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All 16 Alexandria Bay hotels

Bonnie Castle Resort

One Outer Holland Street, Alexandria Bay, NY 13607
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Bonnie Castle Resort
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Ranked #8 of 16 hotels in Alexandria Bay
A recent review
5 of 5 stars Reviewed March 18, 2014
Will-Sandy Iroquois, Canada
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66 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Iroquois, Canada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 18, 2014

We stayed in a Jacuzzi room #109 March 14th and 15th during their March sale of any room for $70 a night, the bed was a king size and comfortable, we used the Jacuzzi each night of our stay it was so nice with the miserable weather outside, it is very good value for the money, the view of the... More

Was this review helpful? Yes
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle, we are truly delighted that you enjoyed your stay and took advantage of our March Savings. We look forward to seeing you again in the Summer when you can enjoy our waterfront property overlooking Boldt Castle. Thank you again for your nice comments. See you soon. More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 17, 2014

We spent Valentine's Day weekend at Bonnie Castle for a weekend hockey tournament and could not have been more disgusted. It began when we checked in around 3pm and found the room we booked to wreak of smoke. It smelled like someone had been chain smoking in there for months, which turned out to have been the case. We let... More

Was this review helpful? Yes 5
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent review on Bonnie Castle. We apologize that are efforts and conversations were not sufficient for you. There is no excuse for the Honey Bees that were found in your room. it could of been handled better and I apologize again that it was not. We are striving everyday to make Bonnie Castle a better place... More

Remsen, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 9, 2014

My wife and I stayed overnight and I had booked the "all-inclusive" package. I guess it's just as easy to give a pro vs con review as it is to write a story. So here goes. Pros: Excellent food. Everything we had was top notch, truly a wonderful taste experience. Service was good. Both timely and professional Excellent view from... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for choosing Bonnie Castle for your weekend get-away and our All-Inclusive Package. We are pleased to know that you enjoyed yourselves and will be back. Please know that we are working on updating rooms everyday, so far this Winter we have a stripped, painted and re-carpeted a number of rooms and we are still scheduling more. We look... More

Waymart, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 6, 2014

My fiancé and I stayed there for our anniversary and were not impressed at all for the price! His parents dock their boat at their marina so we were figuring good service. First we showed up and didn't receive the waterview room we had paid for and were promised, instead we got a view of the parking lot. We also... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for trying Bonnie Castle, I am disappointed that we did not meet your expectations and are service wasn`t up to the standards that we are striving for. We are a work in progress and although we have accomplished much, we know we still have more to do. Please know that I have contacted those department heads and they... More

new york
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 13, 2014

We stayed two WEEKEND nights and maintenance chose this particular weekend to drain the one and only ice machine in our building. Why the staff would pick a weekend day rather than a mid-week day when there would be few, if any, guests is very puzzling. Accommodations, in general, were adequate.

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle, we apologize that we did not meet all of your needs during your stay. We are under some pretty exciting renovations and we are trying to accomodate all of our guests to the best of our ability. Please excuse the weekend ice machine and know that we are working for improvements.... More

Kingston, Canada
2 reviews
5 of 5 stars Reviewed January 12, 2014

I and my family attended the New Years Eve celebrations at the Bonnie Castle. The rooms were amazing, the food was outstanding and the whole experience was better than we could have imagined. The service was great and the check-in was fast and pleasant. The package we were on included a wonderful breakfast the next day. We were unsure what... More

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Happy New Year to you and your family and thank you for your recent stay at Bonnie Castle. We are pleased to hear that you enjoyed yourselves at our New Years Celebration. We are striving everyday to be better and better and when we see that our efforts are working it is good to know. We look forward to more... More

Spencerport, New York
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 19, 2013

One of the best views of Boldt Castle on the River. We needed to come up to the Bay for the weekend and happened upon their every room is $70 special for the month of November. We were lucky enough to be given a riverview room. The furniture is dated, so what, it was clean! Also, our mattress and the... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

We are so glad that you were able to take advantage of our Discounted Rooms for November. Thank you for noticing that we are improving the Resort and we will continue to take steps to being better. The Riverside Sports Pub has a great atmosphere and great food as well. Thank you for sharing your thoughts. More

Rochester, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 6, 2013

I arrived to video a wedding, which went well and my wife and I at first were not impressed at the front desk. But the room was very nice. However, after we got back to our room in the morning after taking a shower I stepped on the marble part of the floor before the carpet and slipped on the... More

Was this review helpful? Yes 3
Christine P, General Manager at Bonnie Castle Resort, responded to this review

First I must apologize for the confusion. This concern is severe, and I must assure you that the Owners did not know that you were informed that they would call you. They go above and beyond caring here for the guests and employees. I will be looking into this to see where we went wrong. Please know that customer service... More

Geneva, New York
1 review
4 of 5 stars Reviewed October 23, 2013

When we decided to take a few days in Alexandria Bay in August of 2013, I looked up Bonnie Castle and read some favorable reviews and a few not so favorable. I was a little concerned, but the recommendation from a friend who had recently stayed at the resort, convinced us to give it a try. We were not disappointed.... More

Was this review helpful? Yes
Christine P, General Manager at Bonnie Castle Resort, responded to this review

We are so pleased to hear of your nice stay, and glad that you enjoyed your vacation. Our Facility has the best views of Boldt Castle in all of the Thousand Islands and our property is very unique. We are proud of the owners accomplishments so far, and we still have alot to come: Thank You Again More

Maryland Heights, Missouri
Top Contributor
67 reviews 67 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 17, 2013

Super relaxing. I even had a room "in the back" (next to the marina) Super clean and comfortable. The restaurant is GREAT! Pricy maybe but the best view of the castle other than in the castle itself. Service and manners were down home and elegant. Then at night the bar is latterly built into the cliff. Very cool. and again... More

Was this review helpful? Yes
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Just wanted to say a Big Thank You for the nice review on Trip Advisor. We are striving to be better every day and we are pleased that you enjoyed your stay and will be back. The Manor House Restaurant is a wonderful place to enjoy the views of the River. I will be sure to let the staff know... More

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Additional Information about Bonnie Castle Resort

Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Hotel
Bonnie Castle Alexandria Bay
Address: One Outer Holland Street, Alexandria Bay, NY 13607
Location: United States > New York > Alexandria Bay
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 hotels in Alexandria Bay
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands.A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina.Whether you’re looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible.Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what’s new as we update this property in a manner deserving of its rich history. ... more   less 
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