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All 15 Alexandria Bay hotels

Bonnie Castle Resort

One Outer Holland Street, Alexandria Bay, NY 13607
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  • Reviews (82)
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Bonnie Castle Resort
Ranked #11 of 15 hotels in Alexandria Bay
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82 people have reviewed this hotel

Traveler rating
    13
    23
    24
    9
    13
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19
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
United States - East Coast
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were pleasantly surprised. Our experience was comfortable and enjoyable. Having called the hotel a couple of weeks before our stay, I found the service to be outstanding right from the initial phone call. The room descriptions by the reservationist were completely accurate. The hotel was quite sold out by the time I booked our reservation a couple of weeks... More

Was this review helpful? Yes 2
Palmyra, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very old and stale smelling. Seems dirty. We were married here 22 years ago, and expected at least a little updating in that time, but nothing has been remodeled since then. Yuk! Very disappointed. Booked another room for my nieces wedding, but decided to change hotels due to dirt and because we only needed 1 night not 2 (which the... More

Was this review helpful? Yes 4
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your feedback on Bonnie Castle, please know that I am available 7 days a week to speak with a dissatisfied customer that has complaints. I am sorry that we did not meet your expectations. We are in the process of renovating Bonnie Castle and although we are not where we want to be yet, we have come... More

Scranton, Pennsylvania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I were there for the 4th of July holiday. Our room was a bit outdated but clean. The beds were hard, but we prefer softer bedding. We dined at the main restaurant each of the 3 nights we were there. The food and service were great. We had lunch one of the days at the Pointe Bar... More

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle, we appreciate your business. We also can appreciate that you can see we are moving forward and striving to make Bonnie Castle a Better Place. Nice to hear that you will reccomend us to your friends and that we will see you again. Thank You again Christine More

San Diego
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was an okay place. Our room was okay but they really do need to renovate the place. The rooms look old and tired. There was a small fridge and coffee maker in the room. Wi-fi was really bad there. We ate at the restaurant there, Sunday brunch. The place was beautifully decorated, clean and a nice view. However the... More

Was this review helpful? Yes 2
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for trying Bonnie Castle, we appreciate your feedback. I am sorry we did not meet your expectations, we are in the process of renovating the property and we still have more to do. Please try us again and I can assure you wont be dissapointed. As for the Sunday Brunch I have notified our Chef to make sure... More

Buffalo
Top Contributor
76 reviews 76 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This appears to be an older property that was refreshed. The location is great in Alex Bay, directly across from the Boldt Castle. Stayed in a standard room with King Bed. The room was very cramped but up to date. I should have looked at the Jacuzzi room as well. The price was correct I thought for the location and... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for posting your positive experience with us at Bonnie Castle, we appreciate the feedback and look forward to having you again. More

Philadelphia, Pennsylvania
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After reading a lot of the reviews, I decided to give this place a chance. I was very taken back by this "resort." I had read review after review of how this place was renovated and completely redone. Maybe my definition of renovation is different than that of Upstate New York. The entire place screams creepy 70s motel. I had... More

Was this review helpful? Yes 4
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. I am sorry to hear of your dissapointment with our facility. We are working every day at making Bonnie Castle a better place to stay, please feel free to contact me so that we can talk. More

Iroquois, Canada
Top Contributor
51 reviews 51 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrival We left home at 1:15 pm to get to Alexandria Bay for a 3 pm check in time, but the main reason was that being July 4th we knew it was going to be crazy and A. Bay didn’t disappoint us. Traffic was great and customs was quick, no line up at the border Our Room Check in was... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for the amazing review. We have a dedicated staff and ownership that has tremendous passion for Bonnie Castle and we are striving to making this a better place every day. We look forward to having you again at Bonnie Castle. More

syracuse, new york
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from another great stay at Bonnie Castle - the new owners keep improving everything from rooms, to restaurants - food, cleanliness and more - staff very friendly and helpful Will return again

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for noticing our improvements, we are still a work in progress but have come so far already. Look forward to seeing you again. Thank you More

Whitestone, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent a few nights there and we were very happy with the choice. The room was nice size, neat, clean and the beds were super comfortable. Staff was curtious and helpfull. My overall trip was time well spent. Making my plans for next year.

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle, so glad to hear that you are making plans for next year. We are striving to make Bonnie Castle a Destination Place again. More

Upstate NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Bonnie Castle Resort for just a quick weekend getaway. We are a family of four. Two teenage children. Overall the hotel is nice. They are remodeling the hotel, but from what we saw, they had most things done. The staff is super friendly & very helpful. The front desk clerk that greeted us Friday night was very... More

Was this review helpful? Yes 1
Christine P, General Manager at Bonnie Castle Resort, responded to this review

Thank you for your recent stay at Bonnie Castle. We are delighted that you enjoyed your time with us here at the Resort. I must apologize that "The Pointe" ran out of some items that you were attempting to order. I have shared your comments with our Chef so that he can make sure this does not happen again. Please... More

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Additional Information about Bonnie Castle Resort

Address: One Outer Holland Street, Alexandria Bay, NY 13607
Location: United States > New York > Alexandria Bay
Price Range (Based on Average Rates): $
Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands.A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina.Whether you’re looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible.Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what’s new as we update this property in a manner deserving of its rich history. ... more   less 
Number of rooms
128

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