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All 15 Alexandria Bay hotels

Bonnie Castle Resort

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One Outer Holland Street, Alexandria Bay, NY 13607
Hotel amenities
Bonnie Castle Resort
Ranked #11 of 15 Hotels in Alexandria Bay
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94 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Peru, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Poor service, terrible food, the place is falling apart. Where are all of the renovations??? Stay away. A whole lot better is right next door! I have seen a terrible location deteriorate to horrendous over the span of 6 years. Bulldoze and start all over.

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Michael, Thank you for your recent stay at Bonnie Castle. We are disappointed in your comments, perhaps you would like to call me so we can further discuss your visit. We aim to make sure every customer is satisfied with their stay. Thank You More

Rochester, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been coming to Alex Bay for many years and have stayed at The Bonnie several times. The Summer Package for two nights is a great deal, especially when you choose a Riverside room, and includes tax and tips. The room was clean, comfortable and spacious with a wonderful view. We have stayed at both the other "resorts" but... More

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

THANK YOU so much for your recent stay at Bonnie Castle. We truly appreciate that you can see the beauty and ambiance that Bonnie Castle has to offer. We have the best location in all of the Thousand Islands and we aim to please. Love that you consider us the Best of the Three Big Guys.. Thank You Christine More

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went to Bonnie Castle's final brunch of the season with my partner and a friend. Unfortunately it seems as though their brunch is not yet quite ready for "prime time." Pretty basic and tired (waterlogged peel-and-eat shrimp, wilted garden mix salad from a bin at Price Chopper, only the most basic breakfast items such as graying scrambled eggs, overdone bacon,... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for visiting the Manor House Restaurant for our Brunch. I am sorry to hear of your disappointment with the food, we do put only the freshest foods out on the Brunch and we take pride in all of it. I will speak to the banquet manager to let him know of your experience and we will be looking... More

Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is a dump. The check-in location is charmless, the rooms are dated beyond belief and any moving part (door handle, window, plumbing) is loose and coming off in your hands. The hallways are scary with carpeting that looks filthy. It literally looks like it's falling apart. As for the room furniture--avert your eyes.

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for taking the time to post your concerns on Trip Advisor, Please know that the owners took over the facility two years ago and have accomplished so much already and we do know there is more to be done. I disagree that we are crumbling down, as a matter of fact we are building up and becoming a... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The bed was so comfortable that I would have rather liked to take it home with me... the jacuzzi tub was lovely after the long drive and walking around all day. The room and bathroom were clean and well taken care of. The ladies at the desk were all wonderful and very friendly. We had a wonderful time.

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent review on Bonnie Castle. We are pleased that you noticed the upgrades that we have made to Bonnie Castle. One being the new plush beds and linens, we have been told many times from our guests how much they enjoyed their nights rest on our new beds. We hope that you will choose Bonnie Castle... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Just came back went for the weekend. Highly recommend grounds were wonderful with perfect boldt castle view!! Food was amazing!!! Lamb and lobster to die for!!! Minor mishap in our room handled professionally and timely!! Rooms were dated but didn't spend much time in them beds supper comfortable and everything clean!! Live music and great friends and a wedding proposal... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your nice comments on Bonnie Castle, we are pleased to hear you enjoyed your stay. It is nice to hear the positive, we appreciate it very much. Hope to see you again. Thank you' Christine More

Lady Lake, Florida, Usa
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Again one must stop in and see Bonnie. It surely is a pleasure to behold...not only is it a fine hotel but the food is delicious. The views are breathtaking and for a romantic getaway it is highly recommended. Be sure to take advantage of all amenities ....fun, exciting, and well worth the money...

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

We are so pleased to hear of your wonderful visit to Bonnie Castle. We also beleive that this property is the most romantic property in all the Thousand Islands. The views from our grounds are the best in the Islands, you just simply fall in love.. More

Newmarket, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is more of a family resort. My husband and I were able to upgrade our room on the bottom floor. Great room with a wonderful bathroom including a giant Jacuzzi tub. We went to Boldt Castle which you can see across the bay. We had lunch at the Café restaurant which has a great view of the castle. The... More

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. We are pleased that you enjoyed your stay and were able to take advantage of our facilities restaurants. Thank you for the nice review, we look forward to seeing you again. More

Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just left Bonnie Castle and had a great time. Everything was as advertised. We used almost all of the amenities: indoor pool, jacuzzi, restaurant, sports bar and drinks at The Pointe (great view). We brought a boat and bicycles and the location to the town was awesome. People were lovely. Will definitely return .

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you so much for your recent stay at Bonnie Castle. We are truly delighted that you were able to enjoy everything our property has to offer. We look forward to seeing you again, and great Heading to your review.... THANK YOU More

Ottawa, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 6, 2014

Stayed at the Bonnie Castle for the weekend. Arrived Friday evening, checked in easily, and the rooms were as described when I made the reservation on the phone. One had a nice view of the river, the other overlooked a boat dock. Staff were nice on the phone and at check in. Decor of the room (furniture, decorations, bathroom) was... More

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank You for your recent stay at Bonnie Castle. We are pleased to know that you enjoyed your stay and were able to enjoy some of the cuisine down at the Point. Please try the Manor house Restaurant again if back in the area, we have the best food and best view in all of the Thousand Islands. We are... More

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Additional Information about Bonnie Castle Resort

Address: One Outer Holland Street, Alexandria Bay, NY 13607
Location: United States > New York > Alexandria Bay
Price Range (Based on Average Rates): $
Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay

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