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Banyan Tree Phuket

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33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
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Banyan Tree Phuket
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Banyan Tree Phuket
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1,120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed today NEW

We asked Kuoni to find us a wonderful place to go on honeymoon. We were not disappointed. This is one of the most beautifully kept hotels and every member of staff from the General manager, to the restaurants staff, through to housekeeping, gardeners, and security were all so friendly, and genuinely happy and could not do enough to help. We... More 

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Hong Kong, China
Top Contributor
52 reviews 52 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the resort during a long weekend in March and thoroughly enjoyed ourselves. The place is located in a nice quiet are of the Phuket and the resort is pretty much self sufficient. The food was wonderful and the service was fantastic. The resorts with the individual pools are very nice and would recommend those... More 

Was this review helpful? Yes 1
Hampshire, uk
Contributor
16 reviews 16 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

What a delightful place. Really pleased with the accommodation. Excellent service all round. A good choice of restaurants which were plentiful yet a little pricey. However, if chosen, accompanying bottles of wine were several times the price of shop bought. Great if you enjoy golf, but little or no entertainment. Various excursions available and a great place for chilling by... More 

Was this review helpful? Yes 2
Daejeon, South Korea
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

All the staff were so kind and helpful. I could feel their true hospitality. Would like to return anytime. Everyone truly cared for us. My wife was very sick at the time and thanks to all the kindness from the staff of Banyan Tree Phuket, she recovered well. We were very surprised and happy to receive a bouquet with a... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We can't speak highly enough about the holiday we had at the Banyan Tree, Phuket! The hospitality, high calibre of staff, the amazing facilities and the tranquil beauty of this resort makes it a definite winner amongst many places we've stayed in. We highly recommend it as the best place for rejuvenation and relaxation. We arrived at Phuket Airport exhausted... More 

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Philippe C, It is so pleasing to realize that our warmth of hospitality and the beauty of the resort have won your heart, and made us your best choice. Khun Ice felt very special as we shared your review in our daily morning meeting. We are fortunate to have associates who are kind and hospitable but, also trustworthy. I... More 

Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

An amazing hotel with fantastic staff that cannot do enough for you! The rooms are luxurious, we were lucky enough to have our own pool as well which completed it for us. The food is equisite and the grounds are stunning!

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Laurz8, Thanks for your kind compliment and comments which means a lot to us and helpful to TripAdvisor readers. I am happy to see you have experienced our quality dining. We are fortunate to have such amazing nature and it is so delightful to be able to share it with our visitors be it our regulars or newcomers. We... More 

Singapore, Singapore
Top Contributor
76 reviews 76 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed here several times in the past and I have to say this stay was the least impressive. My first issue is that the Banyan Tree group has no loyalty program so they never know if repeat customers are coming. This time, just the two of us, we booked a 1 bedroom jacuzzi villa - which has seen... More 

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear SingaporePhill, Thanks for your continued patronage and for your time to provide us with detailed feedback. Like most modern hotels, our operating system keeps track of our returning guests, long staying guests etc.. While we may not have a Loyalty program, due to our diverse location and relatively small inventory at certain locations. However, this should not detract us... More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently spent three night at the Banyan Tree in a two bedroom deluxe pool villa and it was one of the best resorts we have stayed at in Thailand. Beyond the great room we had and the beautiful facilities, the staff were some of the best most accommodating in the hospitality industry. Within 12 hours of our arrival almost... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear billp9365, Greetings from Banyan Tree Phuket! Your endorsement brought us all a great pleasure, in particular, Khun JJ is one of our real gems and she is pleased to find her sincere service made your stay even better. Our team pay special attention to create a celebrated Breakfast, your comment came in place to encourage us to keep promoting... More 

Muscat, Oman
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We were taken care of by Sarah in reception and were given a lovely cold lemongrass tea and cold towel. Sarah took us herself to our villa and we were pleasantly surprised when she escorted us into a 2 bedroom villa with a sitting room - we had booked a sanctuary villa, so the upgrade was actually tripled! Sure the... More 

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear Traveling_Couple_MCT, I am glad to hear your stay was quite impressive, from the beginning with Sarah there to meet and welcome you, and the rest of the team to help make it exceptional. So happy that you enjoyed the Villa with “Nothing left to be desired”. I apologize about the mishap during breakfast, our Hygiene Manager was informed of... More 

San Francisco, California
Top Contributor
62 reviews 62 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

This I our second stay here and was what we expected. More renovations which I did not seen mentioned on the web site prior to booking. Pool Villa was nice but they are starting to show their age…understandably why the renovations….Food was just ok… none of the meals in the hotel were great… probably will look elsewhere for out next... More 

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Phuket, responded to this review

Dear mapwhe, We are glad to have had an opportunity to welcome you back. Thanks for posting the feedback. It is delightful that the atmosphere and the service were still impressive. I feel sorry you were not aware of the renovation before your arrival. We have taken every measure to communicate this to our guests through our booking sites and... More 

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