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Banyan Tree Phuket

Certificate of Excellence
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33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
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Banyan Tree Phuket
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Banyan Tree Phuket
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1,085 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
  • All months
    (1085)
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    (239)
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  • Sep-Nov only
    (263)
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Cheltenham, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

family holiday double pool villa with butler, fantastic service cleanliness relaxing scenery staff facilities fun - must do massages the bigger the better. 3rd time here. take boat out around islands just your family if you can afford it. Thailand at its best.

Was this review helpful? Yes
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Just came back from a stay in Banyan. Overall it's a very nice hotel and the pool villas are amazing ! Staff is very friendly and willing to help any time day or night. I would especialy like to thank Sarah, who was extremly sweet and helpful in recommending things to see in Phuket, places to eat good food and... More 

Was this review helpful? Yes 1
Merida, Mexico
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is undoubtedly one of the most amazing places in the world . You will be treated like an honoured guest, not a customer. We loved every minute of it, ultra luxurious, and the best service we have seen anywhere. Our villa had a private pool, just outside our bedroom, throug a a pair of very tall carved doors, with... More 

Was this review helpful? Yes 1
Cambridge, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't rate this hotel highly enough. Our family of 5 stayed in a deluxe 2 bedroom villa over Christmas. Such a beautiful property with a lovely pool and jacuzzi and the most amazing bathrooms and indoor, and outdoors, showers. Good choice of restaurants and a range of other places to eat outside the hotel. The staff are all very... More 

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear sallyausterberry, We thank you for taking your time to share your recent experience on TripAdvisor. We aim to provide a memorable holiday, I am glad you and your family chose to spend the festive season with us. Thanks also for taking the time to recognize our associates who enjoy going beyond expectations. Although we strive for perfection, it is... More 

Abu Dhabi
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This is not the first time we stay at a banyan tree and will not be the last. This hotel chain is spectacular. Everything form the rooms to the amazing customer service. This property is great. We got upgraded and got the room with the private pool. It's quite nice and highly recommended. The location is good and spa is... More 

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear issaaa, On behalf of the entire team we are grateful for your kind words and particularly the highlight in consistency of the Banyan Tree experience, globally. We position ourselves as a Sanctuary for the Senses, to create this, we sort exotic beauty of nature for locations, extend sense of the place through design and culinary, offer you gracious kindness... More 

Dhaka City, Bangladesh
Top Contributor
66 reviews 66 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

I love beach resorts, and I have been to many with my family. A couple of them seemed to top the list in luxury until we visited this the Banyan tree. From check-in to checkout, total luxury and extreme pampering. Our stay started with the General Manager coming over to the lobby to greet us and make us feel welcome... More 

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear MuneerH, Thank you for the amazing review, It is always a pleasure to personally welcome my many returning and long staying guests and seeing them off. Thanks for such a descriptive review to share with all the readers your take on what made your stay a memorable one. These are the holidays that you and your kids will remember... More 

Trevsio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

amazing atmosphere, extreme kindness and efficiency from all staff, a sense of peace, very peaceful location and general atmosphere regardless the not small dimensions of the resort. I would recommend at least once in life a vacation in this place!

Review collected in partnership with BanyanTree.com

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Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear enzoTrevsio, Warm Greetings from Banyan Tree Phuket! Thank you for being our guest and sharing here with others your remarkable time at the “Sanctuary for the Senses” resort. As you can imagine, I couldn’t agree more. We truly appreciate your “Once in a Lifetime vacation”; we hope to wow and extend a very warm welcome to those first-timers, while... More 

Hamburg, Germany
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The attentive staff (everbody is speaking perfectly english, so all wishes and remarks are fully understood), the tasteful and calming surrounding, the beautiful villa with pool made us feel home from the first moment. Everything is arranged with lots of love to details: the furniture, the bath foam and oil for the outdoor bath, the own post box, free bikes... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Marco O, Please accept my sincere thanks for your time taken to post this review. I am delighted to hear about the strength in communication skills of our associates which is something we work very hard on. All of us highly appreciate your lovely comments emphasizing the noteworthy attention to details in all aspects that made us your "home... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A luxurious place. We had a couple of issues with lights not working but the staff always bent over backwards to respond to us. All the staff were just charming and nothing was too much trouble. The setting is beautiful. We loved the swimming pool which is large and has interesting little nooks and crannies. We tried 4 different restaurants... More 

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear KathyM8, Thank you for sparing some time to review the recent vacation with us, the entire team is happy to hear about your perfect stay. I am glad to note the prompt and diligent manner of our staff. So happy you did make full use of what this fantastic resort has to offer, different tastes of the 4 flavorful... More 

Hong Kong
Contributor
20 reviews 20 reviews
16 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Been here a few times in the last years. Grounds and staff are still very good. Restaurants and spa solid. But crucially the rooms are in urgent need of renovations. Fittings broken, paint peeling, generally in poor condition and in some areas unacceptably so. We were already in the newer "Deluxe Family Pool Villas" , hate to think what the... More 

Was this review helpful? Yes 5
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear NGG-22, The Banyan Tree Phuket family is glad you have returned to stay with us for many times and thankful for the valuable feedback. I appreciate your feedback and just wish to inform you that the resort practices a “Villa Maintenance Program” wherein all the villas are closed down for a period of 2 – 3 weeks for maintaining... More 

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