bonnie Castle. We also beleive that this property is the most romantic property in all the Thousand Islands. The views from our grounds are the best in the Islands, you just simply fall in love.. More

Newmarket, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This is more of a family resort. My husband and I were able to upgrade our room on the bottom floor. Great room with a wonderful bathroom including a giant Jacuzzi tub. We went to Boldt Castle which you can see across the bay. We had lunch at the Café restaurant which has a great view of the castle. The... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. We are pleased that you enjoyed your stay and were able to take advantage of our facilities restaurants. Thank you for the nice review, we look forward to seeing you again. More

Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just left Bonnie Castle and had a great time. Everything was as advertised. We used almost all of the amenities: indoor pool, jacuzzi, restaurant, sports bar and drinks at The Pointe (great view). We brought a boat and bicycles and the location to the town was awesome. People were lovely. Will definitely return .

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you so much for your recent stay at Bonnie Castle. We are truly delighted that you were able to enjoy everything our property has to offer. We look forward to seeing you again, and great Heading to your review.... THANK YOU More

Ottawa, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Bonnie Castle for the weekend. Arrived Friday evening, checked in easily, and the rooms were as described when I made the reservation on the phone. One had a nice view of the river, the other overlooked a boat dock. Staff were nice on the phone and at check in. Decor of the room (furniture, decorations, bathroom) was... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank You for your recent stay at Bonnie Castle. We are pleased to know that you enjoyed your stay and were able to enjoy some of the cuisine down at the Point. Please try the Manor house Restaurant again if back in the area, we have the best food and best view in all of the Thousand Islands. We are... More

webster, United States
Top Contributor
54 reviews 54 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fine dining with a river view. Could not find under restaurants so I am writing review under hotels. Staff on their game. Wonderful attentive service fron Logan. Haddock French was a hit. A special dinner with special friends. Our first time...we will make a visit an annual eveny

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for visiting The Manor House Restaurant. We appreciate your business and are glad you enjoyed your time with us. The restaurant has a breathtaking view of the River and of Boldt Castle like no other. We look forward to seeing you again. Thank You Christine More

1 review
2 of 5 stars Reviewed 4 weeks ago

So outdated it's retro. Room was clean but worn. Air conditioner was mounted above the room door. Every time we walked out water dripped onto us. Puddle in the door way. Went to breakfast in morning and after they walked us past the empty restaurant full of clean tables, we were seated at the only dirty table in the place.... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your feedback on Bonnie Castle. Your comments and concerns are important to us and we take them very seriously. I am sorry to hear of your experience in your room as well as the Dining Room. Please know that we will discuss your concerns with the proper department head and find a sollution. We do have renovated... More

United States - East Coast
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were pleasantly surprised. Our experience was comfortable and enjoyable. Having called the hotel a couple of weeks before our stay, I found the service to be outstanding right from the initial phone call. The room descriptions by the reservationist were completely accurate. The hotel was quite sold out by the time I booked our reservation a couple of weeks... More

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for choosing Bonnie Castle for your recent visit to Alexandria Bay. We appreciate your business and your feedback on the staff. We are striving for excellent customer service and I will be sure to share your experience with the staff you mentioned. Thank You Christine More

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Additional Information about Bonnie Castle Resort

Address: One Outer Holland Street, Alexandria Bay, NY 13607
Location: United States > New York > Alexandria Bay
Price Range (Based on Average Rates): $
Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands.A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina.Whether you’re looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible.Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what’s new as we update this property in a manner deserving of its rich history. ... more   less 
Number of rooms
128

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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