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Bonnie Castle Resort

31 Holland Street St, Alexandria Bay, NY 13607
Bonnie Castle Resort
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118 reviews from our community

Traveler rating
    29
    31
    30
    11
    17
See reviews for
26
62
1
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Stockton, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Bonnie Castle was the site for our daughter's March 2015 wedding. The staff was excellent and made the wedding day perfect! Angie did a great job taking care of the wedding plans so we were all able to enjoy the wedding. The food was great and the Anchorage room is very pretty with an unbelievable view of Boldt Castle. The... More 

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Syracuse, New York
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The rooms are always prepared and spotless. The staff is friendly and knowledgable. If there's ever a need for assistance, there is many helpful and willing staff. My husband and I stay at Bonnie Castle Resort about once a month and we've never had a bad experience in all our years of staying there. The restaurant serves amazing meals and... More 

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for continual patronage to Bonnie Castle, we appreciate your loyalty. It is nice to see customers that keep coming back to Bonnie Castle to enjoy themselves. We are looking forward to a great summer with some great Entertainment, hope to see you again soon. More 

1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

We needed to stay the night in northern MY and there are not a lot of options. Bonnie Castle is known as as summer destination so we were attracted to their March special. Our room was super clean and the view was outstanding...the ice filled St. Lawrence River was a sight to behold. The sports bar was surprisedly busy and... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Clean, courteous, 1st class amenities, reasonable rates, tremendous property siting in world class location on the main channel of the St Lawrence Seaway in the midst of the 1,000 Islands on the U.S./Canadian border

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle, especially love your comments. We look forward to seeing you again. Thank You More 

Camden, New York
2 reviews
3 of 5 stars Reviewed 1 week ago

I wasn't impressed when the hot water went cold while inn the hot tub, and inn the morning we had no hot water. I loved theset up of the room and the king size bed was awesome. We could hear the people inn the room behind us like they were actually inn our room. was a little noisy. We went... More 

Review collected in partnership with this hotel

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. We appreciate your business as well as your feedback. I apologize that we had some issues with Hot water over the weekend, I thought this was corrected, I will look into this further to see. The bar staff on Saturday night I know were very busy and were working hard to... More 

Top Contributor
50 reviews 50 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Very nice. We had a jacuzzi room. It was very clean but definitely needs updating. The big plus was the new mattress! Soooo comfortable! We checked out the pool. Small but well kept. Nice atmosphere. The poolside rooms seemed like a cool place to stay. Also, had a beautiful view of Boldt Castle. The restaurant was another time warp, however,... More 

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. I apologize that the room wasnt up to standards of cleanliness that we strive for, this has been corrected and we will be striving to do better. We appreciate your business and your feedback. Thank You More 

Rochester, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

I am a frequent business traveler to the Thousand Island region. I had to make an unexpected visit on February 8th and 9th, and chose Bonnie Castle, to see what the latest changes have been. The property may be a bit older than others in the town, but to me that is more preferred, since it brings out the history... More 

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Updated Old World Charm is what we offer here at Bonnie Castle, thank you for noticing. We appreciate your business as well as you comments. Hope to see you again soon. More 

Fulton, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

We stayed at Bonnie Castle Resort for the first time on Valentines day and it was such a lovely experience! The rooms were very clean and well put together. The service at the front desk was pleasant and very efficient. The restaurant was beautiful and the food was amazing. I cannot say enough about the service, it was simply the... More 

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for such a lovely review, we appreciate your positive feedback on our Resort as well as our service. We are striving for excellent customer service and its nice to hear that we are doing a good job. Thank You More 

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 16, 2015

Well just home from a GREAT weekend at Bonnie Castle Resort. Stayed Saturday Feb 14th - Monday Feb 16th. The rooms are all newly painted and super clean. For an old resort the sounds you hear from hallway and rooms next door are very limited to almost none. The staff from the front desk, maids and bar staff are all... More 

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your stay at Bonnie Castle, we are so delighted that you enjoyed your stay. All to often you only hear the negative, we appreciate your positive feedback. Wings are a speciality that we created this winter with over 20 different sauces, I am sure there is one to please everyone. We hope to see you again soon. More 

Canandaigua, New York
1 review
1 of 5 stars Reviewed January 31, 2015

When calling this "Resort" they do not tell you you sleep in one building and walk across a parking lot to "eat" "drink" or "use the pool". Really !! At one above I do not want to experience this. Front desk insisted it was the customer who should ask questions when making a reservation "Really" So look at your room... More 

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Christine P, General Manager at Bonnie Castle Resort, responded to this review

We apologize that we were not able to fulfill your request for accomodations at Bonnie Castle. We do have two seperate buildings in which we have rooms, the Manor building is where the indoor pool is located and these rooms are the most popular this time of year and fill quickly. We are glad you chose to come to Alexandria... More 

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