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Bonnie Castle Resort

31 Holland Street, Alexandria Bay, NY 13607
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1 room 1 guest
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Bonnie Castle Resort
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348 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mesquite
Level Contributor
9 reviews
4 of 5 stars Reviewed yesterday NEW

We recently stayed at the Bonnie Castle and found it very comfortable. It is an older establishment but very clean. The employees were very friendly and eager to help. We ate at the restaurant on the premise one night and it was wonderful. The Haddock Francaise is to die for. The view from the deck is beautiful. Enjoyed!

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Endicott, New York
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The room was to say the least, dated. The table in the room with two chairs wobbled to the point where nobody could sit at it to do much of anything at all. On our second day, the light in the bathroom over the tub blew out, leaving us with only one light. We were on our way out the... More 

Was this review helpful? Yes 1
Buffalo, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Very out dated, over priced. Not enough ice machines and no signs to locate have to walk and look for. When they say you are paying for a bolt castle view it's really through the pool and castle in back ground. Staff in main restaurant very slow and unfriendly

Review collected in partnership with this hotel

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Dear Unhappy, I apologize that your stay was not a happy one. Please call me so I can speak to you about your stay, we strive for customer satisfaction and would love the chance to get there. More 

Travelers are raving about these Alexandria Bay hotels

Quebec, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

The green carpet in the room allows me to believe that with humidity it can't be good to breath... Need to update all the rooms. Not worth 180 $ US Bed was comfortable and bed sheets where clean. Friendly staff I've tasted worst food and it's a shame since the view is spectacular. The wine selection is deceptive too.

Review collected in partnership with this hotel

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Ashville, New York
1 review
3 of 5 stars Reviewed 5 days ago NEW

Nice stay. Clean room but dated. The staff were very nice and helpful. Only downside was that the swimming pool closes at 9:00 pm.(10 pm is more typical and would have made the stay more enjoyable). Also a little over priced being that there was no breakfast included. Overall nice stay.

Review collected in partnership with this hotel

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Utica, New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

We used this hotel for our 2nd anniversary. They said they had a pet room with a jacuzzi and so we took it. They also implied we might be lucky to get a river view. We did not and the room wasn't work the money. The jacuzzi had scratches all over it and the stopper for the tub was filthy.... More 

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chelmsford, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The Bonnie Castle Resort in Alexandria Bay, New York gave us a reasonable stay for a reasonable price. We stayed one night, midweek, at this resort (that was our plan and our schedule). The facility and its accompanying restaurants were satisfactory. Nothing was wrong, everything worked it is just that nothing was exceptional. If anything was exceptional it is that... More 

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Baldwinsville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The title is certainly misleading. There was nothing "resort" about it. While the people at the front desk were very nice and helpful, the rooms left a lot to be desired. They were old and outdated, had a funny smell, needing touching up in some places and you could hear everything going on in the next room. There was no... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great view. Would have given five stars but they tried to charge me (the groom) for a cot to sleep in my parents room although I had one booked for my wife to be and I. Had to plead my way out of charge

Review collected in partnership with this hotel

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Windsor, Massachusetts
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Location, location, location. That's what the Bonnie Castle's all about. Room was a bit 80s but clean and comfortable. TV reception was fair and the in-room fridge kept things cold but the freezer dripped a little onto the shelves below. Nice jacuzzi but, again, a bit dated. The balcony had views to die for.

Was this review helpful? Yes 2
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