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Banyan Tree Phuket

5.0 of 5 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
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Banyan Tree Phuket
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Banyan Tree Phuket
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961 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Prague, Czech Republic
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my partner stayed at Banyan Tree on Phuket Island in Thailand for a week with many expectations. The hotel itself and surroundings werre amazing from the very beginning, a warm welcome with all nice floral smell was a great start of our holiday. We booked one bed-room villa with private pool, unfortunately asked to move the 2nd day... More

Was this review helpful? Yes 5
Taguig City, Philippines
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We checked into a Pool Villa at first and was completely overwhelmed at the thought of having a private pool all to ourselves. The villa interiors were tasteful. Loved everything, except that for some reason, the power was cut off. We complained, but in true Banyan Tree fashion, the staff apologized and upgraded us to a Spa Pool Villa! Couldn't... More

Was this review helpful? Yes 3
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Lizanne886, I trust you have had a safe and comfortable flight back to The Philippines. We are very thankful to you for kindly having taken your valuable time in posting your review here on Tripadvisor. We are delighted to learn that you enjoyed your Pool Villa first and doubled up the enjoyment in a Spa Pool Villa after being... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

The service has been always great, I have been here many times and I found it always the same of level of expectation. Made me feel always like at home. The food is really good , a bit over priced Certainly we would be continue coming here for sure

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Antony T; We would like to highly appreciate your loyalty to Banyan Tree Phuket throughout the years. It's wonderful to read that you had such a great and relaxing vacation in July, always up to the high expectations that you will only find at home. A dining experience at any of our restaurants never fails to create great impressions... More

Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the Spa Pool Villa, a very private and secluded set of villas, for our anniversary holiday. The service was top notch. The villa came with a complimentary full massage and daily delights where therapists provided a short half hour massage. The sun was blazing for our 3-day stay and the outdoor pool was warm. Morning complimentary breakfast... More

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear alextaylp, Thank you for taking the time to review your stay at Banyan Tree Spa Sanctuary. It's wonderful to hear that you had a Secure, Tranquil and Private holiday while celebrating such a special event in your life. As you noted, our associates provided polite, helpful and personalized attention, and will go above and beyond to cater to each... More

Hong Kong, China
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were thrilled and delighted to be upgraded from a sanctuary villa to a double room villa upon arrival. The driver was literally 3 mins late to collect us at the airport and we found a personal apology letter and gift from the hotel in our villa the next day. They take customer service seriously here, and all the staff... More

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear MIMcDermott; I would personally like to thank you for taking the time to write your feedback in TripAdvisor about your recent visit to Banyan Tree Phuket. Your overall valued comments and room tip suggestions for improvements are important for us to measure our performance and ensure that all our guests leave having experienced true Banyan Tree Moments. I was... More

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went to Sunday brunch it was good they had high quality ingredients. The staff need a lot of work, not all the staff but most. All the Laguna hotels have the same problem the staff get a service charge and they all expect it and think they don't have to work for that +++ that is added on your bills.... More

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Barry J; Thank you for taking the time to review our well-known Sunday Brunch. We genuinely appreciate your honesty and we have taken steps to ensure a better experience in the future. As you well noted, the food was very good and for that reason is one of our hallmarks, and your observations on the Chefs’ behavior and grooming... More

Seoul
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Banyan tree phuket, Amazing quality of food, warm care of customer and villa also Beautiful!!fantastic!!!amazing!! available rent bicycle for free!! Buggy car for free!! I want to go again!! It was the best holiday in my life

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Ho Hyun C; Thank you for kindly having taken the time to share your encouraging impression of your recent stay at Banyan Tree Phuket here on Tripadvisor. Needless to say that we were thrilled to learn that you had an amazing time in the Sanctuary for the Senses and that the team here was able to contribute to an... More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When you travel to Banyan Tree Phuket there are many things that will take your breath away. The history, the culture, amazing resort and food but there are few things that will forever remain with you and make you want to return. The people working at the Banyan Tree certainly make the place. This was our 14th stay at this... More

Was this review helpful? Yes 9
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Ell307; Thank you for your tremendous loyalty to Banyan Tree Phuket throughout the years. It's wonderful that you and your husband have made so many beautiful memories at our resort and that you continue to keep up the romantic tradition. Your kind words and detailed description of your recent stay really make us feel extremely proud of what we... More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a beautiful resort and after an initial problem with our first double pool villa we were upgraded to a fantastic villa with its own dining room. The staff are amazing and the grounds are beautiful. Try not to look too closely at the rubbish floating on the lakes and if you do have canapés delivered to your villa... More

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear hannah07041999; Thank you very much for sharing your review from your stay in June at Banyan Tree Phuket on TripAdvisor. It is absolute pleasure to read that we were able to successfully solve the incident at the beginning of your stay and that you had a wonderful time throughout your stay, thanks to our fantastic facilities and services delivered... More

Mumbai
Top Contributor
56 reviews 56 reviews
45 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Right from the welcome flowers and drink, to the villa and the entire hotel property, The Banyan Tree deserves a standing ovation! Although far from the hustle bustle of Patong and Phuket town, this sprawling hotel is well located in the upscale Laguna district in Phuket. Its a comfortable 25 mins drive from the airport and another 25 mins into... More

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear nms01; We sincerely appreciate your wonderful review following your recent stay at Banyan Tree Phuket; on behalf of all of us, thank you very much and our congratulations for your husband’s 40th birthday! Reading through the detailed description of your stay, inspires us more to provide our guests an everlasting memory of our Sanctuary for the Senses. Your detailed... More

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Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 123
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Hampton Inn Cherngtalay
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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